Omega Boutique

hands down, great!

Watch has never been the same since I took it here. Squeaky band, at first I figured new band and it will wear out, not the case. I may be particular, but it drives me nuts. Guy said it is normal. Also wanted to charge me for sizing the bracket. Have been an omega owner for 20 years and this is the first time I am considering a switch.

If you own an Omega watch, or would like to purchase one from the source, you should already know about this gem of a boutique. Their customer service is unparalleled, their product knowledge and selection is unrivaled, and they provide an invaluable service to any Omega owner. I have taken several different Omega watches in for service or evaluation, and each time has been a distinct pleasure. The talented and knowledgeable sales staff indulge my curiosity while either servicing my watch on the spot or taking it in a more thorough job.

So my wife wanted to buy me a luxury watch to celebrate multiple things, first born baby and my birthday. We went around to different boutiques and authorized dealers for different brands like IWC and Rolex and Tag, etc… I finally determined I wanted an Omega and the team here at South Coast was absolutely awesome… especially Jonathan and Martin. I went in there probably 5 times before making my final decision. They were always happy to show me mutliple watches and tell me about its history and movement and offered refreshments while I contemplated the decision. These guys are totally professional and totally down to earth at the same time. No arrogance here like some other shops. I probably didn’t look like a typical customer walking in with jeans and my baby in his stroller but they always gave us top notch service. I finally determined the watch for me is the Speedmaster ’57 with the stainless steel bracelet… I bought a leather strap too so I can swap it out to give it a different look now and then. Tina also helped my wife pick out a little bracelet too.

Was looking for my first luxury watch and after I saw pictures of the Omega Speedmaster Alaska Project online, I knew that was the one for me. However the watch is rare and I couldn’t find one online; new or used. My buddy called this location and spoke to Edward and 2 days later Edward found the last remaining Alaska Project in the entire United States at the Omega Boutique in St. Louis.
Edward had the watch shipped to South Coast overnight and I went to check it out the following day. It was even more beautiful in person and I just had to get it. Edward was off that day, but the other staff at Omega were fantastic and made the experience very memorable with champagne and all.
The watch set was missing one of the 3 straps, but Edward was able to get me a gator strap instead which was very fair. Edward is also getting a new certificate of authenticity from Omega since the one I received was a slightly worn.
All in all, this was an amazing experience and the customer service from the Omega sales team and specifically Edward was top notch. Very happy Edward was able to locate this watch for me and brand new nonetheless!

We received excellent treatment when we came here to inquire about the Ladymatic timepieces. John made us feel very welcome and showed tremendous passion for the watches. He took the initiative to bring out different variations of the watch (leather vs. steel bracelet, diamond vs. smooth bezel, mother of pearl vs. gray dial, etc.). He explained the technical aspects of the timepieces and pointed out certain unique features we had not noticed before on the watch.
From this visit, I was able to appreciate the Omega brand even more!

I’ve been looking for an Omega for years, but I could not decide which one I wanted. Finally, I came across the new Speedmaster Racing and knew right then this is the one.
I went to the boutique to check it out, and it was even better in person. However, what was even better than the watch was the experience I had buying it. Alexandra was absolutely fantastic. After having a real bad purchasing experience at another high end watch store two doors down for my wife, I was very worried about getting another bad sales person. But no, Alexandra was just absolutely incredible. She knew which watch I was talking about (I forgot the name at the time), got it for me, explained all the details to me, let me try it on, showed me all the different colors and band styles, offered refreshments, and at no point pressured me to buy.
Hiro, the manager at the store, was also wonderful. He helped make the purchase process as smooth as possible and kept resizing my watch until I was satisfied with the fit.
While waiting to process paperwork and package everything, Alexandra was pleasant to talk to so I wasn’t just sitting around waiting doing nothing. I can’t say enough good things about her and how great this experience was.
The Omega Boutique store is outstanding. I’d highly recommend making your Omega purchase here to get the utmost customer service, the care you deserve in buying such a high quality watch, and of course the four year international warranty that you won’t get buying online.

Tina helped us and has amazing patience, knowledge and wonderful customer service skills. Excellent experience!

Came by to check out the latest and greatest from Omega the other day and was pleasantly surprised. This is the first factory store that I’ve seen in the US!
Staff was friendly and helpful. Both a salesperson and security already noticed the watch on my hand! ;)

Anyone familiar with Omega understands that Omega watches are becoming more exclusive in terms of availability. Authorized Omega dealers are becoming less and less, particularly as Omega opens more Boutique stores.
That said, the Omega Boutique in the South Coast Plaza (Costa Mesa, CA) is a great place to shop and try on Omega watches. The staff is attentive and will answer all your questions, and will not hesitate to let you try on a timepiece.
As you peruse the store, they will offer you a refreshment.
Purchasing a timepiece at the Omega Boutique is also a very smooth and comfortable experience. Your watch will be sized (if applicable) and resized as necessary until you are happy with the fit.
I was very happy with my purchase experience at this location and was never pressured to buy. The only ‘pressure’ was the watch itself as I tried it on my wrist and when I became enamored with it.
The Boutique stores carry the Omega Lifetime publication and the South Coast Plaza location is no exception. If you ask for one, they will kindly bag one up for you to take and read at your leisure.
Whether you are an Omega enthusiast or new to the brand, rest assured that the Omega Boutique in South Coast Plaza is an excellent location to visit and partake in the timepieces that Omega has to offer.
Note: If you email or call the store about a particular model (reference number) and want to see it, they’ll put it on hold for you to come in and examine it, and if they don’t have it, they will do their best to have one transferred to the location (assuming it’s not a high demand timepiece).

I recently purchased a wedding present for my fiancé at this location and we were completely blown away by the level of service and friendliness shown by Tina and Jeffrey, as well as the rest of the employees! We came in to just look, and ended up driving an hour to return the day after to buy.
We’re both watch enthusiasts and it was great to meet people selling them who actually have a passion for timepieces as well. We chatted with them for at least an hour about watches, the industry, trends, technologies, and of course, Omega. The employees know their product and do an excellent job of helping you find a watch that calls to you without pressuring you into buying. Even the other salespeople who we weren’t working with us were extremely helpful and answered any questions that we had.
I can only assume that the bad review below was written by someone somewhat unpleasant. We found the manager Jeffrey, assistant manager Dennis, our saleswoman Tina, and all of the other employees we interfaced with perfectly professional, and tremendously warm people. If you follow the axiom of treating others as you wish to be treated, you’ll appreciate this store and its employees as well.

«Bad bad manage! The manger is even worse! He should be fired! The watch is for friend! I will never even buy a watch from there! They ruined the brand! I will never want to have the omega watch even!» (The PATEK PHILIPPE sales manger went there with me cause I’m the Patek Philippe’s Customers)

if you own an omega, this is the place for repairs, maintenance, and adjustments. if you want an omega, this is the place buy it… at least to try it on.
i’m a watch enthusiasts, i own a few high end watches, my favorite is my omega speedmaster pro, circa mid 1970’s. recently i accidentally banged it against the wall and broke the stem. i wanted someone trustworthy to work on it, so i called tourneau and omega… tourneau told me they have to send it back to omega and quote me a price. then i called here, they quoted me ¹⁄₃ less. the service here is impeccable, friendly and attentive, then again if you spend over 4 grand on a watch, they should be. they took my watch, filled out the information, quote me a price and gave me a return date. i’ll update the review once i get the watch back.
conclusion? i only have one thing to say… james bond wears an omega, and there aren’t many men more manly than james bond. you get my picture.