Grease Monkey

UPDATE: I spoke with the store manager and the GM about the mishap with my Jeep Oil Change. Everyone was concerned, apologetic, and took responsibility and repaid me for my repairs. From lengthy conversation with the owner, I believe this incident was a one-​off that just happens from time to time from human error and this was just unluckily my turn in the barrel. Within 12 hours of me walking to the store with my receipt from JEEP for the engine cleaning, the staff had done a damage control session to figure out what had happened and how not to have that happen again. Honestly, crap happens, it is how you handle it! Based on my previous 18 year at this location, and the way the problem was handled, I award Grease Monkey 4 stars– they made it right and sought to insure this would not happen again to anyone!
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Boooo! My oil change was performed inappropriately on my Jeep Wrangler Rubicon, requiring me to have my car towed, the engine cleaned and oil replaced at a significant cost.
Approximately 2 quarts of oil was dumped into an empty cavity in my engine — they missed the neck, and then when the engine heated up on an off-​road trek, oil started pouring out of my engine and under carriage. I had to have the car towed in to the dealership where they had to perform a cleaning and new oil change cost me over $ 300. I would pass at this Grease Monkey location as they obviously did not know what they were doing.
I will be talking to the grease monkey manager and District manager to see if they refund from my money for their damages. They might be able to gain a star or two by customer service.

My husband has been using Grease Monkey for a few years now, and yesterday we dropped his car off for an oil change. After a few hours without receiving a phone call to let us know the car was ready, he called to see what was taking so long. This was a little after 4:00. They told him the car was done so we headed over after 30 minutes or so to come pick it up.
They were closed when we got there.
My husband had to work the next day and now had no car. So we came in this morning when they opened at 8:00 to pick up the car.
They told us that «it’s up to you to check the hours». It’s also basic customer service that when a customer calls to come get their car and you have just closed to let them know! It’s not at all convenient to have you car locked in over night and you have to call in late to work the next day. Needless to say, we probably won’t be returning.

I always go to a different location, but decided to give this location a try since it is conveniently located in my neighborhood.
There was a line of cars waiting so the manager asked me to pull aside to the front so the line did not compact. Well, they forgot about me and I waited about 20 minutes before I finally asked them when I’d be helped. They had taken about 2 – 3 new cars while I waited. They admitted they forgot about me (because I was taken out of the line of cars awaiting service). They offered me an apology and nothing more.
Time wasted.
It should also be noted that they told me they gave my car a top off on fluids which I found to be extremely odd because I had just looked under the hood about 5 minutes prior to pulling up to the garage and all the fluids were already full. So what did they top off exactly?

I have gone here a few times now, but this time was the last. As I was checking out I heard «Tires are at 36…» On my way out I think to myself «How are my tires at 36?» I drive a huge Land Rover which would be on push if my tires were at 36. Knowing that they didn’t actually take the time to do the tire check leads me to believe they actually didn’t do anything but the oil change– which I crawled under the truck to even make sure they actually did. I don’t like businesses that lie to customers. They’ve lost my business.

I have lived in the DU neighborhood for over thirty years, and can’t remember when I didn’t have the Grease Monkey here. I’ve always been impressed with their fast service, friendly atmosphere, detailed descriptions of services, and no hard sell practices! I have a 2003 Saturn that I want and need to keep for a while more, so there are usually some additional services they recommend, in addition to the oil change I go in for, primarily due to the 117,000+ miles on it! They take their time going through the print out of these with me, which shows: the service/​parts; recommended service interval; miles since last service; the status and the price. They show me my actual filters when they recommend a new one. However, yesterday I had a new experience. The manager Bob came out to tell me that my oil filter housing needed to be replaced. Okay, that’s a new one, but when he said it no longer would hold the oil they had added, it would just flow straight through, I immediately panicked, knowing they couldn’t even start the car to move it. With no hint of patronizing me, he quietly explained how he had a contact near a Saturn dealership, who was already checking on getting the housing. I asked how much something like that would cost me, and he said not to worry about it, they would take care of it (the labor cost I assumed). Since they couldn’t move it, I assumed they would want me to get it towed out of the bay area, but instead, he just took my phone number, to call me when it came in. He called in less than an hour to say it was all taken care of, and I could come pick it up. They charged $ 0 for this housing replacement! Great business and great people!

They’ve been fine in the past, but recently spilled oil on the engine during a servicing, which made my car smoke up on the highway. When I tried to complain, the manager didn’t come out for 20 minutes, so I wrote a note and left. Not great.

These guys have been very good to me over the years. They have always been honest, have never tried any tricky upselling, and they are fast. I’ve had nothing but cordial service, and they go above and beyond to answer any questions.
I will continue to go here even if I move away from the neighborhood.

I visited this Grease Monkey because it was near to my location and I was pressed for time. The reviews were, overall, quite good, and as it turns out, well deserved. When I arrived, I was greeting promptly and professionally. I explained the items I needed done. They gave me a few options on additional services, a couple of which I did not know they did — like changing my wiper blades and my brake fluid. It was very helpful for me to get all this stuff done at one place. I found the prices comparable to other places and left satisfied, knowing my car was in better shape than when I arrived, and I was set for the winter. They also found a nail in my tire, and overfilled the air so I had time to get to my preferred tire shop. All in all, thumbs up. Polite, prompt, thorough, but not pushy. That’s my kind of place!

Previously, I have had a generally positive experience here and have gone here for my oil changes for the past 2+ years. Jesus (bigger Hispanic guy — I think that’s his name) is a great employee, goes out of his way to make you feel like you are an important customer, makes good suggestions for car maintenance and is very friendly.
However, the rest of the staff is unstrustworthy and just trying to make money off of you. They certainly won’t go out of their way for you even if you are a long time customer. I recently went in to have them put in some bulbs that I purshased and brought to them at their suggestion. There were zero cars in the bays and some slimeball with a dip in his lip wouldn’t help me and told me to come back next week when the manager was in. Very unfriendly. Very unhelpful.
Since I can’t guarantee I’ll always have Jesus as my service person, I won’t be going back.

I stopped in not expecting much and I was blown away, they made the oil change process quick and easy, and even changed my tail light even though I had purchased the bulb somewhere else. They did not try to up sell me and instead just told me things to be aware of and reminded me that I can stop in for have my fluids topped off between services

HIGHLY RECCOMEND.
I am already a fan of the Grease Monkey located on University Ave by the University of Denver. After three years in Denver I cannot say that I have had a better experience with the work done on my vehicle and the staff at a repair shop.
After my car troubles today, I am more inclined to say that this is the friendliest most conscientious group of employees that I have come a across in the car industry. I had battery trouble and these employees did everything to make sure I found a retailer with my specific (more rare) type of battery, even though they did not expect to benefit from it by way of commision, revenue, etc.
You get the feeling that they have a genuine concern for their customers. An employee by the name of Alan took the time to thoroughly explain the problem at hand, and did not try to push additional services/​products on me.
I don’t know about the rest of the Grease Monkey franchise, but this location has customer service perfected and should serve as a model for the industry.
Plus, it’s Tuesday and I’m a lady so I got a discount. They also have discounts for other days, so stop by to check them out.

If you come on a weekday you’re set

Oil changes seem to have become more and more and more expensive… so naturally, it’s best to just go somewhere with good and honest service.
I decided to check Grease Monkey out, finally, after living in the area for almost 5 years. I’d always opted instead to go to Jiffy Lube for oil changes because of familiarity.
But because of something (call it lethargy if you want) I decided I didn’t want to go far for my new oil change and paid these guys a visit.
I was greeted as soon as I stepped out of my car and let the gentleman know I was looking for an oil change. He got my info down and explained the variety of oil changes available, including stuff like hi-​milage services. I told him I had to go cheap, so I opted for the basic service. He said no problem at all and took my keys-didn’t spend 5 minutes explaining why I should spend more money, which I appreciated.
Their waiting room isn’t bad at all-​coffee, donuts, cookies, water, magazines, TV. If you want, you walk around or do whatever else while they do the change, and they’ll call you as soon as your car is ready.
While I waited, their employees came in occasionally to explain to other waiting customers what they were doing and anything to note, and even offered some tips-​one guy had a pool of oil on his driveway at home and someone gave him a quick tip to clear it up.
When it was my turn to hear the run down, the mechanic came in and went over the services they were performing, and a few things to note (like my air filter). I told him I was looking just to get the oil change and again, he said no problem and didn’t try to up-​sell me.
When it was ready, they went over all they did one more time and rang me up without trying to sell me stuff I didn’t need or ask for.
The whole experience was smooth and effortless, and the whole staff was genuine, nice, and honest.
If you’re looking for an oil change in the area, check these guys out-they’re a great choice!

Fast oil change, friendly staff that recommended a few things but wasn’t pushy AT ALL. I’ve been back and I will be again.

We worked with one of their employees to fix a different Grease Monkey’s mistake! Woo! He gave us a steep discount and helped us figure out how to rectify a broken oil pan. Plus, they were fast, checked our tires, and didn’t give us any usual mechanic gaff («You’ll not even make it out of this driveway alive without fixing blah blah blah»). Score.

This is a fantastic place to get oil changes for Tiffany’s Jeep, or other vehicles if you do not happen to be in possession of Tiffany’s Jeep. It’s not the cheapest but they vacuum and clean the windows and all that, and they actually remembered to put oil back into the car, unlike what one of their competitors did to me once.

Nothing particularly good or particularly bad about this place. It is quite expensive, at least compared to where I normally go in CA. After taxes and everything, the «cheapest» oil change cost me $ 40…I’m used to paying closer to $ 25. Of course, they came and gave the spiel about how I should do a million other things that would have ended up costing me over $ 100 — I passed on all of that (cabin air filter, regular air filter, some engine flushing thing that you’re supposed to do every 15k miles).
I asked them not to put any windshield washer fluid in my car because the reservoir is cracked, so it just leaks everywhere — but they did it anyway. I asked them to check the pressure on my tires (which they are supposed to do anyway, but I wanted to make sure it got done), and they did do that.
They accidentally put an extra $ 35 on my bill for changing the cabin air filter, which they didn’t even do, but when I told them it was no big deal for them to take it off. Just make sure you know what you are getting charged for.
Oil change took about 40 minutes, they said it would take 20.

Friendly staff and very fast service. They even put in an air filter that I had bought at a store. I actually find that almost odd.