Buck’s Clock Shoppe Inc

Well my mom’s cuckoo clock was dropped off in August, «come back in a month». Dropped back in in October and it was «Gimme a month». Dropped back in in November. once again it was «Gimme another month». Came back in December and it was «one more month». Went in for the last time to get my un-​repaired clock in February and when I said I have to take it repaired or not I was met with «that sounds like a good idea». Give me a f_​cking break, in what universe is this a good way to practice business? I’ll put this clock on the wall as a static piece of art before I punish myself any longer going back and forth with any business.

I think anyone posting a negative review about the TIME it takes to get a clock turned around from Buck’s, just doesn’t understand what is involved. Remember that there used to be literally hundreds of clock and watch repair places all over Southern California and there were also plenty of spare parts to fix all the damaged items that came in. Factor in the dearth of skilled repair people and you have a big problem. As «slow» as Buck might be, when he retires there won’t BE anywhere to take Grandmother’s clock to get it repaired. PLUS, I know from experience that when Buck quotes a price to fix a clock, you might have to sit down! Why so expensive? Well, rent on his shop, for one thing. Even AFTER the man moved from a much bigger place, rents down there are off the charts. Then you have to pay for parts that are getting harder to find, pay someone who is skilled enough to repair the clock and (this may surprise some people), Buck is in business to make a profit! All this adds up to an unpleasant experience for folks who need things in a hurry. But it’s not Buck’s fault. I have had work done there before and the results have always been excellent. In fact, he has one of my electric chiming clocks there about 6-​months now. The problem? Finding a motor over 60 years old! Unless Buck can pull one out of his hat, I have to wait.

Buck had my clock for over a year. I finally picked it up and brought it home. He certainly is capable of fixing clocks but for whatever reason he’s super slow. If you can leave your clock there for nearly a year to get it fixed then fine, I guess Buck’s is the place to go. I’m going to find someplace where they can fix my clock within a reasonable time.

I dropped my clock off for a repair. Six months later (that is the normal wait time for a repair at Buck’s), I stop back in to check on the progress. But they can’t seem to find my clock. So I go back a week later. This time they can find my clock, but they have it in box with a motor from someone else’s clock. After I point this out to the guy behind the counter, they go in the back searching again for the motor that goes to my clock. After about 15 min, I find the motor that goes to my clock sitting right there in a small box on the counter, exactly were I left it six months earlier. Needless to say, I took my clock back and went elsewhere! Sad to say this once stellar shop on 17^th Street has gone down hill in a hurry. Good luck to anyone who brings in their clock for a «repair» at Buck’s.

Buck’s is the best clock shop you will ever need. The customer service is amazing. I have a grandfather clock that has been serviced by them a few times and the way they take care of a fine piece like a clock is hands down perfection. Bill is great and I could never imagine using any one else. I am getting ready to move and he came out and meticulously removed each piece with gloves, will take it back to the shop, clean and oil it and when I am settled in my new residence he will return and set up. I am beyond pleased in knowing that I can trust their honesty and integrity and my clock will continue to be a treasured time piece for many more years of pleasure. You will not be disappointed. Prices are excellent.