Sprint Store

The staff here is probably the rudest I’ve ever seen at a telecomm store and that’s saying a lot. I had a simple request, I needed a new SIM card for a new phone. There’s three employees literally laying around doing nothing and no one offered to help me. There’s a giant open area in the store and they only speak up to tell me I can’t go into the giant open area. I ask an employee sitting at at a help desk for help and she simply responds «I’m not working». One guy tells me to sit down and he’ll be right with me, and another girl that wasn’t doing anything waits until I sit down before saying she can help me.
When I explain what I want another employee lounging on a ledge yells «we don’t have it» and the girl makes a cursory attempt to check with some staff in the back for it. She then tells me that I need to call customer service. I explain that I already had spoken with them and they told me to come to any Sprint store, she very rudely says «well you can go to any OTHER Sprint store but we can’t help you» The entire staff rolls their eyes as I walk out.
When I tried customer service after getting home, the first thing they try to do is send me back to that store. I’m seriously considering switching carriers over this.

This isn’t a review on the store itself, this is a review on sprint! If your thinking of coming to this company list me save you the headache. I called up customer service to upgrade my phone because the person in the store was no help. After being transferred to 4 people I ended up speaking to ‘dale’ for almost 2 hours and he was suppose to order my 6 edge and then he recommended a free tab 4 do I took that also. My tab comes in the mail but no phone. I call up customer service and they tell me there is no order for a phone. after being passed on through 10 ppl I get hung up on. I call back and tell them to review the conversation I had with ‘dale’ they said it would take 3 days, a week goes by and I have to call them! I ask to speak to a supervisor right away and she even passes me off! The 3^rd person I’m on the phone with now has me on hold for almost 15 minutes, then she hangs up on me. They send me to this store to return the tablet and get my money back and the store tells me that’s not even an option because it wasn’t bought in store. sprint has outsourced it’s customer service and they might as well call it musical chairs because your not getting any service from them. I’ve been trying to get a resolution for a month now. I will be cancelling my service and taking my money elsewhere.

If I could give this place a –1,000,000 star I would! Their lines are always long! They often don’t acknowledge you, cause they have a nonchalant attitude & don’t seem2consider your time! Take your Sprint Business elsewhere!

Went there for warranty on my phone. Got denied warranty service by manager. She said the phone had been in water. Never was and I explained it to her. She didn’t believe me, basically calling me a liar. Will switch from Sprint at next possible opportunity.
Review up date: 7÷24÷15 Ultimately complained Sprint on numerous occasions about their poor network. Phone never stayed in LTE service. Kept dropping to 3G most of the time. Finally pinned it to the poor network after a perfect LTE weekend in Los Angeles. Sprint still wouldn’t do anything and told me I had to wait for the network to be upgraded.
I complained to the FCC at which point Sprint called me and told me they would let me out of the contract and give me 2 months of free service if I wanted to.
Switched back to Verizon, perfect network LTE service.
Bottom line: DON’T DO SPRINT…

Overall unhappy. If 0 stars were an option, I would have given the flushing store such a rating. Not happy with the service, go elswhere.

I need a replacement nano sim card for my Sprint phone. Called ahead to confirm availability and was told no charge. Got there and the rep from the Service Department said since I don’t have TEP there will be $ 50 charge for a sim card. I told them I can add TEP now since it is a recent phone activation. Guess what, then they say since the sim card was lost I would have to pay anyway. I got the TEP added to my phone and went to the store next day morning, spoke to the manager in charge and he said no charge. Guess what, now the service dept said they don’t have it. That store does not know what they are doing and want to charge customer for a lousy sim card required for Sprint service. They seem to try to find every excuse not to help you.

The store is great fast and quick service the staff was very helpful and gave me a great deal I couldn’t refuse. This would be my go to store if the parking was better.

Josh is awesome, and he has an epic beard. Lol!
I came in here with my phone (HTC One) and expressed severe cosmetic issues with my phone case (it has a battery pack attached)
Josh came along and asked about my concerns while looking up my account. He left for a few seconds and came back with a brand new case –no charge to replace the old one. I then went to go pay my bill and was asked where I worked, He then told me that I can get a discount on my phone bill which would reflect the next billing cycle. That saves me $ 40.00!
The downfall? Some Asian woman who worked there interrupted my visit, asking Josh about the new iPhone. Don’t you see he is helping a customer? What is wrong with you? Open your friggin’ eyes and look around, don’t you see you are being rude? it;‘s a question which can wait. I won’t be here forever. I just want my stuff done here so I can get back to work. Ugh Jerk, learn some manners, because you seriously have NONE!
It would of been a five star review, until your stupid ass ruined it! Whoever you are with NO name tag. Figures the ones that do wrong would have no name tag on.

I’m pretty surprised that no one has review this Sprint Store. I’ve been going to this sprint store since 2005 and I must say that throughout the years I’ve been happy with the customer service. They have a friendly staff and were pretty helpful until the last year or so. Today I went in for an upgrade. I did the buyback program (where you can sell your old phone and get back money for it for your new phone). The lady that helped me seemed nice and told me that my phone was worth $ 50 buyback and that she was going to give me two freebies (a zagg screen protector and car charger). I was thinking sweet, not thinking too much into it and then later found out that my buyback price was actually $ 114 and that the screen protector and car charger was not free (came up to be $ 29.99 + tax). I felt that as a customer I was misinformed and that the screen protector that she put on was poorly put onto the phone. I will be returning the car charger and a screen protector for $ 29.99 is way overpriced! I’m giving a 3-​star because the customer service was good previously, but now if this continues, Sprint you’ll be losing your customers. I thought Sprint was about valuing the customers, but I guess not :/.