Gold’s Gym

When they were Golds. The staff was rude, no customer service. Now thats its Health Trax still the same employees with the same carelessness. They have seen me in there for years, they have seen me bring 5 new members in and sign them up. Now i left, i will have them leave as well.

Health Trax is a joke. They literally are losing money by letting people walk in the door for classes without even checking if they are members. We watched people get waved in without even getting their membership cards scanned. 2 people laughed and said to each other «we didn’t even pay for the class!» Employees clearly don’t care. NOT very safe when you have a day care open. Cancelled my membership today. We won’t be back.

So sad that Gold’s in EG is going out of business. Hope they can work out something with the landlords and stay open.

The clientele which frequents this gym are indicative of the gym itself. The classes are scripted, outdated & worthless. I took a few classes whilst there and never again. The front desk staff are immature & rude. The owners are greedy a**holes and will resort to supershady tactics in order to keep your membership. They are shooting themselves in the foot with their behavior considering the competition that has recently opened in that area. Rather than «working «with clients they alienate them. Beware.

I would say this gym is ok. The equipment is good and the people are nice but the place could be a little cleaner. They have a nice layout of equipment and everything you need to get in a good workout.

I take responsibility for not reading the fine print. My bad. However, it is very unfortunate that the otherwise pleasant associate made false statements. Buyer beware. As for the rest of the experience, cleanliness, vibe, etc., see for yourself or NOT.

This is a terrific gym. The staff and trainers are terrific and always willing to help or answer questions. There is consistently new equipment, most recently Move Strong; picture an adult jungle gym that includes a rope ladder, allows for a varied and dynamic workout perfect for cross fit training.
Trainers like Hugh, Dylan and now Ian are highly recommended as their knowledge level and ability to take staid old workouts and beef them up into something new and «fun» is worth a lot.
Lastly the location is perfect. You should go!

Great staff, feels like a family owner gym when I’m there because of their friendliness. Great selection of equipment and classes, plus who else has a cardio theatre!!!

Been here about 3 months. I usually go early in the morning (6am) and it’s not too crowded. Good selection of free weights and machines so you’ll find whatever suits you. I’ve always found it to be clean and the staff is friendly. A bit pricey ($ 40−50/mo), but that’s East Greenwich for you.

I just want to tell you all about my experience. The gym is filty first of all. There is about 2 inches of dust on all of the cardio equipment. The dust bunnies are every where. This is indicative of how the place is run. At the basic level you should be able to keep the place clean. My second complaint is that the front desk people are so unfriendly. You walk in — no one smiles, no one says hello — they just look at you with contempt. I mean come on people — you are in the people business! The culture is very combative but I solved the mystery behind that one — turns out the gym is owned by attorneys so that makes sense why the vibe is so hostile. I actually dread walking in the door because of the front desk people — I know that New England is far from the hospitality capital of the world but it is harsh.
If you just want a place to do some cardio and some classes it is not too bad for the price but if you are looking for more well… the training staff leaves a lot to be desired and I actually had the worst training experience of my life at this gym but he is no longer employed there so at least no one else will suffer that fate.
Having lived all over the US and belonged to many gyms this one is far from the best but it is pretty inexpensive. There is not much to chose from in the area so you are kind of at their mercy.
I am just waiting for LA fitness to open in Cranston!

I actually can’t stand this place. The early (early) morning staff are nice, but the desk staff in the afternoon? It’s like the kiddie area. Just try getting someone’s attention, then. You have to wait until they are done talking among themselves. It’s consistently frustrating– nothing like really feeling unwelcome! Anything you ask about is just too much trouble. Then, it’s all the little things, no prices on the protein powders or bars, too much trouble for desk staff to break up conversations to tell you how much. Want a towel (which is part of your upgraded membership)?? Be prepared to leave your keys (towels are stained and threadbare, so it’s not like anyone is trying to steal them!) — that’s right, you get to carry your drippy, sweaty towel from the locker room, get to wait for the front desk staff to break up their conversations, etc., etc. Some of the equipment has seen better days, the staff do not consistently screw the tops of the spray bottles on so when you pick them up the bottles may fall and spill, the hydro-​massage (which you pay extra for as part of the upgraded membership) often seemed to not be turned on/​plugged in/​working, not super clean, and just not a fun place to work out. Very sorry to say this– the Y was better (and a better value, as well!).

Scumbags who play games when you cancel your membership. I signed up for a membership before they even opened. They had a little space next door while doing the build out. I was a member to this oddly organized gym for over seven years and I wanted a change. I went to the front counter and asked that they cancel my membership. They said ok and I assumed I was canceled. It took me four months of continuously being charged before I could finally get them to stop charging my credit card. I have heard the same story from several other people. The layout is not conducive to good work outs because the equipment is laid out by people who don’t work out. All that being said I give it 1 star for being clean but would never go back because of their playing games about canceling my membership and charging me for an additional four months. If you want to have the same problem then this is a good choice.

I don’t often write reviews but this gym has made me furious. I have had my membership automatically charged to my visa account for convienece. Well my visa was compromised and I had to obtain a new card and account.
Anyways, I forgot to notify the gym of the new account as I was out of the country. So their monthly membership charge was rejected.
Instead of calling me or suspending my membership, they sent my one missed payment to collections that incurred an additional collections charge.
I have a month to month membership here, but after this incident I will be going somewhere else. Screw you golds! Next time at least have the common courtesy to call and make a notification.

The best gym in RI. I know Gold’s sounds like a meathead gym, but this is the best gym I’ve ever belonged to, particularly in terms of the classes they offer. Wendy is an excellent yoga teacher – and the extra long class really makes a difference. The Turbokick class is a hardcore, but really fun workout. And any class with Jackie O. is a good time and great cardio. I’ve moved out of state and miss this gym dearly. Exercising here is something to look forward to; when I worked out here, I was in better shape than I’ve ever been. Gold’s is also clean, friendly, and reasonably priced (if a bit expensive for the RI market), and the smoothies are tasty.