Petco

Good selection of food and toys. My wife tries not to stop to see the cats, since she’ll want to bring one home.

Bad dog groomers and worse customer service. They cancelled an appointment at the last minute, never called to reschedule and when we finally got back in, the solitary groomer, who had several dogs waiting and looked extremely frazzled, refused to groom my dog because he was «too matted» (he had a very unfortunate neck injury and couldn’t be brushed well or groomed for several weeks, so he did have some matting). We called our vet and made an appointment with the local groomer they recommended. It turned out being refused by the inexperienced and overworked groomer at Petco was the best thing that could have happened. The new groomer was able to get the tangles out of my dogs coat without shaving him (which Petco had insisted was impossible). They gave him an adorable cut and charged significantly less than Petco. The one positive thing I can say about Petco is that they have the decency to have poor enough service to drive their customers away from their lousy work and high prices. So, thanks for that, Petco.

My suggestion would be not to buy your fish here. We have bought several fish here and even with test kits, heaters and water treatments they have all died but one and he is sick. Both Beta and goldfish.

We went to check out the salt water fish but they didn’t have much of a selection. They did have the selections labeled fresh vs. salt but of the two sections only about a dozen items were available for sale.
Next stop Tropic isle.

Every grooming experience is a poor one. For example, on my last visit I asked for, «the same thing that they did last time.» They only did half of what was done last time, so his teeth weren’t even brushed. When I asked when picking him up, the groomer’s «fix» was to squirt some breath freshener in his mouth. I only go if every other place is booked since Petco never is… for good reason.

I had my dog groomed and they cut him and it was a bad groom too. I called and spoke to the manager and she was very nice and apologized, plus she reimbursed me and told me that the groomer had other complaints too and she would be leaving. I have not tried them again but maybe I will in the future.

They don’t have a huge selection of things, but things are always tidy and clean. I like their puppy clothing section, but my kitty’s do not.
Plenty of parking and the employees are always so nice and friendly.

I got a guinea pig here and it died in a week, even after i went to the vet. never go to the grooming department. cant even say. I also cant support a business that kills hundreds of animals due to poor care and buys them from mills

I took a puppy training class with Hayley and she was fantastic! Very thorough, upbeat and gave some great tips for my dog.
I highly recommend taking a training class with Hayley!

The people/​trainers in the Natick Petco are good. I can’t say enough about one of the trainers who participates in doggie playtime.
But avoid the grooming salon… We brought our small dog for a nail trim, and they were awful. They had trouble restraining him. It took three people to get his nails trimmed. ²⁄₃ were not affectionate at all.

What’s not to like about a place that permits you to bring your furry friend in with you? They host a puppy play time and are extremely nice when your overexcited pooch drops a smelly deuce at play time. Haven’t tried the grooming out yet.
Nice people who like pets work there. Mike is a nice guy and a patient (with pups and people) trainer.

The grooming part of this Petco is horrible. I tried taking my dog there to get her nails trimmed and her butt glands, ahem, squeezed and they couldn’t do it. Now my little beagle mix isn’t exactly a 140lb vicious killer so its kind of embarrassing that they couldn’t restrain her long enough to get this 5 minute procedure done.
The lady in the grooming section was there by herself so maybe she was overwhelmed but I did call that morning to make an appointment so she should have been prepared.
Avoid and go somewhere more capable.

This place is like most other petcos. They lack knowledgeable people in the aquatics department.
Then again, they lack knowledgeable people in their corporate office as well as their planograms call for mixing fish that cannot be mixed.
Then again, being a corporate giant, Petco doesn’t care about the fish. They care about the dog and cat owners who buy big expensive bags of dog food or go for their grooming.
This one is one of the bad ones. I have been in some that do care about the well-​being of the fish.

I cannot speak for their grooming services because i very rarely do that at Petco.
In terms of their service, i found it fantastic. I was walking through the store and the salespeople were kind enough to take the bag of food i was carrying up to the register. This gave me the ability to look around the store for other items I was looking for. They also offered to carry the item out to my car. Mind you, this all happened 30 minutes before closing on New Years Eve.