T-Mobile

Jonathan helped me & was so supportive of going through phone plan and making sure I understood everything. Jonathan is a fabulous customer service rep he is informative and patient. He signed me and 2 other lines and new phones.

After reading all of the comments on here, I’m surprised I received quite the opposite experience.
Sadly, although I was nicely greeted, that’s where the good stuff ends.
I went in to purchase the note 5, after losing my note 4.
After a short wait for someone to begin to help me, I was greeted by one of the sales reps. I told them my situation and they took me to the phones out on display. They asked which color I wanted and I responded by asking them to see their different color options. Apparently, I was limited to 2 colors (black or white). I wanted to see them side by side and going to the back to bring them out was not an option. The lady said, «the white one looks exactly like the note 4» which is not true. They are completely different since the texture and glass is different. I don’t understand why she couldn’t just bring out the 2 so I can compare side by side. Anyways, I settled for the black one.
After bringing the phone out, I made my purchase. I checked out and usually, the sales rep will stand by you and help you hook up your phone, download your contacts, download your pictures, etc. I didn’t get any of that support. The lady walked away without saying a word. not even a thank you!
I sat at that tmobile confused on how to upload all of these items. Given that I always backed up my phone with google, and not samsung, I didn’t get all of my stuff I had on my note 4. After about 30 minutes trying to figure how to get all my stuff downloaded, I finally went over to another sales rep to ask them how I could retrieve my old contents. she couldn’t figure it out either. I’m sure I’m not the first person to make the switch, so why was it so difficult?
Thus my 1 star review for this location.
After they take your money, you don’t exist anymore.
If you’re looking for a place to receive a horrible customer experience, feel free to line up at this tmobile store.

Came here yesterday after poor service from another location that same day. I needed some assistance with the whole getting reimbursed for switching from one wireless network over to T-​Mobile.
Other than the parking issue, this location helped my boyfriend and I with what we needed. Being greeted and approached by an employee, I knew that this should be better than what I experienced earlier that day.
I will be coming back to finish the paperwork that I need to do because yesterday the website was down and it looked as if she’d be able to put in the information and I have the confidence that it should go through than if I were to do it myself.
There is still a little hope for t-​mobile yet

This is the worst fucking store I’ve been to. Horrible service and the assistant manager is a fucking dick. Thank u Chris for all ur help. Ur the only one that knew what u were doing… I will never come back to this store. And I’m thinking of just leaving t-​mobile for good.

It all started out as a Horrible experience with T-​Mobile. I placed an order for a Iphone 6s Rose Gold 64 gb online and with calling customer service. My Card was charged, so I expected my phone in the mail for a new account the next day via Next day Air and UPS lost it. After a few days i noticed my phone hadn’t come and I made a report but dealing with the phone customer service was very difficult as i had to speak to at least 3 – 7 people each time i called to explain my situation. I was finally able to talk to someone who filed a claim for my lost phone and to place an order again. I opted to just purchase a new phone again and just wait for the refund of the old phone after the holidays as that was my only thing i felt would accommodate me. But somehow my order got lost in the system my card was never charged and my order never placed. And another week had passed. At this point i just wanted to cancel my service all together. No T-​mobile store where i live in West LA had the phone i wanted and i just so happened to be in the LAX area and went to a random store (LAX Tmobile Location) to just check if they had it and Johnathan (at LAX Store) Was so incredibly helpful. Excellent customer service, so informed on the policies of T mobile and patient in explaining my options. His store had the phone i wanted but while there i decided to get a higher memory phone and he called local stores for me until he found the Rosecrans store had it. He even took the time to and explained in detail to Adriana (at Rosecrans store) my situation and made sure when i arrived there i’d be able to just make a fast purchase and be out. Adriana was so nice, helpful and very knowledgeable. I was even able to contact her at the store later to assist me when i got home to be able to transfer my old number to my new phone. There were some complications with my Old carrier in transferring my service and she patiently waited on the phone with them until it was done. Overall Both of these people Made my Tmobile experience Super EXCELLENT!!! Thanks so Much Johnathan & Adriana. I really hope The rest of my service is this Good.

I can always count on this place. Very courteous, honest and straight forward. I had the unfortunate please of first dealing with a dishonest store in Torrance (18 425 Hawthorne) but when I knew they were trying to scam me, I headed to the store I know and trust. Thank you El Segundo T-​Mobile for being and honest establishment with integrity. I won’t be wasting my time with other stores in the future. Next time I’m going to drive the extra 5 minutes to get peace of mind.

Eric and Michelle are so patient and wonderful!!! They both went out of their ways to help me! Thank you again!!!:-) bravo!!!

I wish I could add more stars but I guess 5 will have to do. After many years with another company, I decided to switch to T Mobile and walked in this store. Immediately greated with a hello and welcome. Very friendly and knowledgeable group of customer service reps. Purchased 3 phones and they helped with set up, install, and answered all my questions. This group (Marquis, Gregory, Bella, and many more) were always there to help even when I came in after the fact. Do yourself a favor and go in. Parking may be difficult (especialy around lunch time) but it will be worth it. I love this place.

I have yet to write a review on Unilocal and assumed my first one would be for a restaurant and not a mobile phone store, but I had such a great experience today that I couldn’t help but share. I visited the T-​Mobile store in El Segundo on the corner of Grand And Sepulveda. I sat with Gilbert for at least 20 – 30 minutes and he patiently answered my 101 questions (probably an exaggeration, but I probably had at least 52+ questions…).
Gilbert was patient and informative and VERY thorough. I have been with another carrier for 14 years and when I actually started to do some digging, and a lot of research, I came to the conclusion that T-​Mobile is the cheapest when considering a family plan. I also felt that they were the easiest to understand and the most upfront (costs, fees, options, etc.). If you want to understand what you are getting into with a new carrier, go to this store and ask for Gilbert. Hopefully he will get a well deserved promotion soon.

Love this store, great customer service. Everyone here so helpful. Bella and Greg are amazing !!!

I came in to pay a bill. This nice rep, Nicole assisted me. Wow! Great customer service. She told me bout some of the promotions that were going on like 4 lines for $ 100. That saved me $ 40 on my current bill. Very enthused about her work and helping customers out! You guys should have more customer reps like her.

Everyone is extremely nice and so helpful. It’s my favorite t-​mobile location!

Awesome service by Marquis & his team. Needed a loaner phone while AT&T was slow on my unlock. Entire team at this store was friendly, helpful and down to earth. Made it feel like a small family business instead of a big company — and was consistent with the phone support I had. Team took pride in their work and good service. Management should commend this excellence. Thanks guys!

This review is for this T-​mobile store in particular and not the carrier. Yesterday the new iPhone 6 came out and I was sure it had sold out buy the time I decided to go to this store around lunch. The entrance was blocked off and they wouldn’t tell me if they still had it until I told them I wanted to break my current contract and switch to T-​mobile… So they let me in and before finalizing the purchase they put $ 100 worth of accessories (screen protector, case and Bluetooth speaker) in front of me saying part of today’s DEAL is that you HAVE TO add these accessories. When I told them I didn’t like the accessories, they just told me I can return them at anytime before 30 days! I joked about it not making any sense and how about I return them right now after the purchase if that’s the case, but they didn’t agree to that. And then they insisted on applying the screen protector n taking the case out of the box, which I thought was fine at the moment. Not to mention that the screen protector did not even fit the screen and I don’t believe was meant for iPhone 6! I didn’t give it much thought then but later when I checked the website I didn’t find anything about the added accessory «deal» they had shoved down my throat and the accessories were even 25% off online! The next day I went to the T-​mobile store in Irvine Spectrum to return the accessories and they were absolutely shocked when they heard the story; they kindly gave me a full refund on the accessories, even on the shrunken screen protector!
Even though the LAX store was clean, well managed and friendly, they had something shady going on and I don’t appreciate being taken advantage of; hence the one star.

Well, I never would have thought I’d be writing a Unilocal review for a mobile phone store, but we had such a great experience with the store and the people that I wanted to share, not to mention after years of despising and getting ripped off by ATT, we couldn’t be more thrilled about the switching process (and money that we will save!).
Jack, Lauren and Chasen were awesome, friendly, knowledgable, and made the experience a great one. We came in close to closing and they all stayed 30 minutes after closing just to help with setting up our new phones, transferring data and pictures, putting on screen protectors… the whole nine yards.
So all in all, as good as the experience could have been, loving T-​Mobile and the El Segundo store team is amazing!

Had very good experiences here mostly because of Jack and mgr Chasen. I see them always greeting everyone that comes in the door. Acknowledging those that are waiting and overall the best service I’ve had at any T mobile. I’ve been with T Mobile over 14 yrs so I’ve walked into many locations.
Jack is especially kind, patient and helpful. Something that seems to be lost these days is good customer service, not here. :)

why this location doesn’t have more reviews is a travesty.
i absolutely adore this location. the interior is super clean and modern. the phone floor models are all working and orderly. most importantly of all, the team of people that work here are amazing.
i came in several times in the past year having some minor services changes and issues to get help with. every single time i’ve always received extremely excellent and expedient service. i made it a personal goal of mine to write a review with my most current visit because of the amazing service i received from cedric. cedric was super informative on any questions i had regarding phones/​specs/​plans. basically anything you could think of. cedric knew the answer to. he absolutely has his A game down. i ended up leaving with a new plan, two phones and with a genuine renewed hope for mankind. i’d definitely come back here for future purchases and servicing. hopefully cedric will still be there unless he’s poached by some prestigious com. to be top sales executive. i honestly wouldn’t be surprised.
special shoutout to marquis for helping me previously whom is also an awesome rep.

Amazing people. Great atmosphere. Very helpful… I went to the store to pretty much do some servicing. I have been thinking of uprading n I was convince by the service of every employee (especially to Iman) kudos to u… I bought the galaxy S4. I know its not a product specific for tmobile, but because I was extremely satisfied on how she took care of me, n nothing bests that. shes amazing… n she is the queen of putting on ur screen protector… Even though There might have been a wait but when I was help, it was worth waiting. Thank you!

I had a great experience at this store. I switched from Verizon, and although I couldn’t use my old phone they were very helpful. I got a new phone at a great price and so far I’ve had no service issues. After several happy years with Verizon I’m no disappointed with the T.

Be careful when you purchase a pre-​paid SIM card /​phone with refill from this store.
I have an unlocked GSM phone that I plan to give to a family member and it just need a SIM card. So I bought a pre-​paid SIM card (no phone) and an extra $ 15 refill from this store. The lady in the store told me that the $ 15 refill has been redeemed to the SIM card.
I didn’t bring the phone in the store since it’s gift-​wrapped, so I did NOT check if the refill has been added to the SIM card.
A week later, when I give the phone to the person, she checked the balance right there and the voice prompt said it only have $ 3, which is the credit that T-​Mobile gives for buying a pre-​paid SIM card. So where’s the $ 15 refill that I bought?!
I can’t file a complaint to T-​Mobile because they will say «Well, you USED the $ 15» and I have no evidence that I did NOT use it.
So is this a T-​Mobile system fluke or did I just got made by the store personnel? You be the judge, but again. beware when you purchase a pre-​paid SIM card /​phone with refill from this store.