Kim’s Cleaners

Kim’s cleaned a coat for me that had vomit all over it – I had brought it to another cleaner that was very unpleasant and told me they wouldn’t clean it. Kim’s was kind and professional, and even fixed the zipper on my coat at a discount. They were totally friendly and will have my loyalty!

So i had a calvin klein long black coat to have dry cleaned and it was pretty new and never dry cleaned before, it had a lot of dog hair and no stains or rips. I went to kim’s bc its organic cleaning and had pretty good reviews. The lady, im assuming kim, was super nice. My 2 yr old was touching some of her stuff in the waiting area and she just laughed and told me about her grand daughter. She charged me 23 $ which i thought was expensive but id rather pay a little more but have quality service whuch my nice coat. Anyway she left me a good impression. The coat took about 4 days to be cleaned and when i picked it up today it smelled really good and the outside was very clean. BUT, when i opened it up, there was still a good amount of dog hair in the inside anddd there is a huge burn mark on the inside bottom from a chemical or iron or some sort of heat. It def did not have it when i brought it to her and she did not say anything to me. I would have asked for a discount. I was in my car when i examined it and i figured she can not fix it bc if she could she probably would have. So i just left it at that and decided not to come here again bc its too pricey for the quality of service. I would have respected her more if she had come clean with the burn accident. Oh well, at least its not on the outside.

This is the only place I go to for my dry cleaning. Whatever process why put my clothes through, it doesn’t wear down my clothing like other places. I’ve lived in several parts of Maryland but I make the commute to this places because my clothes are perfect every time.

Efficient, Old School and Professional.
I needed my pants hemmed for a wedding this upcoming weekend. Zips couldn’t do it on a Tuesday around 3:45pm because their hemming guy went home early. This place though could with the owner. That she could probably do everything. While zips had maybe 5 – 7 employees that didn’t or couldn’t. Would highly recommend this place to a friend.

I started going here in about ²⁰¹⁰⁄₂₀₁₁. I went to school at UMD and had previously only known about ZIPS. Some of my clothes I would save to bring back to New Jersey to be cleaned because I knew ZIPS would ruin them.
I found out about Kim’s through my now ex-​boss. I know that he has nice clothes and has trusted Kim’s for years so I decided to go as well. After that, I never had a worry about how I would get the clothes back. The prices are reasonable, not cheap but not totally outrageous either.
They pay attention when you point out stains and mark them. I have never had anything but polite and pleasant service from everyone there. They also have delivery/​pick up service. I have never used it but my boss at the time did. He’d bring the dry cleaning to work, Kim’s would pick it up, the next week Kim’s would come back with the clean clothes and my boss would hand them a check for the full amount. Talk about convenient.
I’ve, unfortunately, moved and need to find another cleaner closer to me but if I had stayed in the area, I’d still be a loyal customer to Kim’s.

I had a pair of pants hemmed and a few shirts dry cleaned. I didn’t check out the pants until today, and they were not hemmed! I paid $ 20 for a hem and they didn’t even do it! I went there after work showing the lack of hem and got SCREAMED AT by the owner/​guy who’s always working there. I really didn’t expect this, he seemed so nice. He screamed that I was trying to steal from him and that «they don’t hem those kind of pants.»
Absurd. They messed up my order, over charged me (charged me for 2 hem pants= $ 20, alas I have NO HEMMED PANTS), screamed at me and insisted I was trying to steal from them.
Rude service, slow turn around for dry cleaning items, and if you ever have a problem they will fight you over it, instead of just helping. Don’t go there!