AT&T

Manager here is unhelpful and unfriendly. Came in to see if they could help replace my mobile wifi device that malfunctioned two months after purchase. After thirty minutes they told me to call AT&T and use my personal cell as a wifi hotspot for upcoming biz trip. I see what you did AT&T! After taking away my unlimited data you are trying to get me to use all my data every chance you get. The manager was horrible and stood in a corner the thirty minutes I was there. Scared much?

If I could give this place zero stars I would. I had a horrible experience at this location. I dropped my phone in water and needed a new one. I walked in to this store where Duncan was there to «help» me. He seemed like he didn’t want to be there and for sure didn’t want to be bothered by us. I told him my situation, he pulled up my account and just said well you aren’t eligible for and upgrade until May. You have two options, pay full price for the phone or no phone until May. He was very rude about the whole thing. He suggested we go try to find a used phone online. I was really pretty shocked. There is always some way they can help you. He just wanted us out of there. I then went to the apple store at Stonebriar Mall where the sweetest guy helped me. And guess what, I walked out of there with a brand new iPhone 6s. All i payed for was the tax. He borrowed an upgrade from another line on our account. Easy as that. So the moral of this story, do not go to this AT&T store, and if you do don’t let Duncan assist you. He should really find another job if he hates his so badly.

I can’t believe I waited 36 mins to do an even exchange on an accessory. There’s a greeter there Itma who was very nice who asked the manager/​Martin to do a quick exchange for me… He never acknowledged my existence and continued his closing duties. I also believe I heard Martin saying under his breath that I could go to the other store as to indicated if I wanted quicker service. Yet there seems to be two guys aimlessly standing at the register assisting no one but yet I am waiting for someone to do a simple swap out of my damaged phone case. This is not efficient use of staff.

Go see Tony. Personable and helpful in our switch from Sprint to actually having cell phone service. Ha!
Really though… greeted at the door and everyone was really helpful. Quite a busy store but seemed well staffed. People seemed to rarely be waiting for someone to help them.
We get a discount through our employer and they even went out of their way to see if BF qualified for a better military discount… and he did!

The five stars is specifically for the customer service of an employee at this store. I normally don’t review much online. But I wanted to mention about the exceptional customer service I received from an employee at this location. His name is Duy — Thanks again Duy, for being a gentle person and serving me even though I was not there to make any purchase. My mobile is through another carrier, but I needed a sim card from AT&T that I wanted for a particular reason. I visited several stores including walmart and sams club (where I am a member as well). I was declined of my request for a sim card — even though mostly politely (a guy in one store gave me a stare of unbelief that made me think «am I from another planet and am I talking English in a decipherable manner?») I have seen sales people at other stores simply trashing the new sim cards for any reason. At sams club, the lady even told me that it would cost 7 dollars! However, Duy gave me a sim card at no cost asking me if thats the only reason why I was waiting for. I am glad that I was able to talk to him once he finished with his customer, other wise I am not sure what the outcome of my request would have been. I had been thinking about moving to AT&T and if ever I make the switch, I know where to go and whom to talk to. Its a relief to get catered to this kind of customer service these days!

The worst. Don’t go. Either shop online or head to Best Buy around the corner.
My family and I walked into the store looking to buy three new i-​phones. The sales associate looked up our account and told us that we were able to upgrade our phones. She also later shared the fact that we would have to pay an absence amount of money for the I phone 5S. We were willing to sign a contract and trade in our phones. Yet, she told us each phone would cost over 200? The whole situation was just odd. We left the store and canceled the transaction. She was a nightmare.
On the way home we stopped by Best Buy to look at some electronics. We came across the most wonderful sales team! I now know that I can purchase any phone through best buy (they work with all wireless carriers!!) We ended up trading in our old phone and upgrading to the new 5 s. We only paid a dollar for the phone.
I wont ever be shopping at an AT&T store again.
(yelp should make a 0 star review)

re: 3551 Preston Rd, Frisco TX — Such an awful experience. Completely lacked leadership and customer service. Saw many people waiting for LENGTHY amounts of time only to be mocked or scolded if they complained… talk about making a bad situation worse… poor customers!!!

Good service they open door for u… walk you out… i wish they had more phone choices but of course they want u to buy their latest/​greatest and spend more $

Great experience after some serious billing madness! I won’t bog anyone down with the details of my billing issues so I will just summarize it by saying that I had a bizarre mess with billing regarding 2 mobile accounts I had with AT&T that led to me being overcharged. To be honest, I am not entirely sure how it happened or whose fault it was, but I was definitely frustrated after having to deal with the issues on 3 separate occasions. HOWEVER, I can also understand that mistakes some times just happen. Therefore, I tend to focus more on how management and staff chose to resolve the issue rather than focusing on the actual mistake. By the 4^th encounter, I made an official complaint. I felt that AT&T should resolve the issue so that my time was no longer wasted. I spoke with Megan, the store manager. Not only was she professional and apologetic but she was aware of the importance of customer service. She addressed the overcharges and even made additional adjustments to my bill!
I terminated with AT&T yrs ago due to similar issues and poor customer service; however, after much convincing by my family to create a family plan with AT&T, I hesitantly jumped back in. I am glad I gave them a second chance. With the improved customer service, they can be assured I will not be leaving anytime soon. Thank you, Megan!

I don’t normally write reviews online, but I just wanted to say I had a great experience here today. I was promptly greeted by Joseph upon entering the store, and he was awesome. Without going into great detail about what exactly transpired, he (and his mystery manager in the back) really helped me out when they weren’t really obligated to do so. I work as a supervisor in an occupation which involves a great deal of customer service, and I know things don’t always have to be strictly black and white when it comes down to helping someone out. It was probably nothing to these guys, just as it doesn’t seem like a huge deal to me when I help someone out. Nonetheless, I walked out a seriously satisfied customer today, and I wanted to pass along my kudos.

We went in earlier this week to trade in our BlackBerries for iPhones. The wait was fairly short, about 10 – 15 minutes. Lindsay took care of us, and she was super nice and helpful. The rest of the staff were nice and friendly as well.