Autozone

I hear commercials all day long about how AutoZone will diagnose a check-​engine light for free. This location promptly and rudely told me «WE DON’T DO THAT!!» when I asked. Hmmm… I guess the commercials are all lying. Won’t be going back, there are plenty of competitors near me.

There is a blonde older lady that works here and i don’t know why they would give her a job here, she know nothing about cars and usually at least the staff knows how to help you find the part your looking for. She on the other had had nothing to offer me and had a very bad attitude. She shouldn’t have been hired.

Horrible customer service and the staff knows very little about cars… Also pretty rude. It’s too bad

I bought a pair of windshield wiper blades a few weeks ago. Thought I’d be able to put them on myself — couldn’t figure it out.
Came back to this store where I bought them and Oscar was able to come out to my truck and pop them both on in about 30 seconds.
Really helpful instructing me how to do it myself next time while actually doing it for me tonight.
Great customer service!

I read on the website that Autozone replaces your battery free of charge. I came to the H St location since it’s the closest to my house. I wanted to purchase the $ 130 battery but the lady that works there told me they were to busy to install the battery. I never heard of being to busy to provide a service that is clearly listed on your website. I will not be returning to this Autozone and very disappointed in the customer service provided.

super helpful. they look everything up according to your make and model. Every time i shop here is a great experience

Absolute worst customer service. 5 employees and only one willing to work up front with 4 in back stocking? There were at least 4 – 5 customers waiting. The whole time the employees were in the back stocking joking around. Multiple times I had made eye contact with two different employees in the back. I came in for a battery swap and one employee said it can be switched under warranty then after pulling the battery they said they needed to charge it first, at least another 30 minutes. I will be taking my business elsewhere.

I had a great experience in this Autozone location. I came in to get a headlamp light replacement and the guys was pretty nice and got the correct one along with al lube to avoid build up corrosion on the bulb. It took him only about 4 minutes to locate it and to bring it to me. I paid and went outside to try to replace it. Before leaving he asked me if i needed some help installing it but since i tough i knew what i was doing i told him that i didn’t need any help. It took me some time to put it back together but sure enough i had a working headlamp again.

Had been having battery problems for about 4 days and a friend mentioned that autozone inspected batteries for free and even let you know whether or not it’s defected. Upon walking in I was greeted nicely and the man at the counter asked what he could help me with, and I explained my battery troubles and his response was «well the machine is down right now so we can’t» and I kinda just stared at him waiting for maybe an alternative method we could do to check it and he said nothing. So I asked «soooo you can’t do anything else to check it then because my car is really struggling?» And he goes well I’d have to take the battery out, in a very annoyed tone & I said «that’s fine, I’ll wait outside.» A couple minutes past and next to my car was another guy with the same issue but as we talked he mentioned that that same man that greeted me had made him remove his own battery and install his new himself. Not that it’s a complicated process but it’s part of autozone services and I thought that was pretty messed up how they made him do everything himself and I was getting pampered. After a couple minutes another gentlemen came out, greeted me and was a lot more helpful than the first guy! He removed my battery quickly, took it to the back and got it checked and turned out it was done so I needed another one. He looked up the battery needed and even installed it for me. To top it off he even offered me a 10% discount just because, Oscars customer service was great! If anyone ever goes in to this location I would definitely recommend to ask for Oscar!
Kinda have to dig into the workers here otherwise they will simply tell you it’s down and there’s nothing they could do when in reality they can and my situation is a perfect example of that.

I came Into Autozone today and this young gentleman Librado came to my assistance. He was of exceptional customer service and showed the true value of Autozone and why investors like me support this company. I highly recommend this young man to any promotion or pay raises as he is one of the best Autozone employees I have ever met.

Pretty sad the state of customer service that’s now considered acceptable at Autozone. It used to be my go to place for parts for my three cars. Not anymore, definitely not this location!
I went in for a quick battery and alternator test. My luck, as I’m in a time crunch it grab my kid at school, there’s an «employee» performing that same service on another car. I asked where I could queue up since I needed the exact same thing. He said I had to go inside and wait in the long line durning inside. So I did, patiently, but irritated. It only got better as I got to the front and was told I had to wait till the customers BEHIND ME were helped.
I tried to explain what my situation was, and my sole reply was a grin only a true simpleton could muster. Way it go AutoZone! I hope my car starts tomorrow.

I had a ‘bad driving moment’ and got some paint transfer on my car from my garage. I went into Auto Zone for some help. Right away, a young man assisted, even going out to my car to see the damage so he could recommend the right product. I wish I had taken down his name, but from start to finish, my experience was excellent and the customer service was unsurpassed. Thank you, auto zone

Ray Idos was exceptionally wonderful. He was very helpful and even helped with changing my battery and headlight. He def. makes the company look good

This place was very helpful. Called ahead to get some wiper blades. They didn’t have them, but would get them after 7:30 pm. I showed up and it was there. Jason even helped me install it. If you are in East Chula Vista and need parts for your car or truck, pay them a visit or call ahead. Very friendly.

Worst customer service ever! My boyfriend and I went to buy windshield wipes for his jetta. And we asked the guy to look up what sizes we needed and he said 24 and 19 which we had previously grabbed but we just wanted to double check the size, then the guy after looking up what windshield wipes were necessary still rung us up. And when we went outside to change the wipers we realized they were wrong. So we went back in and asked and the guy literally said «well you asked the size not which brand you needed» and when we said well why did you say anything he just was being rude and was making it our fault. HORRIBLE never going back.

I only come here as a last resort and I’m reminded why every time. Staff knows nothing about cars or has a basic knowledge of auto mechanics what so ever.
Just go to Pep Boys up the street where one person on the sales floor knows more then this entire store combined.

Came for 2 quarts of oil & it took FOREVER!!!’

Went to 2 other auto part stores trying to find a fuel filter… Called Auto zone and they told me they had it and reserved the last one for me. Showed up was in and out, took care of the oil change & came back to dump the used oil. Thanks!

I am usually a fan of Autozone around town, but this one left me with an okay feeling. It was moderately busy, and with two employees, it was difficult to get some help and it was a wait. I came in to get some window cleaner and a new pair of window wipers for the winter months ahead.
I was able to find the right wipers for my car, after waiting a while for some help, but I was disappointed that they did not even carry Windex. I mean, they carried many auto detailing related products, but the Window cleaning products in line with those products, were over priced compared to a simple bottle of Windex. (
) At any rate, I bought the Windex elsewhere.
At the end, I found half what I needed, but waited a while for it, and paid a reasonable price.

I go to this AutoZone for all my auto repair and maintenance needs.
Knowledgeable staff. Long lines on weekends. Lifetime warranty on parts.