AT&T

This is the worst AT&T experience I have ever had, and I have been a customer for years. For the amount of of space and workers they have, the staff here sure are useless.
I came in looking for a simple phone upgrade and was told that I needed to come with the primary person on the plan, WITH NO OTHER OPTION, which is unheard of in all my years of being a customer. The customer service rep, Yun, was dismissive and rude, and when we asked if there were any other options, answered with «I already told you.» As soon as he was done saying that, he asked us to get off the seat we were in as they are for customers they are helping. Are you serious?
Luckily, I was able to go to an AT&T retailer just around the corner, and was able to get the upgrade I needed without the attitude and BS. There are many options to get AT&T services and products in the Flushing area, so I would avoid this place.

I pre-​ordered the iPhone 6s (3 of them) and since the account is not under my name, I asked the person to include me so I would be able to pick up the phone. And they did exactly that, and my name was printed on the receipt for each phone. So yesterday, I brought that in to pick up the phone. The lady told me I wasn’t authorized to pick up the phone because my name wasn’t on it. Well, last time, I was told otherwise. So, after waiting a good 15 min to pick up a phone (which takes like 2 min) I had to leave. This is when the account holder called 611 to place my name on the authorization. Then she went ahead to pick up the phone. She had to wait another 45 min because apparently, we have to activate the phone as well. We would take the same amount of time as everyone else, so we needed to wait. So it was finally her turn, and the person said that she couldn’t pick up the phone because I had to pick it up. Well, she IS the account holder, so I’m not seeing the issue. Plus, they’re the ones who told me to go home. So, she had to wait again for them to ask the manager or someone else to confirm. Eventually they said it’s okay and allowed her to take the phone. This is when she asked «don’t we have to activate it?» And the person replied «no.» This whole ordeal took literally two minutes yet we had to wait that long just to take a phone and leave. Just generally a very unorganized staff who should be more knowledgeable. I would avoid going in store at all costs now. Plus, I agree with most people here about time. Last time I waited 2 hours until I got help, and they still messed it up. There are so many people that seem to be just chilling around doing nothing.

I originally had the chance to get my current plan here two years ago — the service was slow, but pleasant to catch up with and they handled our request with skill.
Not sure what’s happened in the intervening two years, but stopped in here as the first people in…, signed in with the lady up front as the only person in the store… and waited for service, five employees clearly just sitting around chatting… ended up walking up to the people to ask my question just to get service after 10 minutes.
Then my friend wanted to chat with the manager, and they told him he was busy… waited again for 15 minutes, and when we checked around, he’d never talked to the manager at all who even couldn’t be located in the store.
And you wonder why you have churn, AT&T? Get some better staff training or you’re going to risk alienating all the other people who aren’t on a corporate plan.

wrost att store ever!!!
really want to quit att just because of this store! terrible experience!
they told me about 15 minutes waiting and i waited for 40 minutes when 2 – 3 representatives were just joking around!
i dont mind if it takes 40 minutes waiting to get the service i wanted done!!!
don’t go there they can never solve your problems. the staffs don’t understand anything!
i wasted 2 hours for nothing!
if i can i’ll give negative 5 stars!!!

Can I give NEGATIVE 5 stars for this store? This store and the people who work there make me hate AT&A! No more AT&T for me!!!

they never solved my problems, only created more problems. Employees there do not fully understand their disclosure. Expect at least 30 mins wait, probably end up with dissapointment.
Once i went there to return an ipad bought online, unopened. firdt waited 30 mins, the return took another 45 mins. they charged me 10% restocking fee even the box was never opened. I argued with them but still 10%, after i got home i called customer service the girl on phone told me apple products do not have restockong
long as it is unopened. So I returned to the store, waited for another 30 mins and another 30 to argue with them, still didnt get my creidt back. I even printed out the att return policy and highlight the part stating apple products no restocking fee if returned unopened. The store manager just came up with numerous excuses such as if i ship it back there will be no retocking fee but i chose to returned it in store.
I am done with this store, will file a complaint

Just like the review of JH below, expect a 30 minute wait.
For ANY service.
Even if it is something simple as picking up an online order. For the amount of workers they have just standing around, they sure make the customers wait.
Oh, by the way– I almost couldn’t get my product because apparently the manager said they don’t do online order pickups at this store. Too bad I received a text right then that my product was «picked up». Obviously the system knows for sure that store pickups are possible.
They then found my product. Total service for a pickup took 50 minutes.
I boost the review to 3 stars instead of 1 because:
— The receptionist warned me of their slow service beforehand by predicting that it will take 30 minutes.
— Although the wait was painful, the person in charge of helping me out was courteous and apologizing throughout– hard to find that in any store in nyc these days.
If I had a choice to get my store pickup at any other location, I would definitely do so, and I would advise you as well, unless you enjoy the ambiance of the store (?).

Seriously if I had a chance I quid have given negative stars! WORST company ever! No uniformity in info given by cust care, incorrect and false information, overcharging, misleading customers and duping them! one manager had the audacity of reversing a credit issued to me «just to teach me a lesson» for canceling their service within 14days!! i could hear a tone of racial discrimination!! i wish I could sue these guys and their horrible horrendous customer care !

Let’s just start off with I work with customer service in an eye doctor office so I understand some customer can get difficult and the representatives there may have it hard but after having them so called «helped me» by calling another customer service on the phone I don’t see much difference from going to the store and calling. I was very patient and polite the whole time. The representative in the store named Kuean was supposedly to «help» me, I’ve told him my problem that it was the sim card because I previous called the phone service but yet he call insisting I did not activate and in the end «He» made me talk to the customer service on the phone the whole time! The guy on the phone was much more help than him. He also have a bad attitude and in the end he got me a new sim card and I was the one talking on the customer service the whole time. When I ask that I need a phone he directed me to go to «Best Buy.» seriously?
Avoid the Kuean Customer Service Rep. I am still very upset and it was my first time switching over to At&t service! He gave a very bad image for his company service!

Large store with plenty of Mandarin Chinese and Cantonese Chinese speakers. I came in to charge my phone and noticed how promptly the staff served their customers.

The service in this store is useless. Earlier this year I came in with my girlfriend so she could renew her iPhone 4. It only cost $ 1. The sales lady pushed an insurance plan on us which cost an additional $ 100. We said «no thanks». When we got to the register to pay, we were charged over $ 100. I reminded her that my gf didn’t want the insurance plan and the sales lady rudely told me that «once it’s in the system, I can’t undue it» which was BS. We ended up paying the money. But then I emailed AT&T about this horrific experience and they immediately sent a refund check.
Another incident that just happened was, I walked in asking for a screen protector for my iPhone 4S. The man standing at the front pretending to work told me they only sell one individual for $ 25. I said, «what about the three in a pack?» He said «we don’t sell those anymore». That was bull! Then he tells me that they don’t have it for my phone because the iPhone 4S is obsolete. Ummm no it isn’t. Even the original 4 is still being sold!
In short, don’t go to this AT&T. The one in forest hills is much better!

This AT&T store is one of the worst. Long wait times, unclear sign in process, and underutilized staff (staff standing around not doing anything while people are waiting)

After switching over from T-​Mobile a little over a year ago to AT&T, I thought my service would be better. For whatever reason, a few weeks back my cell phone stop receiving service/​data at work. No service at all; I was missing calls, couldn’t even dial out (WTF?). I waited a few days, and it was still the same thing.
Anyways, after speaking with AT&T’s customer service rep over the phone, they had given me the option to have an early upgrade to try to resolve the issue I’m having at work. I was currently using an iPhone 4. The rep had told me the upgrade prices would be $ 199, $ 299, $ 399 for the iPhone 5 16G, 32G, 64G respectively.
Eagerly pursuing the upgrade to an iPhone 5, I headed to the Downtown Flushing AT&T branch. I was approached by one of the sales person. This person, who shall remain nameless had told me that I was NOT eligible for the early upgrade. I had told her that I spoke with someone over the phone, if they’d pull up my file, they would see everything. She finally finished reading my file and said that I was still NOT able to upgrade at the upgrade prices. At this point I was irritated since you would think people working under the same company would have a little consistency.
The person quotes me these ridiculous prices for the iPhone 5; in which I foolishly succumbed to trying to get the 32G iPhone 5 ($ 550), which is a price difference of $ 249 from the price quoted by the phone rep.
The salesperson probably saw that I was on the fence, so she offers this very attractive «insurance policy» for $ 10 per month, saying if I traded in my iPhone 4 for the 5, and purchase the policy, within a month I can return the 5 if I was not satisfied with it and get a phone since they could not return my original iPhone 4 (obviously since they could sell it the next day). Thinking it through, I pulled the trigger since there really wasn’t anything to lose but my $ 10, right? WRONG.
After a week and a half, I come back deciding that spending so much money was not worth it for the iPhone 5, in which the service at work was STILL down.
I approach the same sales person and she had told me that she could NOT return my iPhone 4, but could only receive cash, a measly $ 100+ bucks for a phone worth well over $ 250 (NO SCRATCHES or CRACKS at all!!). Me being the dumbass just returned the phone, disgusted and didn’t even argue with trying to get a replacement phone back. Not only that, the stupid C U Next Tuesday charged me a «restocking» fee of $ 35 since I had the phone for over 14 days; how convenient that she did not mention this to me the day I was getting the iPhone 5. I walked out of that store skinned alive, said thank you with a smile and left.
Her behavior that day was irritable and cold, as if I took money out of her fat pockets.
If I could rate her and this store zero stars, I would. I never felt so robbed and cheated in my life up until that day. I don’t know why these so called salespeople need to try to misinform their customers. I’m pretty sure she is but just one of many dirt bags that work in that store. I will never return, and I will be through with AT&T after my contract is up. Unbelievable.

I have been with AT&T for many years and this is the first time I’m actually getting my phone at AT&T store. I thought it would take a long time for me to wait, since i’m getting a new phone. However, it was quick. The customer representative that was helping me was very quick and helpful. I got my phone since June and I haven’t had any problems with it.
The store is new and big and there’s also places for you to sit if it gets busy.

I went to this AT&T store because I wanted to try and edit my account to add some extra information. I know it wasn’t exactly the simplest task because I was in fact adding a new Social Security Number (I’m from abroad and had just gotten my number). I had already confirmed with customer service on the phone that all I had to do was bring my new card to a corporate store and they would help me out.
I went to this store because I was running some errands around the area and they took me for a fool. When I explained to the reps signing me in at the door, they said all they probably had to do was to put the information in the system and call the customer service line to confirm with them. Cool, that’s what I expected.
When the representative came to help me out, I explained the situation to him again. A little confused, he said he will double check; when he came back he proceeded to tell me that what I wanted to do was impossible and the only way for me to add my SSN was to cancel my current account and open up a new account. Serious? Are you kidding me? With that response, he continued by beginning to argue with me and trying to convince me that it actually makes perfect sense. He also said that since it’s a new number and I probably won’t have much credit history, I might have to pay a deposit again.
Please, keep the bs to yourself.
Btw, I went to a store near work today (near 34^th in Manhattan) and they made the change for me in 5 minutes.

I walk straight into store NO one ask me to I need help or ask me to get a ticket # after waiting at the front counter for 15 mins. Than I got the ticket #26 and sat down for another 10 mins. I saw people with #27 ticket walk in and got the service. Minute later #28 ticket people walk in with the service advisor. I ask them why I still waiting here with #26 ticket? They seem like not knowing I was waiting there. I end up leaving the store with nothing.

I don’t know why people complain about customer service here… I’ve had such a great experience. I bought a phone here and it seems really well organized. All at&t stores seem to require you to sign in now. Service is fast here, or at least convenient.
When I bought my phone here I realized that the online price was cheaper so I asked the guy about it, and he called his manager who easily agreed to charge me for the iinternet price. The guy who was helping me said it would take 45 minutes to call in and get everything done. Instead of having me wait he told me to leave my number and to come pick up my phone. 45 minutes later, he called me and I was on my happy way. Theyre very considerate people… just be careful about the listed prices.

The AT&T store just move to a new location at the corner of Main Street & Roosevelt Ave where the old Duane Reade was. This new store is bigger, better and more phone selection.

Dear Stalkers:
CRACK
Cannot be seen
Cannot be touched
Ripples deep within my heart’s core
Plagued by too many unfathomably nasty dudes
CRACK
An open heart
Is an invitation for more crack
Created a large deep scar
The pain is excruciating
Too damaged
Yet bears no meaning to your apathetic dead soul
I erect to scour the rubble of the ruins
You want some crack?
Upon my return to the toilet from an extended long haul absence, I needed to remove selected features that are not needed which lasted a grinding eternity plagued with the added bonus of unfathomably nasty attitude. Furthermore, I enjoy fading out from the numerous ill tirade stalkers. It appears that all AT&T retail stores requires existing clients to sign-​in taking a number before being served – even for the simplest transaction (s). I’ve been a long time loyal client of AT&T who experience ugly unfathomably nasty customer service which this location is living proof to brush and snub clients. The veneer of professionalism and respect does NOT exist here as it is in the TOILET! It conveniently sits on Main Street on the 7 Train nearby three major banks (JP Morgan Chase; HSBC, and Citibank).
This particular AT&T houses sales consultants who are proficient in Chinese Mandarin to tailor the Flushing Chinese community, though sadly very few speak Cantonese.
Dear Stalkers: You want some CRACK?!

I recently purchased an iPhone 4. However, I gifted it away and needed a new sim card, as the new iPhone 4 uses a microsim that did not fit in my 3GS. My old sim had deactivated. I called customer service and they said they could either mail me one or I can go to the AT&T store and get one for free. I went to the store to waste my time. The employees told me straight up that the number was locked on the microsim for 30 days and that they would not give me a new sim. I told them I had gifted the phone and the rude manager said «ungift it, bring it back.» They really said there was no way they could give me a new sim. Really? What if I had lost my iPhone 4, what would you have done then? I finally had to go to another AT&T store and get another sim. Awful customer service.