MAC Cosmetics

My appointment was at 1:30 i got there 15 minutes early & I wish I knew her name but the girl started my make-​up right away. She asked me if I wanted something natural or dramatic… I told her natural. She did my make up beautiful! I loved it! I ended up buying like 3 of the products she used on me and now i regret not asking her what else she used so i can buy the rest of them haha. They’re very sanitary as well, I was happy I didn’t have to wait. Despite everyone complaining about the people that work here, they were actually really nice to me. I have nothing bad to say about this mac store. I will def go back to get my make-​up done in the future.

I came here to return something I bought. When I walked in I went to straight to the register. I was standing at the register and asking the workers at the register for help for in returning my item for a good 15 minutes. After every single one of them ignoring me, I got tired of waiting and went up to a worker and said, «Hi, can you please help me. I need to return something.» She says, «Oh they can help you at the register.» I said,” Well I’ve been standing there for awhile and everyone has ignored me.” She responded,” Well instead of just standing there you should actually do something.” To avoid talking to her any longer and stooping to her level by snapping back at her, I simply put my palm up to her and walked away going back to register. I finally returned my item after being in the store for over 45 minutes. I used to love this MAC because everyone was so friendly. I got my prom makeup done here and the worker Sarah was absolutely amazing and so, so nice. But lately the last couple times that I have been in there and mind you there weren’t many customers in the store the times that I have gone in, they have ignored me and not even acknowledge my presence when I tried to ask the workers questions. I’m probably not returning to this MAC unless I absolutely cannot go to another one. The workers on 23^rd street in the flatiron building are so much nicer than the workers at this one.

I was just now in this Mac store for at least 20min and not one person spoke to me. I have been shopping at Mac stores for years and at the very least they speak and say hi. It is a Friday afternoon, however, the store is not packed at all. I have looked at almost every product in here getting my questions ready and waiting to be helped. Every time I attempt to ask a salesperson they are all of a sudden busy helping others. One girl even walked right passed me to greet a new customer. There are a few things I needed to do here, one of them buying more makeup, but I will take my business elsewhere, or maybe start shopping for a new makeup provider period. Disappointed today. Hopefully you won’t have the same experience

I have been shopping at this location for about two years. I have also gotten my make up done here about 20 times here as well. I’ve got in my makeup done by a bunch of different people there but my favorite two are a shorter girl with tattoos that I have just now noticed as well as an Indian girl with a head wrap. They are both wonderful make up artists but if I had to choose one of them to do my make up it would be the girl that wears the head wrap because she is much faster. The Indian girl also always makes me laugh during the entire makeover. She also always somehow persuades me to buy items that I know I don’t need but end up loving. She really knows how to get a girl excited about make up.
I have also gotten my make up done by several other people and I can tell you that a girl with purple hair who is on the taller side and she was pretty good as well. But the above two girls are just really really good.
I’ve noticed that at this location, employees are not to service only one person at a time. with that being said, if you are trying to just get in and go out, this is not the location for you. But regardless, the two associates mentioned above always make me feel like a priority, especially the one with the head drop because she always profusely apologizes to me when leaving me for another customer.
The only reason why I rated this place with three stars instead of five is because for two out of my last five visits (which were within the last two months), I was serviced by a girl by the name of Danielle. You can spot this empolyee because she is a petite, light skinned hirl eith light eyes as well. You can tell that I really did not like this girl because I even asked her for her name and I don’t even know The names of the girls who perfectly did my make up. This girl, who looks like she has been picked out of high school, was extremely rude to me on both times that she serviced me. The only reason I allowed her to service me is because everybody else was busy. I bought $ 200 worth of stuff both times Danielle worked with me but those are all items that I had already preselected to purchase (some of them were your revise of products that the girl with the head wrap showed me). This employee kept blowing me off and when I asked her about the new collection (which was the holiday collection when I first dealt with her) that had just came out she told me that it’s nothing special. I usually love honesty from employees in retail but she just really turned me off to the collection.
I went back a few days later and saw the employee with the head wrap, and even though i didnt want her to help me because I always tend to overbuy with her and had just spent $ 200 at that location a few days before with Danielle on items that the girl with the head wrap recomended to me, the girl with the wrap came up to me and she asked me how my last makeover with her went and how did it last and if i had any issues. It’s safe to say that my make up lasted me about 50 hours and the only thing that budged were the false eyelashes which lifted off after 24 hours. I ended up buying about six items from the holiday collection because she showed me everything and told me that they were all limited and that I should get them now.
The second time that I had to deal with Danielle I told her that my foundation was looking too dark on my face because I had lightened up and she told me that I looked like and Oompa Loompa. Can you say RUDE?! I decided to look past that and asked her to match me with a new foundation as the store started becoming empty. She simply gave me her brush and a foundation that was one shade lighter than the one I told her that I wore and told me to apply at myself. Usually I would not have a problem with this but I was annoyed at the moment because the store was becoming empty and she only left me to talk to people at the cash register. I ended up skipping out on the foundation because of her attitude and once again only bought things that I knew I needed before even coming to the store.
I hope that Mac managers start screening employees and only hire nice ones from now on because this Danielle girl is in the employee from hell. Also, I asked one of the associates about the girl with the head wrap because I haven’t seen her and they told me that she doesn’t work there anymore and that her position is called a freelance and that she may work in that location again. So from now on I will definitely not go shop there when Danielle is there. The rest of the emoloyees seem to be fine though.

If I can give this review zero stars I would. This Mac department that’s located in Macy’s in queens center mall, their associates are really nasty and rude. They look down at their costumers and underestimate you whether you are going to spend some money or not. You cant judge a book by its covers right? Well this is what they do. If you are lucky enough you do get a simple greeting but other than that, they could care less about what you are interested in buying. My experience was terrible. I simply came in looking for lipsticks, lip liners, lip glosses and skin care products. I asked one associate to look for the lip sticks for me if they had any in stock and she said she will be right with me she knew I was waiting for her to let me know if she had any of them in stock she knew I was right there because I could see her looking back to check if I’m still there next thing you know after I ask her once again if it’s a yes or a no she said she’s busy. What type of assistance is that?! I immediately left and decided to go to the Mac in Macy’s that is located in flushing and let me tell you my experience there was wonderful, I was assisted with Lola she was amazing. She helped me with everything that I needed and made my purchases way easier and faster! They need more people like her who are willing to help their costumers out instead of these snotty associates that work in the Mac department in queens center.

Why is the environment in high end cosmetic stores always so hostile, particularly this one? This is not a location that is constantly packed, its a small location in Queens, yet every time I go in I am not offered any assistance, even if there are only two other people in the store. Honestly the lack of customer service here makes me never want to shop at Mac at all ever again. If I need a new lipstick, I’ll just go to the Mac counter at Macy’s. The last time I went in, I asked for one tube of Media. The guy said he would get it for me and went to the back. I never saw him again, I asked another lady and she said he would be right out. I waited about FIFTEEN MINUTES. I mean it’s just unacceptable. I stormed out. I still love Mac though, but I’m going to have to find a new location to buy the Ariana Grande Viva Glam lipstick when it comes out.

Well, this is a long overdue review! Nov. 7 2015
So as a bride the day of your wedding you would expect everything to go super smooth but never seems to happen. Well I thought my day would be stress free which ended up to be the biggest nightmare of my life. I had planned on getting my make up done by a co worker who had previously done my make up and I fell in love… So that turned out to be an epic fail because long story short didn’t make it to me ! Now I’m in panic mode !! I called this MAC store praying they had availability because I had no where else to turn to.
I walked in there and saw a lot of people I thought great I will never make it to my wedding on time (i had 2 hrs & my hair wasn’t done yet) Thankfully I was greeted by the receptionist I didn’t catch her name but very nice lady I told her my situation and of course cried like a baby. She told me not to worry and that’s when the MAGNIFICENT Sahar assured me that I will be in good hands. I had no idea how I wanted my makeup done so I told her work your magic and she definitely did ! I can not express how happy I was with the results ! I felt stunningly beautiful! The whole time she kept the conversation going and kept me calm. I received nothing but compliments by the staff and even random shoppers !

I’m annoyed with this place but at the same time I have to give credit where credit is due.
Pros: Hygienic — they sanitize the lipsticks before giving you to try on
Stocked with everything — they ran out of a lip liner shade I wanted to try on but opened a new one as a sample
Provides extra service — I came in here wanting to just buy a lipstick and the SA asked me if I wanted to try it on first as the shade suits every skin tone differently then used a lip primer on me which I never thought MAC carried. I’ve been just using a rose lip balm but stopped because I just read petroleum is bad for you. So the SA introduced me to a new product I didn’t think I needed but now I can’t live without! (The lip primer leaves my lips really soft and makes the lipstick glide on so much smoother)
Cons: handles 5 different customers besides you
Makes other customers hate you because a sales associate spoke to me about brush sets while I was looking at the brushes in one corner but told me I should look into buying a brush set in another corner — told me she would be back she just needed to «clock in» Literally waited 10 minutes and I walk over to the register just to see she’s talking to other people. So customers think I’m being pushy when I’m like «wtf you were servicing me first & said you would be right back.» Like hello you literally made a commitment to me first. What’s up with trying to jog four balls with only two hands? Previous SA did the same to me! Told me I had to sit down to try something on. I don’t need to sit down to apply lipstick this isn’t my first rodeo. I can apply lipstick evenly in five seconds. But she just wanted me there to keep an eye on me I’m certain because she also wouldn’t give me the products. She told me I had to walk up the register. I was empty handed and the customers thought I wasn’t in line so they tried to CUT ME!!! Wow I’m fuming now.
Doesn’t come back with what you need until 15 minutes later. I needed 4 things so you do the math. I was hoping to come in and out cause I had to get my nails done. So I was pressed for time. But given it was Friday and at night it was just madness in there. I took way longer than I would’ve liked. I just wanted one thing and get out. Didn’t expect to spend my entire night there.
Really crowded — Some SA will just say «excuse me» but won’t help you with shit or ask if you need help when you are looking at something. They just keep their head down, unlock the drawers to get whatever they need for other customers then proceed to fuck off.
Really obnoxious — yells, screams and play some kettle bells whenever a customer purchases a viva la glam lipstick. Literally they holler like they’re at a sporting event except it’s a small store not a goddamn stadium.
Some of these SA will just look at you but won’t help. Don’t know what the fuck they’re doing but some of them literally have their cleavage hanging out which I find incredibly unprofessional.
Some are sweet. Others are sweet only if you buy something. Some just could literally care less. But my biggest turn off was the time it took to get a lipstick. I mean I understand it’s Friday and it’s Mac and people are shopping. It’s New York City. But idk why this particular SA was talking to me about eyeshadows when I wanted LIPSTICK. First sentence I said was «you have the shade brave» when she asked me if I needed help! I was just looking at eyeshadows to pass the time I wasn’t really interested in buying any. The only one I wanted wasn’t even sold separately and I had to buy a pack whichever refuse to buy. Mainly because I spent $ 80 on 7 eyeshadows and $ 15 on the little eyeshadow box. But I lost it while moving. I obviously didn’t care for it as the shadows weren’t even that pigmented and it fell out a lot. I use colourpop eyeshadow and Bobbi brown long wear cream because they are more pigmented and stay on my lids! Anyway the service here is really slow on a Friday night and it’s super crowded and these SA don’t prioritize you based on first encounter first serve basis. You end up standing around and waiting around for longer than needed

I came to this location on Tuesday, December 1^st in the afternoon to try on a few lipsticks that my friend had suggested to me because we have similar skin tones. Overall none of the workers there were particularly friendly but two of them really were so disrespectful. I asked a girl with blonde hair in a ponytail if she knew what freckletone looked like so I could try it on. She said she didn’t know and then stepped to the side and said to her worker loudly «I hate when people ask me for a specific color like that because I don’t know every single item in the store» to which the other really pale chunky looking girl with black hair and dark lipstick says «yeah I know right, so annoying» as if I couldn’t hear them. I didn’t expect her to know every single item but I was hoping she would so I just asked. A simple «I don’t know, let me ask someone» or «I’ve never seen that color» would have been fine. That RETAIL WORKER needs to remember that she’s not a world renowned makeup artist and she works at MAC at the mall. She was hired to perform decent customer service. The other workers were okay but not greeting or pursuing clients. Just looking bored and trying to look busy doing nothing. I wouldn’t have wrote this review if she wasn’t so blatantly rude but that was just horrible.

If you see an employee named Isabelle just leave, especially if you look younger. You’ll be able to spot her from her chapped & crusty black lipstick and smudged eyeliner. I asked if i could have some help picking out a color for my foundation and she said sure she would be back when shes done with her other customer, then told me about a holiday deal they were having and i said no thank you im pretty set on what i want. And she goes «LISTEN, when someone’s trying to tell you about a promotion theyre not trying to sell it to you they just want to let you know. I told her i understood that, i was just already told about the promotion and she was like «well obviously i didn’t know that.» ummm all i said was no thank you no need over react and what are you my mother? I would never buy anything from the store again after being spoken to that way. When someone tells YOU «no thanks, i know what i want» its not a personal attack just chill out, no one is going to buy anything from you with a stick up your ass. Made me wait and attended to customers before me which i was well aware of, i already decided i wasnt purchasing anymore at that point and went up to her and told her she didn’t need to help me because she was rude and she was just like «ok». I highly doubt that i would be spoken to that way if i was an older woman
First i have been going to this store for 6 years. Almost all the employees have this stuck up condescending attitude like theyre too good to be here when theyre really just generic employers at a local mall. Most of the time no one will come over to help you or ask if you need anything, which im ok with. Its important to note that a lot of the employees ARE really nice, and helpful its just that a lot of them have an attitude and then there are the bad ones that are flat out rude. If you are younger looking or an adolescent especially, prepared to be condescended. Not surprised this place has a 1.5 rating or that every bad review mentions the same kind of problems.

I’ve been to this MAC store twice. The first time was just because I was having a birthday dinner party and I wanted my makeup done. That experience was OK. I didn’t love the makeup job and it took really long, but whatever.
I came back 2 weeks ago to get my makeup done for my engagement photos, which was later on in the day. I made an appointment days earlier. When I got there, I was told they didn’t have me down for an appointment. So I was like OK… maybe I called the MAC in Macy’s by accident. I walked to the Macy’s MAC and she told me she didn’t have my name down either. At that point, I was annoyed because I knew they would try to tell me I didn’t have an appointment when I came back, and I needed my makeup done NOW. I went back to the MAC store and showed my phone to one of the girls there to confirm that was the phone number to the store. She told me that someone probably answered and meant to put the appointment down but then it probably got busy and they forgot. She apologized on this person’s behalf. Ok, I could have accepted that. So she went to get the manager to see what they could do. The manger was some guy named Manny, who rubbed me the wrong way with his condescending tone. He told me that they would take me, but if it got busy they would have to step away to help other customers. He claimed that it would be that way with or without an appointment. WTF is the point of making an appointment then, if I could just walk in and sit around waiting for them if I’m going to do that anyway with an appointment??? Not only did he not apologize for their error, he told me I did not look «happy to be getting my makeup done there.» DUH, because your employees made the mistake! But really, I was just mad because he was an asshole about it. He really needs to learn customer service skills before working in retail.
Anyway, Christina did my makeup and did a great job. I won’t be back though.

I was shopping at this location a few days ago and was immediately assisted with help as soon as I stepped foot through the store. All my needs were accommodated by an awesome girl named Karla. She helped me with everything I needed plus more and usually it’s extremely hard to find a Mac associate who actually HELPS you but she went above and beyond. Couldn’t have gotten a better experience at any other Mac store in NY.

Came here to pre-​order the Holiday collection, and i have to say they made the process super easy! All of the employees were super sweet and helpful, especially the manager! She was really attentive and helped me find all of the products I was looking for. I will definitely be back :) Thank you ladies!

I’ve been going to the MAC store at queens center for many years and have always had an «ok» experience. More recently, I was helped by an associate named Manny– he was amazing. Not only was he attentive even though the store was packed, he also offered me tips and suggestions that catered to my skin tone and favorite looks. Every time I go back I always seek him out, he’s one of the best sale associates I’ve ever came into contact with.

I remember eagerly waiting for this MAC store to open, way back when. Those were the days that MAC was OFFICIAL. Now? Please, it’s a joke. I would rather not purchase their products than deal with all the condescending, conceited, too good to talk to anyone, so called MUA.
Wow, I mean WOW!!! They’re all so nasty and bitchy. I hate the fact that just because they see you with no makeup on, they automatically assume you know nothing about cosmetics. B*tch please, I was sharpening eyeliners while you were sharpening your number 2 pencils, FOH!
Save your visit, shop online. I’d rather wait for my package.

So sick of this place. I’ve used MAC since i started wearing make up years ago. I never used anything else. I’ve always looked past the bad service for the good quality make up. A few months ago I decided to leave because I walked into a Sephora with a friend and was instantly greeted by several different employees. I ended up looking at some products they suggested and I switched to Sephora.
I decided to try MAC again yesterday after reading a review about their Matchmaster foundation. It was relatively quiet in there, maybe three or four other customers in the store. I wasn’t greeted once, so I helped myself to trying the foundation. I didn’t like it so I tried their others. The Mineral foundation seemed good but I had a few questions. I wait around… no one came to my assistance. I see one working standing, no, leaning against a make up table and i approach her for help. Can I just say she was just rude. She definitely treated my questions like burdens, she was very condescending when answering them, acting like I should know if this foundation will get dewy with extended wear, or that i should know its for dry skin because its «mineral».
At the end, I took the foundation, I really did like it. Waiting another seven minutes on the cashier to come from the back while she continued to stand idly was another thing that set me off.
I wanted to buy a lipstick and a setting powder but I can’t see myself giving money to such a terribly run place.

I would give this MAC store NEGATIVE STARS if I could. Who manages this store? Terrible customer service. Don’t go into this store unless you’re the type that likes to be insulted. They really give MAC stores a bad reputation.
I walk in and the girl standing at one of the booths screams out «HELLO!!!» It was as if IT WAS TABOO to walk into the store and ask for some damn help! Then, I turn around since I’ve been standing at the register for a while and I catch her grilling me and rolling her eyes at me.
After that, they wouldn’t let me apply my gift card to a recent purchase, which was two days ago. They told me to go to the Mac Cosmetic Counter in Macy’s. ROFL. Take their advice ladies, make an A-​line to Macy’s.

TERRIBLE
the lady that assisted me had hickeys all over her chest omg.
Disgusting
and then another lady that helped me «pick my color» gave me a oompa loompa orange color when I’m actually fair to light with pink.
This mac sucks and should be closed down

Glad to see I’m not the only person who got the cold shoulder here. The reviews don’t lie — if you need to visit MAC, do yourself a favor and go to the MAC counter in Macy’s. Yes, it’s a lot smaller and pretty busy, but the staff there was super attentive, kept coming by to apologize for being so busy, and at least they checked in with people who were waiting around and showed us how to try some products while we were waiting.
The service there was so good that I waited. However, they were out of a certain shade I needed and I was directed to the actual store next to Forever 21. I stood there completely ignored. I expected the person at the register to at least tell me that someone would be with me shortly — but I got nothing. I even asked a guy «do you work here?» and he said he only did stock. An employee looked directly at me as this was happening but still said NOTHING! lol Finally, the male employee came up and got my lipstick. To be fair, he did ask me if I had ever tried the shade (which suggests he may have been willing to spend 10 seconds with me). Still, I will never go back here.

The first time I came here, I actually recieved decent service. The associate who helped me was friendly and ready to assist me. I left with products I was satisfied with that day… but that was a long time ago.
Every visit since then has been disappointing. As others have said, the associates are usually busy chatting or just plain inattentive. It’s hard to get someone, who isn’t busy with a makeover, to actually pull a product from stock in a reasonable amount of time. In addition, the makeup displays are messy, not properly equipped with sanitizers, and they seem to always be out of sample containers. A lot of times the staff here are apprehensive about giving samples. I don’t know how they expect customers to find the right shade under the fluorescent lighting here.
With that said, I’m so glad to find out MAC offers free shipping for online orders now! In the event that I need one of their products immediately, I know the store in Soho offers great service. It’s just not worth the hassle and frustration from dealing with lack of professionalism to shop here.