Luxury Details

The fact that after a few years it’s still working correctly and no issues makes me give them one extra star.

I have no complaints about their customer service. I will complain about the quality of work as I had to drop my car off at the dealership after having issues for a week where it would take several attempts to start the engine. I just found out after they spent several days working on it/​diagnosing the issue that the remote starter that I had installed at Luxury Details was poorly installed– two wires were crossed that caused this issue and its going to cost a lot of money to replace two parts on my car due to this. Not to mention that I will lose my ability to use the remote starter which I haven’t had for very long. I rarely write reviews but I was so upset about this – Very disapointed!

I’ve gone to Matt for work on all my current vehicles. From the remote starter in my wife’s Pilot to the killer sound system in my Jeep to my most recent Alpine nav with rear-​view camera install in my baby (Mustang), I’ve always been impressed with the quality of the work and Matt’s focus on a great customer experience; he’s a true professional. Matt has always taken the time to really consult with me when I have a project and not only steers me toward great products, but takes the time to walk me through everything and answer all my questions. I’ve used other places in the past for work on previous cars, but Matt is the only place I recommend to friends. Thanks Matt! Can’t wait to come back and take the Mustang to phase two!

Very Poor service
First of all These guys promised me one part and then while installing they installed something else as it was not very bad after all
After I agreed to live with the fake part i realized the part was not working well and they gave me as much hard time as they could to get this fixed. This is a shady place. I would pick someone better over these guys

Matt did an excellent job installing a remote starter. Very courteous and prompt service. Pricing was very fair and he gave me two remotes which do more than I expected. This is a great place to get a remote starter!

They installed a Remote Control Starter Excellent Job!

I’ve had my car (s) detailed here several times and they always shine bright like a diamond. :D
In my old car, I had a stereo system put in, which was done quickly and at a great price. The owner and employees were friendly and knowledgeable. I don’t need anything else put in my car at the moment, but when I do, I’ll come back here!

I received a Groupon for a remote starter as a gift for this place. I had to call several times for them to ever pick up there phone and there voice mail was always full. Finally I got a hold of someone and the earliest appointment they could make for me was about a month out. I got there at 9 am like they had told me to do and they were late to open. They were not very friendly at all and the place was terribly cold for the two hours I had to sit and wait for my car to be finished. I ended up having to pay an extra $ 110 to have it done. $They charge you $ 7 for «zipties» which is a mandatory fee. Then they try to get you to buy a second remote for it for an extra $ 35 now or $ 65 in the future. Every other place gives you two in the first place. So far I have had no issues with the starter and really hope I never do so I don’t have to step foot in there again. Very sketchy atmosphere and I would not recommend this place to anyone if they can avoid it.

I have had two remote starts installed in my vehicles and have recommended the place to many others. I’ve read what other people have said and if you’ve never been to a car audio place you may not know this is a typical place. They do great work and I don’t have any complaints.

Before I read the reviews here I went to ask how much they would install a custom dash for my nexus tablet… the guy said $ 600…really for my crappy Saturn ion… lol no way pass!!! Went to another place and they did It for $ 250.

I was disappointed to experience poor customer service here — without even setting foot in the door. Maybe it was a blessing in disguise. Maybe it’s Luxury Detail, but it’s more like Poor Service.
I called Luxury Details in Framingham asking to set up an appointment to get my windows tinted. I drive a luxury car so luxury in the title made sense for me. The gentleman… excuse me… boy who answered the phone told me that he’d call me back to schedule an appointment but never did. Okay, whatever.
I called today to ask about the insurance inspection, and I got a very rude: «Not today.» and then it was quiet. I asked, «Why?» and he said: «We’re closed today.» … Okay. No offer to reschedule or since he answered the phone, to pencil me in later this week.
This place lost my business not only once, but twice. Without even setting foot in the door!
Hopefully the owner sees this and makes a few changes in how his employees work the phones. Basically, poor customer service means you’re turning away cash flow. Business 101!

I read all the reviews and still bought the Groupon. Let me start off by saying the people complaining about the remote start have clearly not done the following:
1. read the terms and conditions
2. researched the installation procedure for a remote start
Most of their frustrations would have been resolved with doing either of those. All newer vehicles with chips in the key require you to sacrifice a key, or pay more for a thingy that mimics a key.
Matt was great he soldered all connections and was showing me how the cheap plastic connections are more likely to fail. I got exactly what I expected because I read everything before I purchased the Groupon. Don’t be scared just do a little research to save some unnecessary frustration. My trunk pop was also include at no extra charge. Communication was what I would typically expect and it was ready when promised.

My estimated wait time for an automatic car starter was 4 hours but it was completed in 2.5. I had to go home to get a second set of keys as they needed that built into the car to «trick» the engine into starting.
This was a Groupon for me, and my overall experience was alright.
My advice to Luxury Details is if they call/​email their clients before an appointment to remind them what is needed, plus later followed up to make sure their experience was satisfactory, then customers would feel happier.
If you’re stuck waiting for your car to be finished, there’s an Aquarium store next door to wander into (which has sharks) and neighborhood streets to jog along close by Luxury Details.

Living social had a deal for detail ($ 120) so figured I would try them out. Not impressed. My car has 90k miles on it but looks almost new. Quite honestly, it did not look much better after their detail. I emptied all of the compartments (doors, center console, etc) expecting them to vacuum and wipe them down. Nope.
They did wash and wax the outside so at least it has a coat of wax before winter. Definitely not worth the money though.
I think they are more into electronics and just did the detail thing to make a little extra $$ (but that is just a hunch).
When I dropped it off at 9 am, Guy said he would call when it was done. I finally called at 4 and he said it had been done a while. Oh, gee, thanks.

Guy behind the counter was great on the phone, but when I got there he tried to sell me every service/​part possible. $ 25 for a wiring harness you can get online for $ 3. I was in a jam and needed it asap. He said he would wire everything for me when I got there (harness to harness to wheel controls) as if he would do it as a courtesy and warned me not to fry my ECU. Thanks bud, did it on my own in no time.

Deplorable customer service. So easy to say «yeah I am sorry» when you don’t care. When you don’t care if you close early and leave a customer waiting without the keys, when you don’t care to call after you realized you made a client wait for hours because you made a mistake, when you don’t care about customers to even say a real apology and mend your actions.
Do yourself a favor and choose another place, it’s not like this is the only one.

Had a remote starter installed as a gift for a parent and was OVERLY IMPRESSED. Not only is the staff professional and knowledgeable but they are friendly and inviting. The quality of work is second to none! Worth every penny. Looking to go back for a detail on my vehicle if it ever stops snowing