Escondido Cycle Center

I bought my first bike from ECC and I love it but I kept dropping it. I took it in to see what they can do for me and they hooked me up. Lowered my Honda to a more comfortable height and are doing some other repairs for a discount. They make it right when its wrong.
Thanks AJ, Jim and Michael!

I guess I’m writing Cycle Shop reviews today. I’ve purchased two different bikes here for my kids. One in 2011 and another in 2013. But times I recall getting great pricing and fast, easy service. I can’t really speak to the parts or service counters as I never use those, but I’d buy another bike here in a heartbeat.

Incredibly helpful salesmen made searching for my next motorcycle a joy. You helped me refine my motorcycle choice and changed my view of buying a used motorcycle, no bull honest answers. You can’t go wrong talking with these guys.

Great Customer service! Today I went in because I had a small issue with my last transaction. I walked in and i got the usual warm welcome from the salesmen. I went up to the cashier, Margi who immediately greeted me with smile and asked how she could help. She then listen to me and then said I cant authorize this but let me get the right person. She then went and got Jen the parts manager. Jen came out and was very friendly and professional. I explained the situation and she said, let me look into it and I will be right back. She went and did her research came out and apologized, gave me a full refund and an even a little gift for having to come back. This is why I will continue to be a customer! They go above and beyond to make sure the customer is completely satisfied and were happy to go out of there way to make things right and they did it with a smile. The best customer service comes out when problems arise but they stepped right up to the plate and handled the situation better then I expected!

I’ve been an Escondido Cycle Center customer for around five years now, and bought two new bikes from them. They are thoroughly professional, give me more than a fair price for my trade ins, and give me good deals on my new bikes. Their sales and parts departments are top notch, but what I love the most at this dealership is their service department. The mechanics are excellent and know their work well. The turnover of mechanics is low, they remember my name and the nuances of my bike each visit, and they get me in and out quickly with the job done right. They even let me know when something doesn’t need to be done, to save me money. What other dealership can you say does that? There is a family like feel at ECC that I don’t see at other dealerships. They have happy long-​term employees and they enjoy keeping long-​term customers happy. Glad to be one of the latter and needless to say I recommend them highly.

These guys are Great !! My first contact with this business was in January. I was looking for a hard to find new Honda motorcycle. After speaking many times with Jim the manager, I knew this was the best place to buy my new bike. Jim spent hours trying to find the correct bike, but he couldn’t get it. So guess what, he helped me find it elsewhere anyway, beyond my expectations. Two months ago my best friend was looking for a new bike so I called Jim again. He remembered me, and began the same hard quest to find my friend the perfect bike. This time he was able to get one just the way he wanted it !! Jim went over the pricing, and other important info over the phone. The next day I went with my friend to pick it up wondering if anything would change. Jim wasn’t in so Mike helped us and No Changes !! Mike was just as nice and helpful as Jim was !!! Believe me this is not the norm with motorcycle dealers, they can be a pain to deal with. So Monday I needed some hard to find parts for my Jet Ski, a Honda Aquatrax. I called parts and spoke with Buzz, here we go again !!! This guy was super nice, fast looking up the parts and knowledgeable. I could go on and on but I think I’ve made my point.
Thanks Guys

Service was promptly rendered once my tire arrived. The exceptional customer service outweighed my previous experience and I will be returning for my regular maintenance.

I stopped in here right before close on my way home from work about a week ago.
The selection is a little thinner than some of their competition, but despite my inconvenient timing, the salesman was happy to discuss what I was looking for and show me what they had. He introduced me to the Kawasaki Vulcan S, which I didn’t know I wanted, but now I am very interested.
I’ll definitely give them a chance when I’m ready to purchase.

Got my Suzuki GS500 °F last week from here and Michael and AJ were extremely helpful. It was late by the time we finished the paperwork and we were coming from Coachella which was a far drive. They helped out by setting up a drop off midway the next day so we wouldn’t have to make the long drive again. Very nice and made it so much easier on us. Thanks again!

Well… Escondido Cycle Center just went back to a 5 star with me… As Soon as they saw my 1 start posting, they called me same day and were very professional and apologetic and that works for me. Thanks Matt and RJ!
Everyone can make a mistake… Admitting it and fixing the problem makes Escondido Cycle Center a 5 Star business!
==============================================
Something happened recently to take Escondido Cycle Center service from 5 star down to 1 star. I have been taking my Goldwings to them for a while and they have a great mechanic named Herm that knows Goldwings well.
But this time I took my bike in for new tires and a seal replacement on the gear shifter pedal and I ended up picking my bike up after 5 days of sitting there after not being able to get an answer on when it would be done.
I called 3 times and talked to RJ who was very friendly in person and on the phone…
Each time I said «No hurry», but can you tell me when it would be done and how much would it cost to get the front fork seals replaced?“
Each time RJ said he would call me back within 1 hour with cost and answer on when it would be done. Each time he never called me back.
The 3^rd time on the 5^th day I told him if he couldn’t tell me when my bike would be done (forget about the front fork seal…) that I would have to come pick up my bike and take it somewhere else. He never called back like he said he would and, unlike him… I did what I said I would do.
The complaint here isn’t that it would take 5 or 6 or even 10 days to change a tire… I have another Goldwing so this was not the issue. The issue is that when someone tells you 3 times (Tuesday, Wednesday and Friday)… that they will call you back and then they don’t… Well that is just bad service and it tells the customer that we don’t matter. I am really sorry and I hope Escondido Cycle Center fixes this. If they do, then I will go back to them.

I just wanted to say I had a great experience at Escondido Cycle Center. I am an older guy returning to motorcycle riding after a long layoff. In my past experience motorcycle dealers are generally pretty sleazy and incompetent. I stopped in to a dealer closer to my house and after five minutes had to walk out before all the salesman’s BS exploded my head.
What a difference coming to ECC. I was able to walk around browsing the new bikes (which I always like to do) unharrassed for a few minutes. They have a pretty good selection. Since no one was on the floor, a person behind the counter asked if I needed help. I said I was fine and continued to look around. Then «Hoodie» came out and answered a bunch of my questions. He then showed me some bikes that I might be interested in. I was impressed by his knowledge and helpful manner. Plus he is an all around cool guy. I took a long time (weeks) to make my decision, but when I was ready, Hoodie got the bike I was looking for and at the right price. He followed through on everything he promised — No BS, no hassle, no pressure. I was surprised on how smoothly everything went. Everyone from finance, sales, parts to delivery were absolutely terrific.
I give a solid five stars for Hoodie and the gang at ECC.

I don’t usually take the time to do this, but I want to say that the service department here is awesome. I had a major service down on my 2014 Ninja 650.
I had an earlier service experience with them, that brought me back.
My first 2 experiences with FBC were awful by comparison. It’s where I bought my bike, and I figured they would extend me a little more courtesy, but I was wrong.
The guys at Escondido are pleasant, no BS guys. They kept me up to date on the progress that was being made, and apologized that because they only had 2 techs on Sat., It was taking longer than usual.
Only thing that could use big improvement is the waiting area. At least a couch, or 2 where guys like me can hang for the day…

This is just a quick review for one of the sales team.
I had a great experience thanks to Manor at the shop. He was the most informative /​helpful sales person I have found, actually selling motorcycles.
I really valued his great information about my motorcycle needs. He gave me several new things to think about and even showed me a trick to mounting motorcycles for shorter people.
Best part was his low key no stress attitude. I didn’t feel pressured at all, he really wanted to help me find the right bike for my needs.
If you want someone to look after your best interests, find the right motorcycle for YOUR needs, in your price range, then go see Manor.

I brought my my CBR to ECC for chain issues. Whoever the technician was did an excellent job on my bike… man she rides soooo smooth. It felt like new again. Thanks ECC!

This place has the best customer service! I highly recommend going here.
I recently purchased a sea doo and not only did I get a fair price, AJ even went the extra mile and made sure I got the best insurance for my money. Michael was an awesome sales rep too, answered all my questions, wasn’t pushy, super kind, which led me to make my purchase. Matt at the service center was very knowledgeable and helpful with training me on my new watercraft, gave me some great pointers.
They definitely have me as a customer for life.

ECC is pretty awesome. I agree with other posts they are on the high end when it comes to service. They were a bit sloppy with my recent service.
I had a recall on a gasket and I also needed a baseline on the condition of my used Kawasaki. They assured me that I would get my bike back within a few days (definitely before the weekend) and that I would receive a call when it was done. The few days came and went and I decided to give them a quick call late Friday afternoon to check in. My bike was ready and I was so glad to have it back.
Unfortunately I had to bring it back a few days later because it appeared that the work they had completed for the recall was done rather haphazardly. They replaced the gasket for the recall and left the caked on leaked oil. Too bad that the caked on oil reached it’s melting point and appeared to look like the defect was never corrected.
Nothing is more upsetting than the appearance of a continued oil leak from a replaced gasket, having oil droplets all over clean fairings and onto brand new slacks…

Been a customer of ECC for over 14 years now. Ever since I got my first bike in 98′ I have received nothing but top notch customer service, and service itself. From the Cashier to the owner Ecc has been incredible and «they don’t rip people off like Other shops do». Thanks Ecc!!!

I’ve bought plenty of toys over the years, and always look for the best customer service. Found it yesterday and again today — Sabrina & AJ were more than helpful, absolutely great service.
And I bought the cruiser that fit me perfectly today — and no pressure, just being there to assist.
They have my business.
michaelg

The best dealership in the county. I’ve been here a few times, stalking the honda dirt bikes. Every time I’ve been in, Brian has been so helpful. Today I finally decided to go for it and trade in my 2006 TRX450r for a 2014 Crf230. It was evident Brian was not your typical sales guy, he was personable and not pushy. He provided my husband and I excellent service and the transaction was painless. We felt comfortable during the whole transaction and i felt the deal was fair enough that I didn’t have to put on my negotiating hat on. The finance lady Dolly was an absolute Doll (no pun intended). So easy going, sweet and funny. Though financing is the most unpleasant part of buying things, it was wasn’t with her. We chatted during the whole process. Will definitely be recommending them to everyone ! Thank you! !!!

Every time I’ve ordered something here it ends up being the wrong part or not even close to what I ordered. The service center has no clue how to work on SEA DOOS they clam to be certified by Bombardier. When I checked Bombardier said they had no certifications.
All stick with ordering on line and getting what I want at a much better price.