FedEx Office Print & Ship Center

I’ve never seen a FedEx that is not educated like this one before … I come to this office with the file to print and I’m using the latest Adobe version they programs are not up-​to-​date so when you bring your file to this location they will tell you oh it doesn’t look the same as on your laptop or computer we will charge you $ 24 to fix it or to make it look like the way it looks on your computer … Because the program update you can have a perfect project but once you give that project to them they’re going to show it to you as a whole different project and they are not going to fix it for you because they’re saying it’s not their fault who’s fault is it if they’re not up-​to-​date on their program so you’re going to spend a lot of hours there and a lot of money so think twice before going to that location … Oh and I forgot to mention the assistant manager so unprofessional

I have to say that the gentlemen Mike that helped me really needs a raise. Very professional and so polite which is hard to come by these days. I appreciate the respectful attitude he has for his job and if more people were like him the world would be a better place.

Just wanted to give props to X who was running the counter this evening. Had some issues printing some critical documents and he was able to make it happen from the front counter. Thanks again for the help and excellent service X.

Johnny in the shipping was FANTASTIC!!! I had not received good labels/​codes from a company to do return shipping and printed them anyway to try and use. Johnny was my hero and got them for me from the emails and printed them lickity split and had me on my way! TOTAL gem at the end of a bunch of hassle with the company that shipped the stuff to me. THANKS JOHNNY!!!

This print center is frickin awesome, and I should know since I used to worked at a copy center. I went to staples with a job before and was so irritated with how unprofessionally it was done, I decided to go here for whatever prints I needed. Thank goodness I did. Johnny especially was so helpful, he really knows what he’s doing. I was doubtful when I came in with another order and Johnny wasn’t there, instead there was another guy Tamer? I think his name was. But he ended up being just as helpful. Really strong team here. Thanks guys!

My father-​in-​law visited the 171 Jamacha Road, El Cajon, CA 92 019 location on 4÷14÷15 to scan and email a time sensitive commercial lease document. Assistant Manager Sherie could not have been more obtuse, unhelpful, and unapproachable. When my father-​in-​law asked for assistance she told him that she could not help him since that was something he could do himself at the self-​help section and was left to his own demise. She was quick to point out however, that she could not email the form for him since that is not a service FedexOffice provides for their customers (God forbid she goes out of her way to be helpful.) Assistant Manager Sherie did not offer to show him how to use the scanner, did not offer to sell him a thumb drive to save his file, nor offered any other alternatives. There where no other customers that where being helped at the time. I feel that if an older White lady would have approached Assistant Manager Sherie under the same circumstances, instead of my older Mexican Father-​in-​law, the Assistant Manager would have been more helpful, resourceful, and approachable.

I came in to make some copies because I didn’t want to drive home to make them. My main issues were that its very expensive to make copies, there aren’t always a lot of staff around to help and their «in house» computers are not all that great.

I tried to print addresses on envelopes for my wedding invites and they would not print them. Very unhelpful and rude when I asked why or if they knew of an actual print shop that could help me.

i ordered a package to be overnighted from Texas, I constantly checked the tracking as I awaited the package to be delivered. It was an item I needed and was anxiously waiting on. I saw the package leave super early, wahoo, I got excited. Then, the package gets checked in and it goes to Indiana, clearly if it is coming to San Diego the best idea is to send it to Indiana first, right? I instantly got annoyed. i just checked and it barely has left Indiana, why would I pay for overnight next day delivery if they are going to send it all over the states first and deliver it last? ABSOLUTELY PISSED RIGHT NOW. This is why I prefer UPS. When it is an overnight, they have it arrive first thing in the morning. Obviously if someone is overnighting the package, they need it. They aren’t just overnighting it for fun. I will purposely go out of my way to use a different shipping organizing in the future.

This place is horrible. Every time I come here I have a problem getting any of the machines to accept my card or even the store card… and that’s after standing around forever waiting to get one. Why are there 5 workers just standing around talking while I’m waiting here? I thought I was at a doctor’s office, from the snail’s pace these guys like to work at. Lazy.

Karen is the greatest.
Karen is the epitomy of a perfect employee. She is helpful, knowledgeable, but most of all she really cares. I enjoy the setup of Kinko’s, it is comfortable and reasonable to do your copying, and if the computer gets expensive, bring your own laptop. You can use your USB and make copies for 10 cents a piece.
Anyway back to Karen. I was having a pretty bad day. Karen took time out of her busy schedule to ask how I was doing. Kinko’s is the greatest, but their employees make it even better.

This place is a scam! We tried to ship a box to Box to Boston and they had charged us a much higher than normal price on everything. We had shipped the same box from Boston to California and it cost us $ 25 and this location was going to charge us $ 69 plus made us buy a box for $ 40!!! No way we left and carried it on the plane. Beware!!!

CJ helped me re-​size a photo of a dog I found for a flyer. He was very kind and HIS poster helped me re-​unite the dog with it’s iwner. Thank you CJ

Do NOT go here if u r in a hurry. This is the third time I’ve gone here and not been able to get help (to load money on a card) for more than 10 minutes for one reason or another. Really bad customer service. Two people walked out today after giving up on being helped. I asked to have the manager call me bcz she was at a mtg, left my name and number, and either the clerk didn’t give her the message or she just never called. Negative stars in my book.

i had a great visit to this store, a young man named johnny helped me. refreshing to have a young man with such a great attitude and great customer service skills. thanks for your help today

I get what I need here… never any problems… it’s just frustrating how mch they charge for faxes

Ok, they got a reprieve! I needed to receive a fax STAT so I bit the bullet and gave the faxer their number.
FFWD to me going n checking twice and calling to see if the faz was there. In a nutshell, the idiot I gave the number to wrote the number wrong and finally after I’d called em they sent it. I didn’t get the name of the young man who’d helped me more than once but he rocked! He was so nice, patient, and sympathetic for me it was greatly appreciated.
But the rudeness of the previous times still looms a bit but they’ve been bumped up a few stars.

I drop off packages and they get them where they’re going. Job well done.