Village Custom Cleaners

I have just moved to the area and looked up ratings for dry cleaners. Although this one didn’t have good reviews, the reviews were old and I needed somewhere close to home for dry cleaning. I went in, mentioned the bad reviews, asked if their techs are trained not to burn cloths and asked if anyone smokes. The clerk was gracious handling my list of concerns — if I were to do this in a restaurant who knows what I would find in my food — but I just had to ask because I did not want to replace my favorite clothes. I left my 12 garments and crossed my fingers. I picked my clothes up today and they were WONDERFUL! Not only was I pleasantly surprised but it is probably one of the best jobs done on my clothes ever. I’m so happy. I will go back, I will recommend them, and just so you know, I think the prices were great too.

Beware doing business with this dry cleaner!!!
They ruined an expensive placemat that I took in to be cleaned. In addition, they lost a second placemat. Since I cannot replace these mats, I asked for a credit on my bill. Sadly, they have not responded to my request. Moreover, every time I call and ask for the manager Mike, «Miguel» says that he is not in the building at that time. Now I know I am getting the run around as it is obvious that they intend to ignore my request.
We have done business with Village Dry Cleaners for over five years; we have the dry cleaning picked up then delivered. No more. I will be sure to let everyone I know about the integrity of this business. There are enough dry cleaners in this town… take your business to a reputable dry cleaner!

Just so sad to see one of the best cleaners in Colleyville decline in their quality of service. I’ve already had multiple garnets ruined and staff lacked the integrity of acknowledging their mistakes. Please beware! I will be taking my business elsewhere.

They ruined a dress I brought in here. Turned the white to beige. The manager fought me for a week and never compensated me for the damages, nor did they own up to the damage. Avoid this business. Unprofessional, childish, irresponsible.

We have used this cleaners for five years and enjoyed the delivery service. The past few months my husband has had missing buttons or mishaps with his shirts. I just sent my sons brand new dress shirt to cleaners and it came back with a note saying there were stains on it they couldn’t get out. I’m going to change cleaners.

This used to be one of the finest cleaners I had experienced. Left town for about 2 years, came back and the entire staff is different. New manager doesn’t care. I brought back a silk shirt that had what looked like bleach stains, and she replied, ‘it was there before we got it’ cleaning fluid smells bad, they laundered silk and linen shorts and then pressed with starch. All in all, and absolute horror show. Total poor customer service with I don’t care attitude. Don’t bring anything there you care about.
Notice the Date on their last accolade…2012, that’s about right, was great a couple years ago, now a horror show.

This cleaner went from good to bad. Pants coming back with creases at the knee bend, suit coats wrinkled. Brought it their attention and the comment was «we don’t have that problem». Switched to Twin Kell and had them repress two suits that Village had done a poor job on. Perfect. Adiós Village! I want a cleaner that does a good job and wants to keep my business. No stars for these guys.

We have been coming here for years and no complaints. Though recently I took my husbands suit up there and it came back smelling like … well the closest thing I can compare it too is cat urine. I picked it up at closing Saturday, and took it back when they were open on Monday. They did a free re-​do, came back smelling a little better but still like cat urine, with a note on it, saying it smells bad but it wasn’t all the way fixed. Right now we are trying to air it out in hopes it will be better, but we will take it else where if it won’t fix. One bad time out of years of use isn’t enough to write it off, they did it again for free, but still.

If I could give no stars, I would.

Maybe the previous reviewer was having a bad day when she went on the rant she did about this place over two years ago. Nonetheless, I would think that her experience was an isolated incident as the times I’ve had my clothes cleaned, like today, they have been perfectly pressed and spotless. I thought I’d ruined a white oxford shirt of mine. I’d spilled a huge glass of red wine and well I was ready to give my shirt the funeral it deserved. Nevertheless, Village Custom Cleaners was able to save it, along with other garments I own. This is wholeheartedly my choice of dry cleaners when I’m home in Colleyville.

Now that I have a job which DOESN’T involve serving alcohol to corporate-​types, I am forced to wear suits to work. Daily. Seeing as how all the work clothes I had BEFORE landing this gig were dickie pants and bar slut shirts, I spent about a thousand dollars buying work clothes before I even got my first check. That being said, I wanted a REALLY GOOD cleaners in hopes that I wouldn’t need to buy replacements for clothes damaged in the cleaning process.
Even though I live in Arlington, I went to Village because my dad goes here. My dad is a prima donna who has his suits custom made for him, so I figured his cleaners would be expensive — but worth it. WRONG!
First off, this place is so expensive because you get your own bag (WOOO HOOO) with a barcode that links to your account and has your name, address, and phone on it. All of these things were incorrect on my ticket, and it took me two visits to get them to key in the right info. They also charge more because they «deliver», though I’m not sure where to. My dad lives about 2.0 mi (if not less) from this place, but it’s «too far» for them to pick up and drop off his laundry.
The first time I went, they mixed all my clothes with my dad’s (even though we have separate accounts, bags, and barcodes) and were irritated when I insisted they split our clothes and bills because we’re SEPARATE CUSTOMERS. I then got home to discover I was missing a dress, which made me really irritated because it’s a far drive.
Second moment of truth: My clothes were uncomfortably tight (shrinkage??? I doubt I gained 10 lbs. between 6am and 5pm), the down comforter I got back had NEW stains on it, and the green sweater I dropped off came back more on the blue side. I’m actually wearing the sweater right now, and I have to go home and change because I feel lightheaded from my shirt WREAKING of cleaner fumes. I smell like I work for Stanley Steamer.
All of this for only $ 90. Thanks guys.