Citibank

Another year went by and I needed to get my bank accounts organized. I have accounts at three different banks and ended up choosing Citibank for my newest account.
A security guard is always on alert and opens the door with a big smile. I have not noticed other banks that employ a full time guard, I wonder if they have excess cash here? The Trader Joe’s next door is mobbed at all times so parking is tough.
As an artist, checkbooks are foreign objects to me. Apparently I should be doing a lot of things that I dislike like recording the checks that I write. Pass.
Citibank came in and helped me get things set up. Who am I kidding? They did everything for me to start off with a fresh new account. It was painless, and for that they receive 4 stars. If they loaded my account up with funds they would definitely get 5 stars!

This is where my husband banks, so I have only had to visit it on a few rare occasions. However, every single time, I was greeted courteously by their security guard (who opens the door for you — there are 2 different guys I’ve seen and both were just super nice), then by a guy working off at a desk near the door. Then the tellers who handled my transactions were perfect: swift, efficient and also friendly and kind. The sweet lady with the British accent has been especially nice to me on both visits when I dealt with her (apologies for not remembering her name).
I don’t think I’m alone in feeling that because banking can be stressful in and of itself, it’s especially appreciated when tellers make an effort to be both professional and courteous.
Citibank also has a cute little area for kids to play in while parents are in line. (I’ve never had to wait in line there for more than about 4 minutes).
I will probably switch to this bank for the above reasons.

I have banked here for five years. The manager (Debbie) is great, as is the banking rep (Vicky). The wait time is always less than a minute and the staff attitude is invariably positive. It has been a pleasure to bank at this branch.

Needed two documents notarized; we are long-​time customers. Was greeted as soon as I entered the bank; ushered to the person behind the counter and introduced by name. Entire process took only minutes and was professional in every aspect. The staff is customer-​friendly and needs to be recognized. Thanks, Citibank!

Wow… what a great service without even stepping into the bank ! I had to close my account and open a new one but was out of town. So they did it for me over the phone. It can’t get any easier than that. Lisa was very helpful — Thank you!

Stepped in here one time to deposit a paycheck. Good service. Low roof adds to claustrophobia. Service was prompt and no-​bullshit. Would come back here, but I do mostly online banking, and as of next paycheck I will be on direct deposit.