Chow King

Unprofessional, horrible customer service. Don’t even bother coming there. The food sucks, it’s not the chowking I used to eat when I was kid in the philippines.

Wouldn’t order from here again since their service was awful… the cashier was rude and unfriendly, and on top of that couldn’t understand what I wanted to order from their menu! The portion seemed a lot smaller and didn’t taste like it should.

Very very very slow customer service! It took forever to get my food ready. And at least welcome you’re customers. Will not be going back here again!

An employee named SHEILA has a very poor customer service! She’s busy chatting with co workers and they’re having a time of their lives and enjoying the loud music inside the restaurant as she takes our order. We didn’t get exactly what we ordered. Other customers even cancelled their orders and came to a point of castigating them! Most of us drove for an hour in the pouring rain just to get there then got a very bad customers service in return!

My husband bought 2 Tahos yesterday morning, I had it for breakfast this morning and the taste of the syrup was HORRIBLE! So I went back today to the store to have it exchanged and the manager named IAN C. refused to exchange it or refund the money. Since I was going nowhere with Ian, I asked for his manager’s info. Ian didn’t know Noël’s schedule or direct contact information! He had to look up his work’s phone number! What kind of employee doesn’t have an access to other employees schedule especially as a so called manager?! For a manager he had POOR customer service and a LIAR! I will make sure that this complaint is resolved!

25 minutes wait for a simple beef noodles and taho. And felt like we should be grateful for it.

Talk about an UNPROFESSIONAL manager. Her name is SHEILA and she was the manager on duty during my visit here. The «customers» who were with her in the picture were obviously friends with her. They were SMOKING and VAPING inside the building– which is clearly illegal. She is the «manager», shouldn’t she have better things to do while on the clock apart from hanging out with her rowdy friends, or rather «customers»??? Horrible service, I give it two stars because at least their food was decent.

Ordered pancit BIHON to go. When we got home, opened it. Ta-​dah it’s pancit CANTON!
If you’re gonna order to go please double check your food before you leave.

I love chowking but I hated the service especially form the cash register sorry I have to mention her name Julienne I believe… We returned our order due to her mistake of charging us with a wrong one… We are running late but we have to go back to have it exchanged. She is being rude. not even apologizing or saying sorry. I dont like her service… Still love chowking but her attitude makes me not want to go back.

If you’ve read my reviews you should know how big I am on service and cleanliness. Man Chow King needs so get it back together. IDK what was going on tonight here, but the delight that I had when I first had food at this location is starting to fade… let me tell you why.
I like to think outside the box, when it comes to «faster» food I would choose a Panda Express, L&L Hawaiian BBQ or Jollibee over a Mickey D’s, BK or KFC anyday. That is why when the option is posed to me, Chinese Food or Mexican Food is the major primary of my checkins. I like Chow King, which is a fusion restaurant of sorts. Chinese, Filipino, Vietnamese… you get my drift right? I like the options here, with many fast food spots today the options all seem the same. Nothing more than I dislike is when I go to an establishment and see friench fries on the menu when really it shouldn’t be on the menu at all. Not here at Chow King, they serve the food that is suppose to be on the menu. And most of the time its delicious.
Chow King feels like a proper sit down restaurant but faster and cheaper. They have rice bowls, soups, plate lunches aka lauriats and boba teas, and other sorted desserts. So with that all being said, I am usually completely satisfied and have no major issues with this place as far as the food goes, sorry I lied, the Thai Ice Tea is horrible. It tasted like sugar water colored orange with about 5 boba in it… I will pass on this next time. But my issue here and has been the issue as of recently is cleanliness and service which is poor…
First of all, when you’re at work, its a place of business. If you have friends you want to chat with, do it on your own time. Especially when it comes to the general public wanting their meals. There shouldn’t be any reason why I can’t get my meal and go, because you want to laugh and talk while hungry people are getting frustrated. Like after 25 or so minutes of sitting and watch my food get cold on the counter behind the clerk, I finally got up and checked her friends and said «Yo is that my Food B?» she then proceeded to say yea and gave it to me and went back to talking and laughing with her possie… like seriously? I wasn’t the only one pissed, I seen a guy with his family get up and say something in anger to her in his native tongue, tagalog I assume. In the meantime while she was yapping the tables still needed to be cleaned, chairs tucked in, and all those orders piling up needed to get out to the customers. Awful. just aweful service and the sad part is the manager sat around letting this happen. Yea. she would of been written up and her friends would of been kindly asked to leave.
In conclusion, the food isn’t my issue here, the service is lacking. I feel my 3 stars are on the food alone. But if the service and attention to detail returns, then this would be a five star place. But then again this is my experience here. If you’re in Concord and want to grab a bite. Come to this location off Diamond Blvd. Close to highway 680 and DMV. As always Unilocal your own experience.

Order garlic chicken with rice chef special. I can smell the oil that chicken were cooked rancid as oil was used over and over again. No good. Improve and maintain quality otherwise you lose customer

lady was about to make my shake after taking out the garbage didn’t wash her hands. asked to wash her hands both front counter employees said they «WILL» But never did. front register employees act sneaky and lie about washing there hands. waited over 15mins for 2 mango shakes. they put the hot boba pearls in the plastic to give me plastic poison

Very good! Everything came out tasting better then I imagined. There was a bit of a wait, only a few people ahead of me and it took about 20 minutes for my food to be ready.

I have lots of things to say about this fast food restaurant, but let me combine them all together… EVERYTHING IS A DISASTER!!! All of it depends on the management.
Customers should feel at ease as they enter the restaurant. I feel that the more cashiers who work in the front, the more cleanliness will appear. However, (As a former cashier) the management only requires one cashier on weekdays and two on weekends. The manager needs to do something about it.
I’d say that it depends on the management. As a former employee, I noticed that the oil was not changed on a regular basis due to the recent manager and is still the manager today. Let’s think about the customers’ health. What if something bad happens to the customer (such as food poisoning)? Of course the manager NEEDS to do something about it ASAP. Everyone has to know about the coffee. Cashiers are forced by the manager to make coffee out of the non-​sanitized coffee maker. WHAT IS WRONG WITH THIS MANAGER! Overall, the food is nasty.
Honestly, even though the previous boss was strict and made everyone feel intense about the job, she made it seem as if everything was ok in the end. She made everybody feel as if we were all family. After she retired from Chowking and moved on to better things, the next manager now was and IS the one who messed this family around. He took advantaged of the cashiers and the kitchen workers. He even asked me if he could borrow my car to do some errands for Chowking… It was my first month working there and I was scared to be warned, so my stupid mind told me to say yes. He took like an hour in using my car. He paid me back but I know that this isn’t acceptable. Every time I work closing shifts with him, I end up being short from my cash register. With the other two supervisors, I’m always exact. When I told the manager, his reason is always this… «Well, I’ve been working here longer so I think I know what I’m doing.» He made me pay my own short… The most was $ 14. This manager, Noël Asuncion, should not take advantage of his employees. He’s not fair at all. He is really sexist when it comes to work. He told me that men are faster than women. I proved him wrong that girls can be fast as guys. I pushed myself to clean everything til 9:30pm. Ok, this ain’t the Philippines where men have to do all the work and women stay home to do grocery shopping and stay home. NO. HE ONLY WANTS TO HIRE GUYS AS CASHIERS AND KITCHEN WORKERS BECAUSE OF THEIR ABILITY TO CLEAN AND WORK QUICK! I thought this management and employment is equal. But I guess it isn’t. He took advantage of his employees. When audit came, I was scared and I knew I got a bad grade for customer service. And my «Punishment» was getting more hours… The «Punishment» for one of the kitchen workers was reduced hours. Noël does not make any sense at all. I asked for part-​time because I’m a full-​time student. He put me to work 6 days a week… HE IS INSANE! I blame him for ruining 6 months of my life.
My last day of working at Chowking, I did a little mistake (However the customer was ok with it) and the manager told me that I had to extend two more hours. I was furious, so I stormed straight to Noël and raised my voice that he had no right to extend me. He thinks I’m stressing him out… He told me to lower my voice. Of course he was embarrassed of the argument we had. I spoke for myself, the employees, AND for the supervisors. I feel that employees should not be afraid to argue, to suggest, or anything they want to say. You know what? I don’t regret doing that because I finally let go of every problem about him. Think about it, how did he become manager after what he had and has done? I really want HR and corporate to observe him carefully. You don’t know what he’s hiding.

The cashier has attitude! I ask the cashier if the ice vending machine has still ice and she responded to me if there is no i e coming out then we dont have ice. Then i told her i that since u guys dont have ice i dont want drink. Then she said well we have ice, u didnt say u want it. I say, would i ask u if i didnt need ice? The attitude. Never coming back to this place again!!!

This review is only for the Taho. I buy my Taho here almost everyday. They have the best Taho. Staff are are nice.

–5 star review.
Terrible management.
Terrible cashier DOESNT even acknowledge you. It’s that dark filipino guy!

Chowking is the place where my family and I love to go to for a delicious Filipino breakfast, on a Sunday morning. I usually order the Tapa Bangus and also the Black Jelly drink. The tapa was flavorful and the bangus was nice and crispy. The Black jelly drink wasn’t too sweet, but sweet enough. The cashier was very friendly. Service could be a little more faster, but the delicious, warm food they bring out can make up for that. I have also tried their Halo Halo and Taho and they are just as good! I will most likely be coming back again.

Speed bagal! You are not in the Philippines! You guys should move faster and smile. Manager seems to be in a bad mood all the time!

Ordered two dinner takeouts: grilled tilapia meal and the beef wonton soup. The wonton soup wasn’t too bad — lots of small braised beef chunks that were well seasoned. Borderline salty even. The noodles were chewy and the wontons were tolerable. Soup came with some shredded cabbage which I liked.
The tilapia meal was a mixed bag. Fish was cooked well but was on the sweet-​salty side with the sauce. Side dish of noodles were over starchy — they stick together and was mushy. The two sesame balls and small bit of shrimp chips were OK.
Wouldn’t recommend this place unless they improve the food quality. For fast food, the Subway and Jollibee nearby are better options.