Spa Nordstrom

I was in town for a meeting and after sitting on a flight for a few hours, thought it would be great to get a massage since I was staying at the Westin across the street. I called and specifically asked whether the masseur had experience with Deep Tissue massages and was reassured that she did.
I decided to pamper myself and upgrade to a 90 minute massage. Upon arrival, I spoke with my therapist and again specified a deep tissue massage and even went into detail the areas and the pressure I liked.
None of this happened. The massage did not last the full 90 minutes (it was 70 minutes at best) and even with her asking whether the pressure was ok during the massage, nothing changed. She did not focus in areas we had discussed and spent more time with the «trappings» (i.e. preparing the eye cover) than necessary.
After this experience, I went online and emailed a review to the spa itself and a week later, have yet to receive a response. It was a complete waste of $ 190 and I will never recommend this spa to anyone. I am extremely disappointed by the service all around.

After an hour’s drive I came to see the Jane Iredale specialists to colour match me. My experience was disappointing to say the least. I was rushed, lied to, and sold the incorrect colours. While colour matching me the specialist kept on checking the clock for her facial appointment right after me, she rushed me into accepting the colour she thought I was (even though it was super dark), told me she didn’t have a couple of items in stock that I was interested in buying (later I find out at the register they have plenty), and finally telling me she doesn’t have enough people in my colour to open up a brand new bottle of foundation to use as a tester.
I hear Jane Iredale is great but I won’t give this brand another shot after this experience.

My husband and I had a much needed couples massage with hot stone therapy here last week. The ambience and atmosphere of the massage room was very calming, relaxing and therapeutic.
My massage therapist Victoria Van was simply awesome!!! She’s small but she definitely has the strength to apply the necessary pressure and force as needed. I had more knots and tension in my neck and shoulder than I was even aware of and she didn’t stop until she kneaded all of it out for me. I didn’t have to request or tell her even once where to focus on more. She definitely knows what she’s doing!
The front desk receptionist Briana was also extremely helpful and understanding when I had to change my appointment a couple of times due to medical reasons. Briana and Victoria always asked if they could get us any water or tea during the entire visit. We always politely declined because we had just hydrated ourselves prior to the massage but we definitely appreciated that they checked and asked. The staff here just exemplifies Nordstrom’s outstanding and unrivaled level of customer service as always!

Wonderful experience at the Nordstrom Spa.
I had a very invigorating yet relaxing massage yesterday morning with Sondra.
The Amazing Sondra managed to sooth my very tired, stressed out body and yet, she did enough deep tissue to awaken whatever latent energy that was hibernating in my body.
I so recommend Sondra if you need to get back on the fast track during the holiday season — or maybe afterwards to handle the blahs that seem to settle in after January 1.
Also, the staff at this spa is very warm, welcoming and kind. All around great way to relax.

I was here earlier today, and I wish I never left.
Seriously, it was heaven.
I had a hot stone massage by Sondra and she was so great!
Everything was very clean and they were very accommodating.
The massage was perfect. I had a lot of tension in my neck and shoulders and it was at first kind of painful but Sondra worked out all the kinks and I am not even sore one bit. Miracle.
After she was done she gave me time to gather myself and asked if I wanted any tea or water. She then met me at the front with tea.
Only thing that was a bummer was the tea water was very lukewarm.
But who cares because it’s free and I felt like I just woke up from the best nap ever.
Definitely coming back!

I go to see MINDY for mani/​pedi services at Spa Nordstrom. I have known her for years, and she consistently does fantastic work. She always does a great job on my nails. One of the reasons I first went to her is because she uses sterile tools. The salon is always exceptionally clean, which is awesome. I usually get pedicures, and Mindy gives heavenly massages! The whole process is such a relaxing treat! Mindy is just so sweet and really cares about her clients. I totally recommend her services to anyone!

This review is for their nail salon: WOW! WOW! WOW! Sanitation that exceeds industry standards – only foot bath I will ever use. Superior products, it’s really a spa treatment and a mani/​pedi combined. Gena is phenomenal. Smells like a spa, not a toxic nail salon. Incredible results. My nails never looked better. Amazing!

Waited in tiny like lobby for 10 min and we had to find someone to barely welcome us. we were hoping for a super special experience. The blonde employee was in laundry and came out holding towels and manicurist said we could be seated, other employee said no I need to check them in… very awkward so far! I mean I am very detail oriented and have worked at a spa and every second should count and have a good energy from the time you step in and this was truly not the experience at all! I explained exactly what we wanted and on my first call she said she would be happy to email my daughter letting her know of the facial as it was a gift, she said she would be pampered and well cared for.
The email never came :(… So this woman who half heartedly greeted us ruined it, it was like drinking bitter lemon water. She simply didn’t care but told me I can add on for more money!!! My daughters brows did not get done and we do not know why but it felt rushed for sure and not at al like Nordstrom Spa San Francisco.
i wanted this to feel so special from start to finish but she loved the girl who did the facial but the opening and closing was just simply not done with grace or any sense of hospitality… a spa should always always have a good energy and certainly no trash around the trashcan in the waiting area :(The manicurist was so so nice and could see how we felt! I am not going to hide my disappointment when we were treated like that by the towel woman with blonde hair. I felt that nobody was in charge. So my daughter loved her facial but not a spa experience by any means for that amount of money.
The manager called me back and made it right…

I got a facial from Danielle. She is so sweet and nice. She advised exactly what I needed. I felt great afterwards! It is a little pricey but they use legit products you can trust. Definitely recommend her!

I was nervous trying out a new place after I found out that my salon didn’t have an eyebrow specialist anymore. I was recommended to come here not knowing much about the spa at all. When I arrived I was greater right away. My wait was longer than it should’ve been, but they were very apologetic. I explained to Sam that I’ve had REALLY horrific experiences and she understood completely. She did an awesome job on my over due eyebrows and now I’m all set for my headshots tomorrow!

As a long time shopper at Nordstrom, I never knew they had a spa! I have always love shopping at Nordstrom for their outstanding customer services so when I heard they have a spa I thought why not give it a try. The spa is located on the 4^th floor and you can take the elevator to get up there. The place itself is small, very clean and has dim lighted rooms which i find so cozy. I made am appointment to get my eyelashes extension done with Dani because a lot of reviewer raved about her work so I knew I was in good hands. All the staffs here were very nice and welcoming, they offered me tea when I came in and never once did they push me to buy any of their products, I like that. Dani is a sweetheart, she did an amazing job on my lashes extension. I told her i wanted very natural looking lashes, she did just that. The process was very quick, didn’t take longer than hour to do. I love my lashes right now, it feels so light and looks so nice! I’ve heart good things about the facial treatments here and looking forward to trying them out in the future.
That being said, the prices here are a tad bit more expensive than other places, but to be honest you get what you paid for. Their services are excellence which in my opinion makes up for their prices. I look forward to coming back here and bringing my friends here with me to have a spa day :).

I think I’d give this 3.5 stars.
I like this secret spa inside of Nordstrom BUT i have a few negative comments. This review is only for the mani/​pedi services. I went on my birthday to treat myself to a nicer mani/​pedi. However, I prefer someone to do both my hands and toes at the same time and they don’t do that here. It took over an hour for my toes and then over an hour for my hands. Yes, it was relaxing, but I would’ve much rather been in and out a lot quicker than 2 hours.
Second– I got a gel manicure and it’s only been a week but a lot of them are peeling off and/​or chipped. At cheaper places, my gel manicures last for at least 2 weeks. For the amount I paid here, I expected it to last way longer.
I think I’d only come back here if they had more nail technicians working at the same time and could do the job faster.

Had a facial just the other day. Veronika was great! Very knowledgable and made me feel relaxed the entire time. Allowed me to rest and also offered fun conversations. She also advised me on products to use in the future. Will definitely go back to her!

This is the second time that we’ve come here for services. They do fantastic facials and I highly recommend them. Massages are a hit and a miss. Four of us came last year and 4 of us came this year.
We’ve decided that from now on we are only booking facials.
Hope that helps

I’ve been here twice for facials– and they are the best. The facials are thorough, relaxing and include a great combination of things meant to relax you (like a foot massage) and techniques that improve your skin (like extractions).
All of the staff that I’ve interacted with have been very friendly and knowledgeable.
The facilities are clean. However, the spa is, as the name suggests, at Nordstrom (on the top floor). There aren’t any saunas or steam rooms or additional facilities to use before or after treatments. For how expensive the individual treatments are, it would be nice to have a place to lounge before and afterwards like many other day spas in this price category have.

I had a hot stone massage by Victoria Van. She was fantastic. I’ve had many massages before and this one was top 5. She was really great and I have not felt that relaxed in a long time. I highly recommend treating yourself to a treatment at this spa. The service is excellent and not pretentious in any way. Ask for Victoria for any type of massage work.

I have been going to Spa Nordstrom for about 6 years now. I have received facials and massages, but mainly go for the amazing facials that Dani provides. I cannot rave enough about Dani. I always leave with my skin looking better than ever, and she knows how to fix any problems that my face may be experiencing at the time.
I went in last Monday for a facial because my face was breaking out as if I was 15 again. Dani told me the exact problem and how to fix it, and sent me home with samples to hold me over. 4 days later, my skin is back to normal! I had to get a makeup refill at Bobbi Brown today, and the makeup artist almost didn’t believe me that I wasn’t wearing any makeup until she looked much closer at my skin.
Not only are the facials amazing, but the whole staff is very friendly. They make you as comfortable as possible and set you up with beverages while you wait. My favorite is the cranberry tea. I also make sure to stock up on my MDT5 products that they offer, since they can be hard to find at times.
It can get pricey, but I think it’s well worth it once you see how amazing your skin will look!

I don’t think I’ve ever had a bad experience here. The place is a bit small but so what? It’s called the Nordstrom Spa Escape, that’s the mini version, the regular Nordstrom Spas are much bigger.
Anyway, been coming here for about 4 years. I used to get my waxing services with Lisa (no longer there. sad face) and my nail services with Kelly. I’ve never had anything else done so I can’t speak for the other services.
Lisa was awesome, I would get brazilians with her and she would put a tissue on my face and an eye mask thingie over it so that the bright lights wouldn’t blind me, her work was meticulous. I loved her. I had a brazilian done with Danielle and it wasn’t nearly as good. no eye mask and she made me pull my skin taut myself. This was like 3 years ago tho so I don’t know if she’s changed her methods.
It’s super clean here and it very much seems like all the ppl working there abide by the sanitary standards.
Kelly is still there and she is wonderful, very skilled, has never once cut me or made me bleed. she is funny and really easy to talk to. I always
leave with my hands and feet looking great.
No doubt this spa is pricey, I don’t go as often as I did bc they jacked their prices up soooo very high. I’m assuming bc it was to weed out certain types of people, I don’t know. Either way, when I want the job done right, this is the place I go to.

Beware!
This place is awful and full of mean people. They asked to cut OUR nail appointment short because THEY were running late. How unheard of is that? The spa manager Amanda was also very unaccomodating to requests for reschedules and acts as if our money was dirty… like she didnt want to service us! We almost felt discriminated against because of our race!
I would avoid this place at all costs if you dont have blond hair and blue eyes. else be treated like a second-​class citizen!

I was not very impressed with Nordstrom’s Spa. I came here on Sat with my family and their significant others.
I got the Spa Manicure $ 45 with French Tip and their Deep Tissue Massage $ 100
First up was the Deep Tissue massage with Mia. She was not very good. There was nothing deep about the massage. I can get a better massage using my foam roller. Most of what she did was feel me up, rock me like a baby, and a lot of stretching out of my body. I would never schedule an appointment with her again. She was only able to find one knot (in my leg). Big Deal. I asked her to go a little harder, but it really didn’t help much.
Now the manicure. I got it with Kenneth. To start off, he was already mixed up. He thought I was scheduled for a pedicure. I had to tell him I actually was here for a manicure. When he started working on my nails, I had to be on him. He wasn’t shaping the nails well. They were still crooked. He’s not very good at filing/​shaping a nail at all.
After this, he started looking around for one of the ladies who worked there. He couldn’t find her so he asked another lady to get her. When she arrived, he asked her what time his break was. She told him the time and he asked her to clock him out. (WOW!!)
So I sat there thinking… so what do we do now. Well, he continued to work on my nails, but he was rushed the whole time. I had to be ON HIM again when he was doing the french tip. The lines he made were not very straight either. They were ragged just like the nails. After he finished with my right hand, I asked him to try to make the right hand better and described the lines to him. HE snapped back saying, «I’m doing the best I can»
After he was finally finished he went on ranting and raving about a new UV polish (top coat) that he’s going to put on my nail that will make them shine and will last a long time.
The way he painted it on, was half assed, just like the rest of his job. There were gaps in between my nail on the left and right side where the polish didn’t hit.
Anyway, when everything was finally done, I went straight home after the spa and took a shower. Right after the shower, there were gaps of air pockets that formed in my nail. Typical! What a waste of $ 45. The manicure didn’t even last half a day.
Actually it was more like, what a waste of $ 145. I could get a better job at a small nail shop than Nordstrom’s Spa. How embarrassing!
To top it off, my mom was getting a facial here. While she was sitting in the chair relaxing with her eyes closed the huge extraction machine FELL ON HER!!! TWICE! She is now bruised up, and her face is swelling.
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Note: My nails started chipping off on Sunday. What a waste. I just cleaned them all up and repainted them myself.