Sprint Store

Went Into the T-​Mobile store & had the greatest experience with Daysha. She was very knowledgeable and helpful. Her customer service skills are impeccable. I would recommend her to anyone. 10 stars!!!

It was thanks to great service from Josh Jankowski that I decided to switch from T-​Mobile to Sprint. I had a ton of questions. Josh answered them all thoroughly and patiently. Even helped me with setting up my new phone. He was the most helpful and patient salesperson I have encountered in a long time!

Moving to sprint was a nightmare.
I moved from t-​mobile to sprint, honestly worst decision of 2015.
The customer service seemed great until i received my bill for $ 320 when I signed a contract for
$ 179 a month for 2 phone lines which is already expensive.
I was helped by an employee named Gino. Do not go to him he will lie
about discounts that will never appear on your bill. I’m guessing he lies for
a few extra bucks of commission. I moved to sprint November 2015 I am here January 2015
with t-​mobile sending me to collection because sprint hasn’t taken care of my t-​mobile account as they said in the beginning.
In all honesty sprint is terrible.
I hope no one else gets talked into signing a nice looking contract with Gino.
It will cost you a very high price.
Also I’m still here waiting for the general manager for a month now to come back from (vacation)
so he can contact me about this issue.
T-​mobile has 10x better service. not once have I gotten 4g with sprint.

I have been to this store a few times. They always insist whatever I want to do will cost me $ 500 or so for a new phone even though I was eligible for a free upgrade. Happened again today. Then I called on line and wow, I got a free phone (same one I requested at store) BECAUSE I was eligible for a free upgrade. This store almost cost Sprint my business TWICE. Once, I can chalk it up to employee ignorance (although the first time the employee checked w her manager t). Twice it is deliberate. How the employee today could tell me at the store that I am eligible for an upgrade and it is almost $ 500 and 30 minutes later I call Sprint and they say I am eligible for a free phone (same new apple i-​phone), leads me to believe management at this Sprint store has no ethics. I don’t Unilocal a lot but this store deserves to be Unilocaled. Love Sprint-​have no respect for this store.

pretty disappointed with this store. I got a phone here about a year ago. Screen broke, luckily had insurance. I ordered my new phone to be delivered in two days. Never once was it mentioned that I needed to pay the deductible, and especially since It had taken me so long to get through to the insurance on the phone, it would have been nice to get it done while I was already working everything else out.
Days later I get a voice mail saying i need to finish the process before they can ship the phone. (where was this information a week ago)
I finally get my phone, impossible to activate it online at home because they try to switch your plan. I go to the store.
NOT even acknowledged at the store until I’ve been standing there for half an hour (3 people working on a Saturday morning). The guy does help me activate it and he notices the screen sensibility is off, which I noticed when I received the phone. I ask him what they can do about that. He says I have to drive to Culver City to get that repaired (because «their customer service is really bad») —
I have now spent way more hours than I ever thought, between being on hold on the multiple phone calls, going to the store several times, paying my monthly insurance fee, plus a deductible to get the new phone, which is delivered in less than perfect condition, and now I have to spend another day driving to go get that fixed…
This is not a company I want to continue to be a consumer of, their own employees say their service is bad, and can’t offer any help or explanation. Not even a contact of who to reach out to for help. Pretty bad

This Sprint location has the worst customer service beginning with the store manager to the sales associate who obviously had no knowledge of their products nor their service. It was Saturday, August 1, between 3:00 and 4:00 pm. We walked in. No one greeted us. Bald guy, who we later found out was the store manager, finally asked if we needed help. Genius. We told him we wanted to upgrade our phones. A few minutes later, a hispanic guy walks up. The manager tells us this guy will be helping us to gain more «sales experience» then walks off. Really? Fine.
The clearly inexperienced sales associate should not have been left by himself to process any type of transaction. He had no knowledge that upgrade fees are waived with a credit union membership and there are no up front charges/​fees when leasing a device. He then brought over a screen protector and the otter box defender case. Everything happened so quickly. All of a sudden he said, «Your total comes out to $ 160…» What??? First of all, I didn’t say I wanted any of the accessories. He took it upon himself to add them up! When I asked him to explain the charges, he proceeded to say that since there are two of us, he can give the accessories at half the cost! We didn’t want anything and now you want us to take two of everything! Where was the explanation??? It was the longest and most frustrating hour.
A word of advice to Sprint: Please train your employees well. Make sure they know what they’re doing and the information their providing. Make sure they know about the phones. Train them not to be pushy or rude and to be honest.
Future and current Sprint customers, don’t waste your time at this location. No, you do not have to buy extras. Call Sprint customer service to find out what discounts you’re entitled to, and there are no upfront charges when leasing a device.

My boyfriend and I came here a few days ago to take a look at phones. We had questions about the specifications and pricing for both Samsung and Apple products because my boyfriend was looking to purchase a new phone and renew his contract. But the employees never greeted us or offered to help. We were there for about 25 minutes and even waited in line, only to be ignored.
The employees had no problem talking among themselves and blasting the music on the display speakers, but they couldn’t even make the attempt to acknowledge us. We saw the same thing happen to two other people in the store. We left extremely frustrated and won’t ever be returning to this location.

Horrible customer service from some employees. The manager seems to be honest and care, however the subordinates (esp. The Ginger who works there) are very rude and pretentious.
Spent 30 min over the phone with customer service and asked for my account to be noted. Walked into this store and spent another 45 arguing with the Ginger and trying to come to an conculstion with the manager.
All I all I came back cause I had too. Helped by Lanier and he was very sweet. A one bad apple will spoil an experience. Would not recommend this location.

Reposting this review because it was deemed «Not recommended by their Unilocal software.» Well, their software has never been to this store. People need to know what I have to share below. If this again gets removed then I don’t know why I or somebody else would trust this website as we are here to help each other. Every bit of it is true.
I have to say the overall service of the store was fine. People there were very nice and treated me with all the respect a 15 year customer would expect. Here’s the problem, I went into to get a new iPhone and was talked into a new plan that would cost me $ 18-​$ 20 a month more because I was given the wrong information. Their new $ 50 plan with phone purchase will not allow corporate discounts and I was told it would. Sprint Corporate did as much as they could do to fix the situation and were very nice about it. The store rep also said she had to put the protection plan on my account but said if I called and cancelled in the first month it would be removed at no cost. This was also not true without another call to Sprint to fix my bill. Sprint assured me the store would be properly trained in the future but have to say likely won’t be back to that store and we’ll see what happens when my next contract is up. My wife was on the fence on whether she was moving to T-​Mobile or staying with Sprint. I think the decision is now an easy one for her.

If i could give 0 stars i would but this is the least i can score. I had the worst experience ever at this location on Thursday the 26^th. I wanted to upgrade my phone and before doing all this i spoke to a sprint rep over the phone who assured me that i could upgrade, i just had to go into one of the stores and let them know i had a zero plan. I went into the store and was told that sorry they couldn’t upgrade me since their system wouldn’t allow them to touch my plan. So i walked out and called a sprint rep over the phone to find out why they would lie to me. The rep i spoke to said that no i could be upgraded and to go back into the store and speak to them again. Which i did with the rep still on the line. The rep asked to speak to the 2 guys that were there i believe 1 was a team lead if some sort. But i handed the phone over and stood there and listened while the employee argued with the rep over the phone and told him that they couldn’t touch my plan. Then it changed to well their manager was the only one that could upgrade my phone. …to…our district manager said we couldn’t touch the plan due to possible fraud. The whole time im standing there just listening. The rep asked to speak to the team lead and he said he couldn’t since he was busy with another customer. Granted i wasnt there to ruin anyone else’s experience. At that point i was just fed up. .how do you just turn a customer away like that and not care? I took the phone back from the employee who was still telling the rep some bs story about why they couldn’t do it. I let the rep know that even if they were willing to upgrade my phone that i didn’t want to do it at that location. If i was treated immediately like i was trying to steal a phone (the whole fraud thing) then how would i be treated after they were told to do something they didn’t want to do. The rep apologized profusely and stated that he couldn’t understand why they would do this. He asked if i was willing to go to another location. He put me in hold and called the redondo beach store in the mall. Told me to go see Jesus and they would take care of me. Drove down there asked for Jesus and was in and out in 10 minutes! 10 MINUTES!!! He handled himself professionally and took care if me immediately! So upsetting that Manhattan Beach couldn’t do this!

It was a long waiting. But it was worth it after all. I got 3 devices for a cheaper price. Whats wrong with it is they told me there would be No charge of activation fee but when the bills came up its was double payment. signal is not as good as well.

My family and I have been Sprint customers for well over a decade. I had the distinct pleasure of working with store manager John Foster, this past Saturday. His service was so exceptional, I asked if he would give me the name of his supervisor.
You may wonder just what he did to warrant such a compliment. It is for many reasons. First, he apologized when he saw that I was waiting for service. I could see how busy the store was; it was not his fault. There were way more people with complex service issues, but with only one other person on the floor able to assist. Still, the fact that he extended himself in a polite, professional way went a long way with me. He was just so gosh-​darn friendly!
Second, when he did assist me with the deactivation of my iPhone 4S and activation of my new iPhone 6, he was doing this with both mine and my husband’s phones. He competently took care of this service, but it was which such patience, competence, and professionalism. He wanted to make certain both phones were operational; that they each were properly activated, yes, but also that my phone contacts were intact, my photos were retrieved properly from the iCloud, that my Apps could be downloaded, and that my email account was linked and operational. His experience told him a customer would not leave the store happy with anything less, right?
Third, he was an extraordinary multi-​tasker! He began helping me before he was finished with the previous customer, because the previous customer was having issues remembering his Apple ID. So, rather than make myriad customers wait, he made sure one customer was OK while then helping the next. No one ever felt they weren’t getting excellent service. In fact, the gentleman ahead of me also requested John’s supervisor’s name. He, too, wanted to write about John’s excellence. I hope he does/​did!
And finally, his skill on the phone must also be mentioned. He would take an occasional phone call. When the person on the other end of the phone was clearly not happy with the fact that his or her phone order was not ready for pick up, John patiently and professionally explained — more than once — why the phone was not there and what to expect in the future. He never sounded the least bit irritated; he was the epitome of polite and professional.
Before I left, I told John he was a Saint. ;)

I’ve been with Sprint for many many years and have been very pleased with Services received. However, my wife Elaine and I agree 100% that today’s service delivered by Javier Vega at this location was exceedingly SATISFYING and SECOND TO NONE!!! We went in to upgrade Elaine’s phone, but Javier was so informative of deals that we qualified for and offered by Sprint that not only did we upgrade Elaine’s phone, but we also upgraded my phone, picked up 2 Samsung notebooks, accessories, and changed to better monthly Plan saving us $$$ monthly!!! Folks, if you are need of a phone, notebook, etc and wanting stellar Customer Service… go to this Sprint store and ask for Javier!!! Javier we truly appreciate your Professionalism and Expertise!!!

I’ve never been as pleased with my service at sprint than I am now and its all because of Michelle. She’s the best ever. She listens to what you tell her and does what you ask for, unlike others. She is not pushy at all, another plus. She is very knowledgeable and kind. She actually makes you want to go to the phone store, which used to be a dreadful process for me before Michelle helped me. She made my experience at Sprint worthwhile all around.
I also ended up working with the manager John today– nothing but great service from him as well. Very nice guy and very helpful!

Awesome service. Kevin was a huge help.
Kevin took the time to listen to my issues and gave me realistic solutions.
He also added on savings for being a legacy customer. Everyone I dealt with at this location was fast and helpful.

Previously, this was a 5 star review. I have lowered it a year and a half later after upgrading.
Here is my story:
The Phone War, its like a digital version of Platoon.
My phone is a piece of shit.
I realize that I have said this before, but I am feeling it today.
I had a phone I liked.
With only one problem.
It had a small screen.
It was the old iPhone and the new one has a bigger screen.
This would seem like a simple fix, right?
Wrong.
I have a tendency to fuck things up when they are going right.
I had a phone that was fine.
So of course, I need a new one.
I got a deal on one of the higher rated Android phones yesterday.
Got home and the goddam thing will not hook up to the internet.
Called tech support and spent 2 hours on the phone to Mumbai, India, talking to my new friend «Roy».
(Side note. If you are going to take an American sounding name to put me at ease, choose one that is not creepy and 40 years out of date.)
So, 2 hours of flashing and updating with «Roy», and the phone is still crap.
Nothing to be done there.
Took the phone back and exchanged it for the same model.
Got it to hook to the internet.
Got home and the next problem surfaced.
Turns out that since my last phone was an iphone, anyone who has an iphone and has texted me before, cannot do so for 30 days.
Are you fucking kidding me?
Turns out that iMessage is Apple’s texting server, and it has a 30 days memory.
It still thinks I have an iPhone.
So, while I text and it goes thru normal channels, iPhone people text back and since my phone is now not an iPhone, I don’t get the text.
A quick survey and I realize that 90% of my texting is from iPhones.
I hate my new phone.
I have had cell phones for over 20 years and I have never had a «one thing after another» experience like this.
Way to go Sprint and Apple, I blame you both.
And tomorrow is more of the same.
I am taking it back.
Apple is Ike Turner, slapped the piss out of me, and tomorrow, I will go back like a bitch.
Damn.
Going with the iPhone 5 is semi-​humiliating but actually makes sense.
I know the iPhone. Sure, IOS7 looks like a silly cartoon, but I know where everything is.
Its like a restaurant you go to a lot.
Sure its not the greatest, but you know the menu by heart and you know where the toilet is.
What is shocking to me is the amount of issues out there that are incredibly well documented, on both the Apple and the Android side, that so many people know about, but no one will do anything about them.
Especially not Apple, the phone makers, or the carriers.
Its like the consumer version of Dumb and Dumber.
The issue I was having with my phone not connecting to the internet? A simple network reset fixed the issue.
2 hours on the phone to Mumbai and that never occurred to «Roy».
For several reasons I can’t change carriers.
We all have different reasons why we can’t change or get away from this shit.
In the end, we are all Tina.
And Ike is hitting harder as time goes on.

Went to this Sprint location last Saturday.
I dropped my phone in water for about a second. It seemed to be kind of working so I went in to see what my options were.
The woman who «helped» me clearly did not know anything. She was rude and not helpful whatsoever. It was very clear all she wanted was commission. She gave me my «options» but when I asked what the best thing to do was, she just shrugged.
Since I have insurance, you would think going through my insurance would be the best, cheapest thing to do. But she just wanted me to buy a new phone from her so she could get commission.
The worst experience at a Sprint store ever. Avoid if possible.
Look at the other reviews — most are negative!

After not visiting this exact location for 3 months, I decided to go get some answers here because it is the closest to my home. On Thursday, Oct 24 at around 11AM I walked into the store and was greeted by two male sales representatives who at first appeared professional but within less than 5 minutes had me really upset with their poor customer service. First, I asked about employee discounts and they told me I would need to get my proof of employment faxed in by them and that it would take THREE MONTHS to process; three months, really? And then they said that it would restart my contract. Okay, I agreed to that, but three months to process? This is bullshit, excuse my language. The South Bay Galleria location was able to process the exact same thing for my dad on the spot. Yes, I am upset about not getting a discount, hello, I’m a broke nursing student.
Okay, so I decided to leave that alone and do it on my own online. Next I asked them if I could get a replacement screen protector since I paid $ 30 for one a few months earlier– they said no, you have to do it online only. So much for saving time on shipping. A manager had told me I could get one in store for free and these guys denied everything and even claimed that the guy NEVER worked for the company. Luckily I had the manager’s business card (yes, I keep business cards in my wallet) so I pulled it out and shoved it in their faces… they STILL claimed he never worked there even though the address on the card was the same and everything. The guys working that morning shift are total jerks and need a few lessons in customer service.
Needless to say, that is the last time I go to that crappy Sprint store location. Sprint’s cell phone service has me satisfied right now, but their customer service requires major improvement, or at least the Manhattan Beach location does. Keep it up and I’ll be cancelling my contract and moving back to AT&T.
Anyway, looking to go to a sprint store? Avoid the Manhattan Beach location on Rosecrans.

I went in November of 2012 and considered buying two of the iPhone 5’s was really impressed with the customer service one of the sales associates gave me. So I decided to go through with the purchase.
Biggest mistake! I realized my service was horrible in the city I live in. I can’t even have a decent conversation in my home without dropped phone calls, my texts take forever to send, Internet HORRIBLE. When I expressed concern to one of the associates they let me know there fixing some towers in my area. So I just let it go. Waited. And waited… After 3 months, I expressed concern AGAIN to the associate who sold me the phones, he said it was the phone itself and to go to the apple store so they can take a look at it. I did, and they replaced it. Thinking that would fix my problem… Of course, it did not! I still had horrible service! My last effort to call the store they transferred me to customer service, I was transferred to a manager and WOW I was furious with the customer service :(should of never walked into the store and purchased with Sprint!

This store is simply moronic. I must’ve come in here 3 – 4 times and always left with wrong information/​lack of information/​lack of support/​et cetera.
I won’t get into the specifics because it’s too annoying to walk thru that part of my life again, but… just know that the store manager (I think he’s the store manager — skinny, shaved head latin fella) and this one other girl (nice gal tho) are either and/​or clueless/hustlers/incompetent/don’t take pride in their job or something. This store is almost single handily responsible to switching me back to AT&T — but calling Sprint customer service pushed me over the edge.