US Post Office

Just had a pleasant experience about an hr ago. Felt compelled to write a review for clerk #14 who gave superior customer service. After having a horrible experience today at the Chula Vista one I came to this one to ship ground vs priority now. Clerk told me would you like to ship priority? It’s the same price. I’m like huh? Thought I couldn’t ship what I had. She confirmed no your good. She made my day! Thank you!!!

Staff there are very nice and helpful at all the times I have been there. However, the quality it‘s a little bit disappointing. Miss delivering the mail more than one time to my office. I had to go and complain several times, but the problem continued for a while.

Refuses to answer the phone.

I have called this office at least 100 times today, the phone has been busy all day. Do they take the phone off the hook so they don’t need to be bothered? Very frustrating.

The staff here has always been courteous to me, but there’s always homeless people around outside the front door panhandling. I would love to come here just once to pick up my mail and not have someone beg me for money.

There is no other option, i just think that the Post Office serves itself… When will we get another option for legal letters and documents, meaning certified mail and return receipts? It is long overdue…

After reading the many comments I was prepared to have a thoroughly unpleasant experience at the El Cajon Post Office. But I was happily surprised to receive helpful, friendly, and polite service. I was sending a package to Thailand for the first time and the postal employee helping me was not only patient but even cheerful! I was helped by a tall African American gentleman – I wish I would have caught his name. He had a calm and kind demeanor and I’ll definitely look for him next time. Hope it wasn’t a fluke!

My packages keep not getting delivered to me. I have a service that I subscribe to and get regular, white cardboard boxes. They have not been delivered to me 6 different times. At this point I have lost thousands of dollars worth of merchandise. I’ve submitted a claim each time and the last two times the supervisor for area code 92 019 has not responded to me. If my neighbors are getting my packages they are not giving them to me. My only conclusion, either my neighbors are stealing from me or my mail carrier is. When I have spoken to the supervisor he sounds, well I’m not gonna be rude. He says… uhhh, are you sure? And that he doesn’t know who delivered my mail. With all the fear and federal regulations surrounding what gets delivered in the mail how they can responsibly deliver mail and not know who is delivering it? The last time I spoke to him he said, «This is odd, someone who wasn’t supposed to be on that route scanned the package, not the person who was supposed to. I will check this out and get back to you.» He never called me back and ignored the next claim I submitted when two packages were not delivered and this Saturday I was supposed to receive 3 packages that were not delivered to me though the tracking information says they were. I have tracking numbers for all these packages. What is going on? I called this time instead of submitting the claim online as I have the last 5 times and the man I spoke to told me the supervisor for 92 019 was there and he would have him call me, he didn’t. My neighbors complain about not getting their mail and hand me my mail from the same day. How can the mail carrier put half of my mail in the right box and half in the wrong box on the same day? This has been going on too long and if you are not getting your mail you need to be filing complaints until something gets done!

Is it any wonder why this governmental agency loses billions every year. The apathy and just plan give a crap less attitude of the employees says it all. This is the government that wants to run my healthcare and it can’t efficiently deliver a shoe box. I can’t wait until these jokers are all out of a job.

Is it me, or are these places just getting worse and worse? Nobody is happy that works there. The place seems like it hasnt been updated since it opened. Dust? Why would you dust? We deliver the mail Sir, we deliver the mail. I remember as a child looking up to postal workers as being well paid for their position and always happy go lucky… welcome to the new millennium I guess.

I just saw a USPS commercial saying «It’s all about you». It’s sickening!
I bought a house 6 months ago and they are still sending all my mail back to the sender, because, «person has moved with no forwarding address». I am still getting junk mail, and I am removing it from my mailbox, so somebody must be living there.
I have gone to the post office 4 times to get this fixed without success.
No wonder the U.S. Post Office is having so many problems! Everyone at the post office looks sullen or pissed off, and they are simply not getting the job done!

This post office is just around the corner of my house but that guy, is always there and he’s been there for many years and from this day he is still a rude ass person it’s time for him to retired, because he is such a rude person and honestly I’m surprised how they can have that type people working in there, no manners such a rude person and he’s always working in that last corner by the doors. Can even answer my damn question has to be rude about it, is your job to tell me about delivery and how many days it will take, don’t have to be rude and a jerk. My mail man more helpful and he’s just delivering my mail. He should give him some tips how to be polite to ppl that your job to help and assist. Jack ass

Two words of advice, «CALL WAITING». How in 2014 can the post office not have any type of hold system or call waiting. Another mismanaged government agency, good luck with any type of customer service.

This post office is useless. I’ve had too many packages delivered to the wrong address. What kills me — I have no problem getting my bills or junk mail. But within the last 4 to 5 months — packages that I’ve ordered thru Amazon or Ebay — that have shown delivered — have not been on my porch or in my mailbox. And when you call them to complain — they ask you could you have missed it. Yea right. They have no way to figure out if the individual that is delivering my mail is whether he’s keeping the packages or delivering them to the wrong house. It’s ridiculous. I suggest if you order anything online — try to get it delivered via UPS or Fedex. It’s ridiculous to deal with these idiots.

I’ve used USPS for a long time. However anytime I try to call their lines are usually busy and when I do get ahold of someone they are unenthusiastic about everything and are borderline rude. I was trying to have a package redelivered to my address that was claiming to be already sent — but I had not received it. I go to call and it takes me several tries to get a hold of someone. I sent out the notice via their website instead — still no response. When I call back several times again they tell me that I’m SOL, basically. So now I’m out on a lot of money and unsure of what to do at this point. No one has been helpful and it’s very frustrating because I had $ 80 worth of printer ink now gone missing.

My visit to this post office went well, but what I quickly noticed was that, given the budget crunches the US Postal Service, this particular office, not only needed a face lift, but a good deep cleaning, given all the dust and failing paint I noticed everywhere.
At any rate, I came in to purchase a pad of for ever stamps from their self service machine (
) and mail of a few letters. Yes, I still use snail mail because it works, and who doesn’t like reading a letter, as they hold it in their hands. Everything went well at the machine and I was out in the rather quickly.
I hope they get more money to fix the place up.

I had appointment this afternoon for applying for a US passport at this location and I received the worst customer service from the agent, her name is Veronica black lady that she was very rude to me and my husband and I have heard that she does the same with Iraqi people who comes to apply… she talks to you like you know nothing, I don’t know how the heck they hired these kind a ppl there…

Always an adventure with the interesting folk doing their business here. Patience is a virtue for the postal folks.

I’ve used USPS for years and never have had a problem. But 5÷15÷13 Saturday morning I had the worst experience with a postal worker (puerto Rican) man. His attitude towards me was very rude and with every question I asked him it was like I was bothering him and he would answer with a rude rude remark. I just wanted my package item shipped and I thought maybe he was having a bad morning. But this is still not an excuse to be rude to a customer. As I walked away towards the door a lady stopped me and commented on this postal worker and how rude he is. She also told me he’s that way to everyone. Well at that moment I decided to go to his supervision to complain of his behavior toward me. If this man can’t deal with the public then have him do something else then to offend people. It seem like the supervision took my info but I’m not sure if he’s going to let this man know of his ruddiness to my. The postal service is in need of the public services and to treat people this way is not right. But from now on I will use another company and not USPS

I don’t come here as often as I should. I am awful on checking and keeping tabs on my PO Box. But I know that every time I do come here, I’m always greeted by a friendly crazy kind-​of homeless woman who hangs out front. She apparently knows everyone’s business in East County. Cuz she sees me and says I hope you and your family are doing better since the fire. Maybe she is psychic? Who knows, I just know 10months later she is still there and still brings it up.
I am always here after hours. It is always clean and nice inside. I like it during the summer, cuz the a/​c is always cranked full blast. Having a PO Box is great! When or if I do come by and the actual office is open and I wait in line for whatever to send off, the staff are always patient, helpful and really just honest hardworking nice people. Ive never had any bad experiences here.