Autozone

I had the worst experience this afternoon and will NEVER shop at another Autozone due to this one experience.
I was looking for a nut to rear windshield wiper post as the original one was dropped and lost. The first male I spoke with, as I explained, looked at me as tho I were the stupidest person on the planet, interrupted me and said there is no way of knowing unless he ordered the entire assembly. I stated I already had the assembly, I just needed the nut. He referred me to the Store Manager who was standing 3.5′ away from this conversation, with no other customers in the store at the time, who then asked what the problem was as he sang a song to himself. Very rude customer service. The first male attempted to describe my request and was unable to articulate it nor did he care, I stepped in and explained clearly what I needed, to which the Store Manager stated, «No can do» arrogantly and then just sat there singing to himself. I thought he might expand on it, or maybe offer to come outside to look at it but clearly he felt customer service was not as important as serenading us all with his singing.
I finally said fine, turned to walk and he started mumbling something about parts as I was halfway out the door.
I went to a local hardware store where I was helped by an elderly man.
So the 10 cent nut you lost tonight also cost you all the cleaning supplies I purchase to clean my car, the next battery I will need, the brake pads and rotors I would have purchased, the car mats for rear of my vehicle I’m purchasing next month, all the fluids that I purchase. I will be going to O’Reily or Napa where I’m treated with respect and offered customer service, not a song and dance.

The employees are always friendly, and helpful. I typically only buy smaller priced items such as spark plugs, fluids, battery… things like that. Little odds as ends needed at a moments notice. Everything else would be much cheaper online.(eBay)
The location is really convenient to a major shopping area. I was even able to leave my car there 2 years ago overnight when it broke down for a night.
Probably the best auto parts retailer in Frederick. The advance auto on rt 40 is ALWAYS packed and employees are much much slower and barely speak English.

Sometimes I get great service, sometimes not so much. I can usually find what I need and the prices are reasonable.