T-Mobile

We come here often whenever we want to renew our contract. Now there is no contract.

let me start
customer service — SUCKS! came in last Fri. the manager told my mom and I we had to call customer care to switch accounts. YES, THE MANAGER. I’ve been to many tmobiles and never have they made you call they did it for you and helped with your problems.
that’s what they are there for. that’s their job.
Spending 4 hrs at that place the issue never got resolved.
the manager, and also the second manager didn’t know what they are doing .
they don’t have any customer /​interaction all they do is walk around help their own kind more (Asian) then regular customers who are not.
this is the worst store. they need to get a new manager that has knowdlege, customer interactions.

I saw all the negative reviews for this place and realized that I had either been very lucky over the last few years when using this store or those reviews were jacked. Even though this store is over an hour’s subway ride from my apartment in Uptown and further than that from my Brooklyn place by transit, I always go there to get anything complicated done. They’ve never made a mistake and always are helpful, but sometimes incredibly busy, which might be why there are so many bad reviews. This is the best TMobile location I’ve visited anywhere from New York to Washington state. Here is my latest experience, from yesterday: I originally went to a Midtown TMobile to switch from pre to post-​paid so that I could forward my phone in the office (no forwarding with prepaid). There were two customers and 4 staffers in that Midtown store (not this Flushing store). I waited and waited until a manager forced one of the staffers to find out what I wanted. That staffer angrily (what was she so mad about?) said that if I switched not only would I lose my pre-​paid balance, but she would charge me a deposit as well as add other charges as soon as she figured out what they might be. She seemed very angry and anti-​customer and, well, just nasty. So, I decided to go to the place in Flushing and almost turned away when I saw it was packed with people. There must have been 50 customers in there! One of the staffers waved me to come on in and immediately apologized that they were so busy and said he’d have someone with me in less than 5 minutes. It was maybe 2 minutes when «Steve» showed up. Steve was all smiles, knew all about the phones and technology and plans, and was incredibly helpful. Furthermore, he said it was unfortunate that I would lose my prepaid balance, that was company policy, but there were lots of things he could do to cover it since I had been a TMobile customer for many years: waive the activation fee, don’t collect a deposit, give a special deal which I won’t talk about here because they will then probably have to give it to someone else, and on and on. Wow! This was my typical experience at this location. I don’t know how they maintain such good attitudes with the amount of business they get… or, most likely, everyone knows to go there because the staff are honest, knowledgeable, and very helpful. (note: I posted this review on Google as well)

This 2 star rating is simply unacceptable. I’ve been coming to this T-​Mobile for so long– I’ve been with T-​Mobile since Voicestream. Event though I’ve held accounts with other carriers simultaneously, I always end up back with just T-​Mobile. They usually just have the best overall bang for you buck and cell reception isn’t half bad in the city. Unless you travel up to the woods often, the coverage is strong. Lately, I’ve notice that their service in remote, upstate areas have improved greatly. It is a huge bonus that they offer free international text and web– it really saved my butt when I was stranded in France. I’ve never had any problems with their corporate customer service or this store. I can’t so as much about some other stores *ahem*Steinway.
I dropped in on a random Monday evening around 6:30 and the place was packed. Fortunately there was a staff member guarding the door and greeting everyone who walked in. He suggested I put my name on the list to speak to a rep. He let me know that it might be a long with with 9 people (!?!) ahead of me, but they had 7 sales reps working at the moment.
Honestly the wait sucks– You can only look at the same devices so many times before you want to smash them. But on the bright side there was plenty of seating and it wasn’t physically packed– the store is pretty roomy and fit everyone comfortably– and there is great ventilation (something you don’t truly appreciate unless it’s missing). But really, do expect a corporate store to be less busy after work when everyone else is trying to go?
We waited about 40 minutes until someone called us and I swear, I feel like I won the lottery here. We got the sweetest, nicest, most cheerful and helpful salesperson I’ve ever had in any chain store. Ever. I was opening several new lines of service, including one for my mother who does not speak English all that well. Jing Jing H. made what could have been a disastrous, painful, and possibly scarring (my mother + technology) event for me so simple and pleasant.
I can’t really even begin to do this girl justice by writing about her– she just made everything so much nicer and easier– and she was so positive! I don’t even know where to begin– this T-​mobile angel spent the next 2 hours with us, going over all my options– including keeping on of my other lines with another provider. She made sure I was getting the best deal at the lowest price, going over everything in detail because I’m OCD. She went over everything in English, then in Chinese (the contract, the fees, the benefits, and all the promotions available). Two hours. TWO HOURS!
I ended up opening up several lines with her– and she proceeded to set up every device in Chinese for me– including downloading all of the most popular apps with her other Chinese customers. This took what felt like forever (several devices) but she was so patient the entire time, and kept reassuring me that it was no big deal.
She really made my day, and restored my faith in customer service and sales. At the end, she even told me to call her if I had any questions, and told my mother she could stop in anytime if she needed help with her phone.
I have always had good experiences at this location, but this really sealed it for me, and I am never going anywhere else again.

Save yourself the trouble and get the heck away from this place. They tried to scam my relatives into buying a phone that they did not desire or need. They also refused to help my relative with a t mobile phone that was not bought from their stores and considered charging my relatives for wanting to change the language on their phones to Chinese. Hope they sleep well at night, knowing that they tried to scam a 60 year old.

Just trying to make a payment takes atleast 20 minutes. Terrible service, place is crowded, and you see staff sitting around and talking. Not very professional.

the service here sucks! don’t go! change to
At&t soon.

When I went to get my iphone 6 customer service was great but a week later I went back because my new iphone had blue screen. When I got the iphone they said that if the phone itself has problems then I can go in a exchange for a new one, But when I went in they said that the phone has water damage and that I had to go back to the apple store to exchange it. My iphone was nowhere near water!!! And so i went to the apple store to get it checked out and they said that there was NO WATER DAMAGE they just wasted 5 hours of my time. I had to wait 2 hours in line at the apple store, but luckley i got my exchange at the Apple Store.

The first time we were there we had great customer service however, our salesman JOHNATHAN SCAMMED US. Like many other reviews say, they are so eager to get a sale and after you sign its complete bs. He sold us two Beats Studios saying they were $ 50 each when infact they were $ 300 and had a $ 50 down payment. He mentioned nothing about a payment plan or down payment. I asked him if we get the whole thing for $ 50 and he said yes. And so we signed and when we tried to make a complaint, they simply said they couldn’t help because we have signed. To add on to that, they promised unlimited data and texting. We texted on and when the bill came it was clear that this wasn’t true. After an hour wait we finally got this fixed. (We still don’t have unlimited data)

Have had nothing but pleasant experiences from the staff and Just visited yesterday. Kevin is the best… I was in a real jam and not only was he friendly and courteous but he went out of his way to assist me as much as possible. Overall I ended up spending a lot less than anticipated.

I needed a new sim card, because I bought a new phone. The new phone required that I use a micro sim card, and they were nice about it. They originally said $ 10 for the micro sim card, but I didn’t have a friend that got it for free since he has been such a long T-​Mobile customer.
I have been a T-​Mobile customer for over 10 years. After telling them the situation that my friend got the micro sim card for free and that I have been a customer for a long time, they waived the $ 10 fee for the card and gave it to me for free. They provided great service and was very happy to assist me.
Whenever you walk in, assuming the store isn’t full of people, they always make an effort to greet you and ask how they could assist you. The store is conveniently located.

Me and my mom was assisted by Max Y. and he was very patient in translating in English to me and Mandarin to my mom so we can all be on the same page. I told him that I need a better plan from what I paid for the first month. He was thee ONLY person that pointed out these $ 11.99 charges from my previous which were insurance added to my parents’ phones. He was able to remove so I won’t have to pay down the line. He carefully listened to what I want and make suggestions. I was able to turn my mom’s phone into a Wifi Hotspot and my next billing would be less. He went an extra mile by blocking if we accidentally misdial an international calls.
Thank you for performing 110 customer service and definitely an amazing T-​Mobile Representative.
This location is always crowded, busy and remember to get a number before anyone can really assist you!

It’s a shame that I have to give a star for rating. If it were up to me I wouldn’t give this place any stars. TERRIBLE customer service. Call them to ask about a product they say it’s available. Get to the store and ask the line leader giving out post it notes with numbers whether they have the product so that I wouldn’t wait on line he’ll say «yeah we have it.» Finally after waiting and having people skip your turn to reach the customer service counter for the representative to say «oh we don’t have your product.» This has happened three times already. Save yourself the trouble and don’t go to the store located in Flushing.

I recently purchased 2 Samsung S5 phones at retail price and have experienced dropped calls on one of the phones. I called customer service tech support and despite their help the dropped calls were still an issue. So I went to the store today and spoke with your sales associate about exchanging the Samsung S5 for another Samsung S5.
I explained the service issue to the customer service and below is a list of the things he said —
1) Is your phone rooted? It looks weird. What are these apps? No my phone is not rooted & has standard apps.
2) No, we can not do the exchange in store you purchased the phone on ⁹⁄₁₄. This was not accurate since the phone ending in 1218 was purchased at a later date. I explained, the date was not correct, but he was unwilling to listen and review the account carefully.
There have been issues with the account set-​up — unwanted insurance, the internet was taken off the main phone when I upgraded to the family plan. All of these issues I can chalk up to human error everyone can make mistakes, but there is no excuse for poor customer service mixed in with a rude tone.
Fixing a simple exchange should not be met with so much resistance since I was not asking for anything extraordinary.
Pricing is important, but equally as important is customer service.
A five minute solution should not drag out for almost an hour just because the sales associate does not want to do their job.
I’m beginning to question my decision to switch from Verizon to T-​Mobile.

messed up my account and told me to go into ANY tmobile store and they can fix it. They also included all the notes and promised the store has the ability to fix this. So I came to the closest store and there’s a waiting list.
Waited for 20 minutes to speak with Jeffrey and told him the whole story, then he tells me that corporate doesn’t understand but they need to fix it, not the store. I tell him again that corporate told me only the store can fix it. Then he tells me again in a LOUDER voice that corporate doesn’t get it, blah, blah. He adds he believes me but there’s nothing he can do. He also adds that he could speak to the manager and he’ll say the same.
Btw, we go thru another round of this n he says the same. Total IMBECILE!
He gets the mgr, and he starts to say the same and I told him corporate said you have the tools to fix this. He fishes around and goes to another part of the system and he found the problem. He said he could disconnect, give me a new simm for me to re-​register for a new #. I said I’m good with that. Problem solved.
Bottom line: JEFFREY IS A MORON WITH NO CUSTOMER SKILLS. Don’t waste your time with him. I noticed that most of them are like him because they’re so swamped, so they say anything to get u to call corporate. Classic merry-​go-​around. Just go straight to the mgr.
Good luck!

I’ve since been able to get into the store & have someone help me. This store is in general… busy. It is located in the heart of Flushing after all. I would suggest getting there in the morning if you would like to get out of there in a timely manner. The staff are knowledgeable. Some more so than others. The managers there are definitely the go to people if an associate is unable to help you. I’m a big proponent of treating others as you would like to be treated. This store is definitely a high stress environment due to the seemingly massive crowds that never ends. As such, sticking with the aforementioned philosophy will likely give you more positive results. Having said all that, I’ve been to other T-​Mobile factory stores with substantially less foot traffic & they just don’t seem as knowledgeable or capable. The staff here just seems to be more seasoned & worth the hassle of dealing with the crowds. That’s my two cents. Hope it helps.

I have just wasted one hour here. I even brought my mother with me. I wanted to switch lines over from my other carrier over to TMobile. I want to give them business. But this store is run by a bunch of idiots who look fresh out of high school. All of the staff yell at each other to talk about personal things. ‘HEY YOU SHOULD WATCH THAT MOVIE!!!’ They are not professional. The person who helped me is nice and polite but not so bright. I am more familiar with TMobile’s policies than she is!!! Forget that, after telling her I want to switch over to TMobile and her preparing all that paperwork, she tells me the phones that I wanted are out of stock!!! Not only that, the second phone that I picked, I told her ‘what if that one is out of stock too?’ She just brushes me off and told me not to worry. More paperwork later, she went to get the phone, guess what. THEY ARE OUT OF STOCK!!! WHAT A WASTE OF TIME. SO UNORGANIZED AND NOT QUICK ON THEIR FEET. makes me feel like the idiot that I wasted my time here. Run by a bunch of kids who think this place is their playground. i just left.

There are some things I don’t hate about T-​Mobile – like for being my first mobile carrier during my prepaid days in high school (flip phones, anyone?), and stamping those Catherine Zeta-​Jones commercials from my childhood, in my mind.
I’ve lost phones, addressed billing mistakes and phone malfunctions to their call centers; I’m probably on their blacklist for being a «snooty bitch,» but 8 out of 10 times, I get the solution I want, but this T-​Mobile store probably gives me the worst experience I’ve ever encountered with T-​Mobile. Honestly, do not go here because you will walk out with no solution and you will lose a lot of brain cells because the sales people will try to blame everything on you.
There is no customer service here at all. I think because of its location, a lot of customers probably don’t speak a lot of English and the sales associates take full advantage of the language barrier to make some BS up. These people are so eager to make a sale but once you hand over that credit card, they have no interest in serving or helping you at all. My mom bought her iPhone here and after she paid, they barely paid any attention to help her and didn’t bother to help set up her phone. They also told her she would «not be charged for data services since there was already another line on the account with services (mine).» Naturally, it’s exciting – until you see the bill. There has been so, so many unprecedented charges and mistakes since, they tried to dance around the answers with horrible excuses. They even signed us up for so many programs and plans without our consent. I’ve also had a few systematic problems with my phone, and they tried to blame it on my battery. You’d think having 2 batteries would solve the issue.
This location is convenient and it’s only good if you want to use the kiosk machines to pay your bills, but you will not receive any customer service here because most of the staff is lazy and unqualified. Hate to say it, but the call centers are more knowledgable and helpful.

the workers are pretty nice. they always help me when i have a problem with my phone. there a machine that helps you make payments in the back but this location is always crazy busy and i feel like there isnt ever enough people working there.