Nordstrom

For a company that prides themselves in customer service my last couple of visits have been less than pleasant.
When I went to purchase $ 200 Tory Burch sandals I was not greeted once and I because I was not offered any help had to scan the whole shoe department looking for the Tory Burch selection. When I finally found the sandals I was searching for it took the young man close to ten minutes to grab the sandals from the back.
To continue, when I went to the Mac counter to look at lipsticks there where two girls organizing the lipsticks and didn’t even acknowledge I was standing there trying to look at them. I decided to head upstairs to the Mac area and finally found the color I was looking for but the area was completely deserted and no one was in sight to help me. Not only is this awful customer service but I just hope no one swipes their products! There where some girls standing at the cash registers diagonally in the clothes department and just looked at me and did not offer any help at all. Very upset by the service at Nordstrom lately and if it wasn’t the only convent place to purchase the things I need I would not go back.

Easily the best retail shop in DFW. Never been to a Nordstrom till I had the worst experiences at Macy’s and Dillard’s. Cause of the people here I have been all in on Nordstrom and now my closet is entirely from the store from shirts to suits and ties. Love it. Want to find a great guy in the men’s department to help you get set? Ask for Carson. Class act.

My favorite Nordstrom in DFW! They have the very best customer service. Recently, I bought a pair of ray bans (which I love!), but I pulled them out of their case, to find that they had been chipped! They’ve never been dropped or mishandled so I was disappointed. For 150 $ sunglasses the plastic shouldn’t chip! I took them into Nordstrom today where Allison and Paula in the sunglass department helped me to exchange them for a new pair. There was no hassle or attitude (which I’ve encountered with returns before)! I’m thrilled about the amazing customer service I received today! Thank you Allison and Paula!

MAC counter needs some professional and enthusiastic people that will give everyone a great shopping experience. SMILE PEOPLE! When shoppers go to you and ask for help or opinions, don’t just say «it’s up to you» or make us feel like we’re talking to ourselves. Or make us feel bad for asking you to test a product on us. Make up is a girls best friend and y’all make me want to run away and stick to shopping online.

I’m like so glad Sarah Sanders is not the manager at this location anymore. It was a total poop town and she almost ran it into the ground with no experience. The young ladies are very helpful with accurate sizing (especially the blonde with prosthesis assistance).
I would definitely come back to this location when visiting from Oklahoma whereas before I’d have to suppose my trips out wider to every other month.

This review is strictly only for the MAC counter, every other department at this location is awesome! :)
Stood here for 15 min waiting to get a lipstick just to be ignored, literally no type of acknowledge. I have never experience anything like this at any Nordstroms.

Bad customer service, when I came in to get sized and look at bras the associate told me she didn’t have time because she was by herself and left in mid conversation to help a new customer… very rude and unprofessional.

I have been to Nordstrom department stores all over the country and this was not the experience or standard I was expecting. I went to do some Christmas shopping Sunday afternoon in this location and was met with no crowd. I was glad, at first. Then when I entered the cosmetics section I had to ask where the Estee Lauder counter was and waited until someone finally noticed us. When she did come over she was pleasant, but didn’t ask what size of perfume I would like and just sold me the largest bottle they carry in that fragrance! I immediately went back to the counter as this is not normal, usually I am sold the smallest bottle unless I ask for a larger size. I had to wait again for a while, and even asked the Nars counter if they could help me. Apparently that was the wrong thing to do as the Nars rep told me she does NOT work for Nordstrom. There was no one at the Nars counter so I wondered if she could find the lady who does «work for Nordstrom,» but no. Finally the lady comes back and when I ask her for a smaller size of perfume, she says they are out. So, I tell her I must return the perfume then and magically she looks and finds a smaller ounce bottle of fragrance I want to purchase! I used to depend on Norstrom for their professionalism and courtesy for an enjoyable shopping experience. Apparently this is not the standard for their shoppers anymore. I will simply take my business to Dillard’s or Macy’s from now on. Its amazing to me that San Antonio’s Nordstrom stores are nicer than DFW. Wow, just wow!

This Nordstrom is one of the best I’ve ever been to. Everything is well laid out, they carry all the designer brands that I am looking for. The shoe department… oh wow, the shoe department can easily take up a whole day. And that is a good thing in my book. I found a dress on the Nordstrom’s website and it said it was available at this particular store. Well, I wasn’t having any luck finding it in all the racks of fantastic clothes. Two store clerks searched high and low to find the dress I was looking for and even offered to check other nearby store for different sizes if I needed it. You can’t beat that kind of customer service in a retail store.

The Nordstrom at Stonebriar is my favorite of all the other Nordstroms in DFW. The sales staff is super friendly and knowledgeable on all the products. I shoo the sale racks mostly but even non sale items are an excellent deal for the quality. I have a Nordstrom debit card so every time I shop I accumulate points toward money back in the store. This helps put a lot since I have a family of 5 to dress. Would highly recommend.

Everything about shopping at Nordstroms is exceptional! Today Christina T. Helped me about at the children’s Dept and was great!

No store comes between me and my Nordstrom. I LOVE LOVE LOVE Nordstrom. The return policy is amazing. The staff is so friendly and helpful without acting like annoying up your a$$ salesmen, One time I had a Juicy wristlet lose it’s bling 6 months after purchase. I brought it in, and they replaced it, no problem. This time, I had a bottle of perfume break in my purse. They looked up my purchase, replaced my perfume with a new bottle, and cleaned my purse. This is a store with integrity. They know and stand behind their products. I buy almost everything here because of this. Are they pricey? yes. Is it worth it? hell yes.
I’ve had some issues with the MAC counter before, but I don’t blame Nordstrom for that. Now when I want makeup from MAC, I save myself the headache and get it upstairs.

I appreciate the customer service, they helped me a lot in finding me a perfect clothes which suits me.

This review is for Ronald at the Childrens department. He has the WORST customer service! Nordstroms normally always has the best emoloyees that are friendly. I was treated so bad by Ronald I was speechless and I am never speechless. I called to speak with Tina the manager at the Childrens dept and she was unavailable. That is why I’m reviewing Ronald on Unilocal.I love nordstroms and don’t like giving them 2 stars but this dude was not nice. Watch out for Ronald. He will be awful to you Infront of your children.

I love the Mens department here. Great service, shoes and clothes. Everything is expensive by my standards. But I have never loved a pair of pants before. I was talking with a female friend and told her that that I loved these pants so much i just had to have them. She said «now you know what it feels like to be a women everyday».
Anyway save up your money and buy some quality clothes and get great service. This is my go to place for Mens Clothing

Other department stores and businesses in general can learn a lot from Nordstrom’s impeccable customer service. No other place compares. Super friendly, helpful, and knowledgeable staff that’s always there making sure you’re taken care of.
Nordstrom’s return policy is the best too– very liberal and fair about their returns. Not that I would ever take advantage of that, but the peace of mind that comes with knowing their policy makes me so comfortable to buy here and buy more than any other store I go to.
Great selection of shoes and accessories, especially Michael Kors stuff. I will be back.
When you put people first ahead of everything else, you’ll always be a successful business. Nordstrom is the gold-​standard. Great job guys!

This review is based on the MAC counter here.
Maybe I overreacted but I came in on a busy Saturday afternoon. Usually I know what I want and go in and out… but today I needed a somewhat quick consultation on a concealer and finding my right shade. I probably stood there for 5 minutes and there were several employees that made eye contact with me but failed to do anything else. Can I get «Someone will be right with you?». I really hate being ignored. My BF offered to harass someone to help me… LOL but that’s just not me. I can see it was busy but some acknowledgement of my presence was all I really wanted.
I left pretty frustrated and went to Sephora. Someone helped me instantly I found a concealer that I am in love with!
I suggest avoiding the MAC counter during the weekend all together…

Nords is awesome. Although this location isn’t quite as nice as the one in North Park. Since it’s a Stonebriar, there are a lot of teeny boppers working here; most of whom have no fashion sense. The few that do deserve to work here are very helpful and efficient. The selection here isn’t quite as nice as North Park.
I like coming here during weekday afternoons to avoid all the annoying teenagers. BTW, if you buy a watch at Nord Rack and need the links adjusted, bring it to Nords and they’ll take care it for you… FREE.

This is a very busy location. If your trying to get to MAC on the weekends good luck! Hit them up when they first open mid week. It’s crickets in there.
I have worked with a few of the personal shoppers there and it’s definitely more fun to shop with one rather than not. I asked them to reinforce a few buttons that looked loose and they did it right there on the spot! It took about 10 mins and I went for a cup of coffee and came back and my blouse was ready to go. Nice! Great job nordstrom!

Go to the café and get a Coconut milk Mocha Ice Storm! It’s amazing!!! Reuben and Brandon make them best. Jack Black vendors are awesome as well, my husband gets free facials all if the time and loves their product. Ask for Laura or Miss Mary Lou.