Avalone Cleaners

When rating a business, first impressions are everything. I’ll usually pick a 1 – 5 star rating based upon my first five minutes. Here, the store was extremely clean and it looks like they put new paint on the walls. There’s not a lot of dry cleaners that will go to the trouble to maintain their store like that. Effort noted.
Regarding the actual service of dry cleaning the clothes, the prices are reasonable especially considering Bedford is probably upper-​middle class. My requirements for a good dry cleaner are that the clothes actually come back clean and the price is right. Check and check.
On another note: I reported the first review down below. If it’s still around when you’re reading this, it’s a 1-​star review for a totally wrong business. Wrong address, wrong picture. Not sure why, but there are two similarly-​named dry cleaners in Bedford. This one is up in the Tara Village on Cheek Sparger. Not by 183 Airport Freeway.

I always drop my uniforms off here and hey are always returned nice, clean, and crisp. Just the way I like them. The employees are very friendly and they know me by name. It’s also very convenient because my garments are always ready the next day.

One star is still too many for this place! I recently relocated to Bedford from California to be closer to my brother who has been a resident in the Bedford community for 16 years. He has lived across the street from this cleaners and has never used them; now I know why! I am a business professional that depends on clean suits and shirts 6 days a week. I only dry clean my clothes and was hoping that this cleaners would be «the one» for me. Loyalty, professionalism and outstanding guest experiences is what pays my bills. Because of that, I am extremely loyal and will frequent the same place as long as they are professional and provide great service. I found that Avalon Cleaners possesses none of these qualities and on top of that overcharge their customers! My story is simple. Two weeks ago I brought in a light colored suit that had a grease stain on one if the pants legs. I informed the clerk of the stain and that I spend a lot of money annually to keep up my suits and shirts. I let him know that cleaning this suit will determine if would entrust my business to them. I showed him where the stains were and he did not mark there locations. He just took the suit, letting me know they would find the stains, gave me a ticket and then turned his back and began doing something else. I never receive a thank you or good bye as I left with an uncertain feeling about my experience. I returned 3 days later to pick up my suit. The same clerk was at the counter and I excited to see if they removed the stain. I paid $ 12 for the dry cleaning (which I felt was expensive) and then began to inspect my suit. Both stains were still there! When I showed the clerk he got defensive and said it was the best they could do! The stain had not even gotten lighter, as if no attempt was made to clean it. I then asked him to take it back and try again, which I would again pay for, but he looked at me and said «why»! I was shocked at his comment and his attitude. I again pointed out that this was a test to see if I would use their services and he basically gave me a look as though he could care less! Shocked and amazed I took my suit and left. I also informed him I would write about my experience, he ignored me and just walked to the back.
The great news is that only about a mile away I found Cost Cutter Cleaners, 1220 airport fwy #H in Bedford (817.684.0141) who exceeded my expectations when I dropped off the same suit to them. I only explained that another cleaners could not take the stain out. The younger man who greater me with a smile when I entered, listened to my story about my suit then asked me where the stains were, marked them with tape and informed me that he could not promise that they would be able to remove it, but would try! I was then charged $ 6.79 and was told my suit would be ready the next day! I returned today and again greeted with a smile from a young lady this time. I checked the suit and both stains were completely gone! Tomorrow I will drop off 25 shirts for dry cleaning! AVALON CLEANERS 2200 Airport Fwy, Bedford Texas 76 022 has lost my business for life; as I now have made Bedford my permanent residence! Make the short drive to Cost Cutter Cleaners! Do not overpay or deal with incompetence!