Abercrombie & Fitch

The quality of the clothes are very nice, and will definitely last you a while if you take care of it. Price-​wise… meh. Wait for sales.
But this review is for the employees here, at this location. I usually shop online as much as I can, but today I made the trip so I could try some items on for sizing.
As I entered the store, I hear a faint «Hi, welcome» come from behind a rack. I step forward a bit and see it’s a worker folding clothes. She then proceeds to look at me from head to toe, then have a look of disgust on her face. It was as though I didn’t deserve to shop there because of how I was dressed. Oh wow, sorry I’m just wearing a fleece jacket with jeans and not dressed to the nines. But let me get that stick out of your ass for you.
And when I left, there was a guy folding clothes up front. Once again, I saw him just look at me with that «I’m better than you» attitude. I didn’t even hear a peep out of him. Not a «Bye, have a nice day.» Or a «Thanks for shopping.» It’s not like I was walking out empty handed either. I had bought some clothes, and I knew homie could very well see me and the bag I was holding because we made eye contact. Oh, and the best part? Someone else walked out behind me just seconds later and I hear «Thanks for shopping, have a nice day!»
Now I remember why I avoid shopping at A&F stores.

Such cute footies and shirts the staff could have been a little kinder and I could deal without that terrible smell

Ridiculous staff very snobby and pretenders like many of their customers. Judge and ignore the customers, gossip within them and make stupid comments about other customers regardless If there is more customers close by. They all need to be fired.

Best service! The entire staff is pleasant but Ann I believe she’s the assistant manager went out of her way to locate the items I needed. She called several stores even though she was busy in other words she went out of her way. I’ve been to other retailers that won’t take the time. Highly recommend this location!:)

40% off entire store! of corse everything is picked over cuz of the holidays. i wanted something at the brea location was told no store has it but scp did. check it out. no help as usual but u can always find something great! :) i love their little bras

I came in here to exchange a few joggers and it was a great experience. The manager (Victoria) was really nice she help me get the right size shipped to my house because that style was not available in store. She even honored sale price for the second I wanted.

Either retrain your staff or FIRE them. Since it’s in Costa Mesa, I expected good service to not only me but to EVERYONE (e.g. made of money no money, look fashionable or not). I was disgusted at how a young lady was treating a customer. The customer, I would say wasn’t the best dressed, but that doesn’t mean she shouldn’t get good service. She got an attitude from the staff aaand the same staff was talking bad about her to another staff in front of me as I was paying. Wow really? Oh and on top of that the same staff yelled at another staff to hurry up and open the fitting room. It doesn’t take a genius to know that for one, keep the drama out of work; two, don’t be snobby just because they aren’t fashionably dressed and three don’t gossip with your fellow coworker about a customer in front of another costumer. Let’s do the math here… All three = rude, dissgusting, snobby and unprofessional

A TRAINED MONKEY COULD DO A BETTER JOB THAN THEIR CURRENT STAFF. DISRESPECTFUL, UNPROFESSIONAL, AND RUDE. The manager Jeanie has no clue how to run a retail store, the girls that work at the check-​out counter answer the phone as if the potential customer calling is a inconvenience, clothing styles haven’t changed in 10 years, and not to mention way over priced. Avoid at all costs.

Ok store i have to say. Sizes a bit too big for me. Nice clothing (some), overpriced! Music too loud

Came in here to see how many beautiful people there is. Um seriously workers ugly and customers are definitely ugly. So take ur brand to hell.

This company is in dire need of a workforce restructure. All of these arrogant, little punks working here are a disgrace to my generation. Just because they are wearing clothes that are moderately priced and working for minimum wage have the attitude of gods. The clothes have been the same for as long as I can remember and the place wreaks of cheap perfume/​cologne. No wonder I haven’t shopped here in a while. Won’t be coming back here anytime soon

There are several of these stores near me but i happen to like this location. I like it because customer service is excellent. If they dont have it, they seem to go out of their way to help you find what you need. I could do without the perfume they pipe throughout the entire store, can be a littleeeeee overwhelming.

Whenever I think or see A&F, all I can think of is the Summer Girls lyrics «I like girls that wear Abercrombie and Fitch…» by LFO (a boy band from the 90s, if you must know). Oh, and the excessive fragrance that becomes embedded in your brain, making you think that it’s everywhere and you can’t escape it no matter how far you run.
Anyways, I (have to) come here from time to time since I’ve got family members and friends who like their clothes. Sure, if I had long wavy hair and were a lot younger and skinnier and didn’t mind wearing fitted clothes that don’t give you enough space to relax your stomach muscles, then I’d probably be shopping here for myself too (okay, I do have some old A&F clothes, BUT just some tees and loose tanks).
Surprisingly, the salespeople are pretty nice, especially the female staff. The guys though, are another story. Some are friendly and helpful too, but others that I’ve encountered have a stick up their butt. No, I’m not here because you’re here, I’m just here to do what you would expect a customer to do in a clothing store — that is to make a clothing purchase, so save your «I’m too hot to talk to you» attitude for someone else outside of your part-​time job. And disappointingly, this includes the dude manager (he could’ve been a shift manager since I don’t see him all the time, and thank goodness for that).
The negative dude workers are just a minor part of this review (although I’ve probably elaborated on it more than I anticipated). The 3 stars are for being well stocked, having some good sales (if you’re there at the right time), and having an overall friendly staff that don’t discriminate by looks (ohhh, don’t even get me started on the ones in L.A.).

I am An A&F fan. And so is the husband. Both of us have a casual dress code at work and A&F polos and shirts caters to our needs. I love the stuff from this brand.
However, I hate this store. The customer service sucks. The ‘kids’ working here have their behinds jammed with arrogance. News flash for you babies… you are a wannabe model living off Abercrombie employee discount and I am a paying customer spending $ 80 on a pair of jeans from your store. So, yes, get that sales smile back on and go work.
The store at The Shops at Mission Viejo is so much better. I love that store and don’t mind driving down for a better shopping experience. The customer service is nice and they are always willing to help.
Avoid the Costa Mesa store.

Alright, I used to work for the company for several years in college (but not at south coast) and this one is probably one of the better A&F stores in southern California. The store is big and the models are much better looking than some of the lower tier A&F stores nearby.
Here’s some advice to help make your A&F experience much better/​cheaper:
–If you ask for a stock check for a regular priced item, the employee has to do a stock check for you. You can even be a ***** and ask them to call other stores and do stock checks!
–They’ll tell you they put all their clearance clothes out and they don’t have anything in the stockroom. They are lying — stock checks on clearance are more bothersome for them but it CAN be done.
–They change the floorset every other week, in the middle of the week (usually on Wed/​Thurs). This is when prices drop.
–Price adjustments are valid within 14 days (so ideally, buy your clothes on thursdays and try price adjusting in two weeks, you might get lucky). The website and the stores have the same prices so keep checking there.
–there is no time limit on returns! you can buy something and return it months later with a receipt.
–The «quality guarantee» you see on all their tags and stuff is NOT a lie. They will give you a full refund (with a receipt, or current price without) if you claim the quality is bad. I’ve seen people return old shirts from months ago because the «color faded» or the «material was so bad that it got a hole.» You just have to be persistent.
–Almost everything is still full price on black fridays. The biggest sale at A&F actually starts December 26^th — everything goes on sale and the prices keep dropping every other week.
give the employees a break. I know you’ll probably get better service at ralph lauren or COOP but hey, these are high school /​college kids who were only hired (for minimum wage) because they look good.

i really like the fits that abercrombie offers. i like the quality of the merchandise. i don’t like the prices sometimes, but when they go on sale. oh man is it ever worth it. however, this is a reminder that this review is not for the company or the brand. this is to review this location and it’s employees.
first of all. great location, center strip of the mall, by the concierge desk and across from what used to be emporio armani.
second, crappy ass service. yes, you employees are very pretty to look at, boys and girls, but you do realize that you WORK there right? you’re not a model, you’re either too short, too stocky, wide faced, eyes too far apart, hair too messy, flip flops are not the way of life EVERYWHERE, and you can’t get away with ignoring everyone that doesn’t look like you. i’ve been through the store for more than 10 minutes and not a single employee stopped what they were doing to say hi, or smile. However, a few employees did say «excuse me» to move me out the way so they can finish folding their tshirts and jeans. Okay, so you know i’m there and i’m shopping but you don’t want me to buy anything? okay I can do that. I’d much rather be shopping online than have to deal with you idiots, let alone having to deal with the average stupid customer as it is.

Their costumer service is awesome here! One time I left the line to change the size of the pants I wanted and when I came back, there were over five people waiting. The guy who was operating the fitting rooms offered me to go next because he saw me leave the line. The employees even talk with you and the girls there are super nice! They compliment you and sometimes the boys can get really flirty (;
Also, A&F has frequent sales so get your stuff on sale and don’t complain about the price! I get most of my stuff on sale because I agree that it’s overpriced but the designs and quality of some shirts make up for it. Music is good and so is the cologne they spray around the room! It’s called FIERCE and I even bought it for myself! Anyway, this place is amazing. Love A&F and South Coast!

Ugh, please stop the fragrance deluge! You can literally smell it 20 ft. outside the door. Those of us with allergies have a hard time breathing while we are in the store. And the sweaters I bought wreak!
I had ordered something online and decided to bring it back to the store in hopes that I could exchange it. Beware if you pay with PayPal online. If you have to return anything they only give you store credit.
The music is annoying and distracting. Don’t get me wrong, I love loud music with a great beat but not in a retail store when I’m trying to concentrate on purchasing and have to communicate with others.
The dressing rooms suck because there are not enough (4) and they are poorly lit,. The store itself is poorly lit also which makes it hard to see what you’re trying to buy. There are so many obstacles to purchasing it’s a wonder how they sell anything here.
I don’t know what retail genius designed these stores but they should’ve spent some time in them before they rolled it out to the masses. It looks like they haven’t changed much because Sukhraj’s review from a year ago is right on. She’s right about the sizing too.
I gave it 2 stars only because I like some of the clothes. I’d write more but I can’t breathe very well right now.

I avoid this place like a plague but the BF didn’t understand this so I asked him to a take a quick tour with me.
I could smell the perfumed scent a mile away and was overwhelmed and nearly knocked out before I could even enter. Seriously, do you vent it through the AC? Have a perfume scented candle? A spray that goes off every second? How can the sales associates not get poisoned by this stuff or the customer or the innocent humans that walk by and don’t even enter? Minus 1 star for secondhand perfume poisoning.
Loud music. My ear buds hate you. Don’t get me wrong. I love my music and sometimes I play it loud in my car too but I’d like to carry on a conversation here without having to yell and I just can’t. Minus 1 star.
Dark lighting. Can I read what I’m buying, the size, check out the color? Nope. So you just want me to blindly purchase something? Thanks. How does anyone navigate around here with the perfume, the loud music, and the dark lighting? Seriously! Minus 1 star.
Small clothing sizes. Who are you kidding? I’m not anorexic but I am your average woman with curves and curves just aren’t appreciated here. You have to be rail thin. I couldn’t even fit into the large. I guess I need to take my fat self elsewhere. Minus 1 star.
And what about those ads all over the places? You don’t have to tell me she’s cuddling up naked with some dude. I can see it for myself and a complete outline of her boobs and you’ve got pre-​teens and teens shopping here. Good one. Minus 1 star.
Last by not least, the cool factor. It’s not a good cool factor. It’s that «I’m better than you» attitude that all the sales associates have when they look at you and let you know you don’t belong and don’t bother to help you but ask anyway hoping you won’t take the bait. Minus 1 star.
I guess that leaves no stars but Unilocal won’t let me rate no stars so I’ll leave one star for hopefully being cool enough to belong here.

I went here during a weekday after the holiday season. Even though no one was there, it looked like a small tornado blew through the store, and raped everything away from the racks. There was no particular order to anything, and no one bothered to put clothes back. Actually, now that I think about it, this didn’t really matter, since every single piece of clothing I saw was a small or extra small.
If i wanted tiny clothes, I would have gone to the Childrens Place.