The Home Depot

Not sure why this place has so many bad reviews. We do have difficulty finding help when we occasionally need it but that’s the price you pay when shopping at a «depot». When we do find someone they are always friendly and do their best. Got some great help from the lady at the paint counter and another lady that helped us pick out grout. They really knew their stuff!
The prices are good and they have a large section of in stock items which is important for remodeling projects. I have made MANY returns here and they were easy. The hardest part was finding my receipt! But they were able to look up the receipt based on my credit card receipt, too. We did have one online order that we wanted to cancel and that process took WAY longer than it should have because the computer wasn’t cooperating. They finally got it to work, though.
I’m sure we will be back many more times! Likely tomorrow because we forgot tile spacers.

This is my go-​to home improvement store. Over the years I’ve noticed that the «experts» have become less and less knowledgeable about their areas and even what products they carry. I bet the staff are overworked but in terms of what I’ve come to expect from Home Depot, I have been very disappointed with the lack of interest shown by the staff lately. I think I might be switching back to the smaller stores soon.

Home Depot in Fresno handled my return of an item ordered online with no issues. Credited the bank card I used to purchase. Then did a search online and in store to help me find silver polish. Unfortunately, none in stock but everyone was super helpful.

Every time I come into this home depot it always seems like we are asking employees to go out of their way to help us. I used to shop at Home Depot all the time. Now I do business with their competitor across the street I think this is a good location However their customer service severely lacks at this location. During the holidays I went to their other store in town and had employees tripping over to help me seems like the big box motto is strong with this location. Today I purchased a tool set that was missed priced one of the department managers was trying to justify with me how and why it was price from another manager had to step in and allow me to get it at the lower rate. Seems like they would fix the issues that they continue to see on all the Unilocal reviews at this location

Customer service is non existent. We now shop at Lowes were employees don’t seem to hate their life

Last night’s experience was one of the worst I’ve ever had as a consumer.
Hubby and I went to return a stove and range because it did not fit the space after our new countertop installation was complete. Both of these items were purchased during the Black Friday sale that Home Depot had going on for like a month and were apparently considered «special order».
After waiting for a decent while in the return line, Carlos helped us. He told me there was a 15% restocking fee. I was immediately pissed. I have spent nearly $ 15,000 in this ONE STORE within the last two months for remodeling purchases. I cannot TELL YOU how many times we have driven to this one location and dropped crap tons of money on appliances, tile, paint, hardibacking, tools, moulding, cleaning supplies, switches, chandeleirs, doorknobs, motion sensor lights, you name it. I felt like we LIVED at the damn place.
Carlos asked if we were planning on purchasing a new stove at Home Depot — I said yes, we still needed a stove. He said that it was very possible that since we were purchasing a stove that the restocking fee would be waived. So we went to look at a stove. Found one. Took the paperwork back up to the return counter to get the whole thing wrapped up.
Not sure of the name of the woman, but the appliance department manager was more than happy to tell me that I was still stuck with the restocking fee, which came out to $ 225. She said that when the fee is waived, it is rare and not on «big ticket items» like my bloody stove and range. So nevermind that I bought both items on sale, the 15% was calculated based off of RETAIL PRICE. That’s right, folks! Did I feel screwed? You bet your ass.
I just cannot believe that after having spent so much money at this one business that this department manager didn’t even blink when she told me I still had to pay the $ 225. Her response? Thank you for my business. Yeah, sure lady.
MERRY CHRISTMAS TO ME, FOLKS!
Hello, Lowe’s.

This store is usually well stocked and we usually find what we want. Customer service is okay but not tiptop. It does seem like there is less staff available these days. As another reviewer mentioned, at times it is really tough to find somebody that will help. If you do find someone, though, they are friendly and helpful, and this is appreciated. Even though it can be frustrating finding help at times, we like this Home Depot and will gladly continue to shop there!
Something that annoys us in all Home Depots is the deafening noises from back-​up beeping when employees back up a forklift or other piece of equipment; also, there was a deafeningly loud racket from a mechanical device (perhaps an electric saw) last time we were there. I understand that it is required for forklifts to beep while backing up and that this happens in other home improvement shops; just wish they could lower the sound level. It would make the shopping experience more enjoyable.

Horrible survive! We went to get some wood that we needed for a project we marked where the wood needs to be cut so it was already measured and ready. When we got there the guy didn’t even look like he wanted to help us so after we showed him the marks he said will it can’t be less then 8 inches which was fine since the shortest we had was 12.5 inches
Then he said «ohh that’s a lot of marks I don’t think I can do that much» he asked another employee what the limit on cuts where and the guy was vey rude with a bad attitude saying there is a 15 limit and did you measure the fact that when we cut it won’t be the same measurements and trying to be a smart ass with us okay guy I’m a customer whatever I want just do it in not here to be taught how things need to be cut. He kept trying to avoid cutting the wood saying go rent a sew and do it yourself. Like I didn’t know that but living in a apartment were not allowed to make loud noise like that so don’t we think we already know to get a sew?
Very rude disrespectful with a very nasty personality. If he was nice and said hey guys we can’t cut that much store policy I can only do this much cool I’d be okay with that but being rude and not even wanting to cut the wood is not okay
I said fine can you at least cut it in half so the long wood can fit in my car they both looked at each other and thought about it and said okay fine like hey we’re doing ME a favor. Cutting 6 pieces of wood in half is not doing me a favor ITS YOUR JOB!

Since I can’t find the Madera, CA Home Depot on here I will post here. Their service is terrible, had a delivery for today and missed work. They didn’t show and when I call they claimed they did show up. It’s for a new dryer, and now I have to wait the weekend and call on Monday to reschedule for another delivery some time during the week. Completely unprofessional by them. Missed a day of work for this. Well they lost a customer today.
I would recommend Lowe’s as I’ve never had an issue with them.
Their store Manager didn’t want to hear about it, at least act like you care about your customers, especially ones who have spent thousands there on new appliances. Just don’t understand the huge drop in service.

So thanks for taking responsibility for one of your cashiers who worked in garden back in march. I bought 20 dollars worth of plants from your store. I asked the cashier do I need to bring anything back with me if the plants died? He informed me that I was in the computer and I wouldn’t need anything because I was in the computer. That was a BIG FAT LIE. I was informed I could call the bookkeeper. You would think with all the crap home depot has gone through they’d keep better records. It’s ok I’ll do my shopping at Lowes and Orchard from now on at least they tell the truth.

The very worst in customer service, lots of orange aprons standing around talking to each other, I call them «PUMPKIN PATCHES»
Home Depot had a HUGE data breech where millions of customers information was stolen and for a $ 20.00 returned item the wanted to SCAN MY DRIVERS LICENSE INTO THEIR SYSTEM, NOT A CHANCE IN HELL would I lets that happen. A Smart A** MOD kept repeating «That’s our policy» over and over. I have been back 3 times to talk with the store manager Andy but he is never in the store.
Look like a letter to Craig Menear President and CEO in my next step.

I went last week to get Bear ceiling paint & they were out. I had to go across town to the Clovis store, where they had a ton of it in stock & the employee even asked «how do you run out of this, we never do»?? Then I went back Friday to get another bag of thin set & more 1/​16″ tile spacers, but of coarse they were out of the spacers. Again I had to go to another store (Lowes) to get some. So inconvenient to be running around to different stores to find 1 thing or another! Get it together Home Depot & keep your inventory up! BTW it’s hard finding an associate to help you here also, compared to say Lowes or Orchards

Originally we went to Lowes and received horrible customer service, so we decided to come to Home Depot instead. Not 5 minutes had passed when Fred came up to us and asked if he could help us. We didn’t even have a cart, Fred went back to the front and brought one for us. He also loaded the grill for us onto the cart and even helped us at the register. He offered to load the grill into the trunk of our car, but he’d already done so much for us we didn’t accept. Thank you Fred for going above and beyond!

Home Depot is lucky there isn’t a negative star option. I went in to grab a new garbage disposal that was listed online for $ 75. We then went on the hunt for a store employee, and there was none around, to find a straight pipe that would work with our sink. The gentleman looked at me with a puzzled look as to what I was asking for. After walking around the store he finally took us to an isle with straight pipes but not the kind that would work for the disposal… I gave up! We had also noticed that online the product price was cheaper than what was posted at the store, after asking a store employee if they price match I got a blank stare and no response… uh I don’t know… go talk to customer service. After meandering to the counter area 3 different people walked out the doors setting off the alarms and when they turned around for at least just a head nod to say they were ok to leave… nothing. Both women at the counter just kept to themselves doing whatever the hell they were doing. After 15 minutes waiting for my turn, I showed the women the online product and the product we grabbed off the shelf, she said there was nothing she could do that it must be a different product, but couldn’t tell me or show how it was different. She never said let me get a manager, or yes we will price match… nothing. I even asked if I could buy it online and do store pick up since I was here already and they said no I would have to wait until jan 30^th. Even though it said available for store pick up on the web site. After being irritated with the lack of help of sympathy I laid all my items out on the counter and walked out! Lowes has always been the place we have gone to for any home repair product because of their great customer service, available sales representative, and just staff in general to help. In addition when we had first gone to check out there was NO ONE at any registers! Hm… Lowes I am sorry to of cheated on you, believe me it will never happen again!

Arturo Reyes and Jake from the lumber dept are fabulous! Thank you for helping out a tourist in a pinch. Not all lumber stores would be so accommodating. 5 stars!

This is an updated review. I was told that the person (who I’ve always found super helpful) is no longer working there. The two women who work at the paint center are really rude and unfriendly. One gave me green paint (instead of brown) and the other gave me paint that had some unknown gunk stuck on the bottom and it got all over the trunk of my car. Their rudeness added insult to injury. There are two other guys who have worked there who have been pretty good, but I really miss Andrew who always went out of his way to be of service. The last few times that I’ve been here (looking at electrical outlets and power tools) I’ve had to track down somebody to help me. The first time, I waited 30 minutes… yes, 30, and had to ask multiple times for someone to send the person who works in that department to come and assist me. I finally found her. She had came to that department and helped other clients first even though I had waited for 30 minutes and had to ask someone multiple times for assistance.
The second time, I went to the front of the store and asked for assistance in power tools. They told me that they’d send Ben. I waited in the PowerTools area and Ben comes around, sees me, and asks a guy in front of me if he needs help. When I tell Ben that I’m the one who’s requested assistance and has been waiting for him, his answer is «I know.» Really? You know, huh?
The third time, I found someone to help me, and I had just begun asking him some questions when an older man pulls up in his cart and completely cut me off and begins asking him for assistance instead. To make matters worse, the employee dropped me to go assist him. Seriously?
This type of situation has happened multiple times! It’s starting to become very typical of my experience here. I did complain to the assistant manager and he seemed very understanding and agreed that what I had experienced was awful customer service. Due to several horrible experiences, I have taken down two stars for this location but have kept it at three stars because the person who used to work there was very helpful and at least the assistant manager was very responsive to my situation. However, if these types of situations continue, I will not have a problem dropping it all the way down to a one-​star review.

Terrible service I went in to what was supposed to be a short trip. I had two different items that I needed assistance with. The first one in lumber departartment all I needed was a price because the way it was set up you couldn’t tell what prices went with each item. I waited for 15 minutes on an employee that was 5 feet from me cutting material when he finished he acted like I wasn’t there. Then again in power tools I waited while the employee finished helping another customer and he saw me three feet away and just walked off when he was finished. I decided to just get what I did have and go. I went to the self check and the item I had didn’t register so when it told me to please wait for attendent again I was invisible because there was no one else at the self check. I left with out any of the items after an hour and a half in that store. From now on it’s Lowes for me.

Again this is a place to get stuff at a good price, but if you are looking for somebody to help, you will need to search for them. I was luck that the employee that helped me was asking everybody if they needed help and I was in need of help, so I was able to get in and out very quickly.
This Home Depot is busy and parking can sometimes be a hastle due to be connected with the Great Mall, but it still is a good place to find what you need for your projects.

I’ve been to many Home Depot locations throughout my life. It is a great place to shop for home improvement projects. Though, recently I’ve read that Home Depot stores have been cutting back because of less people going in their stores. And the cutbacks are noticeable in several areas (worse in some stores over others).
This location aggravates me a lot of times that I have shopped here. When I need someone that is in a specific department, it is really tough to find somebody that will help. I’ve had it countless times where 1). I couldn’t find anybody, 2). I found somebody but they said they weren’t in that department, so couldn’t help me, 3). I found somebody but they said they weren’t in that department, and they would find someone that is (but never see anyone show up to help me), 4). I’ve had to sometimes resort to just calling the direct number to Home Depot store and talk with the operator. One time the operator himself said that he would come over to where I was to help me, 5). The customer service desk is always backed up with at least 5 people in-​line with questions taking a long time to resolve each person’s problem.
I’ve also frequently experienced finding somebody and even though they are in that department, are not knowledgeable in the department they are in. I’m better off just going off of my own knowledge when I’m in this store.

Let’s be honest, I hate going to Home Depot! However life sometimes requires a trip to one. When I find myself in this situation, this is the preferred location for me.
This store is clean, organized and the parking lot doesn’t resemble a demolition derby track. Out of all the Home Depots in town, this one has the most helpful staff. They actually are fairly easily to locate, when you need one. They also seem to be the most helpful when you have questions about products.
This location is just more laid back and less hectic than the others in town.