Triangle Motors – Service

I have been bringing my cars here for years. I am sad to say I won’t be bringing them anymore. The service has declined dramatically. I brought my car in for a brake job and it took 2 days because they didn’t have the parts. A 2012 Civic’s rotors should not take 2 days and I would think a dealership that deals in nothing but Hondas would have commonly replacement parts. The service manager did offer me a rental car. You tell me you don’t have the basic parts for a simple brake job and that it may take a day or two to get the part in, but you will offer me a rental. No thanks. Additionally the price wasn’t any cheaper than somewhere else.

Looks like this place is hit or miss.
After receiving a recommendation, I brought my friend’s Honda here for servicing. The purpose of the appointment was for a 100K servicing. Dropped the car off the night before (left key and contact information in dropbox) and by 12pm the next day, still hadn’t received a call with an estimate for the work that needed to be done. Called to get an update and was told by Michael that the car hadn’t even been looked at yet (this was four hours after the appointment time, this wasn’t a drop off situation) and he asked why it had been dropped off?! Apparently they were «busy.» I guess they decided to just let the car sit and work on other jobs that were perhaps more urgent in nature. Thanks for wasting my time guys. Next time, may I suggest calling the customer if you’re not sure about something? Just a suggestion.
What is this. April Fool’s? Triangle Motors, shame on you for this foolishness. I was clear when I made the appointment and spoke with Diane why the car was being dropped off. Although there wasn’t a specific issue with the vehicle, it hadn’t been serviced in over a year and was running rough — hence the appointment. Do your job folks and figure out what needs to be serviced and act accordingly. This is what you’re being PAID to do.
Would never recommend this place and will never come back — sweet people on the phone but service-​wise, horrible.

I love Triangle, and all the folks who work there — John, Tee, Diane and others. They are friendly, remember me and use my name, try to accommodate my schedule, and make me feel at home if I have to wait. I took my old Accord to them for its last years, after 250,000 miles, and now am taking my Fit there. Nothing but good things to say. Finding a trustworthy place to take your car is a hard thing, in my experience, and Triangle fits the bill! By the way, I read the negative reviews here and was extremely surprised… I have never had such treatment, even as recently as last week, and have always felt respected and listened to. There has never been an issue with knowing when the car would be ready and it being done when they said.

Triangle motors is the best. I have been taking my Honda and Acura vehicles to them for years. Much cheaper than the dealer, and they don’t pile on unneeded services on your statement of work. THey do whats necessary to keep your Honda product running for hundreds of thousands of miles!

There was a time when Triangle Motors was «The Place» for prompt and reliable service for Honda owners in Frederick County. An alternative to the overpriced dealerships when routine maintenance and major repairs were needed. I could always rely on their advice, and I trusted them not to push unnecessary repairs and maintenance. Above all, their customer service was excellent. Those days have apparently passed. My last two experiences at Triangle have left me running back to the dealerships, eager to pay their ridiculous parts fees and labor rates, because at least the dealerships will treat me with courtesy and respect. There are few things as irritating as being spoken to like you are child or an idiot, and that is exactly how the general manager deals with his customers (or at least me). The last time I took my car to Triangle Motors, I dropped it off at 8am for a simple oil change, and told the service advisor that I would pick it up «around lunchtime.» I returned at 2:30pm to find my car was still sitting where I had parked it 6 hours earlier. Instead of an apology, the GM scolded me and said that if I wanted my car serviced, I needed to tell them when I would be picking it up. I guess «lunchtime» isn’t specific enough, or maybe they need more than 6 hours to perform an oil change. Either way, this is just one example of a pattern of disrespectful treatment I’ve received from them. I won’t be going back for more.

I’ve got nothing but great things to say about Triangle Honda. I’ve taken our cars there for years now and I wouldn’t go anywhere else for major service. I’ve tried trusting other places and have always been disappointed.
IE: I went to Shockley Honda dealership one time to get my oil changed and the idiot tech there stripped my darn oil pan drain hole and tried to charge me for it. I told that fool that it was fine when I brought it in and they better make it fine before I leave or they will be talking to the Honda Corporate Office.
I have never had to worry about shady service with Triangle Honda. They always go above and beyond the call of duty to take care of us. God-​willing, we will be customers with them until we aren’t driving anymore.
And then our kids will be customers!

I have been going here for years. If you have a Honda or an Acura and plan to keep it past the warranty, they will help you maintain it for many years. Triangle
Motors have always provided great, honest work. Hourly labor costs are far lower than many other places. They also buy and sell used Hondas and Acuras.

I love this place! The prices are much more reasonable than that other place in town that services Honda and Acura cars. The service department is quite friendly and speedy. I stopped by recently at 4:30 on a Friday afternoon for an impromptu oil change and I was out within 30 minutes. Their policy on oil changes, no appointment needed, just stop by and they’ll take care of you. If your car needs a genuine «Honda» part, they get it from that other place in town. So in the end, you realize that you are getting a better price on service. While they don’t have a «shuttle service», they do offer car rentals at a reduced rate if your car needs to stay a while. The rental pool tends to be dated, which is fine with me. As long as they take care of me and my lil honda to prolong it’s useful life, I’m happy.