T-Mobile

This store is unprofessional. I was able to get a new phone but what a nightmare. The sales guy actually threw my phone up in the air to pretend like he was going to drop it. He did this because I didn’t want to buy a case at this store. Then he slammed my brand new phone on the counter. I was extremely uncomfortable.

The store has terrible service. I went in there to get a phone and they said they could transfer the data from my old phone to the new phone. When I handed the guy my phone the first thing he did was yank the battery out of my phone and didn’t even turn my phone off. I was surprised he did that. Because of what he did all the data on my phone was corrupted and lost forever.
Then these guys told me that they did nothing wrong and it was my fault that the phone was corrupted. Later when I brought in documentation from the internet saying you should never remove a battery from a phone that is on because it might corrupt the data these guys continued to blame me and said they routinely take the battery out of phones without turning them off and they have never had a problem before and therefore it was my fault that the data was lost.
I decided to cancel my service with these jerks and then I got billed $ 100 more than I should have and they were threatening to damage my credit report. I was forced to pay their fraudulent bill so that my credit would not be ruined by these dishonest people. These people do not know what they are doing and they are abusive and mean to you. Avoid these jerks like the plague.
This is the worst phone store I’ve ever had to deal with. Even their phone service is terrible. I had no internet access on my phone in many different states that I travel to. No service throughout most of Nebraska, or much of Iowa. Ramon and his supervisor should both be fired. If I could give no stars I would. In 20 years of using cell phones this place is my worst experience.