Wescom Credit Union

Been a long time Wescom customer, at least 25 years. This complaint is about the institution, not a particular location. This use to be a good reputable bank that I referred everyone to, but not anymore.
Long story short, husband and I are estranged, he gets the bank statements, not me. My son has a savings account there. I am the legal guardian of his account, just me. My husband overdrew his account, so Wescom, rather then notifying me or going after my estranged husband for the money HE owes stole the money out of my 4 year old son’s account. They claimed because my name was on both accounts, they could legally do this without my knowledge or consent, however if my son wants to pull money out they need my consent??? The only letter WE got was addressed to my 4 year old son (who clearly cannot read) stating they took his money to pay off the debt of (estranged) dad who had an overdrawn account we had no idea about. To be clear, I NEVER received any notification of this overdrawn account, even though I am supposedly a «joint» on it. NO statements ever came to me. NO phone calls were ever made to me, and MY consent was never given.
Will never use this bank, will never recommend this bank, would never trust this bank. They use to be customer orientated, they no longer are. Had I been notified this was happening, I would have paid the debt myself and gone after the estranged husband for the money, or at least would have taken my son’s account and put it in a CD or taken it out all together if I had known they would be so sneaky and deceitful with the way they took money from my minor son for his adult father’s responsibility.
When I opened the account, I told them my concern was dad’s overspending and I did not want my son’s account to be affected. I was promised it wouldn’t be affected if I left dad’s name off the account. What an untruth that was. I am furious because that was my son’s money. I was trying to protect and save it for him. It is infuriating that this can happen. He is 4 years old. 4!
Never trust this institution. USAA if you can use them a good credit union and there are many banks that will not behave this way. Do no use this institution. They do not stand behind what the promise.

I came to this new location on 1÷27÷16 and I’m not happy with it. I went to the old building thinking I was gonna run in and out like normal. I haven’t been on this side of town in a while so I guess I wouldn’t have known. The new set up is kinda funky. It doesn’t remind u of a bank but rather a freakin Apple Store. Smh. I walked in was like «wtf» what did I walk into.