U.S. Bank

US Bank is amazing! I was so happy that I wasn’t turned away because of a closed bank account in the past. Several other banks have turned me away, even though I have been paying off all of my debts. And not having a bank account had become a nightmare because of my income increase that resulted in banks asking for about 3 forms of ID and making me wait tensely to cash my check. Not to mention, no bank account means no direct deposit, thereby, resulting in waiting for a paper check via snail mail. What year is this again? And forget about a check cashing place — the fees? Yikes! So I’m very thankful to be get over this hump while I repair my credit and to be granted a second chance by US Bank!
First, I talked with Eric over the phone about my unique circumstances and he was polite and explained to come into the branch and they would try their best to help me open an account. When I arrived, I met with Phillip Eaves who was very professional and straight forward, but who I expected to tell me «don’t let the door hit ya where the dog…» after viewing my credit report, but fortunately he did not. He patiently listed while I explained my troubles and quickly let me know what kind of accounts I qualified for and was not judgmental about my past. He even offered advice on how to become knowledgeable about money management to achieve my financial goals.
He also completed the process seamlessly so that I could go about my day and the best thing of all was feeling that I’ve made an enormous step to get back on the right path and live in the 21^st Century again. Several of my co-​workers are looking for second banks outside of their credit unions and I’m going to refer them to US bank!

Wendy, the manager at this branch, is professional and helpful, and will go out of her way to help her clients. She has fixed many of the annoying and time consuming mistakes and errors that the inept tellers/​managers from the other branches have made to my account. If it weren’t for her I would have cancelled my account with US bank long ago. I highly recommend this particular branch due to its outstanding customer service.

I went in to withdraw +20,000 and they did not have the money!!! What!!! Its my money. They said I would have to request it!!! It would take until Wed or Thurs!!! I am seriously thinking about changing banks. I have been one of their customers long before it was US Bank. I have plenty of money in my account. They say you can only withdraw 5k at a time. If I needed an ATM I would have gone to an ATM. I plan to speak to Corporate about this. Its not like I was asking for 100k. I am not happy.

I had some trouble with my check @ Bank Of America so I went to US Bank to
cash my checks instead. The teller that helped me was Sunny, so was so kind,
but I was shocked that they charge a fee of 5 bucks to non customers. Then I
told her that my bank already charged me 12 dollars for a check not paid by them.
Thankfully she patiently listened to me and went to her magager to see if I could get the fees waved, and to my surpise they were. She even told me that I could bring back the unpaid check to see if I could cash it, I was so happy when I left.
The reason for not giving 5 stars is that when I went back I waited for her since
she knew all about my situation, and they were not able to cash my check, at
no fault of their own. I found out later it had to do with my works payroll. I even
checked online to see about opening an account with them, and they charge
about 7 dollars for an online account, costing me more to be a client than
one just walking off the street.

I have to say that I like US bank better than B of A or Wells Fargo. I am however upset that I ran out of checks and I had a hard time getting temporary checks. First of all it’s been almost 3 weeks since I ordered my checks and that’s why I ran out. The Teller informs me that if I use my checks I will be charged $ 2.50 per check, I thought about it and decided to order them anyways.
The Tellers are always friendly so it makes up for the long lines and lack of branches. Checks are almost $ 30 to reorder and if a better bank came along I would be willing to give them a shot.