Verizon Wireless

Went in to get my own phone for the first time and I was greeted right away by friendly staff and great personalities. Kino was awesome at addressing my concerns and finding me the best possible deal in my budget. The manager Melodee helped with that as well. Great knowledgeable staff and friendly service I would strongly recommend this place to everyone.

Came in to upgrade two phones on my line.
Got helped by kino.
He definitely took care of us and was able to make us feel confident in our upgrade and plan choice.
If u don’t feel confident in the purchase just ask him to calculate for u the cost.
Ask for kino the guy is upfront and straight forward. Give this guy a raise!

This Verizon store is located in a strip mall on the corner of Katella and Knott Ave.
This strip mall houses most of the business that I frequent in the line of my work, and a couple of good eating establishments.
I usually go at lunch time, and the wait kills me. They do have a payment kiosks that I frequent on a monthly basis.
I find that most associates have little knowledge of Apple products-​so when I have a problem, I end up at the Apple Store.

Very bad service don’t go over there a lot of scam especially if it come from a store manger Fabian no more Verizon after 15 years thanks to you Fabian

My sister was right!!! She came into this Verizon some weeks ago and bought an i phone from Carla Meza. She told me that Carla helped her so much with her large purchase and helped set up her new phone. She couldn’t say enough nice things about Carla. So she told me that I had to buy my i phone from Carla also. My sister and I went in last Sat.10/31, and I was, and still am, so impressed with the help, friendliness, and knowledge of Carla. Thanks Carla for all your help with this large purchase. John

Can you say SCAM!!!
Ordered a phone on line, went to this store to pick it up. The sales guy disappears for 15 minutes. Finally came back with a cart of accessories in addition to my phone.
So begins the three prong sales pitch. First off, straight sale of overpriced accessories. When that failed, it was on to they are «free» if you trade in your old phone right now. When that failed, it was «free» accessories because your are a loyal customer. I specifically questioned how that stuff could be free. He repeated it was «free».
So here’s the truth. I purchased a new phone on line using an available upgrade for $ 199. A discount of $ 100 was applied, leaving a balance of $ 99, plus tax, plus a $ 40 upgrade fee for a total of $ 180.
After the «free» accessories were added by the salesman, he tried to get me to sign a contract for a monthly payment that added up to $ 552, PLUS tax and the $ 99 phone charge. He was «waiving» the $ 40 upgrade fee.
What’s wrong with that you ask? Well the $ 100 discount disappeared, I was going to pay full price for the phone and an additional $ 99 on top of that. So in reality, the «free» accessories were costing me $ 200!!! Plus $ 450 more for the phone than I was paying on line.
The salesman CLEARLY LIED, tried to get me to sign without reading the text (a monthly sales contract), was making me pay for the «free» accessories, and erasing the $ 100 discount in exchange for «saving» $ 2 per month on my bill. What a f-​ing scam!
The worst part? He did it with a straight face and didn’t apologize for misleading me. He had changed my on line order without my permission in an effort to sell some accessories and make me pay full price for the phone. I warned him I would review the Verizon documents when they get emailed to me and he better not have changed my plan or added features I did not want. I’m not holding my breath on that.

Got a iPhone there thanks

On 7÷15÷15, I purchased a new iPhone from this store. Along with the phone, the salesman also included some so-​called «free» peripheral equipment, including a tablet computer, as part of the renewal of our 2-​year contract. After repeated assurances that there would be no charges of any kind for this tablet, I went ahead and signed the paperwork and left the store.
On or about 8÷3÷15, I received a letter from Verizon detailing the «recently upgraded» device information for my account, which included a $ 10 monthly charge for this «free» tablet and a new phone number that would be associated with it.
On or about 8÷4÷15, I contacted the Verizon call center based in South Carolina to inquire about this. The rep said all he could do was take my complaint information, input it into the system, and then send it to the Verizon store in question. He said a store manager would contact me within 24 hours. As of today 8÷9÷15, no one has contacted me. The phone rep did point out that Verizon allows for a 14-​day «change your mind» grace period, but also noted that more than 14 days had passed since the contract signing. Interestingly, the above mentioned letter I received on 8÷3÷15 was actually dated 7÷18÷15. Had they sent it in a timely manner, I would have canceled the tablet portion of the contract, as the 14-​day period was also mentioned in that letter.
I did sign a contract, so I understand we’re stuck with paying the $ 240 over two years for a «free» device. Of course the device itself was free, but we were not told about the monthly charge, even though we asked more than once if there were any other charges associated with this device. Just need to say here, I’m not writing this because of losing $ 240. But if Verizon has over 100 million customers, all they have to do is rip off each customer for about $ 10 a year to add a billion to their bottom line. If they find enough chumps like me, we’re talking well over ten billion.
So, they actually fooled me twice, so shame on me as the old saying goes. Two years ago, I got a new phone and re-​upped my 2-​year contract at the Verizon store on Jamboree Rd in Irvine. The rep at that time tried to talk me into buying insurance for the phone, but I told him no insurance more than once. However, I never paid any attention to my bill after that, and I found out only after checking my old bills recently because of this latest rip-​off that I had paid for that unwanted insurance for the full 2-​year contract term. Yes, it’s my fault for not checking it earlier, and yes, just as with this latest instance, I’m the dummy who trusted them and signed the contract without reading it carefully.
So, this is really less of a complaint against a specific Verizon store or employee, and more of a statement about Verizon in general. Deceptive business practices seem to be entrenched in their corporate DNA. Friendly as the Cypress store folks were, they get one star for the tablet deception.
However, for faithfully following the apparent Verizon business model, they do deserve a five star rating from corporate headquarters. Hopefully the commissions and bonuses were worth it.

After visiting this store last week, I now understand why my ex husband was hired and loves working for Verizon in Oklahoma. First off its like you walked on a car lot, attack mode. I told him off the bat I have bad credit so let’s run that first. And yeah, prepaid we went to. He showed me a few phones, wasn’t highly impressed, but when going from a stolen HTC m8, I doubt any prepaid is honestly going to impress me. However, I’m tired of wasting my money so I told him I’d like to go to my car so I can research the phones online that he showed me so I don’t buy another phone I hate. He said, «I can only waive the activation fee if you buy it today» oh im sorry, do I look like I was born yesterday, my bad, here I’ll take it now that you put it that way. Please! I told him «oh, only today? Guess I won’t be back today, nor tomorrow!» Now I’ll never use Verizon even if they gave me a cool phone for free. I hate pushy over confident companies. I understand my ex’s love for his job now. Perfection!

HOW ARE THERE NO REVIEWS about DARRYL on this page!!!
I am so confused as to why there are so many NEGATIVE REVIEWS on this Verizon store.
If you’ve had a bad experience with this store, YOU HAVEN’T MET DARRYL. I highly suggest you give it another shot; just make sure you’re speaking/​working with him. He is definitely an asset to the team.
After being frustrated with Wireless Advocates associates at the kiosk in Costco (I had to go in three times, spending a total of 9 hours standing, watching them TRY to set up my account + some additional time on the phone with their regional manager… tmi), my family and I met Darryl.
He was extremely patient with listening to all the problems we were having with our contract, was sincere in giving advice, and was so amicable and helpful.
He even worked with us past closing time to set us up with tablets and told us how we should deal with the DOA iPhone 6 I had just received from Costco minutes before. He looked up all possible discounts and promotions available to cut our costs (we have a plan with 5 smartphones), and we could not be happier with the results.
Thanks Darryl! We’ll be back to see you. VERIZON, THIS EMPLOYEE IS GOLD.

Fool me once, shame on you. Fool me twice, shame on me. I happened to be in the area and I had some time so I ended up here again. I waited maybe 10 mins. before being helped. The whole process took about an hour. Here’s what happened:
1.) I added a tablet to my plan and was debating between two. The sales associate did a side by side comparison with me and answered all of my questions. I started using my phone right away, but didn’t take out the tablet the associate had put in a bag until after I got home. It was not the tablet I had asked for. But it was the other one I was looking at anyway and my dad seems happy with it.
2.) When the associate gave me what my monthly rate would be going forward, it sounded reasonable enough. I received an email afterwards and it was more than what he quoted me.
3.) He also Informed me that the next bill would be prorated. He said since I am making changes one day shy of the last day of my billing cycle, it would be a small amount and not to worry about it. Wrong again.
4.) He asked me which color phone I wanted and I said black. He went to the back and came back 2 seconds later with «Sorry, I forgot. Which color?» About 5 mins. after that he came back out with my tablet, phone, and a BUNCH of accessories. Basically, he was busy grabbing extra stuff for the tablet and phone. Of course I didn’t buy a single accessory. I can find better and cheaper stuff on Amazon.
At the end of the day, I got the phone I wanted and my dad is happy with his tablet. We even went to a different Verizon store the next day and he said he didn’t even like the other tablet that was in the running (he doesn’t know that the one he has now was the wrong one). So, I guess it was a good «mistake.»

I had a problem with the Fullerton corporate store and the GM Dre offered to make it right. He even offered to speak with the Manager at Fullerton but he would not get on the phone… cypress is a little bit farther for me but am will to make the trip for any future business

I am happy to have found this Verizon store! Steven F. Was awesome! He gave me and my mom great customer service and was friendly and respectful :). With genuine customers like this, I will continue to be a loyal customer to Verizon! Keep up the good work!
(This review was meant for the GoWireless Store on Katella; the shopping center where Costco is)

They’re kind of like dealing with a car salesman. They don’t give you all the information. I heard Verizon inside Costco has better customer service, I’ll try them next time.

It gets one star because i can not give zero. Poor customer service. They are liars and thieves. They gave me a «free» car charger then on my verizon its on my bill they charged me 32 $ for it. Thats fraud. Before that they sold the phones they said they were holding for me. Then because of a mistake they made they made 3 accounts in my name and sent one to collections. And i have only had them since late October and i still haven’t received all the credit for changing companies. Then i go in to ask about it and ask for a manager the guy at the door who is dressed like he is in a music video tells me it will be about 15 minutes 45 minutes later i find out he is the manager. His beard was so long i couldn’t see his name tag then he went on to have a personal call for 35 minutes at one point another worker asked him a question and he said can’t you see im on the phone.
Then i finally tell one of the other ppl there about how im being screwed over by them and don’t sign anything do one of the employees help me. then i look over to see another employee who was dressed like he was in a dj kahlid video with beats headphones around his neck and the whole 9. Dress for work ppl. When its all said and done im told yeah we owe you money but we can’t do anything till the next billing cycle. I get him to put it in writing. While he is doing that i hear another salesman trying to sell 75 $ cases to an elderly couple and35 $ screen protectors. I step over and tell them about my screen protector and the salesman throws his arms out and says «hey! Come on man this is verizon!» Then snatched everything he was showing the couple up like a little kid while the old lady meekly said she was still looking.
This place and the employees are unbelievably unprofessional avoid them at all costs better to have metro then deal with these scum bags

It’s unfortunate that Verizon is so concerned about making money on new phone sales that they will make you think a minorly damaged phone is irreparable.
A year ago, I brought my iPhone 5 in with a shattered screen that wouldn’t light up. Their solution: your phone is broken and you are ineligible for an upgrade so here are your options for purchasing a new phone outright. They wouldn’t dare HELP me and risk losing out on a phone sale by telling me iPhone LED screens are readily available and easily replaced. Luckily I was smart enough to look into it, and BAM — 2 hours and $ 65 later, my screen was replaced by a third party and good as new!
Then today, as my iPhone 5 is now two years old, I went to the store with a battery that would only hold a charge for about 30 minutes. Basically, they told me after some technical tests that my battery had «gone kaput» and my phone was no longer under warranty, and unfortunately, since the iPhone’s battery is inside of the phone and inaccessible, there is no way to replace it. They were happy to show me all of my upgrade options. So again, I left the store and was curious whether a third party repair company could execute the rocket science that is popping open an iPhone and replacing my battery. Lo and BEHOLD!!! One hour and $ 35 later, my battery had been replaced (complete with warranty) and my phone is again, as good as new.
I understand that they’re in the phone selling business, but a little customer service goes a long way when it comes to retaining customer loyalty.
The iPhone repair company I used was Mobile OC iPhone Repair.
UPDATE: My battery could have been replaced for FREE by Apple due to a recall. Verizon probably knew this but didn’t want to forfeit the opportunity to sell a new phone and extend a contract. I will definitely remember this when I’m deciding on a new wireless provider.

This Verizon is so horrible customer service is crap and the wait is «they pick who they want to help first» the tv with customer names on it is pointless.
Never trust anything they say don’t sign anything unless you actually read it. I had to call Verizon customer care (which they are there own category of stupid) in order to get what I wanted.
I’ve delt with at least 3 employees they all have the why are you here vibe.
In the end I would rather drive the extra miles to go to a different one since everything done there i would have to double check

Thank you CJ for all your time and patience with me. Much appreciated it. You get 10 stars

The guy with the hipster mustache is a d-​bag.
I came in to renew my contract and see if I can get a good deal on a new phone. He was «assigned» to help me. I asked him a few questions and also inquired about if during the 2 year contract I want to «add» someone in since my fiancé and I are getting married in a couple months, but he’s still in a plan with AT&T…the guy says to me, «Well why do you join his plan?» Wow, what a great way to talk to a VERIZON customer! The only good thing about this place is it’s close to home, but I’m willing to drive further for better customer service.

4:25 walked in, no one says hi.
4:30 thought about going up to an associate and trying to sell them a phone, oh wait that’s not my job.
4:35 still no knowledge of my existence
4:40 had to go to work in 20 minutes so I introduced myself to an associate. She said I’ll be helped soon.
4:50 a guy walked up and I asked him how long it takes to upgrade my phone. He said 20 minutes. I had work at 5.
5:00 forgot I left my paycheck there, oh wait I don’t work there. Cool beans.