T-Mobile

First off, I have been a T-​Mobile customer for 14 years… actually, I WAS a T-​Mobile customer for 14 years. I walked in here with my family hoping to extend that relationship further by signing up for a family plan.
When we arrived, the place was mobbed, we were approached by a man with a pen and paper on a clipboard who asked us for our name so we could be waited on. Okay, then we went around looking at the phones. Finally our name was called and the person we who served us was rude and knew less than I did about T-​mobile phones, deals, and services.
To say I was turned off wouldn’t say enough. Additionally, there was no deals or anything for someone who has been with T-​Mobile for a long time. Both my mother and I have been customers for years but all the deals are for NEW customers. T-​Mobile doesn’t care about customer retention and obviously never heard that a bird in the hand is worth more than two in the bush.
Anyways, I am now happily an AT&T customer as I have better reception in my hometown, the people in the AT&T store were knowledgeable, professional and friendly and my god were they patient with my mother. I really appreciated the experience. You can have low prices, but if you have terrible customer service then people are going to leave. I will gladly pay slightly more a month for a premium experience.

The staff here was very courteous and professional. We were switching from another carrier to t-​mobile and the guy who helped us was very patient. Definitely took all the frustration and stress that may have resulted from going through switching!

In my experience this is the only t-​mobile store in area where I have recieved good service. Got a note 3, the guy who helped me was fast and efficient. Good behavior too and addressed all my concerns. I didnt get any surprise in the bill either so 5 stars to this place. All other t-​mobile store in the area seriously lack customer service.

Don’t deal with anyone over the age of 26.
I went in to inquire into a program offered and an older gentleman said that he, «didn’t have information»…
I repeated back what he told me. «Oh, you don’t have the information?» I said… (hoping he would see what he was saying as being ridiculous– he is a T-​mobile store employee after all).
Maybe he could’ve asked someone that does know, not send me out the door to have an easy day of work.
— poor customer service. My only advice is talk to someone younger that cares about their job.

After having a bad experience at the T-​Mobile store in Bellingham, I came here and had a good one. The problem was that I had purchased an i-​phone 6 and I hated it. They tried to get me to keep it, as I would have to pay a restocking fee. They showed me a trick to make the screen move down so I could use it with my small hands. At one point I asked to get the Iphone 6 thinking it was 5. They helped me out.
When I arrived everyone else did too. They were very busy. And were getting phone calls. I actually think they have quite a bit of patience to deal with customers who seem to have nothing else to do other than shoot the breeze with them.
One moment that endeared the staff to me this day. Behind me was an older man who limped waiting to pay his bill. This woman walks into the store and makes a bee line for the service person who had just come open as she walks in. The guy waiting on me stops her and tells her the older guy behind me was next. Darn right!!! It is a pet peeve of mine when staff like pretends they don’t know who was next in line and doesn’t stand up for the customers.
I will go here in the future.

Their customer service doesn’t exist. This was my 4^th time I’ve been here. They can’t think a question ahead. They can’t problem solve. There is always a wait. The first time I came in, I waited 1 hour and 15 min.
If they would even try to help I could cu them some slack. But Joshua, who has stood in front of me twice, can’t think about problems. The best he can do is stand there staring at the customer.
I will never move to T-​Mobile. I would not even recommend them to mt worst enemy. Run away. No matter how good the deal sounds, you’ll eventually have to come to the store.
No one has been cheerful here. They can’t answer questions over the phone, they only tell you to come in to the store.
Katherine W.

Walked in to talk about some phones and plans for my kids. I was in another tmobile and got pricing and phone info I liked. I was going to this store to buy. The person I spoke with have me different pricing and was not very helpful. He seemed to be in a pissy mood. I left. I’m going back to the first tmobile.

Very professional and knowledgeable staff. They were genuinely nice people too who wanted to help me even after it was clear it didn’t make sense for me to buy one of their phones.

Let me reiterate I love t-​mobile but the personnel at this location except for Grant and the manger seemed to be completely useless and not helpful. They are actually more than not helpful, they made me not want to use this location at all. I had to help my father in law with his phone, so I sent him down to the store, and Grace was rude and not pleasant and just kept telling him there was nothing he could do without me being there. I was working, so I could not come down until later. There must be away where I could have been called and given a password or pin to allow him to make changes or add a line. I have been with T-​mobile for over five years and we have four lines, so its not like we are low spenders. I came down and we were helped by Grant who was excellent. He took his time and was very patient with my father in law. I overheard numerous other customers and how they were treated by the other two employees, one I believe was Grace and the other was a larger gentleman not sure of his name. They spoke to customers in a rude, condescending tone and would give them snippy answers, or just spoke to people in ways that you would never speak to customers. While I was Grace took a business phone call, while in the middle of transaction with someone in front of her, instead of saying please hold or may I take a number she proceeded to deal with that customer while the lady just and clearly got agitated AS THE PHONE CALL WENT FOR AT LEAST 5-​TEN MINUTES. .All this time Grant kept having to say we will be right with you sorry for the delay. Not sure where the other two associates had gone but they disappeared from the floor. I manage people for a living and if anyone of my employees ever displayed this kind of attitude or performance I would be appalled. I hope changes are made in this location, for now I will find another store or use the internet to do any changes.

Whow a one star review for a phone call for directions… me thinks not try maps or gps.
After my most recent fall down with Verizon I had heard lots of great things about T-​Mobile and was told by a reliable friend to stop by this location.
Mike was cheerful in greeting me from the moment I walked in. Far different attitude and a wonderful step in the right direction.
He showed me all of the various phones and I told him about my disaster with Verizon and he was very understanding. We compared the two services and the models he had in the store right away. Helped my daughters with their choices and the best part was he took his time, didn’t pressure us, explained things in «common» terms and wasn’t just trying to convince us to switch over.
We were able to open 4 accounts with all of the accessories (on sale) on a trial basis with temporary numbers. We brought them around to test them out. They worked at home, at work and most all of the places we go to on a regular basis.
Global smart phones with video chat, free wifi calling, hot spot and tethering with a great family calling and texting package all for about $ 130.
I was happy with the ATT’s signal and reliable global service but their prices were going up and up and the push on the Iphone was not what I was looking for. I know many who love them but I am not one and really like the Androids.
The personal in store and over the phone customer service has been incredible. I am very pleased with all of the help I’ve gotten.
They are friendly accommodating people who want long term customers. We did have some problems and they were quick to step up and help to get things fixed right away.
The MyTouch is wonderful although I found the battery to run out mid day. Tech support over the phone helped me to download the battery saver and that seemed to do the trick. Like most smart phones the more searching you do draws on the battery just like the vibration alerts.
Great price, great packages, great customer service. I was and am surprised and wondered why I waited so long to switch.
I would NOT recommend a Verizon phone unless that is the only service that is the best signal for a given area. If you travel be sure to ask about global calls and emails before you buy and me sure your phone will work before being stuck in a contract!
Get the accessories up front while they are on sale. Any problems do not hesitate to call and log your problems with call in customer support. I’ve learned my lesson and got the insurance and call whenever I need to so that I can get things replaced right away.
Thank you to the manager, supervisors, team and Mike for all the help you have given to me and my family.

I called to ask if the store was on the north or side side of Rt. 9 (which runs almost exactly east-​west). The first employee said «there is no north and south; what are you talking about». The supervisor replied «I have no idea». Not very comforting to think that the folks who are supposed to help you choose among phones running millions of lines of computer software can’t tell north from south.