Christian Louboutin

This review is literally for Monica– she is amazingggggg! I came here to find a pair for my wedding and Monica helped me find the perfect pair– this woman knows her shoes! She was so knowledgable/​professional and her recommendations were spot on. Unfortunately, they didn’t have the color and size I wanted in stock. Instead of pushing me to buy a different pair, Monica went the extra mile and found them online for me. Talk about A+ service! :)

Great customer serv. Two pairs in 20 mins! I’m and out. Gets busy but they can handle it. I always recommend calling in before to check if they have your size and item. Close to NM just in case that dont have your side you can check NM. They are very personable there! Love it!

I personally think shopping for shoes is a hard choice for me because I love love love shoes and I can not decide on just one pair.
Michelle here is my Sales Assoc. She is always polite and always professional when she helps me pick out shoes. Unlike most sales, she is honest and would give you opinions if it doesn’t look right on you. Plus, she doesn’t push you to buy anything. I feel that if you’re ever in Louboutin and want to try on shoes until you find the pair, go look for Michelle! She will probably help you find your loving red soles.
Christian Louboutin boutique is located on the 3^rd Level and you can easily take the elevator up or escalator right outside of the Nordstrom. It is pretty easy to find!
P. S. Who can ever have enough shoes? :)

I have to confess that shoes are my Achilles heel. I just can’t live without them. When I like a pair of shoes I don’t even look at the price, I just buy them.
I normally go to the Brentwood store which is much closer to my house but since I was in OC I decided to try this store. What a big mistake.
I asked to the saleswoman for a pair of black leather strap sandal that I previously had checked online, in order to save time, I even showed her the photo of it on my phone. She told me that they only have the pattern version and the 120 mm heel. I still asked for the pair so I could try them on. They fitted well but I wanted the 85 mm heel, then she said that she was going to «help» me by checking if other store has them, unfortunately none didn’t have it, so she told me that I needed to order them online. I was never given the option to have the shoes shipped home like other stores! I left frustrated, next time I will just go to the one in Brentwood as always.

Amazing customer service. I go into the boutique very frequently and always receive the best service. Monica is so kind and always go above and beyond for her customers. Many of the stores in south coast will do whatever it takes to make a sale and pressure you into buying items but not at louboutin

I came about a month ago to buy a coveted pair of red soles for my wedding day and after trying on a couple of pairs, the sales guy told me to go with a size smaller since they stretch. They only had one pair at the SF store and it wasn’t even able to try on a pair of the ones I wanted so I went with it and my mom had the shoes shipped to her house. Cut to 31 days later when I finally see my mom and she gives me the shoes that are nowhere near my size. We came to the store in hopes that

It was Valentine’s Day and I wanted to do something special for my wonderful bride. She wanted the Décolleté 554 in black patent leather but for the life of me I could not find a pair in her size in San Diego. I couldn’t even find it on their bloody website. So plan B was to call the Orange County store. Luckily they did have what I needed.
An employee by the name of Josh helped me out, and boy did he help in a big way. He is definitely an asset to their store. Since I was in San Diego and the store is in Costa Mesa, I couldn’t pick up the shoes the same day. Josh held them for me until I could get there until the next day. Josh understood that it was really a quest for me to get these shoes for my queen, so he made sure he got me in and out. There were like 25 people in the store but I didn’t have to wait, I went to the front of the line. He had the shoes gift wrapped and explained the return policy just in case. Even the security guard was very pleasant.
So the big day arrives and guess what, the shoes don’t fit properly. But Josh came to the rescue again. My queen went back to the store and Josh personally took care of her and got her into a pair that fit her perfectly. Again, no waiting in line and the personal service made my wife’s day. She definitely felt like a VIP.
Thank you Christian Louboutin for the sexy shoes for my wife and thank you Josh for making the entire experience a wonderful one.

Al though I have expanded my shoe closet with many other designers I always manage to find another red bottom pump I need to add to my collection! I’ve bought from this location at least two times.
Last week I came in during our SoCal stay to check out what Loubous would catch my eye but have really been dreaming about the white So Kates. I recently purchased a white Tom Ford pump but I just love the contrast with the red bottom so had to find it. Mainly everywhere online was sold out in my size but a wonderful SA, Liam found the last pair in a size 36 at the New York location. He helped me decide to stick with the patent leather versus going with the white leather pigalle follies due to the color staying more true over time. I am happy he did because they are gorgeous! He promised they’d be with me in a week and they sure were.
The minus star is not for Liam, he was great, but for the louboutin culture. I shop at many high end stores and every louboutin store I walk into doesn’t serve water and do the extra special things that make high end shopping fun. It more feels like shopping at a retailer. They are always friendly which may be because of the shoes I wear walking in… But other then that don’t expect special treatment here.

This Christian Louboutin boutique provides the best customer service out of any of their boutiques (Dallas is the only store I haven’t purchased from). The manager Patrick has been helping me for years and is amazing. He goes above and beyond to make sure everything is perfect for you. Liam is by far their best sales associate by providing exemplary customer service, product knowledge, and a welcoming environment. I now will only purchase from this boutique as they give each client what I can only call the epitome of what a luxury shopping experience should be.

I don’t know much about women’s shoes but I know Louboutins are a pretty popular brand. So I decided to get a pair for my girlfriend on Valentine’s Day. Actually it was way before Valentine’s Day.
I walked in and Liam helped me out. He was very friendly and helped me pick out a pair of heels. Since I purchased them so early before Valentine’s Day, they were able to extend the return period just a bit. So I took them home, wrapped them up and waited until Valentine’s Day.
Valentine’s Day comes and my girlfriend loves her new shoes but they’re a bit too tight. So we needed to do an exchange. She calls up the store and explains the situation. Before even asking for my information, the rude sales associate starts pushing the return policy bullshit in the rudest way possible. It pissed off my girlfriend (who’s an attorney btw). My girlfriend asks to speak with a manager who then looks up my information and sees that I have an extended return period because I purchased so early. Did the rude associate apologize? Nope.
Days later we go to the store to do the exchange. Again, Liam was very friendly and helpful. The shoes that my girlfriend wanted weren’t in stock so we had them shipped to us. Liam said they would arrive in 2 days but we got them the next day. Awesome.
Considering the cost of these shoes, we expected way better service from all the associates. Liam gets five stars, the girl on the phone gets zero. Next time I buy Louboutins, I’m going to buy them from a department store.

They would have got a 4 or 5 but I was irritated because the security guard at the door was on me and my sister. Uhhhhhh excuse me I’m not going to run out the store with the display shoe that’s not my size not to mention when I can’t run from the third floor with my 6 inch high heels on. Guess what? I’ll never ever return there for anything. Also I was going to give them one star but my sister said that was fair to base the rating on one security guard lol. That’s all. I’ll shop west Hollywood like normal.

So I was in the market for new Pigalles — had the black ones and wanted some nude ones. My friend and I stopped by after the gym, so yea, in full sweats looking super bummy. But whatever, if I want to go buy Loubs in sweats, I’m going to go buy Loubs in sweat. Shouldn’t matter right? I guess it does, because the older lady who worked there was extremely rude and haughty. We were there for a good while and received zero help. We went up to the her and asked if we can get some assistance, and she just looked at us for a good 10 seconds or so (awkward). After a really weird staring contest, she gave us a stank face and pointed to another associate and left without even saying a word to us. RUDE.
Now, I’m not sure if it was because of how I looked that was the cause of her being unhelpful AF. But regardless, she was being a B and had a RBF that blew mine out of the water. Not a good look for someone in retail, esp for a brand such as CL.
Anyways, it happened that the associate she pointed us to was Liam. I bought my other pair of Pigalles from him so I knew I was in good hands (wished I would’ve saw him first). He was awesome. I wasn’t sure whether I wanted the So Kates or the Pigalles, since they’re both very similar in style (the only notable difference is in the thickness of the heel). He came out with both pairs in sizes 6 and 6.5 just so I can see which style I liked better and which size was best. Ended up staying with my tried and true, and went with the nude patent Pigalles.
Started the experience meh but left satisfied and a bit giddy (cause shoes!). So yea, would definitely recommend you bringing your business to Liam. The location itself is in South Coast (3^rd level I believe), and they’re usually pretty well stocked.

I ordered the patent black New Prive (red toe) over the phone and they kindly gave me a call a few days after letting me know that they’re in. The girl on the phone was real friendly and was kind to let me know that the manager will no longer order these shoes so it’s best to come in within 24 hours so it doesn’t get stolen by another person.
When I got there, a tall, short-​haired Asian lady rudely asked me if I needed help (you can tell that she didn’t want to) and I told her that I have a pair of shoes on hold for me. When I gave her my name and the kind of shoes on hold, she abruptly told me that those shoes were sold out a long time ago and that she can’t find my name anywhere (even though she didn’t even try looking for it). I was stunned and told her that a lady called me in the morning and the Asian lady immediately interrupted me and told me that only two guys work in the morning and that I must be mistaken it with another store.
When all this commotion was happening, a nice younger girl with long straight brunette hair looked at a stack of boxes right behind the counter and told us that she found it. Took less than a minute, by the way.
The Asian lady who helped me never bothered to apologize and even tried to explained to me that I still must have mistaken that it was a girl who called me. I remained calm the whole time and even thanked her for her service in the end. But in the future though, I’m going to a different store.
Side note: when I told my sister in law this story, she told me that she had the same rude service with the same girl when she was there.
People these days: You don’t have to extend your kindness to people, but you also don’t have to go out of your way to be bluntly rude.
Nevertheless, three stars for the courtesy call, and the kind girl who found my shoes.

Came here to have heels ordered from another location since my size was not available at the store. Here was my experience:
1. Went to the store on Sunday, employee called a different store to verify they had my size, my boyfriend paid for the shoes, and we were told they would arrive in 2 days.
2. Didn’t receive any calls by Wednesday, so I called and asked if my heels had arrived, only to find out that the store never put in the order they said they did on Sunday, and that the other location was now out of my size. Was also told that the shoe wasn’t available anywhere else and that I would have to wait until February. Got a refund.
3. Called a different CL store and found out my size was available in LA. Went back to South Coast and asked them why they told me no store carried my size, was told that the employee «accidentally looked up the wrong shoe»…
4. Had to place another order for my heels that were in stock and not sold out in my size as I had been originally told. 2 week delay and A LOT of hassle to get my heels due to the incompetence of their employees.
If this wasn’t the closest location to me I wouldn’t come here. Experienced better customer service in LA.

Service here sucks compared to the location on Robertson. Employees not helpful at all and completely useless with minimal selection in store. Needless to say won’t ever be back.

Definitely gives the brand such a bad name. Plenty of employees with absolutely no service. Was there for 20 minutes browsing around hoping someone would acknowledge that I’m a customer– nothing. The place was a mess, shoes everywhere. Nowhere to sit. After a while, I had to ask the employees for service just for them to respond with «whatever size you see at the bottom is all we have.» A McDonald employee can give better service at minimum wage than that. Don’t bother coming here. None of them deserve to get paid let alone earn your commission.

I love this store. I went to Christian Louboutin with my husband and 2 children. The 4 of us were looking tore up from the floor up (sweat pants, tear shirts, flip flop). We walked in and was greeted with a smile and great attitude by the two young men behind the counter, they both had a great sense of humor. They helped me find the PERFECT shoe (Fififa), but they didn’t have my size so they ordered the shoe for me from Las Vegas. When we left my daughter said «wow that is my favorite store!» I now own 3 pairs! My red shoes are my favorite and sexiest. I try to wear them with everything including Capris!!!

Christian Louboutin; because I am that confident in my manhood.
I have to preface this review before Joe P., Matt Y. and Kenny G. crucify me in laughter (although I have a suspicion that Maila, Hannah Y. and Shelley Z. will actually like that I reviewed ‘Loub). My afternoon started harmlessly next door at Marche Moderne where I found myself lunching with the Seoul Sisters, a loose knit crew of young OC Korean ladies that exchange tips on food, make up and cute animal videos while noshing on Foie Gras. Oh, and imbibing a bit. Around the 3^rd round of drinks a «brilliant idea» is hatched thanks to the Christian Louboutin boutique being within eyeshot. «Let’s be the RED Seoul Sisters!».
…and the rest is history.
For the uninitiated, Christian Louboutin is a purveyor of ultra high end women’s heels that has an entry price point that rivals an iMac. Superlative materials, exotic cuts/​shapes of leather and the overall fashion aesthetic of these red soled darlings of expensive restaurants and clubs the world over make them the equivalent of a Buggati Veyron for women.
The boutique’s interior looks like something Prince and Dennis Rodman collabed on and the floors are carpeted with 2 inch thing red shag to protect the precious red soles from being scuffed by buzzed Korean girls trying them on after day drinking next door. The service was adept for the most part and the store can fill very fast.
We quickly learned that small sizes (34 – 38 Euro) are in such high demand in Southern California thanks to the relatively diminutive Asian populace that they regularly have to order the sizes from independently owned locations in Milan, London, New York and Chicago to close sales and the shipping can take a week. Worse yet, the stores work it out on consignment between each other. I recommended that perhaps corporate should acknowledge that simple fact and send the smaller sized stock to… I don’t know… SoCal and Asia where you would actually sell a size 5 shoe but that was met with a blank stare. Moving on…
By the time we left two girls left with their Loubs in tow and 3 left with invoice slips to be filled over time. The store originally wanted to charge up front for the orders but arrangements were made otherwise. Within a weeks time all of the ladies had their coveted red soled kicks to rock and everyone lived happily ever after.
Men of Unilocal,Commence trolling.

Purchased a pair of shoes off of the wait list. Wait lists can be super frustrating esp when you have your mind set on a specific pair of shoes, but the staff here is very responsive and communicative. I purchased an impossibly hard pair of shoes to locate and after being put on wait lists at Barneys, the LA CL store and this store, the only place that called me back with status check ins was this store. The store is very busy, so don’t expect to be showered with attention when you walk in. I had to flag someone down each visit, but was always helped very quickly and receive no pressure, friendly service. I wore sweatpants and free flip flops that came with my yoga mat and did not feel judged at all.
Great experience! By the way, I was given a call and told that the shoes were on hold after just a week on the wait list. Def worth a try to put your name in if you are looking for a sold out pair. WOO HOO! Gonna wear the crap out of my new shoezzzzz!

Is there a ZERO star ?
Service? non-​existent !!!
Snobs? shit hell yeah.
Assumed average per hour pay for these
dingdongs? $ 15.00 — tops.
Don’t dare go in dressed-​down in jeans and tees — you won’t even get a «hello» at the door how much more assistance when they obviously see you looking around for your size. I asked for a size 5.5. None comparable was even offered.
A customer came in after me dressed in full Prada outfit and had 3 employees fussing over her as she walked in.
(dressed-​down meaning — I even had on my Ducati motorcycle gear) !!!
I had the best and consistent service with their New York flagship even when wearing my flipflops !
If you want to experience customer-​profiling — hell, this is the place.
Greatest irony? I own 6 pairs of Loubs.
Verdict ?
Ditch this place — not worth your energy-​cells !!!