Sprint Store

phone broke so i had to get another so i was visiting in not the best of moods but wouldnt ever take it out on a sprint employee. i figured this happens often with their customers so they would be able to console me with whatever specials or deals they have going on. i bought a note 4 a little over the year ago and had to get the note 5 even though the note 6 is coming out a month later… o well.
the employee was young as most there are and was willing to show me the products once it set in that i was serious about purchasing a phone. going with the note 5 i was offered every type of upgrade/​feature/​insurance/​accessory available… up sale up sale up sale is what it takes if you want to be a sprint employee im assuming.
so, after refusing everything other than the insurance, i had to ask if there was any deals or specials going on, and was answered with a no. then about 30 mins after the employee walks to the back and brings out the onyx speaker and tells me im getting a «hookup». i let him do his thing and patiently wait for him to tell me what the speaker. after he explains its a media deal, i ask if the speaker is the only item offered in the media deal, answered with a yes. i mention that last year when i purchased a note 4 i was offered the same speak along with other items which included headphones… in which i chose the speaker. i explained i dont even use the one i have at home. well, another walk to the back to speak with the manager, he delivers a set of headphones (not of my choice) saying he can replace the speaker for these and it will cost me $ 2 and some change. ok, since i need headphones.
so, the note 4 functions its just lags and resets which led me to ask if they do buy backs. the initial reply of «no», eventually turned into him looking at it then taking it to a coworker, probably the manager who eventually came out from hiding in the back to agree to take the phone for $ 100 towards my bill.
i got what i came for, yet didnt feel i needed to fish for everything. i felt as if i was looked upon as being out of date when it comes to knowing about technology… and this is coming from a person who has worked in the IT field for 15+ years. anyways, the whole process took at least an hour with only 1 other customer in the store. the sprint store in whittier/​la mirada area was way better with assisting me last year.
in addition, i prefer the note 4 over the note 5.

I have had my iPhone for 5 months and the touch screen stopped working. The response at the store was you can do to things, pay for a new phone out right or add a second line on your account. No customer service no caring for the customer just out right not caring. As a whole sprint is not customer service, they are only in it for the up sale. Pathetic and a true color of there customer service as a whole.

Went into this store to inquire about service and I ended up starting service with Sprint because of Verizon’s high bills every month I was just tired of. DAMIEN Vargas helped me and was extremely knowledgeable and helpful with the entire process. I thought that signing up for service was going to be as bad as buying a car, but Damien made the process entirely easy for me since technology is really not my thing. Go see Damien for all your cell phone needs he is awesome! Thank you!

Awesome service from jonathan. Went in to get a repair and he helped me out with everything and made sure my new phone came in asap. He even called me to let me know when my phone came in. When i went in again to pick it up, another guy that helped me out also had good service. He was blunt, honest, and did what he could. He even transferred everything from my old broken phone to my new phone. Its as if i didnt get a replacement, literally everything transferred over exactly the same, and he did this all while i went to go get some lunch. Thanks Jaime and Jonathan

So my phone was broken and I went to 4 stores and they all told me that I couldn’t do anything because I was under a lease, I felt like they didn’t want to help me since they were to busy talking amongst each other, finally my friend told me to come to this store and speak to a manager named Keith since they has been helped by him before and told me he was really nice but when I went there he was gone so I was helped by the new manager named daisy. By far the beat service I have ever gotten at a sprint store! She spent an hour with me explaining my different options, and it turns out that my issue was very simple all I had to do was pay off my lease and upgrade ! I couldn’t believe that the other stores weren’t able to tell me this, anyway after I got my new phone she was even nice enough to help me transfer my stuff and set up my new Apple ID. I’ve been with sprint for 12 years and was about to cancel but Daisy was able to change my mind !

I went to the covina store about a month ago, i was having problems with my phone the salesperson that attended me was a young lady by the name of Amanda. She was polite and patient with me, walked me through and explained to me the problem, and how to get around it if my phone was acting up again. She was very helpful and didn’t mind explaining everything a couple of times to make sure i understood. Ive told my family and friends that next time when they have issues with their phones to come to this store.

I went to another sprint store yesterday, I was told there was nothing they can do to help me with an upgrade, they were not helpful at all. Today I went to this store, Luis Perez by far provided the best customer service I’ve experienced with sprint. He went above and beyond to help. I highly recommend this store. I will be back to this store the manager was also very helpful.

Unfortunatly i have to change my review, pretty much i was told one thing and they went around and did another. I was specifically told my bill was going up 20 bucks. 179 – 180 bucks. From what he told me it sounded like thats right along with tax. It wasnt, my bill shot up to 222 bucks. A MONTH. I asked «what will my phone bill be next month?» Kaya said it should be about 179 to 180. That was obviously a lie. I go in and ask wtf? Girl at the desk told me my bill is right its about 180 plus tax. «We dont tell our customers how much the tax is» thats just a big fuck you to me. They dont tell you the tax because they want to get that sale and sucker your ass into a contract. Iv learned that sprint is no good. My girlfriend has had numerous times where they have tried accessing her email and their excuse was «we just do that as a form of advertisment» bullshit. Im tired of sprint. They are expensive and their service sucks. Along with untrustworthy. Iv found 2 services that will gladly buy out my contract. With exact same unlimited services.

Amanda Rodriguez helped my mom and I with purchasing a new phone for my mom. She walked up to us and was very friendly and attentive during our transaction. She looked up my account and gave me my options and made suggestions but did not pressure me into buying anything that I did not want, which was awesome!!! She was very helpful and made my mom’s day! Thank you Amanda!!! I recommend asking for Amanda to help you. She is friendly and professional and knows her job :)

Keith kaya is amazing! He laid out our options and gave us the best deal! He was beyond patient with us and our hundred questions ! Thanks keith you’re the best!

I went in Sprint today because I was tired of crappy T Mobile service & I was helped by Luis Perez, a very knowledgeable «trainee» to which I was surprised about! He was very knowledgeable, respectful & helpful with the phone dilemma I was in… He was assisted by Keith Kaya the Lead Retail consultant to finish up my transaction & I have to say this gentleman was truly the kind of associate every store should have!!! He was patient, answered every question I had with a satisfying answer, he was pleasant, professional & I am now a very happy 1^st time Sprint customer! Both these young men had outstanding customer service skills, unlike Verizon (Cust Svc sucks)!
I don’t usually take time out of my very busy schedule, which btw they were prompt today as well in getting me out of the store, that was nice too… But as I said, I am taking the time to write this tonight because it’s not often that store associates ensure or show that they care about the customer! These young men did!!! I give that store 5 stars Thanks to them both for a non stressful transition!!!

Stopped by to exchange a Galaxy S7 Edge phone case. I was over my 14 day exchange period by 2 days. Hector and Keith were able to come through for me and get that exchange approved for me. That was awesome, not only that! Hector hooked me up with a Galaxy Tab E as well for a GREAT price! This store is greatly recommended if you want a great customer experience. Thank you guys.

Omg they have two people working the entire store. With sevetal people waiting, this is everytime i walk in
. Ive switch over from verizon two months ago and they still havent paid my old early fees from Verizon. Bad service, no service. Thinking of switching over as verizon is much better BAD MISTAKE

I’m giving this Sprint Store three stars instead of the one I originally wanted to because to because I remembered a previous visit when I took in a phone that stopped work and they replaced it onsite. If I would have left a review back then, it would have been five stars but during my last visit to get my Nexus phone activated the young lady that assisted me had zero idea how to get the phone activated on Sprints network and simply told me that my unlocked Nexus phone doesn’t work on the Sprint network. I didn’t have time to screw around so I left and worked with customer service on the phone, whom also had no clue until I got an actual tech on the phone. Overall I feel like that particular employee wasn’t very well trained and the service was lacking.
#9 of 100

Keith was awesome and helped my mother and i transfer from att. He gave us the best customer service we have ever had. I recommend having him help u if u visit this store

I ported in from T-​Mobile and the help I got from Hector Q. and Damien was amazing. They explained the prices and plans and even transferred all my info from my old phone. I got two lines and my bill was just as expected.

Let me just say this store has some of the most helpful employees I have ever come across. This location is 100 000 0000x better than the West Covina location. All they need is a repair center and I’ll be set. And with that being said Keith Kaya is the best hands down. He’s been super helpful with my mom, aunt, and I with our needs when it came to upgrading and getting a new IPad with such sweet deals and he even explained to me how the iPhone forever plan works. He gave us the best customer service we have ever received and we’ve been with Sprint for 10+ years… if stopping by this location go see Keith.

I would rate this place no stars if I could. Horrible customer service! They only will speak to you if you are interested in spending money
(so they can get commission) if not they don’t want to help you and will send you somewhere else after waiting an hour to finally get help… No thanks … The manager Nathan sent us to Best Buy to activate the phones we just bought because he «claims» we can’t activate them there when our carrier is sprint … Makes no sense …
Won’t be coming here again and definitely calling corporate tomorrow.

Yesterday I went into the sprint store to try and upgrade my iPhone 6 to the 6s plus. The retail consultant Hector Sanchez was nothing but extremely helpful. He answered all my questions that I had. Yesterday was my best visit yet at sprint. He made things so simple and it didn’t take very long at all. To be honest I will be looking for that guy every time I go back now.

Keith Kaya is one of the best I’ve ever encountered l. A true help and will genuinely get you the best deal possible. Extreme pleasure and look forward to working with again. Best store ever