Verizon

first time customer of verizon bough an s5 very cheap (CL) i didnt want contract so i went and got a prepaid my waiting time was just 5 mins (go early morning and before 3pm or an hpur before closing wont have to wait long) one guy tried helping i told him i wanted pre-​paid so he switched to another guy uurgh forgot there names! anyways guy number 2 was nice helped me and was fast the only problem is he didnt ask my account password to be able to port my number, told me to wait 24 – 48 hours got a text message about the portign time then got a call 2 hours later that they needed the previous account password to finalized the portying but still will have to wait 24 – 48 hours.
i dont have other complaints
but customer service was smooth and guys are friendlynow all i have to see is how things go
between porting number and there line of service.
some older reviews said they have had bad experience well maybe now they are getting better

Great store! Esp if you get there early. I like their new pricing, comfy chairs and skilled sales folk. Thank goodness the prices are coming back down to earth.

I have been here for 33 minutes I am Watching Salesmen circle the room trying to look busy. Very frustrating.

Marisa was extremely helpful laying out all the different options for upgrades for my mother in law. The salespeople were helpful and friendly, and they were efficient with the checkin process even during a crowded time. Positive experience for sure.

My husband and I visited the store to replace a phone that was damaged by a snowblower. We were in the middle of our contract so we thought we would have to pay full retail price for a new phone. The associates were incredibly helpful in laying out all the options we could consider to get a replacement phone for the lowest cost. They were very patient as we thought through the options and explained the differences between all the new phone models in a very helpful way. It was the best customer service experience I have ever had at a Verizon store! I will always choose this location going forward. I highly recommend it.

Had a very good experience with Andrew. Personable, knowledgable, helpful, patient and a good sense of humor. I went to purchase an iPhone 6 Plus at the Verizon store on Washington Street in Boston and was put off by the lazy, disinterested sales guy and ended up leaving that store. Andrew redeemed my faith in the Verizon brand. I was paying full price which set my expectations, and Andrew assisted my purchase by thoroughly explaining all my choices. All sales professionals everywhere should emulate Andrew.

Horrible customer service in this store. Go to Apple for Apple products, and go to Best Buy for Samsung! Tell you why below. (They recently did the store over to look just like the Apple Store. But no Geniuses here.) This store has nothing to do with cell service we get — just mad salespeople that hate working at Verizon. These folks now try to up-​sell you on everything — Dropcams, Nest Thermostats, Crayola ColorStudio, Parrott Drones, games, speakers, GeoBotz, cameras, iBitz PowerKey, FitBit, even LIGHT BULBS — everything but a nice case for your cell phone. If you say no to something they suggest you need, they kind of shake their heads as if you are stupid. I went in to upgrade a Samsung S3 to an S4. I could have done it all online for $ 199. The girl helping me told me $ 199. I said great and got the phone. Said I needed a memory card with it. She brought out a $ 70 32GB SanDisk card. I asked if was a class 10 (that’s the fastest card and Samsung requires at least a class 6). She looked at the package and replied «yes, it’s a 10.» Great. Got home and looked at the card, it was a class 4. Then I looked at the receipt and she charged me $ 249 for the phone. Huh? I went back and waited in line while other people were walking in the door and getting helped. Verizon sales people were just hanging around shooting the breeze while I was waiting. I finally walked up to someone and said something, then one of the girls that was shooting the breeze with other co-​workers came over to me. Told me that it is $ 249 and that I would have to mail in a rebate form to Samsung. Whoa Nellie!!! I was never told that, and was not given a rebate form, either. If I ordered it online through Verizon online, no rebate form needed. So, I went to Best Buy across the street. Guess what? The Galaxy S4 was only $ 99. Same phone. $ 99 instead of $ 249. They could do the upgrade right there in the Best Buy in 30 minutes. Huge selection of great cases, too. Go to Best Buy for Samsung and save yourself $ 150 and the hassles of dealing with snake oil salespeople at Verizon. And save a bundle of money, too. (I got a class 10 Samsung memory card at Best Buy for $ 35. Saved another $ 35 bucks over the Verizon store.)

Not worth the trip. We went there looking for support for a device and waiting around after checking in. We waited 30 minutes before being helped even though there was tech staff standing around. The guy that helped us «Kevin» was not very customer friendly and pushed a few buttons and the told us to wait a few days to see if it got better even though I told him I already did ever thing he just did.
This store has the products but they don’t have an efficient or polite staff

If you go into this Verizon Wireless store, expect ZERO customer service and only high-​pressure sales tactics. I will never set foot in this or any other Verizon store again. I had bought a cell phone cover as a gift but had to return it. Simple enough or so I thought. I went in and was pounced on by someone who said that I would be helped in a few minutes but mainly wanted my home phone number to sell me some add on services. So I waited over ten minutes then approached another clerk, told her that a simple return was all I needed. She said that I would have to be «checked in» then it would be a 30 minute wait 30 MINUTES to make a SIMPLE RETURN. No way I was going to wait so I walked out.
TERRIBLE TERRIBLE customer service as other reviews have said.

So far I have been really happy with switching over to Verizon Wireless.
No more dropped calls. Love my Samsung Note II. Great parental controls which is easy to use.
I went into the store to get an Otter case to protect my mini Fablet.
Even with the insurance (which does have a deductible) I need a heavy duty drop it all the time case.
My name got added to the wait list which sounds strange but works.
The salesman gave me a flyer on the warranty insurance should I need to call then showed me a variety of cases and rang me up with his tablet.
In and out. We have switched all of our phones over now. Three we got from the store and one from Amazon. Either way it all worked out well.
On a separate note check with your employer and see if there are any added discounts. Doesn’t hurt to check cuz who doesn’t want to save some $.

Please note, this review pertains only to the Verizon Wireless store and staff in Framingham, MA. It is not a comment on Verizon Wireless coverage or mobile services.
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Since this store opened, my wife and I have numerous times experienced the poor customer service, aggressive sales tactics, and poor technical support provided.
As you enter, there are service kiosks that occasionally work. The entering customer is supposed enter his/​her name and purpose for the visit. Customers should then be added to a queue. An electronic display shows the queue.
As I mention above, the kiosks often aren’t working. Other times a staff person asks you the info and types it in for you.
My wife and I have both waited for upwards of an hour (on days when the store was really busy). A couple of times I noted how my name (or her name) had disappeared from the queue. It usually took me ten minutes or so to find someone to ask what happened to my place in the queue. The response was usually, «You didn’t answer when we called your name.» Maybe one of us would not hear the name, but neither? When told we would have to sign in again, we declined and left. This happened a few times.
I could write a novella detailing the bad experiences. As I can’t print it all here, I’ll instead tell you to «be prepared»:
If you go to buy something, be prepared for the Sales associates to almost assault you. If you tell them to leave you alone, they’ll glare at you. They don’t seem to understand the concept of browsing.
If you go for Tech Support, be prepared to wait and then to be asked dumb questions such as ‘did you recharge it’. Expect to have to come back again, as the first line support people don’t seem to be able to fix anything. And be prepared, when you come back the following week, they might have no idea who you are, why you are there, or what you are talking about. «We were supposed to order a replacement?» They don’t seem to keep case logs.
If you decide to return something, be prepared for more glares and angry looks.
If you cancel a service, e.g. texting, because they can’t get it to work on your phone, be prepared for them to still try to convince you not to drop the service. And never expect a refund for a service that was never functional.
I’ve spoken to a «manager» (half the store seems to be «the manager»; each is sort of like «the new number two») at least three times over a couple of years.
The mantra never changes «your business is very important to us. Customer Service is our priority».
Yeah, and I’m sure my call is very important to them too.

Two words: Jennifer Ramos. She was awesome! I went in to this Verizon store as one of those annoying customers with a list of questions written out. I’m looking to upgrade two of our phones and needed detailed answers on the process and on delaying activation until Christmas, etc. Jennifer answered every question and was patient and so funny, too. I almost didn’t go to this location because of the scathing review someone else gave it, but I’m so glad I did. An added bonus was the speed with which I was helped. I figured I would be there forever going in this close to Christmas, but I was surprised at how fast it went. I did not get the name of the manager, but I wish I would have. He was very helpful, as well.

I am seriously contemplating ending all of my contracts with Verizon. I have never experienced such bad customer service in all the years I’ve been with them.
If you go to this Verizon Wireless store make sure you are NOT helped by a guy named Kevin. My wife and I went into the store to do a simple account switch (she was leaving her father’s verizon account and coming over to mine) and he immediately was down our throats with a ‘termination fee’ of $ 350.
I had recently added a new line to my account and got the iphone 5 at the upgrade price with it. Accordin to Kevin, in order to bring her old phone number over to that line it will cost $ 350. Even though her current phone is completely paid for and contract free on her dad’s account.
When I first asked him «wait this fee doesn’t make sense» his immediate response was «yes, it actually makes perfect sense» and made me feel like I was trying to pull a fast one on Verizon. Let me tell you that I have been a loyal Verizon customer for several years, so have my parents and so have my wife’s parents. When we even hinted at «hey we’ve been with you guys for awhile can you help me out on this fee?» Kevin became visibly angry and outright rude to both me and my wife! I understand he is lower on the food chain and maybe doesn’t have the authority to waive this fee but he could have at least shown a tiny bit of empathy! Instead he practically accused us of being ignorant and stupid to the whole subject and that our request was just completely out of line.
We are planning on calling Verizon corporate later tonight when our nerves have calmed down. Hopefully someone higher up will be able to help us out. Also I will be asking to lodge a formal complaint against Kevin.
UPDATE — 10÷8÷12
Since posting this review here a Verizon Wireless rep contacted me and was extremely helpful. He went out of his way to find a solution for my problem and was unbelievably courteous. Renewed my faith in the company. Thank you Verizon.

Went here to sign up for Verizon Fios. The guy who works at this place really knows his stuff. He is really nice and explained the material very well. I was able to understand what will happen, when and what the future will be like. Good place.

I was accosted at the door by *three* greeters (ho seemed equally interested in their own ongoing conversation). They told me that there was a 15 minute wait for the *one* person who was actually helping customers.