Sears

Really really slow cashier’s…they see a long line forming and yet they go on all slow… very very very poor service.

Bought a washer and dryer set and home delivery who delivers for Sears did a horrible job on delivering and installing my appliances. They caused a water leak to my new home broke the water pan and made a hole in the wall 2 months later Sears and Home delivery are giving me the run around as to who will fix my new home. Horrible customer service needless to say no longer shopping at Sears and returned my purchase.

Manchester Mall has been pretty dead since Gottchalks left years ago. I’ve shopped at Sears here and there over the years and it’s just gotten worse in my opinion. It just doesn’t feel like a welcoming and happy environment either. For lack of better words, this place feels a bit grim and it’s gotten more junky. Not the cleanest or tidiest place either, but it’s more on the fault of the consumers and those who don’t know how to pick up after themselves or not make a mess of everything. There aren’t many people around to help you either and if you do decide to buy something, the line can get pretty long.
On my most recent trip, I saw a ton of clearance racks and sale signs on almost everything through out the store. It was like they were trying to purge half the store. I did read that Sears isn’t doing well and is closing stores across the Country (which came as no surprise to me). The majority of their clothing and accessories selection seems cheap and tacky. I looked downstairs in the home goods section and it was fairly sparse with just a little bit of the essentials like towels, sheets, luggage and small appliances. The downstairs gave off a sort of creepy vibe since there weren’t any employees, the area seemed gray and gloomy and not a lot of merchandise or stock to look at. If Sears wants to save itself it really needs to do an overhaul of its brand and adjust their merchandise and actually have store displays and visually appealing things to look at to draw people in. Sears is just boring. To leave this review on a funny note, they’re the only store I can think of that actually sells moo moos. Walmart probably does sell them too, but I always see moo moos here and not just that, but in the boldest and ugliest prints imaginable.

So unorganized and messy. Whether it’s just opening, mid-​day, or closing, you’ll see it in the same state. It’s embarrassing. Don’t get me started on the shoe section…

Buyer beware, it is just awful here, I wish I could give zero stars. The only thing worse than Sears is their Credit Card. Is 25.24% interest even legal? Twice I have not received their bill in the mail and of course I am the one that suffers their credit reporting and of course they have no flexibility. It is no wonder they have been living on the edge of bankruptcy for so long. This place is like stepping into the 80’s…and not in a good way. I will not be back.

It’s Sears. Sears these days are a little empty but I always come back for one and one things only. Craftsman tools. I mean this is one of things that made Sears so popular back in the day. Also, they give 20% military discounts! That’s pretty awesome.

Bad delivery they are uncoordinated they lie they will try to keep your business but they will let you down

Sears Manchester Center Jewelry department personnel– 1.) Passive aggressive workers who appear to be 2.) Playing games with customer pre-​paid gift card transactions when an exchange is requested which will cost you 25% of your original gift money through time effort and financial institution service fees plus your time being wasted by personnel who have created a hostile customer shopping experience when there is a problem with a purchase — Beware.
On or about September 2014, Consumer purchased a $ 50 pre-​paid gift card; return and exchange information is clearly stated on customer receipt; No Refunds/​Exchange for Debit Card — Acceptable. Here, Cashier «Denied the refund,» Customer replied, «read terms and conditions on receipt. Cashier insisted in denying exchange or refund. Customer felt it necessary to escalate situation, department manager was requested for resolution. Jewelry Department Manager was informed that «the Customer understands contractual terms and conditions for refund, as Customer is a legal professional.» (Was wearing plain street clothes at the time) Only then, Manager recoiled and provided Customer with pre-​paid debit card with equal value.
Customer asked for clarification that card was valid and active. Manager replied; «Yes, We’re giving you essentially your money back and the store (because we don’t have working relationship with the pre-​paid card display company) is going to have to take the loss on this card because you’ve brought it back — despite the fact that our receipt clearly says that you can exchange it if you wish.» She smiled but her face looked very angry and irritated that I knew my rights as a consumer.
Later that week I went to an ATM to withdraw funds; cost me $ 2.00 each time to check the balance on the card: The card was INACTIVE BUT FUNDS WERE CHARGED, costing me $ 2.00 for the 1^st Inquiry $ 2.00 for the 2^nd Inquiry, and $ 3.00 for the «Check the card Balance/​Unavailable Funds Transaction Fee; a total of $ 7.00 just to find out the card was a bluff and clearly a form of reciprocity and back-​biting by the Jewelry Department Manager on-​duty that afternoon. — As per instruction on the back, I called the Customer Service Number. The electronic voice said as I suspected it would: «The Card Number You Entered IS NOT AN ACTIVE CARD.» Later that week I returned to the store (dressed in office dress attire) the Clerk called upstairs to the Manager’s Office.
For some reason, they appeared «to know who I was after a week of regular customers.» hmmm… … I browsed while the clerk checked out the problem. Upon my return the Clerk gave me the stink eye — that I was the topic of discussion last week — since the week before — I was the person who came in, was given the pre-​paid debit card as an exchange, and they probably were laughing that «they never actually «fully activated the card.» By the way: that constitutes Larceny by Trick when a worker does that to you on purpose to deprive you of your funds by giving you a bum card — even if she thinks it’s just a joke to get even and — to teach you some sort of «lesson.»
…I browsed then came back to the Cashier. The Cashier hangs up the phone, processed something, then tells me in a cold and quick manner: «We’re giving you your money back. .Yeah — they knew — .that card was inactive; Here’s your refund; $ 50 dollars. I ask: «Wasn’t there tax on that debit card purchase?» She replied: «No, just $ 50 dollars; she walked away to assist another customer. So, they even kept the tax I paid on that pre-​paid card and kept the customer receipt that has the transaction number, the store clerk number, and which manager authorized the bum pre-​paid card, etc… — That’s what I get for simply requesting an exchange on a mere pre-​paid gift card. — Now I understand what’s happening in this era at Sears. I won’t be back anytime soon after shopping there as a loyal customer since the early 70’s.

Can someone please tell me why this place still is open!!! I went in here to get air conditioning filters, they tried to sell me a new air conditioning! Then they proceeded to tell me that if I wanted air conditioning filters they could order them online and they would be in, in week or two. Seriously!!! Close your doors and save man kind the frustration!

This is hands down the best sears store I have ever been in. Although it is at the depressing manchester center, this sears is nice inside and very large, with good customer service and product selection. Other sears in much better locations do not look as well kept up as this store does which is surprising. Always great low prices on men’s clothing and good home and tool selection. I love shop your way rewards– I’ve gotten entire items free before. So come here for sears. No need to go to the mall it’s at.

The WORST Service I have ever experienced. and the silliest system of referral. I teach management and have an MBA where I took classes in operations management and call escalation and I have yet to see such an inane and inefficient means of servicing a call. Our dishwasher started leaking and we called our home insurance company who contract with Sears Home services. The first guy who came said that a part needed to be ordered and that it would take around 10 days to get the part, and that he would come back and fix it. So fine we wait 10 days, washing dishes, ordering out etc. FINALLY the part comes in and along comes a new technician who states, that that part was completely unnecessary and that all he needs to do is to go to Home Depot and get a clamp. He puts the clamp in, checks for leaks, and leaves. The MINUTE he leaves, the dishwasher starts leaking again. I call Sears home repair to get him back and they tell me that I have to call my insurance company to get a new order and that they have no idea how long it would take for the technician to return. By this time, I’ve lost it. I’ve wasted a whole day for something that hasn’t still been fixed. I ask the lady if she has any idea, once the new order is put in, how long it would take and she keeps on telling me she has no clue. HOW CAN YOU WORK THERE AND HAVE NO CLUE ABOUT SERVICE DELI VERY TIMES? Not even an approximation? Seriously? Still on the phone waiting for some contact, some idea, some clue as to when this can be fixed.

WORST CUSTOMER SERVICE EVER!
Last week I was on a mission to find the perfect pair of leggings. I had taken a look online and noticed that Sears carries the Everlast brand leggings without the logo on the outside. So I went in to the store to find them. First, there was no a single person working in the front of the women’s department. I had to venture all the way into the jewlery department to find someone, who was so confused about what I was asking for that she had to call someone to help her. When they finally took me to the section I needed to be in it was so destroyed that there was no way I was ever going to find my size in the mangled mess that was the Everlast display. I decided to venture away from there and take my shot in another section of the store, but the entire place was a disorganized mess. Not a single thing was where it should have been. The signs telling price and brand are pretty much useless.
I managed to find a few items to try on and went off to the dressing rooms, where again there was no help to be found. I finally got someone to unlock the door for me only to find a dirty disgusting soaked something in the corner. I opt-​ed not to try anything on and made an effort to purchase the one thing I knew would fit and work for me. When I got to the check out line there was about 20 people waiting to pay while two workers stood confused at the register trying to return one woman’s items. I waited 20min with no luck. Dropped the things I was going to buy and walked out. Lucky for me the store directly across from Sears had a big sign advertising $ 2 leggings. They were perfect and I bought 3 pairs.
I would give no stars but Unilocal doesn’t allow it. Poor service. Messy, disgusting store. If you’re trying to buy something here just order it online and save yourself the trouble.

DO NOT use Sears Appliance repair services. My dryer broke 4 hours after the guy left! Then they won’t let me call to have it looked at again until THE NEXT DAY!!! So guess what, I have to wait for another appt. Their customer service is the worst!!! DO NOT USE THEM!!!

Went to sears yesterday to purchase a new mattress pad and comforter set. Found a nice pad for a good price, however the comforter selection was terrible!!! And the more expensive comforters were only 200 thread count. Over $ 200 for only a 200 thread count!!! Thats terrible!!! They only had 2 isles of sheets and comforters. I thought they would have a much larger selection. I was wrong! We had to go to another store to find what we were looking for!!! I will still shop here, just not for linen…

I don’t know about all the merchandise Sears sells that isn’t appliance or tool related, because there are other stores I prefer for that sort of thing. But if you need some tools or an appliance, this is probably one of the best places in town to go.
They have competitive pricing on their appliances, and at least to me personally, they carry better brands than the other stores. Not only do they carry the major brands, they also have their Kenmore brand which in my experience is always a good value for the money. Not only that but they carry Craftsman tools which is pretty much one of the best value in tools. Good pricing for quality tools that come with a lifetime warranty, why buy the much higher priced Snap-​on tools when you can get Craftsman stuff for far less?
The only bad thing is you have to go to Manchester Mall, which is kind of a depressing experience, but it beats driving all the way out to Sierra Vista I guess.

All my experiences at this specific Sears have been poor.
1. I took my Citizen watch in to be repaired. It had a scratched lens. The extended service plan said, «1 time free replacement of glass.» The CSR disappeared then returned and requested that I pay $ 25. I pulled the service plan out of my pocket, showed her where it said «1 time free replacement,» she got on the phone and said, «He has a service plan that says ‘1time free replacement.’ I’m not sure what the person on the other end of the phone said, but she rendered the watch free of charge. But to have to battle like that was not a fun experience.
2. Several years after experience #1 I returned because this location is conventiently located right off the freeway. I was in need of a replacement battery for my cordless drill. I entered from the back, a direct shot to the tool section. At the nearest cash register were 2 employees shootin’ the sh! t (they may as well have been playing grab-​ass). I searched and searched for my specific battery. Clearly they did not have the item. But I decided to stick around and peruse the other power drills.
I wanted to see if one of the CSRs would get a little initiative to do the right thing. No help; they continued on their path of sloven laziness.
More than likely I will never return to this Sears.

Sears Appliance Center great stuff from the appliances to the customer service. The first time I bought appliances from Sears was Labor Day weekend, of course what brought me in was the sales. Sears matches & gives you a 10−15% discount from their competitors. The sales person took his time to search for sales going on with their competitors to make sure they give you the best deal. I was very pleased how attentive the sales person was to me.
I just recently went back to purchase a washer, Stephanie our sales person was TERRIFIC! Again took her time to search making sure I was getting the best deal. Called a few days after I picked up my washer to make sure I was satisfied with my purchase. Thanks Sears for taking time to train your staff, customer service there is AWESOME…

I went here looking for some screwdrivers for my dad. They didn’t have them so the cashier called up the Clovis store and found a few. When I got there they were the wrong kind. Long story short, the people in Clovis helped me order them online, but told me I could have done the same thing at the Manchester store.

Sears Appliance Center. Fantastic! Great customer service and when it came time to have our refridgerator delivered, they arrive when they said they would, took the old one out and had the new one in place in less than 30 minutes. You guys ROCK!

When you need paint, when you need a new stove, when you need tools, Sears is a good place to start. Clothes and cosmetics, not so much. Service can be dicey. One day good, next day you can’t find a clerk. Lots of parking.