Swatch Store

I’ve always been a huge swatch fan and I would recommend this place to anybody to come and shop to buy Swatch watches. Great service and great prices!

Can I just say, I feel like a celebrity when I come into this store. The employees are always so helpful! The store is all about the product and the employees have so much pride in swatch. Even if I’m just going into to browse I still get the same treatment. If you love high quality beautiful watches and great service stop in and check it out. Sometimes there are great store events too!

K & K are the best! Made a trip here from Fullerton to get my very sentimental time piece repaired. Katie & Krystyna were so warm, welcoming, positive and honest… Told me they would do everything they could to fix my swatch as the parts could not be guaranteed as available anymore. I left the watch to be worked on… Walked around for a bit and when my bestie & I returned, we were welcomed again, with so much enthusiasm and a happy surprise… THEY FIXED MY WATCH!!! I was so elated I jumped up and down! When I saw the watch, I was literally brought to tears. These girls made my day! They brought my sentimental piece (purchased in Switzerland) come back to life! This was more than an errand, it was an experience. The true meaning of customer service. I left with my pockets full (swatch doesn’t charge to fix their own watches… Ever), a «brand new» old treasure, and 2 new friends! Thank you soooooooooooo much!

I helped a friend because a watch she purchased at Swatch stopped working after a few months. My friend lives in China and she did not know she could return her swatch at any swatch store. When she came over this time, she wanted to exchange her watch, but the warranty expired. After presenting the problem to MAHVASH and RAMON, they were very helpful and AWESOME! The watch was not purchased at the costa mesa store, but they called the store we purchased at to verify the purchase and gave us a new watch on the spot. They want way beyond costumer service and I am very thankful for their help. (:

First off ive never ever used Unilocal in my life, i just made this account today. this is my first time writing a review but after going to the swatch store today i felt compelled to let everyone know how my experience was. ive been to this swatch store before 2 years ago, i bought two touch screen watches. since its the new year i thought it was time to get a new watch that stood out and matched my energy that i am exuding this year. i had the pleasure of being greeted and helped out by the manager of the store christina. she was so nice and personable. i told her what i was looking for and she showed me to the touch screen watches, they had a wide selection of watches and to my surprise the one she showed me was the one i bought. a white watch with a orange layout. honestly i felt like christine was one of my very own best friends, we talked about how her day was and about the new watches that are coming out for valentines day which by by the way look rad. needless to say my whole time from walking in the door to checking out at the cash register was phenomenal! i will defiently be coming back to this swatch store because of christina. it was a pleasure meeting her and doing business with her. i reccommend if anyone is looking for a watch that matches theyre personality to come to this swatch store and ask for chrsitna she is the best!

This is my first time ever writing a review but I thought it might be helpful to relay my experience returning (2) watches on 12÷29÷14. After reading many of the «not so pleasant» reviews, I must admit I was a bit skeptical of how this experience would play out. (I even called the day before going to try & get a temperature reading.)
We were greeted by 2 sales professionals, Christina & Humphrey, asking how could they be of assistance. (ummm I thought this is different from the beginning of what I have read). I relayed the situation, presented the 2 watches, (never worn), gave the receipt, I was then asked if I would like to look around for anything else — when I relied «no not at this time» — the return was completed with no hesitation… I am a retired Customer Service Manager (2 months if I might add) and thus experience definitely relayed a high level of the profession…
JLC/​Cerritos

This store needs to work on their customer service. We walked in to replace batteries and the person on the counter was on the phone while someone else was waiting on the register. We didn’t get acknowledged given he was busy… understandable. A few minutes later, another associate stepped out from the back and took over the phone conversation. The other associate just stood there and didn’t even ask if we needed help. A few seconds later another couple walked in looking at watches… completely ignored as well. If anything, I’ve learned from working in retail that customer service is number one key to success. This store doesn’t clearly apply that rule! :(Too bad because we love swatch watches… I don’t think I want to give them my business at all unless they learn to greet customers.

I have an old Swatch that I received as a gift back in the 80’s. I hadn’t worn it in a very long time or any watch for that matter. I decided to visit the watch stores one by one and for the Swatch I ended up here. I inquired about a replacement battery in a store that had 7 redshirted employees. They sent me all the way to the back of the store where I met Jason. He must have been the boss because he was wearing a black shirt and seemed to know everything about everything Swatch.
He was actually shocked to see the watch. Its ancient he tells me. Probably one of the earliest ones made. Jason, pulls out a beat up catalog from under the counter and we flip a few pages of this tattered Swatch Bible to discover that I am the owner of a 1987 Skyracer. It sold for $ 30 originally. Its $ 150 now for mint condition. Mine unfortunately isn’t working. Even though I stored it in the original Swatch plastic case, time hasn’t been kind two it. He took the over off and go the battery out but once he went to put the new battery in, the tabs that hold the back in place had disintegrated. I told him to put the battery in anyways. This watch has sentimental value to me. It was a gift from a cousin. He tells me the back won’t stay in place. I tell him to tape it. I figure no one will ever see the tape when its pressed against my wrist.
The watch doesn’t want to move even with the new juice. Perhaps the machinery is stuck from sitting still for the last decade. Jason grabs a magnet and slowly coaxes the hands in motion. It gets stuck every so often. So it won’t make a highly accurate timepiece. No big deal. Perhaps I will frame it. It brought me many happy memories. Its nice to find someone who is that passionate about what they sell. It brought back memories as a kid in the Swatch store just seeing the watches. If you are a proud Swatch owner, stop by and pay them a visit.

I had the worst experience at this store, and will never be back. There is one just down the way in Mission Viejo, so why deal with the shitty service here?
I came in about 3 weeks ago to purchase a watch. As I was trying to leave the store, one of the employees attempted to ask me some legal questions regarding a car accident that he claims his friend was involved in. He had found out that I was a law student while chit chatting with me as I was looking for a watch. I felt this was highly inappropriate, and since I am only a law student, I was unable and unwilling to give any advice.
Fast forward to two weeks later. I return to make an exchange on the watch I had purchased. I asked if I could return the watch, and the manager told me no, since I had worn it. I had worn it once, indoors, and did not leave any marks or anything on the watch. Anyway, the manager claims that it showed signs of use. I informed him that the salesperson who sold me the watch told me that I could return within 30 days, even after wearing it.
To be technically correct, the watch had been worn in the store already, and their «policy» of only «unworn» watches being returnable is inaccurate. Additionally, the original salesperson had sold me a «DISPLAY» watch since they ran out of brand new ones in the back, therefore, it had already been worn by more than one person prior to myself. It was already not in «BRAND NEW» condition.
After going back and forth with the manager, and with him still refusing to budge, I conceded, since I had intended to exchange the watch in the first place. I felt it was not worth my effort in continuing to argue. Pick your battles, as they say. While I love my new watch, it was a shame that the entire experience was marred by the rude employees.
While I refrained from making a scene in the store, I certainly will make a complaint to Swatch Corporate about this particular store, the salesman and manager.

First thing: I did NOT purchase my swatch here. I brought it here to get it sort of… serviced. The leather strap on my Retrograde watch (a model from like… 5 years ago which has since been discontinued) snapped. Which isn’t to say the straps are poor in quality, but continued exposure to moisture and wearing the watch a little too tight (my wrist/​hand/​arm is bigger than average) led to its untimely demise. Did you see what I did there with the pun? Good.
I’m surprised by some of the not-​so-​pleased reviews here. I was so pleased with the customer service for my watch that I made a reminder on my phone to write a Unilocal review about how good the service was, and I’m now taking time (giggle snort I’m so clever) out of my day to write about it.
Anyway, before this gets all Dear Diary/TL;DR (who am I kidding, it’s already TL):
Watch strap broken. I take to Swatch. Patrick, the store associate, was very very helpful in finding a replacement.
This is a rare model with a finicky strap-​fit. There was a replacement strap. It was nice. I lost the connector pins for the strap; those were replaced with the cost of the strap. Strap sleek, good looking, black, silicon. Me likey.
$ 25. Me very much likey, much better than buying new watch that me no like.
I also brought in the new battery I had gotten somewhere else and he opened the hatch and replaced this for me. This might sound like «oh, big deal.» It IS a big deal; that hatch is a pain in the ass to open. He said there was a lot of dirt and what have you in the hatch and that’s why it was tough to open. Patrick then proceeded to clean off the hatch, polish the rest of the watch, and install the strap before my eyes.
I moved my USC wrist band to my right hand in anticipation…
and put my favorite watch back on my left wrist for the first time in two years. I know most of you reading this can probably afford to buy another one of these when your first one breaks, but I’m a sucker for sentiment and I’m so glad there are helpful people like Patrick at swatch to help me out. Five stars!

I’m giving 4 stars for when I purchased and 1 star for when I went back.
So here’s what happened… I bought two watches last week. The sales lady Amber was very nice and helpful. I gave the chronograph watch as a gift and we took the watch outta town. My bf was wearing it and realized the clasp wasn’t fitting correctly… We realized the strap was on the wrong way, must be a defect. So today (¹¹⁄₀₅) I went into the store and asked politely if I can exchange the watch and the manager (thin guy with dark fo hawk) said with a stern voice, «there’s nothing wrong with it!!!’ And two seconds later he say, ‘oooh the strap is backwards’. He doesn’t apologize or even change his attitude to be more friendly to me. I asked if he could give me a new one but he said it was worn so I couldn’t. Of course it was worn because we had no idea it was defected. A simple kind gesture or customer service would’ve been nice. I even told him that I was surprised this watch passed inspection because a company like swatch should stand by their product and give me a new one. Very disappointed with this manager and the customer service I experienced today!!! He needs to check his attitude! And Swatch needs better inspection!

When you’re giving them money (and buying a Swatch Watch or FlikFlak watch) their service is great.
But the real honest customer service comes into play AFTER you’ve made the purchase. How can they not carry replacement straps?!! And their lack of concern in assisting you or ordering it for you is horrendous! Rude and unhelpful.
And along the same note: the website wasn’t much help either.

Talk about nostalgia…
I was hanging out with my friend and we were walking around the mall cuz I’ve never been here before and we passed by this store… I was like «Oh sh*t! Swatch watches!!!» So, we stopped by and walked in…
This just brought back memories of when everyone had more than one swatch watch and wore them all at the same time on one arm… go figure?! Yah, I’m guilty of that too… but I only had three…
Anyways, I was surprised at how expensive these watches were… from what I saw, $ 50 was their cheapest?! Damn… and the most expensive one I remember seeing was like $ 300…
Well, it’s a small store so we made our rounds and then walked back out… we then looked at each other and said «Damn, I don’t remember these watches ever being that expensive?!»
Anyways… pretty cool that these are still around… but I just can’t believe they cost so much now?!

Turtle Watch!!! so cute, now I have a cute playful watch when I’m feeling immature (99% of the time).
$ 55 bucks! I saw Batman too. soo tempted. but my nickname is TK… loong story. LOL.
Super awesome super tall guy (forgot name) who is 6 feet 6 inches and gave me and everyone in our family a vintage swatch button!
I’m just stoked that the ENTIRE store was super chill and nice… rare to find that in SCP. :)

Here’s a theory: Swatch stores are typically located in upscale malls because in comparison to the other Swiss-​made watches sold at those places (think Rolex, Bretling, Cartier, Tag Heuer, etc.), Swatches are quite a bargain for the average middle-​class consumer with some taste of style and fashion sense but is quite hesitant to spend $ 500 or more on luxury brands. And it provides me an excuse to visit and buy from high-​end malls.
Having said that, I stopped by this place on my way back from San Diego. The selection inside this particular Swatch store was quite small when I went there. Both sides of the wall were used to display the watches in a well-​lit setting, but I didn’t see much in the middle of this store. In other Swatch stores I’ve been to, there is more selection in spaces smaller than this one (hence the three-​star rating). Although I am a huge Swatch fan (nerd alert!), I mostly look for unique timepieces I can wear with any part of my wardrobe. As a result, I ended up buying nothing on my trip there.
However, if you live in the OC or San Diego areas, this is the closest Swatch store in terms of accessibility (park either in the South Parking structure or near Z’Tejas to reach it in the shortest distance). Otherwise, you would have to fight the traffic from there to get to the ones in L.A., Hollywood, or Glendale.

I’m unclear why Swatch stores are only in uppity malls when you can get a cool plastic watch there for $ 50. Whatever. Damn Swiss people.
All Swatch stores are essentially the same: brightly lit, watches organized by category on the walls, a few display cases for Bijoux or the new special editions, music the employees aren’t allowed to pick and they also have to dress in all black (years ago I had a boyfriend who worked for Swatch. I know these things). It’s very easy to look at the watches — that they’re hooked on to the wall means you can turn ‘em over to examine or whatever — and they’re all visibly labeled with prices. I was the only customer in there, so the Manager gave me his full attention, unlocking watches for me to try on and giving his opinion. When I picked a metal one that needed links removed, he did so and was patient when I needed more removed, saying he’d just put them back in if needed.
I’ve worn Swatch exclusively since I was 14 because I like the designs, and I’d come back to this location (when my new one breaks in five years).

Another FAN of SWATCH watches around… Love this store, willing to drive all across the US, well I was there when it was my recent last trip in Cali this past summer…
Cant have enough of SWATCH watches… Drool!