Einstein Bros Bagels

They wouldn’t take money off when I asked for no bacon. Also they wouldn’t sub anything instead of the bacon. Long time customer never eating there again

Often dirty and always incredibly dysfunctional. The coffee is never hot enough but the bagels are good, so we come here more than I’d like.

Usually this place is kind of averageish (kinda below) but today it’s awful. There’s never any seats and today they’re out of everything. They don’t have plain bagels or everything bagels, so they told us they would be ready in 20 minutes so we waited. They don’t mix the smoothies well. Someone I know ordered an egg and cheese on sesame and they put bacon on it and he’s a vegetarian. We sent it back and they just tried to take the bacon off. When they brought it back there was still bacon in it. We sent it back and told them to make a new one and they made it on a pumpkin bagel. Twenty minutes after we got there a guy came out to tell us that the plain and everything bagels aren’t even in the oven. There was no ice in the ice machine and we saw that they messed up someone else’s order. There was also green stuff on some of the bagels.

Haven’t had bagels for awhile and decided to get some. Weekday morning around 9:30. Went in and 3 workers working. Was not even looked at or greeted. No one in line but me. Stood there for good 6 minutes. Finally I said can someone take my order and was told they’ll be right there.
I Don’t have time for waiting so I left! Not ever again will I go there.

The worst place to order anything. They will put your order in and charge you for it, than say we r out of everything but plain. It is also «hotter than a Jamaican night club» as one person waiting said

I wanted this place to work due to being so close… But time and time again it doesn’t. Last time was the last straw and we are never going back. Usually they get our order wrong by a little bit (toasted /​not toasted or on chiabatta bread and not bagel as asked) but this time they changed the sandwich order completely and the bread they used was inedible due to being extremely stale and hard as a rock. In addition, every time (it never fails) we have to wait an extremely long time to get our food. So frustrating since the other further Einstein’s locations I have been to have been nothing like this place. I would only suggest going to this place if you want a plain bagel and cream cheese. That’s all they can handle.

I’ve liked EBB for a long time now. They’re variety of bagels was great. I’ve tried some of their other locations in NoVa and this one just doesn’t do it for us anymore. I used to come multiple times a week and had no problem with my orders. A bit long of a wait for coming in on the late-​end of the morning rush.
But the last 2 times we’ve visited were not so good. The earlier visit was on a Sunday late morning after church. Terribly long wait and an order was wrong. Learned our lesson there.
This most recent visit made my decision clear as to not come back, unless things change. This was mid-​morning, after rush hour. There was no wait to order and the young lady who took it was courteous. It took over 10 minutes for our order of 2 bagels to come out. Seeing as there was 2 workers plus the manager making food and 2 others working on delivery orders, I could estimate a slight wait, but that was just too long. They’ve usually been good on time before. And as we waited, I saw they had a good number of orders made and just not packed up to give to the customers waiting. The manager (this was the manager with glasses), who gave us our to-​go order apologized for the wait. I didn’t get to see what it looked like until I got home. The lox bagel I received had the least amount of anything (cream cheese, capers, onion, salmon too!!) on it. The sesame bagel with honey butter had some black spots inside where the butter was spread that I didn’t know what they were, burnt pieces or otherwise. This visit was just all over the place for them and hope things change soon.

Went on a Sunday morning, probably during rush, but the experience was bad enough to ensure I won’t go back.
Men’s room was out of paper towels, trash was overflowing, tables were a mess.
Four dollars for a watered down orange juice.
Took about ten minutes to get uncooked bagels (?!?) with a wait of about 10 people for food.
While waiting I observed a lot of confusion routing orders and even the food-​prep staff yelling out to customers in the dining area.
Order was found to be wrong. Ordered meal, received just sandwich. Side was specified and everything but clerk didn’t hear and didn’t care to ask apparently.

Payed for coffee, went to fill it and they were out of coffee. Waited 10 minutes, complained. Girl working there said she was too busy and couldn’t handle it. Other 4 workers ignored group waiting. Just left.

I like Eisenstein Bagels because they offer a large variety of sandwiches.
I had the lox today which was good. However the presentation of the sandwich was somewhat sloppy.
I found it interesting that the store had a sign saying hiring but the store had a ton of employees when I was there late in the afternoon. Frankly, most of the employees were just hanging around. I only bring this up because my sandwich took a little to long considering I saw 5 employees and there was no line.
Although it wasn’t a 4 star experience, I wouldn’t hesitate to go back. Eisenstein Bagels suits my basic needs for a quality lunch at a reasonable cost.

This is a great place when it’s not busy and it’s usually busy because it’s such a great place.
The bagels are outstanding except for the rye one which they don’t have. Somehow they can roast them so they’re crispy in the outside and soft and delicious on the inside. That might have something to do with their being freshly baked.
I’m grew up in Skokie, a small Midwestern town that is known for great bagels and foolish reasons for rejecting parade permits. It’s nice to find a place in Arlington that brings me a taste of home.

Ever really want a place to work and it just doesn’t? Well, that is true for this place. I was really excited about getting EBB in City of Falls Church and wanted to make this place my «Go To» place for bagels and quick coffee, but wow is the service horrible. After two bad incidents I will go ahead and share my 3^rd and final visit (but all were more or less the same).
1. order bagels at the first counter (no big issues… had the bagels I wanted)
2. Asked for bagel bites (no longer have them)
3. They asked for my coffee order at first counter, but coffee menu is near the 2^nd counter and I seem to remember other EBB taking coffee order when you pay. No big, remembered what my wife wanted.
4. They asked for my name (I hate when they do that).
5. I picked up cream cheese and waited to pay
6. While waiting to pay my coffee order is ready (they shout the wrong name, but I figure they are talking about my coffee order).
7. I am in line to pay and have to shout that it is for me but have to wait until I pay (I guess this is why they normally take the coffee order when you pay).
8. I go to pay and present my 20% off coupon. The girl runs the order and comes back with .44 off for $ 24 order. So I say, oh is it just for one item or the whole order. The girl says it is for the whole order. I say «well, 20% off of $ 24 is not .44)». She says hold on and asks someone else. The next person hits a few keys and the girl says, yes this is right. I say «uh, do the math, still not right». Slightly irritated the other girl comes back and fixes the order to right discount.
9. She closes my order and I ask for my bagels. She points me back to the front of the line to pick my bagels and I tell them I already picked my bagels. Then they ask me where are my bagels. I tell them they were never handed to me, they seem annoyed and ask who took my order. After about another minute of confusion and a few shouts at each other my bagels appear.
10. I got to the coffee area to pickup my coffee and only one coffee (I ordered two). The girl gives me the cup for my coffee.
11. I go to pour my coffee and only get about ¹⁄₈ of cup full and they coffee is out. I have to top the rest with another type of coffee.
Overheard another guy in line say, it looks like they should be organized with all this process in place, but it is a complete mess.
ok, I am done with you guys at EBB in Falls Church (or try again in six months to see if you have your act together).

This is one of the most amazing places in the area! I love the food and people are amazing and super nice! Super clean and organize! :) Thank you so much! :)

What a disaster. Every visit. Completely disorganized, rude, and today when I asked if they had cranberry juice I was told «I don’t know.»

Don’t waste your time. I was excited when they opened in Falls Church. The bagels and coffee are actually good, but customer service is a joke. On multiple occasions they have incorrectly filled my order. One of the managers is abrupt and rude with customers and staff alike. I thought it might have been a one-​time thing, but every time I go in, he’s just a jerk. It’s like one of those theme restaurants in Panama City or Myrtle Beach where you pay for the staff to treat you rudely.
As other reviewers put it, the line is long, it’s hard to know exactly what food they have in stock, and the staff are all over the place. It also takes a long time to get your order, if they even do it correctly.
One of the managers named Tony is extremely courteous and professional. I feel bad for him because he has to work in such an environment. Hopefully they can resolve their operational issues, because the food and coffee is actually pretty good.

Ugh.
1. The line is always long.
2. The baskets of bagels by the register are usually empty, but they have more in back, so you never know which kinds of bagels are actually available.
3. I ordered a bagel and cream cheese, not toasted — and it took them THIRTY MINUTES to complete the order.
4. There are 6 – 7 staff behind the counter, but they have absolutely no competent system in place to fill orders. Each person just randomly does things, and makes trips from end to end, so there’s always a long line and a huge group of people waiting for their orders.
5. Somehow, 3 people behind me in line, with bigger orders, each had their order filled before mine.
6. I was never asked if I wanted my order for in-​restaurant or to go — so they put my bagel in a tiny little bag that’s not really convenient for take-​home, and would suck to eat in-​house.
7. God help you if you want to leave, and the car in front of you is trying to take a left.
Avoid this goddamn place.

The 2 stars is only for the divine coffee… everything else falls apart at this falls church location. The staff is incompetent to say the least. They just want to get the orders done. Who cares if it is the right order or even edible for that matter. To them it’s just a job.
Not only did they start of with messing my order. A minute later when I requested them to fix it I was asked to produce my receipt even though I had just ordered & it wasn’t as if they were swamped… nobody had ordered after me!
What made it worse… the correct order which was served barely a minute later, was not even thawed. The sausage, the egg& the cheese were frozen! I mean cummon… even a chain fast food restaurant which sees a much larger crowd flow doesn’t make such a rookie mistake! To add salt to the wound there wasn’t a peep of sound in way of an apology.
What a letdown… coz the turkey sausage & cheddar on a chile bagel was not bad but with staff like that, customers will definitely take their business to a different franchise location!

UPDATE JULY 2015: AVOID AVOID AVOID
The service here is ABYSMAL. I walked in at 12:25, stood at the Order Here counter for 3 minutes while being ignored. Finally, a manager tells a line worker to turn around and acknowledge my existence. She proceeds to tell me to go to another counter, the Pay Here, to order. There is one person at the register who is just learning and someone is looking over his shoulder. Meanwhile the line is getting longer and longer, while one customer being attended to with 8 employees bunched up next to each other milling around.
Finally, I place an order that doesn’t involve heating anything up. While standing waiting, another customer notes the poor service, attempts to get SOMEBODY to take her money for her order. Is told there are 2 decaf coffee urns, when in fact there is only one. She has her 80-​year-​old father waiting for his food which has is nowhere to be seen. She tells me this is her first and last time at this store.
Ten minutes pass, other people are getting their food before me even when they ordered after me. I go to the register and ask where my order is. Hand them the receipt; well evidently their special computer system has lost the order, probably because it was entered from the Pay register, not the Order register. Another of the 6 employees gets me my order. All told, 20 minutes to get 2 bagels and a smoothie to go. Meanwhile, Mr Big Shot Manager is milling around behind the counter ignoring the customer service issues.
My previous visit in June resulted in my leaving without buying anything because I stood there for so long with all employees in the back room that I gave up.
THIS STORE AND ITS MANAGER IS A JOKE. UNLESS YOU LOVE WASTING TIME AND BEING IGNORED, DO NOT GO HERE.
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I drove over the this EBB this morning (weekday morning, around 9am) for a bagel and cream cheese. I bought a container of cream cheese. When I got home, opened it and it was frozen solid. So, got back in car, drove back, and I hand the cream cheese to the manager and tell him it’s frozen.
No apology, says «I’ll be right back», goes in the back and comes out with a non-​frozen cream cheese. Then, he says, so what do you want me to do with a frozen cream cheese? Then lifts the cover and says, oh it really IS frozen.
What, was I making it up for the joy of driving there twice?
The manager offered no apology, didn’t offer me a free coffee or bagel to make up for my inconvenience and apparently thinks customer inconvenience is a source of amusement. What I should have told him is: My advice is to stick it someplace out of the sun where it can get warm. Ha ha, doubt he would’ve picked up on what I was implying.
As others have noted, the service logistics are a hot mess. Order one place, pay another. Too many staff crammed into a small galley space, working at cross purposes. Some employees seem to not read English so that they have to be shown how to make an order, further slowing down service.
I do like the bagels, esp. the Cinnamon Sugar and the Green Chili, but the weird service and surly attitude of the manager turn me off. And I have never been offered a loyalty card in the at least 8 times I have gone there.

Clean restaurant, speedy service, and friendly service. Tony and Gabo helped me today, as well as the gentleman who brought us our food – I didn’t catch his name, he was working hard!
It became more crowded once we were served, around 12:15, and they had 7 tables served in under 10 minutes. Kudos to the staff!

This is the second time for me here since they opened. Both times everyone that sees you says, «welcome to Einstein’s!» Considering it’s a chain in Falls Church City where there really are no chains, all of the employees are very good at explaining how the ordering, paying, rewards/​punch cards systems work.
As for the food, the bagels are good, as you’d expect, the cream cheese schmears are light and whipped (great consistency and flavor), and I’m in the middle of the fluffiest breakfast panini with just the right flavorings. Someone also just walked around with amazingly tasty frozen latte samples for everyone to try.
Finally, I bought a travel mug because I happen to be in need of one, and they informed me that if I come back with it, it’s considered a refill for only $ 0.53. Can’t beat that!
On a random note, a little old couple sitting one table over finished their breakfast and as they’re cleaning the table, the husband says to the wife, «look at all these crumbs, someone sitting here before us made a huge mess!» … How cute :)