Flying Fur

I wish I could give this place a zero!!! Do not take your dogs/​cats there!!! I made a huge mistake of taking my cat there today!!!
My boyfriend and I took our cat there for grooming. We mainly wanted to clip his nails (we don’t know how to do it so we don’t want our cat to get hurt). The place looks odd. Staff are not friendly and don’t want to talk to you. It’s ok. I get it. However, when we picked our cat back home, we found two of his nails are bleeding!!! Bleeding, can you imagine!!! I guess it’s not so hard to clip a cat’s nails if the staff are professional. Our cat looked upset and hided under the couch. I believe it must be really painful!!! (just imagine if your nails are bleeding). We called but they didn’t even explain or sincerely apologize.
We paid for the service and we trusted this place. We handed over our cat to them to make him cleaner and healthier. I can’t say how disappointed and unhappy I am right now. This is my first Unilocal review. I am so mad and don’t want anybody else regret for going there.
Seriously! Don’t go to this place. This is awful.

We’ve been getting our dogs groomed in this facility for awhile. They always take good care of them and come out smelling great and looking squeaky clean for a reasonable price!

I don’t really understand this place.
I was in the area getting my car worked on and decided to go for a walk. I have a puppy at home, so when I saw this nice mom-​and-​pop pet supply and grooming store, I decided to check it out.
Flying Fur is really, really odd. Its shelves are poorly organized and mostly empty. I came in looking for a nail clipper, and couldn’t find any. As I kept walking around, most of the shelves were less than half full… and there wren’t many shelves to begin with.
It smelled, the lighting was really really poor, and there wasn’t a staff member to be found. I almost wondered if they were closing for business or something. It was just plain bizarre.
I definitely won’t be back.

I’ve been having my pup groomed at PetSmart and although it has been helpful Flying Fur did an excellent job and I will def be going back.
He is soft and his coat is even and he is all cleaned up and ready for the summer.
He got a short cut, face cleaned up and nails clipped. He is a figget and tends to want to jump off the table so I was very impressed with the job they did.
I dropped him off in the morning and came back to pick him up at lunch. The staff was very pleasant and I got a reminder call the day before.
Thank you Flying Fur!

Considering «THE FLYING FUR» in Framingham MA as your dogs doggie daycare!!! THINK AGAIN!
Pink my pit-​bull mix attended the Flying Fur for almost 2 years, her usual steady schedule was always 3 days a week 7a-​6pm that’s over 4,500 dollars we have paid out to them.
We thought she was being well cared for BUT this was NOT the case. So I’m finally writing this letter and if you care for your dog DO NOT send him/​her to the flying fur.
On Friday February 1^st at approximately 715am we dropped off our Dog Pink at the Flying Fur (in Framingham Ma located at 27 Nicholas road) like we usually did on Mondays, Wednesdays & Fridays, BUT this time we came back to get her at 1030am due to unforeseen circumstance… (we were sent home from the hospital to wait for my contractions to begin! Our baby was on his way) So we wanted to pick her up early and place her with my brother in law & head back to the hospital. 1030 AM was totally out of her normal pick up time. (7pm) so we clearly caught them completely off guard.
As soon as we walked in we knew something wasn’t right, the very worried look on BOTH of the men working was strange… We asked where is pink? At which point BOTH men acted very strange and tongue tied, we asked again WHERE is PINK? This time we were told «Pink? she was just right here a minute ago!» «she must have went outside to play» NO pink wasn’t outside. The more time that went by the more strange and dishonest the situation became, both men were looking confused, afraid, as if they did not know what to say or do, AGAIN we asked where is out dog and again we were told she «was just right here» … minutes went by when finally one of the men opened a door when he thought we were not looking!!! AND OUT OF THE ROOM comes OUT MY DOG!!! She came out of a tiny room, lights off, where she had been locked for GOD knows how long and with the lights off, the men acted & pretended to be confused «oh how did she get there» «she must have JUST went in there!» BUT it was clear that they knew she was there the whole time and only god knows for how many hours a day my dog was being kept in a small dark locked room.
Its taken me this long to write this letter because I have been busy caring for a newborn BUT now I’m ready to let you all know that THE FLYING FUR IN FRAMINGHAM MA, was locking my dog up in a dark, small room while we were paying for her to be watched and play with other dogs.
We never returned to the Flying Fur, NOR did we ever get a letter of apology from them let alone an explanation or the truth as to how many hours my dog was spending locked in a dark room.

I have previously defended Flying Fur during the Kennel Cough outbreak and other negative reviews. However, I am disappointed with how things have gone for my dog and I feel the need to share my experience.
My dog has been going there for about 4 years. The rate was $ 15/​day when we started, which was reasonable considering the facility was small both inside and out. It went up to 18 then 20 and now its $ 25 a day which they said is due to them hiring a trainer and an expansion. I have not seen any expansion. I haven’t seen any trainer feedback on dog either, it’s been about 2 months since the price went to $ 25. They also now require that you tell them when your dog is going. This is a great idea except they don’t have a formal notification process. So if you call and tell them and they don’t ‘remember’ it’s a ‘he said-​she said’ situation.
Other notes:
1. I had always brought my foster dogs, including puppies there. Recently, I tried to bring my puppy there and was told since he was under 16 weeks and didn’t have an rabies (no vet will give it before 16 weeks) he could not go. This is fine, but once again it was never a policy previously and they chose not to tell me they changed it until I asked.
2. My dog got his ear bitten through twice. Once I was told and once I was not. Accidents happen and I am fine with that but I would like to know. My dog is fully insured and if he needs vet care he should have had it. Period. There is no excuse.
3. I got a formal written notice (standing in a line of people-​embarassing!) that my dog was overdue on vaccines. I got this notice in May and my dog was due on January. He was not overdue, I gave them the copy of the vaccines back in January and the woman checked the computer and confirmed that she didn’t know why I got the letter. However, what if he was? They are taking 4 months to check dogs records from when they are due? I don’t want dog in daycare with dogs that are 4 months+ overdue on vaccines.
My dog will not be attending day care anymore. The facility is small for the price, they don’t have enough staff, they are unorganized and they aren’t very nice to long time customers. Time for a new day care!

Worst mistake I’ve ever made for my dogs. Flying Fur is in a convenient location for us, less than a ½ mile from both of our work locations, so easy for us to take turns with drop off and pick up. We wanted to bring our 2– 6 months old pitbull mix puppies (brother and sister) there. I had stopped in one night after work to speak with the girl working there who seemed nice. She called me later that week to set up their interview time and told me what paperwork to bring in.
We brought them in and a guy I hadn’t see before was working. There were about 25 dogs there in 2 pens. He took our dogs, didn’t explain what he was going to do with them and brought them out back. We just watched for a few mins while he left them in the grooming room. He brought in 3 or 4 of the dogs to meet them which seemed ok. Then he opened the door to the pen and let them out to meet all the big dogs. Our puppies are about 40lbs each and the girl was immediately surrounded by 10 dogs that were all twice her size. We didn’t like that at all — she froze. We stayed a while longer to watch and everyone seemed to relax and they moved them outside to play. There was only one guy working for about 30 dogs, the girl I had spoken to came in shortly after, but still, only 2 employees for a lot of dogs. I picked them up about 3 hours later, they seemed happy and the staff said they did great.
The next day was their first full day. A different set of staff was working, as well as a different set of dogs. The introductions again seemed to be overwhelming but they did ok. I picked them up after work, asked how they did on their first day and got a «yea, fine» for a response. «really? did they play well? any incidents? did they get along with everyone» I asked. «yup, they were great» was the response. ok great, see you next week.
About an hour later at home I was petting my boys neck and felt something rough on his fur. Upon closer inspection I discovered it was crusted over blood on a patch of his neck. There was a patch of fur almost the size of a dime missing and a puncture would that was bloody. He also had a scratch with fur missing over his left eye. Clearly he was bit by another dog.
I was beside myself. How is it possible that my dog received a wound like this and I wasn’t told?! We cleaned the wound and called our vet in the morning who told us to bring him in so they could clean it, see if he needs stitches and put him on antibiotics. We also called Flying Fur first thing to tell them what happened and that we were upset we were not notified. The staff working was again a different crew who wasn’t there when the incident happened
My boyfriend then went into Flying Fur to speak to the owner and show them pictures of the wound. The owner said they didn’t see anything happen, which I find hard to believe. We pay them to watch our dogs, how was no one watching? And even if their back was turned, I find it hard to believe that my dog didn’t Unilocal when his skin was punctured, there had to have been enough commotion to cause attention.
The owner continued to brush it off, saying it wasn’t that bad, its just a scratch and they’re just dogs. Oh also, he’s been doing this for 18 years. So what– I don’t care how long you’ve been doing it, yesterday it wasn’t done well enough. We brought him to the vet who had to shave around the wound and then flush it because it was so deep. He was also put on antibiotics to prevent infection.
I get it, dogs will be dogs and things can happen in these situations. That’s not what upsets me, what upsets me is that 1) they claim no one saw it which means they weren’t being watched 2) I didn’t know about it and have no idea which dog it was 3) it cost us a trip to the vet to flush the wound and now my dogs is on 10 days of antibiotics. We don’t know what happened, he could have been attacked, he could have provoked it, we’re not sure. Regardless, it was not addressed at all! These babies are like my children and if they are hurt, no matter what happened, I want to know about it so I can respond to it.
Oh and if you think «they’re just dogs» then you are in the wrong business. I will never put my pups in that situation again, never return to Flying Fur and I hope others won’t have to have their dog experience something like this either.
Here is a link to the photos:
They are of the wound when we first discovered it, and after the vet treated it. The dog is just over 40lbs for reference.

The Flying Fur has gone to the dogs. My dog attended the Fur approx. 3x per week for doggy day care. He suffered stomach upset repeatedly having eaten his fill of mulch in the outdoor area. Seemed he ate a ball as well. After the 3^rd trip to the vet, we’d had enough. We’re now paying more for him to attend doggy day care at a place where they actually seem to watch him (I mean honestly, if I didn’t want him watched I would leave him at home alone) and thus, I make up the cost by saving on vet bills.
It’s too bad — this could be a great place for pets and their owners if only the pets were watched.

I WITNESSED first hand the owner swing at the dogs with the pooper scooper and immediately called the MSPCA and Framingham Board of Health. They did an intake with my name (not anonymously) and I saw it unobstructed from 4 yards when I went to the Post Office. I would NOT take anything that you love there. The person above asks why I did not approach the person. I am not approaching a man swinging at dogs with a pooper scooper. I did call them immediately and was told that the person I described swinging it was the owner. I told the girl I have no desire to talk to him and will write a bad review and call. I am thinking that given the date and time frame that this could be the shop. I have nothing to gain or lose, just standing up for the pets. Why would anyone come to the defense of of someone who came swinging at the dogs. Why is Steve J writing a review about ME?

Took our doodle mix here for grooming after not being overly satisfied with the local pet superstore. His hair was so long we were calling him bear! I was very pleased with his cut, and was impressed with the turnaround time too!

We continue to use flying fur. They do a great grooming job and always seem to care about the animals.

I really wanted to like flying fur but it is just not working for me. I’ve been there about a half dozen times and the dogs always come back looking relatively nice. I say relatively because they look like a toddler took a pair of scissors to them but it never really bothered me enough to stop going. This most recent time, and it will be our last time, I picked up my mutts and the receptionist told me one of their eyes «is a little red» (my 2yr old happy go lucky golden). She said he must have bumped it when they were blow drying him. I’m a nurse, I can handle red eyes, open wounds, and dead bodies but this «little redness» wasn’t minor irritation. His eye was completely red (not red tinged) and was bulging out. I was horrified and was literally trying not to yack when I saw it. I thought it might go away quickly but two days later it’s still here. It’s called subconjunctival hemorrhage and it happens when a dog is pulling WAY too hard on the leash or the leash is pulled way to hard on them (combined with high levels of stress). When I picked up the «kids» this time there were SO many dogs in there, it seemed a little too chaotic and that alone could have induced some anxiety. I don’t have an anxious dog but having a blow drier in your face while there are probably 20 other dogs parking, running around would make me anxious. Moral of the study, I am a little scarred and have decided to transition to another groomers. They’re nice people but I think I will go pay a little more at Especially for Pets where there is a little more departmental segregation and not a chaotic doggy summer camp.

I bring my golden doodle to Flying Fur for grooming. I do not like when my dog gets groomed because she always looks like a goat — I love the crazy, wild, long hair look but it’s not practical to keep her looking like that because she would get too matted. That being said they do a good job grooming her — it usually takes 2 hours — her fur is always even and they dry her really well — she is never damp so she comes out smelling really good and the nice smell lasts a good few weeks.
One time the groomer forgot to take the cotton out of one of her ears but I can overlook that — I just make sure to double-​check her ears after I pick her up.
The store also sells food, treats, dog products, collars and some toys. They do accept credit and debit cards but you cannot add a tip to your bill, it has to be separate.

I would give a 4-​star review but after thinking it over a bit I am going for 5-​stars. I work full time and then some and I was thrilled when I moved to the area and found Flying Fur right down the street from my new house. Considering I have had my dog in doggy daycare at a couple different facilities for the past 2 months, $ 15 a day is literally ½ the price of every other place I have gone to. My dog is happy and tired at the end of the day and the staff are helpful and seem to know a thing or two about dogs. Also, I got my pup groomed yesterday after nearly constant shedding for the past month (and me with allergies) and they did an outstanding job! My dog smelt good, felt soft, and no more shedding. For the price, convenience, and staff, this place gets 5-​stars. Highly recommend.

I use Flying Fur for grooming purposes only. I have not had the opportunity to have my dogs go there for doggy day care. That being said, I think they do an awesome job! I like that they don’t leave the dogs in a cage. I have three very different dogs, two with long coats, and one short-​haired Rat Terrier mix who pretty much hates being held for more than a second. I rescued her a few years ago and she had the longest nails I had ever seen on a dog. The shelter could not cut them, the vet could not cut them, but the people at Flying Fur have no problem. I highly recommend them. In addition, an outbreak of Bordetella can happen anywhere and Flying Fur did all the right things to clear out the place. The vaccine is absolutely a failure and a waste of money and so are antibiotics. I have known of many dogs who have gotten the vaccine and then contracted kennel cough. It’s like a cold, the only thing that gets rid of it is time. If Kennel cough is suspected, try adding grapefruit seed extract to your dog’s food. The Vitamin Shoppe sells them. It help builds up the immune system and is effective with kennel cough. I would definitely recommend Flying Fur to my friends.

Flying Fur has closed this week due to a bordatella (kennel cough) outbreak. They have closed to disinfect/​clean the facility. My dog has gone there occasionally, and they have simply looked at the vaccination record but never verified any information nor entered any information into their computer. A neighbor told me that he took his dog there recently, and the dog’s rabies vaccination was expired for over a year. The staff at Flying Fur said just to follow up later and never did. Also, the area outside of their building is covered with dog waste — shouldn’t they care enough to clean that up? Overall, it seems like a very small-​time operation with loosely enforced protocols — I would never risk bringing my dog back there again.