Apple Store

I checked in at 5:49pm was told my cracked screen could be fixed in 2 and a half hours 3 hours later was told they wouldn’t have it done till 10 am the following day. This is my work phone and I cannot be with out it so waiting till 10 am if in fact it would even be ready then was not an option. Just tell me you can’t do it so I’m not stuck wasting 3 hours of my life. I’m sure they care as much as the person helping me and won’t respond.

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After being on hold for 45 minutes and soon realizing instead of getting the store, I was redirected to customer care. I needed to get my wife’s screen repaired and the rep told me just to walk in. So I did tonight. There were about 20 or so reps and about 75% of them no doing anything. How hard would it be to replace the screen right? Instead of helping me, they told me to leave my wife’s phone and get it the next day AFTER I specifically told him that she needs the phone for work.
Long story short, I had the phone fixed at the mall kiosk located outside the store. Apple fail!

Horrible customer service and all they care about is taking your $! Is it just this location or has Apple just gone in a complete downward spiral?
Walked in yesterday around 2pm with a recently cracked screen and speakerphone that hasn’t worked right in two months, figured I’d solve both in one visit. Wishful thinking.
They said I’d have to wait about 45 minutes. Sounds reasonable since I just walked in. Three text message delay notifications and 3 hours later and after 5pm they sit with me. I explain speakerphone hasn’t worked well since I bought it 3 months prior but screen just cracked last week. They mention they’re server is down so they can’t fix the screen, so I should come back in the morning, but call first to verify server is up.
Next day on hold for 30 minutes so I hang up and come to the store. They gladly take $ 140 to replace screen in an hour, but when I ask about speakerphone– «we can gladly setup an appointment for you to come in so a technician can troubleshoot it.» What?! But I’m here! I waited two days and 5 hrs, no customer service, they just repair what they get money for, not what’s under warranty.
So frustrated, and with a store filled with customer waiting for hours, they don’t even care.

If you want to be treated like a complete idiot, this is the store for you.
I used to love this location. Even after the Cerritos Store opened, which is 20 minutes closer to me, I continued to come to this location. The customer service used to be top notch. Even though wait times were long, it was always well worth it. I never left unhappy or without my problem being resolved.
Since the release of the iPhone 6, things have changed. Recently, my phone was replaced due to a failing battery (that took 3 separate visits, albeit not all to this location). Unfortunately, the replacement, was faulty. The camera is malfunctioning, the screen is glitching, and apps that loaded on my old phone with the failing battery, won’t load. The Genius that helped me gave me the following reasons one by my screen was glitching and apps wouldn’t load:
— you have four (4) apps that have location services enabled. Turn those off.
— set-​up your iPhone as a new iPhone. That will allow apps to load on a fresh operating system.
— we can fix the camera, but you need another appointment. Next appointment is in 3 days.
— good luck! (As i left the store. Good luck? That’s the recommended course of action? Good luck?)
For the record. I had set the phone up as new several times. I told him this as many times as I had reloaded the thing. He ignored me every time. My prior phone had many more location services enabled, why can’t a brand new one, with a new set-​up, not handle four of them? He either did not know how to fix the problem, or didn’t care enough to try to figure it out.
I’m not new to the iPhone. I’m not new to apple products and I’m not new to apple stores. So don’t treat me like an idiot because you don’t want to do your job. If I could give 0 stars, I would. This will be my last iPhone.
On Saturday, I have my fifth (5^th) appointment for something that started with a battery that simply wouldn’t hold a charge.
Complete BS.

If this wasn’t the only apple store within 20 miles, I would never step place into this mess. Never has anything I have come in here for gone smoothly. It constantly takes double the time it needs to, and half the time the «experts» know less than I do. My God

If I could give this place zero stars I would ! Seriously the lamest Apple Store I have ever stepped foot in! Was told 2 hours, never got a text after 2hours. I went in to ask how much longer we had, was told 15more minutes. Waited 15minutes and was told yet again another 15 minutes. Will never again return to this location ever !! The store was not packed at all and we kept getting told they were slammed! Total of 3 hours waiting!!! AVOID THIS LOCATION ! Save ur self the trouble !

I just had the worse experience ever ! Employee didnt help, didnt want to call her manger, being rude. I had to look for another employee and ask him to talk to a manger. Apple suppose to swap my phone today but didnt have my iphone 6s & didnt tell me when it suppose to come in. i live a hour away & this was the closes one

Here’s what I don’t get — out of at least 30 store workers, 25 of them are either standing around or talking to each other (2 were actually composting their work schedule and see if one could take his days so he can go on a vacation!) while a good 50 – 60 people are waiting to be attended to. That’s why I have not bought any of my Apple devices from an Apple store because their services SUCK! only here to pick up a cable replacement!

Fast. Helped me out right away. Awesome. Nice.
Similar to other Apple stores. Good stock of inventory also.
Parking is for a large mall area so it’s fine.
I went during work hours. I was helped immediately.
I’ll usually go to this store to pick up misc items. This is my local store near work.
Clean place also. Not as messy as others I’ve seen.

This is the only Apple Store that I have been to, and I’m shocked that all of them have low reviews. I usually come without an appointment and have been helped in a decent timely matter. This time I booked an appointment and was seen right away. The customer service is great, the store is huge, well stocked with all kinds of accessories and gadgets, and they also offer tutorials on how to use their products. So why the four stars you say? Of course because they are too damn expensive, period point black!

I broke my iPhone’s screen on Friday and I wanted to get it fixed as soon as possible so I was so pleased to find out I was able to book an appointment for Sunday.
The guy that was helping me was having some issues with my phone which was making the process longer but it was not his fault. Although he was very apologetic about everything, in the end I even got my phone before the time I was told it’ll be ready so four stars for him and my whole experience.
It would of been 5 but the lady that brought out my phone basically walked out and said here’s your phone, show me an id and sign here. I was expecting for her to have me look at it and check everything was working fine or maybe at least ask me if I had any questions before I sign anything but no.

Just got my iPhone 6 not to long ago but Genius Bar won’t take it back for bend gate issue. Bad service. AT&T stores give much better service than the Genius bar.

All I can say is that despite the cool stuff, venturing into any Apple store is about as fun to me as driving around a mall parking lot the Saturday before Christmas looking for a spot… and that’s because I hate crowded places.
(I know, I know. not what you’d expect to hear from the chick who used to frequent Vegas nightclubs.). But I do.
So I guess you can say I was extremely impressed with the way the employees here made me feel like an instant priority, and took care of me quickly and without any extra stress.
The five stars today are for the customer service.
Way to go, guys!

I’ve been an apple user since I was a little kid in the 80’s. Before moving to California I only dreamed of what it would be like to live here and be in the epicenter of where so much is happening, amongst which is the music and entertainment industry, as well as the place where Apple all began. In this day and age when items particularly electronics cost so much and are prone to various issues, it’s nice to know there’s one company and one store in which you can go and get prompt and professional service the first time every time.
I had an issue with one of my Ipads overheating and I called to make an appointment. They took me almost immediately today and when I came in the transition was so sooth and systematic at the store I was quite impressed. Paul who ultimately helped me looked up our information, tracked the device and scheduled an immediate replacement no questions asked. He even gave me the color I initially wanted and was unable to get during the initial purchase. We go back early next week to get the Ipad. They have some amazing high end accessories as well and every type of device you could ever want or need.
Additionally they have a business division on site as well as a full tutorial service in order to fully learn and maximize all the products and their nuances within. Needless to day they continue to reaffirm my faith in Apple and their world class service associated with such a niche product.

Every time I go in this location I am by the «gate keeper». They are in a hurry, uneducated, rude etc
Purchased a computer in about 10 minutes I was shuffled through there buying process so fast I forgot my new password, forgot to purchase a cover for my computer and their «gate keeper» refused to review any other Apple products with me.
Not a helpful store. Trying new location

**4.5**
Overall experience at the store was a 4, but the actual tech who helped me was a 5.
I made an appt mid last week for yday @ 4:10pm. I got to the store 4pm and tried to check in with Robert. He told me my appt was at 4:10 and the Genius Bar was pretty full and if I could wait the ten minutes and check in at exactly 4:10pm since people would be cleared out by then. Okay. He was really nice about it, so I just moseyed around the store.
At exactly 4:10 (lol), I went to try to check in with him, but he walked away with another customer. I asked a lady standing nearby with an iPad if I could check in with her. She said I could, but their system was down, so they can’t actually check in or anything. What. She said she’d put my name down in her ‘Notes’, and had me wait at one of the tables. She didn’t give me any estimated wait time– like are you gonna be down for ten mins? An hour? A whole day??? Can I get some estimate??? Don’t get me wrong, she was polite about it, but I was just peeved at the lack of info given. I kept overhearing employees telling customers «you need to check in with Robert, he’s the one checking people in for appts”– wait what! That made me even more agitated. So I’m supposed to have checked in with him? Didn’t help I heard other customers at the table grumbling about being there for over an hour– my anxiety was just mounting by the second.
I get that their system being down isn’t their fault, but it was pretty annoying that had I just been checked in when I came, it would’ve gone thru, but since I had to wait those ten mins, their system was now down. Yes, I was admittedly being unreasonable and bratty. I later saw Robert doing whatever with his iPad and I’m like ummmm so is the system up now??? Finally I went in line (a line formed to talk to Robert) to recheck in yet again, but my boyfriend waved me back to the table saying he had spoken to another employee (blond, wish I got her name) and she said she’d note that we were here waiting. I saw the original girl I spoke to walk over to Robert.
Finally, Robert walks over and says, «Serena?» Yes. «Someone should be with you soon.» Hallelujah! So my long winded gripe boils down to: communication, pls. I wish the original girl gave an estimate and let me know, ok. I let Robert know you’re checked in, or something! The blonde girl came back to follow up, but we let her know we were being helped. Thank you, blonde lady!
I so wish I got the name of the guy who helped me bc he rocked. My receipt thing says employee #1 667 710 018. He was awesome. My camera lens was messed up and also having audio problems. He listened to what happened and listed possible causes (guess I shouldn’t be bringing my phone into the bathroom while I shower, lol). Everything was done within ten minutes. I got a new replacement phone (FO FREE), so that obviously fixed any and every problem I was having with my phone. Thank you mister and Apple Care! Def left a happy camper despite the initial aggravation. YAY.

I always hate going to Apple Store. Never get to go in & out. Always a long wait or some mess up. This time, I went because my iPhone screen was shattered & had to get it replaced. I made an appointment via my Apple Store app. My appointment originally was at 11:10 AM but got there early at 10 AM. I informed one of the staff & she was able to move up my appt so I wouldn’t have to wait so long to be seen. Anthony was the person that was assigned to me. He was super helpful & wanted to expedite my appt so I get out earlier since I was at the Apple Store with my 3 yr old son. I have apple care plus on my phone so he suggested that I get a brand new phone rather than just changing the screen. He said it would be the same price ($ 79) & it would save my time that way I don’t have to wait for my iPhone to get fixed. I obviously approved of the plan. He got me a new phone & gave me all the instructions I needed. He got me out of the store in no time.
Overall it was a great experience. Definitely will be making appt next time I have to go in.

AMAZING customer service! Much better than the Cerritos store.
I’ve had several i-​issues and I always come here. I always get great customer service and the wait isn’t too bad even if you don’t have an appointment. I highly recommend an appointment because when I have one I’m in and out in a little over a half hour.
The first time I cracked my iPhone and went to the store extremely upset. I had a Note for years and it never cracked so I was distraught that I had it for less than a month and cracked a phone. I went to the store and was told the price to fix the screen. I was floored and the associate had the nerve to tell me the phone is made of glass. As if other phones aren’t and crack at the first fall with a case on. I asked to speak to the manager and after I explained to him what happened and what his employee said he gave me half off. I was still unhappy to pay but happy I got the discount. I was told my phone would be ready and it was waiting for me on time. They couldn’t fix it so I got a brand new one.
My second trip is when my phone just died and refused to turn on or charge. I made an appointment and they ran some tests and couldn’t turn it on either. Because I was under warranty I was given a new phone no questions asked. Fortunately I backed up my phone so I was able to get everything back the way it was. I’m glad I was able to get in and out of the store so quickly.
For the record I am a Nexus person. I recently tried Apple because I was the only person in my family who couldn’t iMessage or FaceTime. Even though with every update I question if the software developers are using a Nexus and saying «oh this is a great feature» I can’t deny a good product. The iPhone is perfect for a lightweight user and the customer service is bar none.

Liza and Megan provided the best customer service as they explained the telephone plan very clearly better than AT&T did
AT&T plan was a little too convoluted but with AppleCare the store knocked it between the goal posts scored a great plan and am very happy with my iPhone 6