Best Buy

Just have to say. Best Buy has now changed their return policy and you only have 15 days to return an item. 15 days!!! It doesn’t matter if it never worked. They don’t care. I bought 2 Blu Ray LG wireless DVDs players in November. Returned one due to defective remote. The manager made an exception. It was 30 days after purchase. But tried to return the second one LG but was told no. It ate my Cinderella dvd too. So we had to buy another 99.00 Blu Ray wireless wifi DVDs player from Target.
You think I would have learned! Bought new iPhone 6 Plus and the Morphie external battery case. With it. Dropped it the same night and tried to return it. Two days later. Nope I damaged it. I had to keep it.
On January 5^th, I bought Hannah a smart tv at Best Buy and as she moved into her house last week plugged her new tv. Nothing powered up. We are now past the 15 return policy. Had to call the customer service and she had to call the Fresno store and talk to the manager. The customer service said it is at the discretion of the store manager. He makes the decision to allow a return or not. We dealt with the male manager on Blackstone. He was rude and condescending.
Target has a 90 day return policy with the red card and they also have an extended warranty. Guess where I am shopping from now on??? Forgot to say you have to have a Redcard. For the 90 day return.

This review is about my online purchase at
— I ordered a new Cooktop on ¹²⁄₁₂ and it took several phone calls and log in to get what I THOUGHT were the facts and the order completed. Of course part of my concern was to keep my Elite Plus status and since this appliance couldn’t be delivered until JANUARY I was afraid the $ 1,600 they charged to my Best Buy car wouldn’t apply. On one of the many calls I had to make I was assured that in spite of the installation date being in January, the purchase would count in 2015. Now I wonder.
On three different calls AFTER ordering online I asked about installation and haulaway. I was assured it was going to happen on ¼, the soonest possible date they could. Then the call me on ¹⁄₃ and say they will be here ¼ between 10am and 12pm and will call 30 minutes in advance. So today a guy who can barely converse in English calls me at 8 AM while I’m in the bathroom getting ready for work and says he’ll be here in 30 minutes. I have to get my wife out of bed arly and have her get ready early. THEN she calls to say all they did was drop off the stove in a box.
So I call my friendly geeks and they tell me I never ordered the $ 139 install. I asked them if there was some box I was supposed to check and the rep Kathy says «sir I have never ordered anything on
so I don’t know». Probably the worst line any CSR could say. ON several calls I was assured I had every thing set and now we have to wait another WEEK to get this thing installed. The rep was going to order my install and started asking me the verification questions for the THIRD TIME on this call. Terrible customer service, poorly trained people. They must be in California where minimum wage just went to $ 10. For this kind of service they might as well be in Micronesia! No one ever stopped me to offer or ask about installation in the many contacts I had. No one is going out of there way to help me today. I am on hold on my employers time and have been on this call for nearly an hour.
So I am appending this after they came on the line to take my payment for the installation that will happen in 6 days. I say «put it on the best buy card I used for the order» and I get a speech about how it’s for MY security that I have give them my number again. So instead of BEST BUY just using my BEST BUY card for a BEST BUY purchase attached to a previous purchase made on my BEST BUY card and account, I have to say all my card information out loud at my place of business then she has to say it out loud again over our cell connection and that’s supposed to give me more security. Finally… I call home to find out even though the delivery and haul away are clearly stated on my original and the three CSRs I talked to day assured me the haulaway would have been done today. They didn’t haulaway my old stove… so I have to call the geeks again?

Waited over 20 minutes for someone to help me buy a TV. No one ever helped me. Looks like I’ll be hitting up Amazon.
edit: Got a great deal at costco, and with the double warranty and a much shorter line it was a much better choice.

I purchased an open box home theater system here and I waited a week to install it and when I did, it didn’t work properly.

Though today’s visit was quick and painless, that seems to be the exception to the rule, so two stars it is. Service anywhere but the checkstands is consistently nonexistent. Let them install a car stereo once, which was a mistake; wasnt even solid in the dash, and they spliced wiring from the old stereo to he new one. As was menioned by others, the new layout is worse than before.
Honestly, i hate to be so negative, but theyve been consistently bad for many years, so theyve earned it, and they just have even less reason to be better without any direct competition in town. Have walked out dosisgusted, frustrated, and empty handed on multiple occasions.

Nice shop with friendly and helpful sales associates, a good selection of merchandise, plus this shop in Fresno includes Pacific Sales kitchen and home appliances.

I feel I should update my review after a very positive experience with the car stereo installation dept.
My car stereo broke and I didn’t want to break the bank to get a new one. I priced units online and found several that I liked at Best Buy and their fees for installation were reasonable at $ 65.
I got a good deal on a unit that had all the features I desired, without having to leave an arm and a leg behind.
I had 2 different employees help me, one inside the store and the guy that installed the unit. Both were friendly and happy to help answer my questions.
The guy that installed the unit was great too. He explained the process and once it was installed he showed me how to operate my unit and even helped me sync my phone to the radio via bluetooth.
He did a great job on the install too. It looks professional and it sounds fucking amazing!
I give these two guys 5 stars, but I still think Best Buy sucks somewhat so I settled for a 3.
Too much shit in the aisles marked clearance, I can’t stand it. It reminds me of Big Lots and I hate that place. The store was hotter than hell today too. Too the point I even mentioned it to the guys working. I was sweating my ass off, and that is not something I wish to do while shopping, unless I’m on Supermarket Sweep.

It took nearly 2 months to get my ASUS computer fixed under warranty from these guys. I had to take it back so many times that they knew me by name and on top of the time it took they told me I needed to buy a Windows upgrade to fix the problem but the problem persisted. It wasn’t until I demanded that the manager replace the computer that it was miraculously repaired after 2 months of back and forth.

Horrible customer service period. made me wait 20 minutes to answer a question and then when finally tended to, was given major attitude by customer rep for asking a question.

Walking into bestbuy normally you don’t get a hello or anything. You could walk pass an associate and no acknowledgment. (In Milwaukee 27^th street, anyway). This Bestbuy in Fresno, California the associates were nice not overly over bearing to sell and push for sales. They were cordial asked if there was anything they could do to help us or if we needed help to call them. I like that kind of sales techniques not overly pushy. Anyway we walked out with a new flat screen tv. Service was fast and painless. Much better service here in California than in Wisconsin that’s for sure. Plus it’s cheaper tax in Fresno than it is in the Bay Area.

prices are always high as usual. The cashier was some some steroid-​junkie loud voice guy. I was in my expensive fancy clothing, so I noticed a lot of greedy & envious looks from people. The department division is very wrong i. e how come the SD cards are next to the kitchen appliances instead of being at the computer accessories part ?!

Needed a new hard drive among other things, and needed it today. With waiting not being an option, I headed over with a few print outs. Had an easy price matching experience with no hassle from the staff. Much easier than I thought it was going to be. Thanks!

Yup, it’s still a joke trying to get help in this place. Went there on June 29 and June 30, $ 250 of giftcards in hand to purchase a television. On both days, NO ONE approached us to make a sale. Plenty of associates in view, no help offered. I would have gone elsewhere, but the $ 250 gift cards were non-​refundable. Went back on July 5, was finally approached, but you could hardly call it service. We asked to purchase a TV advertised in their weekly ad; it was out-​of-​stock, told we couldn’t order it, was expecting it to come in Tuesday, come back when it’s here. Found another associate who was willing to see if it could be ordered, which it was, so a sale was finally made. They better get all of their staff trained in how to make a sale; telling customers «no» is not the way to do it.

Service is awful, they complicate simple transactions way too much. It takes an hour to buy a computer here. Save your money, do yourself a favor, and go somewhere else. They’re rude and try to cheat you of your money.

Purchased a new washer and dryer. Delivered on time and very courteous. I love the new washer and dryer.

Went to best buy today and waited 20 mins for someone to help me. Kinda crazy since so many workers were standing around doing nothing at all. Then my husband took his Gear S watch to the Samsung counter for help with it and the guy had absolutely no clue what he was talking about. We went there specifically to speak with him since he was suppose to be specialized in Samsung products. After 45 mins of no answers all he told us was he had to go to lunch. Waste of time. So best buy please hire professionals if you want to keep your loyal customers. Next time I’ll look it up on you tube and save myself the headache and gas. Oh and to top it off the bathrooms were sooooooooo nasty!!!

So my hubby may have a higher review of this best buy. But for me, the layout does not flow as nicely. The prices are high. Especially considering you can find the exact same item on Amazon for much less.
So in addition to my unwillingness to pay too much for something, the bathrooms were horrendous. It seems to me they weren’t cleaned since yesterday at 10.

I usually shop online for electronics but I was in an urgent need of a product that I happen to not be here. I don’t blame them for this because of the specialty of it but I got acknowledged here and there so it was good. I just didn’t like the fact I was lost looking for things or on a treasure hunt with an employee looking for things. So after my friend and I found out the product wasn’t there we were looking for something that is surely going to be there. We then go on another hunt but this time is was shorter and less painful. It would be cool if they had a touch screen device to tell me where a whatever it is that I am looking for is located. I would rate this place higher but the prices are obviously not to die for. The customer service is great though.

Today it gets a 4 star rating. If it changed I will thus go back and edit it.
We went in and the cashier girl was to busy chewing her gum to speak to us as we paid our bill. Ok
The girl we Asked about the computer spoke to us and then walked away. Ok
The only reason we buy from this place is the 18 month no interest ability to pay off big priced items. Like a TV and laptop.
Lucky Apple had a rep standing near by and a kid who was off work as well. They were a delight. Let us ask all the stupid questions we needed! Didn’t pressure us to buy a single thing. Let me ramble on about flash and Ram and this and that! His name was Ryan from Apple!
Let’s say I walked out with a new laptop thanks to him.

I normally don’t like shopping at best buy because it’s hard to find good help! Everyone is so busy doing something stocking something are looking at something that it’s hard to find someone to answer your questions. My vice to you make sure you’re an educated consumer before you go in the store. Today I had a very pleasant experience with someone has been time and help me pick out a d_​v_​d player I ended up going with the amazon tv player and I’m happy with my purchase.