Pizza Hut

This is my second time ordering delivery from this location and the same thing happened both times — one pizza took 3+ hours to be delivered and was cold once it finally arrived. Absolutely no explanation other than ‘the driver was backed up’…on a Tuesday night.

This is the worst Pizza Hut ever! I understand it’s the Super Bowl, but when you say online that it’s going to be an hour, I expect it to be an hour or close to it. I called 20 minutes after its estimated time, and they said it would be a couple of minutes. Half an hour goes by, I call again and they tell me it’ll be another 10 – 15 minutes. ANOTHER half hour after my second call, I call again and am told that my pizza was delivered. Um, it definitely wasn’t or else I wouldn’t be calling. Then they said that it was only one large pizza. No, it was a big box and a large pizza. «Look at your order details.» I am, and it says on my email receipt that I ordered a big box and large pizza. They also would only resend me the large and not the box because the large was the only thing they had under my name. I told them to forget about it. This isn’t the first time they’ve messed to my order. More like the fifth. Thank goodness Toppers opened up recently, because I will NEVER order from this place ever again!

Delivery sucks their timing suck the food was cold when I got it want eat from here again I will stick to dominos customer service is terrible worst experience from a restaurant ever

Worst fast food experience in my life! I’ve been a lover of Pizza Hut since my childhood, unfortunately that relationship has come to a halt!
The customer service at this location is appalling! On Dec 22^nd my fiancé and I drove 25 mins from downtown through holiday traffic just for this pizza! We placed our order and were told it would be up in 15 mins tops! Simple right? WRONG! Our pizza took 45 mins! And on top of that the order was wrong! The wings were under cooked and they forgot the half the order! I asked to speak to the manager and instead of refunding my purchase he asked for my phone number to receive a credit. Eager to get home, I made sure my phone number is all I needed to claim my credit then departed. Today I decided to give this location a second chance and to redeem my credit. The manager on hand attempted to retrieve the credit using my phone number but was unsuccessful in doing so. After assuring her the number must have been taken down wrong she refused to contact the manager at that time to verify the information! I asked to speak to her general manager who refused to speak to me directly. I was left with no choice but to call corporate, which I’ve never done in my life! At this point this is about what’s right and what’s wrong! There’s no way they can continue serving customers in a subpar manner. I will never eat at this location again!

This place’s food is fine, even pretty good.
But 3 out of 5 times I ordered they forgot the sauce. I asked delivery drivers if it was in a box, they would say yes, I would check and it wasn’t — the delivery driver would then say he’d go get it and never return.
I called and they promised to apply a credit at some point, rather than actually ensuring I would get it. I know it seems small, but when you spend $ 5 on sauces and the place of business just shrugs and pockets the $ 5, it’s very frustrating.

Only received three of my four items… And although it was faster than they said it would be, it took two hours for delivery. Pizza was not even warm.

Recently ordered from this Pizza Hut, and the food arrived an hour later than it was supposed to (on a weekday) and was freezing cold. Shortly before it arrived, I called the restaurant to check if the food was on its way, and the employee on the phone was rude and told me the website ETA was wrong and it wasn’t their fault. Never once apologized. Not only did the food arrive cold, but the pizza slices were all separated and split apart. Needless to say, I don’t plan on ordering from here again.

Traffic congestion and delay in delivery time still the same as expected. But service as a whole has plummeted! Different people answering the phone are rude as well as the few times my friend had gone in to pick up an order in the last few months, same guy at the register obviously going thru the motions„ doesn’t like his job whatever? A smile and a simple thank you can go a long way so??? Way too many pizzas to choice from around here so adieu to this Pizza Hut.

WORST CUSTOMER SERVICE EVER. I ordered a pizza through the website on 8÷17÷15. The order didn’t process correctly and they sent the wrong crust style. When I called at 7:38 pm, the person on the phone said they could do nothing, that if you order online and there’s a mistake it’s not their fault and there was nothing that could be done. No sorry this happened, no thanks for being a loyal customer, just an annoyed guy who did not want to be on the phone with an unhappy customer. Pretty ridiculous customer service for a $ 20 pizza, so I asked to speak to the manager. The guy on the phone said he WAS the manager. And I said, look, even if this isn’t your fault, your customer service response sucks. I asked for the manager’s name, and he said he didn’t have to give me his name. And then when I asked «you don’t have to tell me your name?» he hung up on me. Really? Really? If you’re the manager, and that’s how you respond, you need some serious re-​training. THis is actually my first review on Unilocal,because I’m so ticked off. I will definitely be following up with the owner of this establishment. Mistakes happen (by the way, this is the SECOND time they sent me the wrong pizza, but the first time, they made it good), but it’s your ATTITUDE and CUSTOMER SERVICE that keep a bad review from happening. NEVER EVER AGAIN getting my business.

Had pizza from here before and it was ok. We decided to try the bagel crust pizza and that is when it turn south. First of all, they gave me the wrong pizza then the pizza was cut like a 5 year old’s cutting. Some pizza was so small while the other ones are size of 5x bigger. Due to traffic, I didn’t go back to ask for refund but we will never go to pizza again for pizza due to this location’s poor service. I wouldn’t be surprise if pizza goes under since all other pizza places are picking up their services and food. Get your head out of your rear end and make the pizza customers pay for.

This place is fine, Pizza Hut has stepped up its marketing in the past few months. Their flavored specialty pizzas are all new (the Sriracha-​Honey is great).
The employees are nice. Most times I have picked up a pizza for someone else and the staff is friendly and helpful. The pizza quality is decent. Personally I prefer dominos down the street.

While some only eat Pizza Hut during drunken tirades, I love it sober and on a very regular basis. My admiration first grew with stuffed crust pizza, and eventually blossomed when I tried pan pizza with hut favorite crust. Yes, I have the most basic of all white girl palates. The new giant pizza with dipping sauces is obviously incredible and I live for boneless Pizza Hut wings. The biggest mistake you can make here is ordering pasta, dont ever do it, it’s gross.
This pizza hut has exceptional delivery service, however I literally live on the same block, and should (but often don’t) take the 30 second walk to pick up a pizza from here. The pizza guy has never failed to laugh after I apologize for making him «travel all this way». Pizza Hut is no replacement for good deep dish or other regular pizza, but still dwells amongst my favorite places.
I was deeply hurt by all the mean things you guys said about this Pizza Hut, you should be ashamed.

Pizza… Decent. I quite enjoy the web interface, toppings are exotic and delightful ;) but still any self respecting pizza place that doesn’t serve after 1am on a saturday is dead to me

After an afternoon of reminiscing about pizza parties and birthday parties with Pizza Hut pizza, my friends and I decided to order some Pizza Hut. They had stuffed crust on special, so we ordered a few of them online. It was cheaper than the other local pizza places, and said we could pick them up in 15 minutes. We were surprised that they wouldn’t be able to deliver, as we were just over 1 mile away. Still, our food was ready in 15 minutes as promised. And, it was just as tasty and unhealthy as we all remembered it being.

1 hour 15 mins and still counting– for delivery to a place within half a mile to your store! Are you kidding me??!

Just sort of old school pizza hut. My kids love it so we continue to order from here. Sometimes they say it is 2 hours for delivery and then it shows up in 20 minutes, it feels like it’s super disorganized. Maybe there are new owners so it will get better

Pretty good pizza, I’ve ordered the «big dinner box» a few times in 2014, and always prompt delivery (45 minutes), polite guy, good food. Paid by credit card on the web site a few times, cash last Sunday, no problem, unlike other commenters here. Yeah, it’s greasy, that’s pizza. The pasta is pretty good, and the chocolate chip cookie/​pie thing is YUMMY! It’s not Edwardo’s or Gino’s, it’s a national chain.

I tried to give them one more chance. and again my order was wrong. Three strikes and you are out…

I was thrilled to have Pizza Hut near me. Unfortunately they haven’t been able to get their service figured out. Pizza is always late or incorrect. Even though I don’t like dominos as much, they have their shit together, unlike this Pizza Hut.

Sometimes you snap.
And you think, «I grew up in the suburbs and Pizza Hut was a treat I enjoyed in my youth.»
So you forget you’re in one of the greatest food cities in the world and you order a stuffed crust pizza.
Then comes the diarrhea.
And you remember why you only eat Pizza Hut once a year.
But 10-​year-​old you will never tire of it.
Never.