T-Mobile

worse possible location ever! from management to the reps, this location slaughters the term customer service. the only thing theyll do for you is give you a headache and waste your time
whatever you do, drive away!

Great customer service from Ian! Very friendly and thorough. He knew about all the products and their capabilities.

Horrible! My bill is suppose to be $ 100 for 2 lines a month «unlimited everything» some how some way it always ends up being $ 300+ a month I should’ve stayed with metro fuckin rip off of a company I rather pay all ur «fees» which end up being as much as a contract cancelation so much for «no contract» than keep dealing with this every month!

My husband, his mom, and I came here to switch over from Verizon. I don’t understand all of the bad reviews, we had a pleasant experience with Aaron helping us. We all got new phones and an extra SIM card (right now it’s 4 for $ 120). They are doing construction so there’s that to deal with, although, it’s not that big of a deal.
Anyway, this was the easiest, least annoying experience I’ve had dealing with any phone company.

I went in on Saturday looking for a new phone after my HTC decided it wanted to make out with the floor multiple times. My dude Ian at the store instantly got me on the right track with letting me know my options for a new phone. He thoroughly explained all the upgrades I could do with my plan and was very tech savvy. He transfered all of my photos, contacts and most importantly music with ease.
He defined professionalism, knowledge and was super easy to talk too. I highly recommend seeking him out if you have any questions or would like to talk to someone who really enjoy helping.
Cheers

I hate to have to update my review, but my mother went into the same tmobile store and had a horrible experience. She said the clerk who helped her had a horrible attitude and dismissed her claims, she had an issue with her phone receiving the same text over and over. Cleark told her to send it back to the insurance company and went back to texting. He finally decided to help once she threatened to leave tmoible as a whole. All that was needed was a factory reset… She explained here issue to me and I told her she should have gone to my guy. And before I could finish my sentence, she said she was help by Franky. This was the same clerk that had given me exemplary service and to find out that he dismissed my mother the way all the other workers at tmobile do really bummed me out. I debated to update my review or not, and decided to go ahead with it because I’m over tmobiles customer service or lack of

Man this store is by far the best TMOBILE store around.
One night i went and they were closed. It was after 8, like 830pm.
They opened the door so i could pay my bill which was due at midnight.
BEST STORE EVER!!!

Went in yesterday to see about getting a new phone. I was being helped by Ian and he was great! I would go back and recommended people to T-​Mobile just because of his great service. He was also helping another couple after me while I waited for my info to transfer between phones and his customer service skills and compassion were on point! The customer’s daughter had passed and he was going to loose her voicemail when transferring phones… he went out of his way to voice record it from one phone to another. He went above and beyond with not only me but that other couple as well. Thank you Ian for your great service!

A multi billion dollar company, yet their staff at this store are completely lost. How is it that a customer can help delegate tasks, that the employees (at this store) should be delegating themselves. Unbelievable.

Visit this great store. Ask for Hepe. he’s is the best in customer service. He helped me a lot to start a business phone plan. Come to him. He is wiorth the Lil wait. He helped me others couldnt. He’s really acknowledgable with the whole t mobile structure, and really tech savvy. Switch to t-​mobile. I did.

im absolutely surprised of all these bad reviews, we been coming to this location for years and they’re always very nice polite and friendly… but this time a guy named ian (i believe that was his name) made a hugeeee difference he was super friendly, i bought my mom a new phone so he was very patient while i translated everything about the plan to my mom.
i was surprised of how fast he was and how he explained everything in detail.
im extremely pleased.
keep up the great work ian…

What i like about this product is that the dustproof and waterproof design, richer tone with HDR, and the increased battery life. I admire how i dont have to worry if i accidentally spill liquids, sink, and drop it on sand, and also it is pleasingly how it has the increased battery life, and it includes an energy saver mode that reduces battery usage and extends its life.

Looking at these reviews, im completely shocked… i have never had as good of experience with a phone store as i did here. First off the guy who greeted us at the door was super attentive and had someone helping us instantly. Now the guy that helped me, Hiep, was absolutely awesome and cheerful, best customer service you could ask for. He was quick and helpful and very in depth with everything, straight forward with all information. I would recommend asking for Hiep if you plan on visiting this location! Will definitely be returning for future needs!

DO NOT GO TO THIS STORE! It’s literally run by cheats and (identity) thieves.
On a rainy December night, I went to this store, ready to port over three family lines from AT&T carrying my own phones.
The associate first insist I must pay for another SIM card even though the T-​MOBILE iPhone 6 I purchased already came with a t-​mobile SIM card. When I pressed the issue, the associate said he had to sell me something… But I already have that something!
Next he proceed to collect my drivers license and had me punched in my SSN to run my credit. Moments later he told me I must pay a deposit… But wait a minute, my credit scores are in the top 5% well above 800, and I’m not buying phones from you. I need to pay deposit for what exactly?!
At this point I realized I was not dealing with honest people who respect my intelligence. I thanked the associated for his time, asked him to cancel everything, and left the store.
A month later I received a bill from t-​mobile demanding that I pay for one day worth of plan… Which I never agreed to sign up! This store stole my identity, assigned me multiple fake numbers, and opened an account in my name without my consent!
Please don’t come to this store. This is a dealer not a t-​mobile corporate store. I’ll be filing complaints with attorney general, FCC, and T-​mobile, in that order.

I wish i can give then –5 Stars.
Horrible Customer Service.
They didn’t even try to help me out.
I basically got the «You’re S.O.L» feel.
Seemed like they only wanted a Sale.
Do Not go to this store.
Go to the one on Lincoln & Valley View, next to Panda Express.
You’ll be glad you did.

Avoid at any price. S H ITTY liar employee. Do NOT come here unless you want to open a plan. For your good.
Best,

The last couple of visits have been a complete pain in the rear…
So, I’m stuck in a contract «contract free» world with them. My current phone, Sony Xperia Z was purchased before the JUMP program yet can I put it on the JUMP program so I can exchange it? Oh no! That would make too much sense. I have to buy a new phone entirely.
My fiancé exchanged his phone no problem, he got the new Flex and LOVES it.
Meanwhile, my phone, the Xperia Z isn’t doing so well, I went in, picked up the Nokia Lumia 635 and was happy with it. Not happy with the situation as now I have 3 phones on my bill to pay for each month, but happy because it will only cost me $ 7 a month and is not that big of a deal. I would try and figure a way to sell the Xperia and move on with my life. Now, the problems the Lumia has has nothing to do with T-​Mobile. Its a great phone but Microsoft OS doesn’t support a grip of apps that I use on a daily bases. My bank app is my #1 app and it isn’t supported on Microsoft. I went in to do the exchange after talking to the chat people on T-​Mobiles website telling me not to worry, the restocking fee will not apply because its in a grace period… I walk in, get told that is not true and they want to charge me. I leave, get on the phone with customer service, they get it taken care of, go back into the store, pay the restocking fee but customer service took what I put out for the fee and took that amount off my phone bill. I always get further with them.
Lets backtrack a bit, I come home and get curious so I do a detailed look at our phone bill and notice a $ 22 EIP fee for… I have no idea what. I get onto the chat with someone, we talk it over. When we exchanged the phone, the lady that helped us said the previous balance was taken care of and all we have is the new balance for the Flex. That is NOT correct! They covered all by $ 22 of the old phone and put that on our bill… Excuse me, no, I am not paying for the mistake of T-​Mobiles employees.
Then I get told this will be a one time courtesy thing… no, so long as your employees make mistakes, you’ll be fixing it!
So, not entirely directed to this location in particular, but to T-​Mobile as a whole I guess. Though this location has not been helping lately.
Oh, not to mention, the guy that activated my Lumia didn’t do it right. It tried to start up for well over an hour. I finally got tired of it and called CS and they said the numbers were input wrong… what do ya know, as soon as they corrected the issue, the phone finished loading perfectly fine.

Came here from the Long Beach location to grab a loaner phone while waiting for my replacement. Gal who «helped» me: rude, disinterested in delving out quality customer service, and complete lack of personality. T-​Mobile is cheap and so is their customer service.

Pretty good, although I disagree with the other reviewer. They hawk at you from the moment you walk in. IF I NEED HELP, I’LL LOOK FOR HELP.
Also, I hate one of the employees there! She really doesn’t know her stuff (Asian girl), and I always have to seek out Aaron or some other guy whose name I forgot, to basically give me real help (I feel like the girl gives you wrong information, unintentionally I hope).

This store was clean, and quiet. Major plus.
The employees didn’t pounce on you as you walked in, and they didn’t annoyingly hover over you or «keep checking in.» Another plus.
Buttttt… here’s where the stars fall. Price. Yes, they offer a mail-​in rebate, but why are they charging $ 18 to activate a new phone? And if you need to return the phone for any reason? $ 50.
This store did the job. The employees definitely didn’t help with what phone to purchase, or help at all, really… but they were friendly.