Bank of America

I went into this branch to simply change my name on an account after I got married. The woman that helped me was rude, actually tried to tell me that she couldn’t change my name even though I had my marriage certificate with me. A month later I got my statement and my name still want changed. I will never come back here.

Never fails the wait is always long they only have 2 tellers it seems. As a business account the advantages was supposly a merchant line. Good luck with that been in during different times and seems they always have a reason to not have it open. Came in at 11:15am and left after waiting. I think more tellers or better efficiency is needed at this branch.

Did not have rolled coins I needed & were (boss too) unconcerned that they could not meet my needs. My business account is with another branch. In the past, I was extremely please to meet with Karen here to go over my account features. Her help and service commitment were outstanding! Her example is lost unfortunately on the others. They get a 2 because they have Karen although she was not in today.

The first time I went into Bank of America it was busy at about 6 and there was no one working the lobby so I waiting in line for the teller only to find out when I got up there that he can’t help me. I spoke to a banker who could not resolve the problem I went in with and was told that her manager would call me back later that night or the next day. Here I am 4 days later still waiting for that call and had to deposit money to not receive more overdraft fees. I went in mid day on a Saturday, busy day but still no one working the lobby. Very disappointed. I had this same thing happen at Wells Fargo and it took 5 mins to fix the problem. I think I know who I am banking with from now on

The more I come here the more I love Bank Of America! The staff is always quick to help and they all go out of their way to provide excellent customer service!!!

Fees are way to high

WORSTE BANK EVER! I am switching banks after today because I got my 5^th dosage of rude untimely horrible customer service. They are never staffed with personal bankers to speak with, and when they are it is only a matter of time before the personal banker leaves. I have been a member at this banking branch since 2004. The woman with the crazy eyes is useless and f’d everything up when she took the initiative to help me with my saving account. After waiting 45 min today to speak with someone, i left and called the 800 # in which i got «helped» by some rude girl with an attitude towards me and my situation. (i was being cool too) but she decided to be a smart ass. My accounts are now closed. Thanks BofA… I hate you! p. s. ur parking lot sucks and ur new drive through atm is impossible to maneuver your car through… You owe my rims an apology with that 90 degree turn of yours.

I usually avoid going in to a bank like the plague. I did my whole mortgage over the phone, I’ve got online banking, etc, etc. But this BofA is remarkably … nice. I’ve dealt with the people at the desks (no idea what the technical term for them is) a few times and they’ve been very helpful. If I walk in and don’t get in the teller line, someone pretty quickly asks what I need. I was on a waiting list for a safe deposit box and they actually called me, set me up, etc. And there’s a bowl of lollipops on the coffee table for the kids.

If you need to go into the bank, then this lobby is usually busy. Most of the time, they open up windows when the line gets long. But it’s best to avoid Fridays and the end of the month.
Most always they have friendly, competent staff.
There’s usually a wait if you need to talk to someone other than a teller, but at least they have a little couch.