Sprint Store

Avoid this shady store like the plague. So called manager has dodged my phone calls and hasn’t contacted me as she was instructed to by sprint to fix an issue with one of her employees adding a line to my account without my permission!!! The employees have side jobs selling their own phones (2 offered this to my son on two diff occasions) and I was forced to file a fraudulent transaction claim with sprint because the «manager» couldn’t be bothered to cancel the line and take back the «free» phone they told my son (free as in an additional $ 23 a month and the $ 120 the phone cost). Nevermind my sons name is not on the account and they had ZERO authority to change my plan and add a phone line when all they were to do was reactivate an existing line that was on hold until my son replaced his lost phone. Honestly the worst customer service and the most ass backward management of any business I’ve ever seen. Well guess the employees selling phones illegally and adding lines fraudulently should be enough to get at least the manager fired. Next time TCB and fix your mistakes ms manager. I hope they lose their sprint authorized dealer status cos they have no business operating. Never stepping foot inside this store again.

This is the WORST store I ever been too. On top of being the WORST store it’s a sprint authorized retailer and NOT a sprint store. These people have no leverage with sprint. Ur better off talking to sprint then these customers reps. They owe me money for a phone that they charged me for and I didn’t end up getting. It’s been 3 months and I still have not seen my money. I’ve gone in there an spoke to a Carlos (who obviously has no clue on how sprint handles there situations) who is the one who messed this all up in the first place and he 1^st time I went in there he told me they were going to send the money back in 4 – 6 weeks. I didn’t get it. Went in the 2^nd time and he told me they will have it on my next bill. That never happened either. Went in a 3^rd time and same idiot Carlos told me that someone is going to get back to me from his store bc none of the managers were in. At this point I’m basically irate! It has gone on now for over 4 months and still no resolution to my money. DO NOT GO TO THIS IMPOSTER STORE. GO TO AN ACTUAL SPRINT STORE AND NOT A AUTHORIZED RETAILER.

I had the best experience ever at this store. I had previously gone to 5 other Sprint stores and didn’t feel comfortable completing my transaction with them. I wanted to get one of my phones fixed, upgrade a phone, and change my plan. I wandered into this store just by chance and want to make sure everyone knows that Carlos and Joseph were exceptional! They handled my situation with care. I wasn’t in a rush so I was able to leave my phone while I went to the movies. When I got back, not only did they find the issue with my phone, I left there with two new phones, two portable hotspots, and a new phone plan that will save me $ 600 a year! I didn’t have a chance to work with anyone else but I can definitely speak for these two guys. I always ask a lot of questions and they had a lot of answers. I didn’t feel like I was a bother like I have felt at other stores and they were so willing to help make sure I was a satisfied customer and I am. Thank you for still understanding great customer service.

Too long of a wait. Even people are lined up they were under staffed and takes forever to take care of each customer. Worst is they are chatting away when people are lined up. Waited over an hour to get atteneded (there were only 3 clients ahead when we came in)

Be prepared to wait at least an hour+
Too slow of service, I would not come here if you are not a patient person.

Carlos is the guy! He knows the discounts and the difference of each phone features. He worked with us on how to save on our currently plan. He knows his stuff. When you think he is getting too confident, I think he was trying to be funny, but it comes out that way. Ask for him.

I have had two bill issues with (corporate) sprint and I come here so Cynthia can help me resolve the issues. She helped get my plan started over a year ago, and she continues to help me for any issues. I cannot speak highly enough of the staff here. I highly recommend sprint to anyone as they will always help resolve any issue.

Service reps do not listen, after telling one of them what I was looking for he brought me something completely different, what a waste of time. Buy on line better.

Worst experience EVER!!! This is not even a real Sprint store. I wanted a black iPhone 6 plus and the guy said it only came in white… I needed a new phone so I took it. After a talking to a few people I found out that it does come in black. I called Sprint directly and they confirmed they had black iPhone 6 plus’ and they would be happy to send me one but I can’t send them the white iPhone in that I bought at this store in exchange because this store is not really Sprint, rather they are a 3^rd party selling Sprint phones/​supplies. When I tried to take my phone back to the non-​Sprint store they assured me the next day they were getting black ones. Well that became their story for the next 6 days. They kept saying next day, next day, next day. Finally I just demanded that they take my phone back and I called Sprint directly. Lazy and lying employees. Do yourself a favor and go to a real Sprint store. You don’t need this headache!

Very bad experience here!!! Employees are lazy and look at you like you are bothering them! There’s a big boy that sits in the back and when it’s busy he doesn’t pitch in to help, he just sits there like he’s on break or something and you can’t bother him. Seriously… what does that guy do!!! Terrible place!
This isn’t even a real Sprint.

Excellent service, staff went out of there way to make sure my questions were answered and got the right products. Even went to another location and picked up phone that I wanted.
100% great service I will go back!

Don’t waste time at a bigger store. This place surpassed all expectations (granted-​they were low). After being treated like trash at the Fullerton and Buena Park stores, I was contemplating ordering online to avoid human interaction with Sprint employees. Their service has been great for 10+ years, but their people have made me want to switch carriers numerous times.
Then…I met Cynthia at the Cypress store, and all was right with the world.
I was greeted as I walked thru the door, helped within 5 minutes and back in my car on the road with a new phone & set up within 15 minutes. Wow.
Cynthia could put on a clinic in customer service (pay attention Fullerton and BP managers). She was smart, fast, knowledgable and didn’t lie or try to pull any shenanigans with extra charges and things I don’t need. She asked, I answered, and she actually listened to me! I was amazed.
Sprint has great service. And now I can say they have great people, too.

I came to this store and was pleasantly greeted by Carlos Gonzalez. He assisted me with my purchase in an efficient and competent manner. I was in the store for a while being indecisive but he patiently waited for me to make up my mind on which upgrade I would select. He was later all by himself in the store and not once did I see him get annoyed when more customers came in. He greeted everyone politely. That’s what I call excellent customer service!

Clearly customer service is not a priority. I have sat in here for 30 mins without anyone acknowledging my existence. Jose was rude on the phone. Carlos has been cool though. He’s helped turn it around.

Jose is oh so sweet and very very helpful :) 5 stars for him. I would not recommend sprint as my official phone carrier The service is way too slow, but as far as the service I received he rocked!

Excellent customer service. I went in to buy a cover for my new Samsung Galaxy 111. MarcoPolo and Nick were very helpful and accommodating. I asked for help transferring my contacts and they gladly did so. The I asked for help putting on the screen protecter and MarcoPolo did iot for ma but also gave me tips in case I needed to change the screen protector. I told him I had a fingerproof one at home and he said just to bring it by and he would be happy to change it for me. They could not activate my Virgin Mobile phone but told me to go to any radioshack store and they could do it or just call Virgin Mobile. He also told me that the case I just bough was very sturdy and he had the same brand of case. Very very nice guys. Wish all of the stores could have people as nice and helpful and courteous as these two. They are a definite asset to the store. I would go back there to buy future accessories I might need.

Not a fan. They wanted to charge me for activation and everyone knows you can call sprint for free activation. What a rip off. I hope to warn other not to fall victim to this

This store has awesome customer service! Went in on a Friday night for a phone swap thinking I would have to wait… not at all! I was helped right away and the serviced was above and beyond. I will definitely be back and would refer this store to anyone. Thanks to Rami and Chloe!

Went in to see if they could replace my phone becasue the camera was cracked and I pay for the insurance and they said that it was self inflicted. And said he would have to send it in. I said what am I to do till then he said nothing. What am paying insurance for.

We only have good things to say about this store! My wife and I are very happy and pleased with the customer service!
My special thanks to the manager RAMI who has been nothing but a gentleman, friendly, and helpful! He’s very knowledgeable and very to talk to!
5 stars!!!

So i recently left Verizon to go to Sprint, WHAT A MISTAKE!!! The service I have received so far is TERRIBLE!!! When I signed up I was working with Cory Swan, he assured me that because of who my employer was my activation fees for both lines which come out to $ 70. Since I didn’t have a paystub on me Cory said because I belong to AAA it would do the same thing and waive the fee. My first bill came and had both activation fees on there. I took my bill in and Cory assured me it’s normal to take an extra billing cycle for it to show up and the $ 70 will be deducted from my next bill. So a month later my second bill comes and my bill has not been adjusted. I take it back to Cory and feel that I have since been getting the run around. He told me he would call me back with an answer in 24 hrs and it has now been 5 days. I have called and emailed MULTIPLE times with no response. I finally got fed up and called customer service and they told me within 5 minutes that they are not able to apply both discounts (the AAA for the fee waiver and the employee discount for the monthly billing discount and my employee discount will not waive the activation fee) had he just told me that to begin with instead of ducking my calls and not responding to me I probably wouldn’t be so upset. DONT GO TO THIS SPRINT!!!

First time here at this location.
Had to run to the Spring store to check out some items and prices. It was in the evening time and there was only one salesperson in the store. I came in and he asked how I was doing and if there was anything I was looking for in particular. I told him what I was looking for and he showed me what they had. The whole time he was showing me the items, there was never pressure for me to buy them. After some thinking, I decided to get both things I needed.
Before stepping inside, I checked Unilocal on reviews. When I saw the first reviewer, I was a little hesitant. But after reading the two reviews with 5 stars, I decided to just go inside and see for myself. And you know what, my experience was great. Didn’t have any problems and I was happy with the merchandise

Love this Sprint store. I have spent hours waiting at the Westminster store and I don’t have that kind of time. This store is tucked away in a shopping center and is not very busy. They offer all the same services of the bigger Westminster store, but without the wait. I probably shouldn’t tell you this because now everyone will come over to the Cypress store!

This is a TERRIBLE store! Do yourself a favor and don’t ever go there. The customer service is horrible, and the staff are essentially thieves. Once, they tried to «not return» my expensive memory card from my phone, and now they won’t even take back their own merchandise, purchased at their own store (unopened even). They are disrespectful, unfriendly, unknowledgeable, and can’t be trusted. Go to Westminster or better yet, go to the Verizon or TMobile stores in the same shopping center and get yourself a new phone company!

This Sprint store has now become my official place for all my sprintly needs. Why you may ask? For one, its way closer than the Long Beach and Wesminster store, and two, the customer service here is waaaay better. The location is a lot smaller and kind of hidden, so you never have to wait more than 2 minutes to talk to a representative. All in all, great store. You won’t be disappointed.

What can I say about this store? How about its THE BEST experience I’ve ever had with Sprint period. The staff is very friendly and helpful and its not a circus like all the «corporate» stores (eg. Westminster). My fav emp rocked. Found some obscure corp discount rate I qualified for that gives me 23% off each bill. I never would have asked, and any other store wouldn’t have tried as hard to hook me up with it.
All I can say is WOW THANKS!

If you have Sprint like I do and need any service or phones, definitely go to this one! They have great customer service, totally nice and helpful on a number of issues.