Pep Boys Auto

They really deserve no stars, I took my sons truck in for a oil change at 9:45am at 4:30 pm it still wasn’t ready called 3 different times for update on my 3^rd call I was put on hold and was left on hold, I had to drive to the store to find out the truck wasn’t ready after almost 7 hrs brought the truck home without an oil change, the worst part was both Mechanic and service advisor could care less when I told the advisor I was taking the truck all he could say was bye. What a disappointment

I really cannot give more credit to Pep Boys’s Repair Staff’s quality of work, honesty and Integrity. I was just there yesterday when my car’s check engine light came on the previous day. This was just 15 days AFTER having my car’s spark plugs air filter changed among other repair work done. Pep Boys analyzed my car’s issue and told me that the wrong spark plugs were the cause of the problem. They even told me that the air filter had to be changed. They even opened up the air filter compartment to show me the dirty old filter which was supposed to have been changed by the other company just 15 days ago. I was shocked. The service manager (Israel — a real super guy) was patient and took the time to explain the whole service that was done by his team on my car. Needless to say, the job that was done was absolutely top quality. I should have gotten to them the first time around and would have saved myself a bundle of money. Pep Boys has absolutely gained my trust and confidence.

This place really let me down. My dad use to always come here when I was a little girl. So I thought it would of been a great idea to come here for my car too.
I just needed a simple oil change. That’s it.
It took 5 hours. I paid 86 bucks. Car comes back with a broken dip stick.
I know for a fact that the dipstick was not broken before the oil change because that’s how I knew I needed one.
Then Anthony the clerk says that they would «check the cameras for me» and says he would «call me in 30 min to check and that he would let me know.»
Oh what do you know. HOURS LATER They say that they did break it.
So then I asked if I could have it replaced. And they didn’t even have the dipstick in stock and would have to order it in for me.
WHAT A BIG WASTE OF TIME.
Just the fact that the mechanic is dishonest, I would never recommend this place to anyone.
Plus to top it off. They didn’t even rotate my tires. Which came with the package I paid for.

I want to start this review, with a question. What ever happened to customer service? I went in to this location today, to buy a part. Good so far, right? We tracked down a young woman, who was stocking inventory and asked her if they had a throttle converter. She replied that she did not know, but if we followed her to the manager, she would ask. Good so far, right? Enter the supposed manager Chrissy, into the picture. All 3 of us walk up to Chrissy, and ask her if they have a throttle converter. Without looking up, or making eye contact, she says no! I ask if they have anything, like a choke cable or utility cable that I could use. Again without looking up, a little louder now, she says «I said no! «Now, I understand if your busy, and right in the middle of something, but to not even look up, and just dismiss a customer, WOW! All she was doing was stuffing a burrito in her mouth, nothing else. I guess food is more important to Chrissy, then customer service. Anyway to make a long story short, you do stock this part, it’s on aisle 8A. If someone from upper management sees this review, and can get Chrissy up from holding down the counter, you might want to show the part to her and explain how she personally lost Pep Boys a good customer, today!

This place was terrible! They tried taking advantage of me and they will do the same to you! They wanted to charge me over $ 200 and the problem occurring didn’t even need what they were trying to sell me! I didn’t let them go through with what they originally recommended and then the manager yelled at me for not carrying a piece that fit correctly. Plus they kept me waiting for 40 minutes, they didn’t even have the decency to tell me my car was done. Once I got the car back my AC was already working again (probably just needed a little adjusting). This place is disgusting!!! Do not use them, they will just try taking advantage of you too!!!
Update: After reading this, the manager Tom looked up my information to call me personally and apologize for the way that I was treated. He also offered me a refund for the initial cost of looking at the car and assured me his employees would receive the proper training necessary in regards to customer service.

My experience with pepboys didn’t start how i wanted it to i took a 8 month old battery to be replaced under the free replacement period i dealt with a very unpolite assistant manager very rude he told me he that the battery was out of warranty and the would not exchange it for me the following day the store manager called and said he apologized for his assistant manager and invited me back for a free replacement no questions asked he offered great customer service and as a curtsy renewed the warranty period he informed me that he has only been at that pepboys for one month and that he’s trying to better inform his crew about warranty policies I’m very pleased with his service and will definitely keep my business with them.

yes they say they replace a part and they dont and we get stuck with the bill so i do not recomand pepoboys to no one

Not sure why my last review didn’t get posted but I visited this location again because my «check engine light» was on I was helped by the service manager Kayelani which by the way was very professional, polite and knowledgable happy to see a WOMAN taking care of business! Technician Terry was also very HELPFUL that I will be bringing in my dads truck for service. I got a fuel cleaner that Kayelani suggested and let’s stop here because I can continue to go on. Thank you for the help and info. Everyone go down and see Kayelani and the Boys! PEPBOYS that is!

This location have the worse customer service, i cant believe you kept me waiting at the cashier for 10mins, and then one of the staff came out then i ask him politely if i can pay with him, he just pointed me at the empty cashier station, didnt even bother to page for assistance, im never ever gonna go buy at this store, i rather go online or try some other retailers, one thing i regret, i should have take some picture of the counter or take a video so i can post it online. By the way i left and didnt buy the goods i was suppose to get, that waiting game really piss me off!

Great service … I came in thinking that I had something bad wrong with my car. Come to find out I didn’t thank God. But the customer service was very good, they explained to me what the problem was and how to prevent it in the future

Poor service and very dishonest, My wife went in to get my car an oil change, they tried to up sale her to synthetic oil, then they said ghe car needed the tires rotated, the managers special, then they tried to sell her new tires, the car is new, and only has 11,000 miles on it. this place is shady. They never rotated the tires, when she went back they said they did, vlearly liars.

I brought my car here for two tires and oil change. Everyone was so kind. I suggest these guys if you are in the neighborhood.

Well where do I start. The Pepboys I was going to closed down. So I started going to this one. Well I thought I was getting good «quality» service, but that is very quickly going out the window. I just spent $ 1500 for them to fix my vehicle. 2 weeks later I’m having to call my AAA for a tow bcuz the reason why I took it in the first place, is happening again. They tell me it was a bad connection to a modulator ($ 1100). So it was fixed, at least that’s what was told to me. Exactly 1week later, same issue is happening AGAIN!!! And this time I am using their towing and not my AAA. And I will let them pay for the towing bill. I am losing my patients with this «repair service» and will most likely not be coming back to them anymore, except for the work that is under warranty. Other than that, fix my vehicle and peace out!!!

I just got my first oil change and I couldn’t have made a better decision then to come to pep boys! The service I received was fast and efficient and I will definitely be back for my next oil change and any maintenance I need for my car. I was assisted by the service manager Kaylanie and she helped me right away. She was very polite, kind and knowledgable. I definitely recommend pep boys for anyone’s automotive needs and if you come to this location make sure to ask for Kaylanie. She can give you great service and a good deal!

My experience with Pepboys was pretty awesome as usual! I needed a new radiator for my car and they fixed it the same day. It was a little pricey but the representative helped me save a $ 100 from coupon online. If I were to suggest anything it would be to put a new tv in the waiting room because the volume didn’t work and its too small.
Besides that everything looks good to me, yet again I don’t know much about cars so will see how it runs.
Thanks again Pepboys!

Don’t go to this place they will lie to you. Brought my car in for a clutch on Sunday. It could not be completed until Monday because the fly wheel couldn’t be resurfaced until Monday. Told my husband on Sunday they would get the old one out that day so just would have to resurface the fly wheel and put back together on Monday. I called Monday morning and a different guy told me oh they are taking the old one out now. So the guy lied on Sunday. Because of this the fly wheel did not get done until this afternoon and my car which three different people told me would be ready at 4, another lie will not be done until 6:30 — 7:00. I’m at the mercy of people that don’t care…

Might have been ok. But they chose to try and gig me on the cost of an oil change. Generally I like Pep Boys but this experience put me off using them for any service in the future. The service they wanted 150.00 + for, is costing me less than 100.00 someplace else.
Someone needs to let them know running potential customers up, especially in this economy is a really bad idea.

I am no longer going to be coming here. My last experience truly ticked me off. I had made an appointment for Wednesday at 6pm. I showed up at 5:30 and they said that they were actually on time and would be taking my car in next. I asked them kindly to let me know give or take an estimated time for when my car would be completed. I was told that being I was early and had an appointment, a good 45 minutes max. Alright, no problemo amigo. I take a sit in there very small and crowded lobby and kill some time by reading. Time goes by and an hour later I decided to go and check up on my car. To my surprise, THEY HADN’T EVEN TAKEN IT IN! Wait wait wait wait wait… you mean an hour ago you told me my car would be taken in right away, it would be next to be worked on cause I had an appointment and everything and now you are telling me you guys haven’t even taken the car in??? It makes NO sense at all. The guy quickly asked me to just give him another 30 minutes and he would personally take care of it right away. I said with a very fake smile stated «no, thank you» and I asked them to hand me over my keys. I had already given them a whole hour out of my day, with an appointment and they didn’t follow through. I was not about to give them more of my time. I felt terrible because he had a customer in front of him who also happened to have had his car’s oil change. He saw how upset he was and he mentioned how he waited two hours as we both just shook our heads in disappointment. The worker gave me his business card and wrote a note stating that I should come back and they will provide me a free oil change in my next visit…
Ok so on Saturday morning I wake butt crack early and take my car in. No appointment cause in reality, that sh*t don’t matter at this location. I asked the guy how long it would take and he said 1hr and a half, 2 max. Cool, no problem but this time I wasn’t about to sit there and wait. He made sure my phone number was the correct one and they stated that once my car was ready, they would give me a call to come pick it up. Got it! 3 freaken hours go by and NO PHONE CALL!!! So I took the initiative to call them instead. Of course, my car was ready. I was again upset because they weren’t even able to make one simple phone call to let me know. If I hadn’t called them, I wonder how much longer I would have had to sit and wonder when my car will be ready.
HORRIBLE HORRIBLE HORRIBLE! So done with this place. I will no longer ever come here for anything and I wouldn’t recommend anyone else to do so. Waste of time!
#144/​2014

Very disappointed in how the service department operates. The service department will find ways to charge you for false repairs. I scheduled an oil change with this Pep Boys location 4 weeks ago. Once my car was done for service, it went to the counter to pay. At this point the the person that collects payments gives a review on what they did to the car, and goes over anything else that needs to be done in the future. This is when things went south… The mechanic tells me that I would need to change the oil pan gasket since there is an oil seepage, and he quotes me for $ 1000+. This is where it is BS. My car is a 2011 Kia Forte, a fairly new car. So for them to tell me that I need to replace it is BS. I didn’t schedule a a follow up service with them, instead I went to a certified Kia dealership and service.
I went to my Nearest Kia Covina dealership, and they did a fantastic job. I went there for a oil change. And they did a good job. At the time they went over my review on the service to my car, what they told me was shocking. They told me that they did the oil change, and everything was fine. But the place that did my last oil change did not fully screw in the oil filter, so there was a lot of oil leaking.
I was shocked at what kia told me about what Pep Boys did. Pep Boys is very Un professional.

One of the worst Pep Boys around. Customer service… Non existent.
I came here on a Sunday for one quick part.
I see a guy standing by the door, and proceed to get my three young girls out of the car.
After doing this, I walk up to the door and it’s locked… Even though the website says they were open for another 45 minutes.
The guy standing there watching me for the previous 4 minutes didn’t have the class to shake his head to signal no, or make any gesture.
I pulled on the door, which he was standing 5 feet from, staring at me the entire time…
And he looks at me as if I am an idiot.
Classy.
Very classy.
For those of you who have kids all in car seats… You can appreciate this one.
This is one of the several times I have experienced bad customer service.