PetSmart

We brought our puppy Felix here for the first time we had left him. I was very nervous but called everyday and they let me know he was fine. Felix is just a baby and he came out happy and tired. Couldn’t ask for much more.

Don’t board your dog here. Picked up my dog today after a 2 night stay. Waited about 10 mins for dog to come out. Dog’s butt and surrounding area were covered in poop. They scambled to wipe off what they could with wet wipes before they brought out my dog. Of course the dog was still a mess. I wonder how long the dog was laying there in that condition. How did they not notice this until pick up time?
The dog that got picked up before me had red irritations on his back leg. The owner asked what had happened. They attempted to blame the irritations on the dog being nervous, and possibly chewing on his leg. The owner didn’t believe this. He said the dog never chewed on his back legs anytime in his life. So this dogs injuries remain a mystery.

They have the Pets Hotel and doggy daycamp here. It’s a decent sized store with tons of dog food options and lots of toys.
My experience here has been positive.

I absolutely LOVE this store. With 2 dogs 3 cats and 2 hamsters they have everything I could possibly need there. The staff is very friendly and helpful and I’ve never ever had an issue here and I’m there more than 10 times in a month. I love the grooming for my dogs nails. They always take us right away and do a great job and we even use the Banfield Pet Hospital in this location. LOVE LOVE them!

On Christmas Eve, five hours before my flight to see my family who live in Illinois, I went to drop off my puppy who has had a reservation at the PerSmart Pet Motel for over a month and was told she could not stay there. They had all of the same information then that they had when I made the reservation, and last month said she was okay and when I went to board her said she couldn’t stay. Due to it being Christmas Eve I was not able to find another kennel nor was my puppy allowed to fly with me so due to the flaky, unprofessional employees who work there I had to spend Christmas without my family who I only see once a year, during Christmas, and could not get my plane ticket reimbursed. I would never recommend this kennel to anyone nor will I ever come back or return to the PetSmart in general.

For a frequent business traveler, Petsmart pethotel is a god sent. Every time I drop off my dearest Puppy, I breathe a sigh of relief knowing that he’ll make new friends, have fun, and be well taken care of.
I’ve tried everything from babysitting my dog at someone’s home, having a dogsitter coming to my home, looking at kennels at veterinarian, none of which worked to decrease the anxiety of my Corgi. But he’s ecstatic about going to Petsmart, always treads away happily to spend a few days in the company of other dogs. The staff are obviously dog lovers and they remember him by name, I don’t doubt that he gets plenty of belly runs too. The on-​site hospital are also a plus, it is really comforting to know he can be treated right there and then if something goes wrong. The grooming salon also makes sure he’s clean, brushed, and smells sparkly before coming home.

Wow. Just wow.
This store is SO much more than a pet store… it’s a hotel too! Who knew there was a hotel in Petsmart.
Well wait, not a REAL hotel… an ANIMAL hotel! COOL. Plus they had spaces they were training the dogs as well as a play area for all of them, that people who were shopping could watch. This MAY possibly be where I bring my dog when I’m on vacation (which isn’t too often…).
Anyway, about the store: It’s definitely one of the larger Petsmarts, yet it’s also one of the older ones. Definitely not as nice (and remodeled) like my locals in Walpole & Westwood, yet it’s better than the dirty one in Bellingham. At least the items were organized, and the floor was clean.
My cashier today was very friendly and really cared about making sure everything was correct (in my rewards), and was helpful… which is always great to find in a pet store (plus, Petco & Pet World are BOTH down the street, so they DO have some competition…)
–1 star because of price scanners. There are 2 and NEITHER worked today! What is up with that. But, when I brought the item to the register the cashier was fine with doing a price check, and later, the manager said they would be fixed very soon (I hope they are fixed by the time I come back…)
Overall, great store.

They tell you that if u r unsatisfied with the service they will refund you. I had a bad experience bringing my dog to the groomers once. was told by one manager i would get the next free come bak… so i did… and that manager wasn’t there another one was by the name of Jason. Infront of customers he told me he would refund me but not to go back. this is not the place to bring my dog if im unsatisfied. i was in shock of what he said to me. called corporate and complained because it was embarrasing. and they never did anything. Think twice before comming here its a bit ridicoulous.

To be honest, I was a little nervous about leaving my nervous little boy, Scamper, at Doggie Day Care.
Scampie isn’t a dog, really. He’s my tiny tiny infant child. He loves humans, and doesn’t care much about other dogs. I wasn’t sure he’d have fun, but I didn’t want him to be alone all day, after years of having a human around basically every day and every night.
So he went to day care… and he had a BLAST!!!
He’s a wienie dog, and there were three other teeny wienies there that day!
They also wrote him a Pawgress report at the end of the day, which was damn cute. The staff here is really sweet, and you can tell they love their jobs! Scamps will be back, for sure. Probably Tuesday… I should call them.

went today and fish person was very helpful
thanks

Smells yucky, but it’s big and fairly well stocked so it gets the job done. Convenient parking out front makes it easy to schlep the bags of food and litter. Make sure to no visit the lonely kitties on the right-​hand wall. Better yet, bring one home!

Nice clean store. Great prices compare to other local pet stores. Very pleased with the friendly and helpful staff.
Would recommend a monthly drawing to like a gift basket for pets. Only entered when you spend a certain amount. Or maybe a gift card that you can use to either grooming or hotel and maybe vet services. Definitely will be here often

Great location, large store with a lot variety in products and pets… Also has fun windows to watch doggy camp. Pleasant staff. The place is full service and a nice location… I’ve been to many different ones and this is one of the better ones.

I take my puppy here for daycare and puppy training and I couldn’t be happier! The employees are all so friendly and genuinely seem to care and to be excited to see us every time we walk in the door. I can’t say enough about the trainer, Brian; he’s knowledgeable and patient and teaches effective, positive reinforcement based training.

This review primarily talks about the process of adopting a cat from this particular Petsmart location. My fiancé and I have adopted two cats from Petsmart (via Broken Tail Rescue), so we’ve spent a good bit of time at this store recently. As far as prices go and the amount of merchandise that they sell, Petsmart is definitely competitive. We were looking for a few pricier items and shopped around at other pet stores in the area (Petco, Pet World) and found Petsmart to be the cheapest and with the best selection.
Our first experience with adopting was wonderful– I have only positive things to say. Between the staff at the adoption agency and at Petsmart, we had a great experience. They let a bunch of kittens out of their cages so that we could play with them all and see how they interacted with one another; we weren’t rushed at all and had a fun time. We picked one out, went through the adoption procedure that night, and picked her up the very next morning. The staff had all of the paperwork ready to go, gave us some complimentary coupons, and had us out in 10 minutes so we could go play with our new kitten at home. Had someone asked us for a recommendation on where to adopt a pet, we would have raved about this location and absolutely insisted that they come here.
The second time we adopted, however, we had a much less positive experience. When we went in to play with the kittens to see if we liked one, the woman working that night was not pleasant at all. We had to yell through the glass for several minutes, telling her that we wanted to see the cats to possibly adopt one, before she finally let one of us in, insisting that we could only come in one at a time (which we knew wasn’t the store’s policy). Once inside, I had to request to play with one of the cats, and she seemed very uncomfortable and awkward taking the cat out of its cage. She let each of us pet one cat for a short while before making it very clear that she wanted us to leave so that she could continue cleaning the cages. We were both upset because we didn’t feel like we got a chance to see if this was the right cat for us at all. We visited every other pet store in the area, but didn’t like any other cats as much as the one that we had found, so we decided to take a leap of faith and just apply to adopt the one at Petsmart. We didn’t want to screw over a what could be a wonderful cat just based on one employee.
We went back the next morning and were relieved to see that someone different was working. She was nice and was much better with us and the cats, but it took us nearly two hours of literally standing around by ourselves, with no communication whatsoever, before we could finally bring our new kitten home. The employee couldn’t find the paperwork that we needed in order to complete the adoption and would be gone for 30 – 40 minutes at a time trying to figure everything out; this happened multiple times. The employee also didn’t know any information about the cat that we were adopting– how much it would cost, whether or not he had had all of his shots, how old he was– even though the adoption agency had told us all of this on the phone, and it was printed in his file and right on the window. (And this was another thing that she disappeared to find out.) [And, we just found out after a week of having him, he had worms. Like… REALLY? That is something that should have been taken care of long before they let us take him home.]
When we tried to ask the manager what was going on, he brushed us off and was pretty rude. We were totally shocked by how disorganized and slow our visit was, especially considering how seamless and quick the process had been last time. We really left with a bad taste in our mouths. Too bad that such a great cat adoption agency is not well represented in the store, because they do have the best selection of cats in the area, and our first experience was perfect. I would still absolutely recommend working with Broken Tail Rescue, because the people in charge there that actually handle the adoption are so wonderful– I just have reservations about the store itself, which is too bad.

Another smooth vacation when Zak goes to doggie day camp and over night boarding.
He does really well over night, plays in either the little dog room or the mixed breed room.
He also got a full groom and came back looking like a handsome little rat lol. Clean shaven with his new scarf he was all smooth and fresh.
The staff is always friendly with fast and easy check in and check out. Reservations are also easy and we get coupons when we leave.
Thank you Petsmart.

I have been bringing my new 6 month year old Chihuahua puppy to Doggie Day Camp at the Framingham store. I have found PetSmart to do a terrific job with Doggie Day camp. I drop off my puppy around 7am in the morning and my husband picks her up after work. The staff is so friendly and knowledgable and I am very happy and feel secure that my puppy will be taken care of while I am at work. At the beginning my dog was scared however I called several times a day and each time the phone was answered I did not get any grief from calling so much to check in her. I wish they had live video so I can could check her while I was at work via the internet. I also LOVE the report cards that I get every day. My husband and I are VERY happy we found a great place to bring our puppy with such great staff. Keep up the good work!!! Thanks!

I recently boarded my dog (a 55 lb. lab mix) at PetSmart in Framingham and was happy with my overall experience. I was staying in Boston for the weekend and decided that it would be easiest to board my dog close by rather than boarding her at home (near Philadelphia). I knew I would inevitably miss the Sunday afternoon pick-​up time and have to let her stay through until Monday if I boarded her at home.
I scheduled my dog’s stay over the phone and the person I spoke with was able to answer all of my questions and get my reservation set. He also called my vet to make sure our dog had all of the necessary vaccinations (she was missing one, but we had enough time to take care of that). I ended up having to change my reservation at the last minute to just one night because of an impending snow storm, and making that change over the phone was no problem either.
I booked our dog for a half day of group play on Saturday as well as an exit bath. When I arrived to drop her off on Friday afternoon, we also added an hour of play to that list. Unfortunately at some point during the playtime that afternoon or evening, our dog got bit in the ear by another dog. PetSmart called and explained exactly what had happened and took our dog to the vet hospital to be checked. While I guess it’s not ideal that she got bit, this is certainly a risk you can run when dogs play together in a group — not everyone is a match. I was really satisfied with how the staff handled the situation and felt that my dog was safe and well cared for during that incident as well as the duration of her stay.
We left the next day with antibiotics (we did not have to pay extra for the vet check-​up or the medicines). My biggest complaint is that we had some additional questions when we went to pick our dog up and the team member we spoke with was a little short and rude. I was also a little put off that they charged and extra $ 4 for administering the medication she needed on Friday night and again on Saturday morning. That just seems a little over the top when we’d already paid to board her there and the incident that required the medication certainly wasn’t something we asked for. I inquired about the charge, but she didn’t seem willing to remove it – given that it was a relatively small amount, I just let it go.
Someone in an earlier review mentioned that their dog had to go to the bathroom immediately after leaving boarding. We found that to be the case with our dog as well. I don’t think it’s a matter of them not attending to the dogs, rather the inside setup they have where the dogs are supposed to go. I suspect that my dog was not terribly keen on the idea of going inside, despite the «cues» they have to make it seem like the outdoors (I read about it on their web site). I think that’s a bit of a weird idea that PetSmart has as a company, but our dog has been fine since we’ve had her back — no accidents or irregularities.
Overall, I think you can feel safe leaving your dog at the Framingham PetSmart. The staff really seemed to care and were very interested in all of the dogs. They handled an adverse situation well and our dog seemed happy and safe when we picked her up.

NOT SAFE GROOMING FOR DOGS. ANIMAL ABUSE!!!
This place deserves no stars.
My puppy Winston, who is super well natured was taken here to be groomed on Saturday. He has gone to the groomers elsewhere multiple times before and had no problems before.
After being groomed here, he came home with both ears inflamed, watery eyes, red bruises around his but and constant licking of the skin. The groomer had absolutely no experience and instead of dematting, shaved his fur way too close to the skin and got the skin! Winston is brushed DAILY so there was no need to go that short. Not only does he look terrible now, but he also refuses to walk, refuses to be active, is constantly licking himself. Also, they did not even trim the fur on his face!
The service was incredibly unprofessional, from the vet to the groomers. The workers at Banfield are rude and complete quacks. The doctor said Winston was suffering from allergies, and then on a separate occasion, the nurse made us purchase tick medication when we told her Winston was already on an edible medication for ticks and worms.
This place is a SCAM and completely UNETHICAL.

this place SUCKS! the level of service and professionalism with the Framingham Petsmart is actually horrific! I brought both my dogs there today for a grooming and paid extra for «top dog» services. I was 10 minutes late for a 10am appointment due to traffic and despite the fact that there were two groomers working, I was informed that it would take until 2:30pm before my dogs would be ready. I specifically requested that they could have a nice smell like every other time I have brought them to the groomer and was informed that… they don’t have nice smelling products anymore. I was willing to accept that. However when I picked up my dogs they both had a distinct odor of poop. That was because they both had poop smeared on their fur. I payed $ 56 dollars per pup for this.
As I got in my car to drive away, I saw the person that was supposed to be grooming my dogs strolling through the parking lot… first name Jill. WTF!
Please, think twice before you subject your pets to that incompetence.