FedEx Office Print & Ship Center

Bridget saved the day for me! I needed a color power point presentation printed and bound, and I needed it in two hours, and Bridget did it! And she was pleasant and this place has everything you need. A little pricey, but she saved my day and I am grateful. I will definitely be back for any printing needs.

Once again I had another 5-​star experience tonight! I arrived with last minute holiday gifts and went to wait behind another customer at the self-​help kiosk. In less than a minute, Jon asked if he could help, and he quickly entered everything in for us, provided dates and quotes, and we were on our way quickly.
While we were finishing up, he also checked with another customer who came up to the line to see if she had a quick question, and then let her know he would help her in a moment when he found it wouldn’t be a quick answer. Very courteous and professional!

Short grey haired lady means business! She’s such a great help and does it with a smile everything:) now that’s costumer service!

There is a reason this FedEx has horrible reviews. Save yourself the time by going to a different one. The most unprofessional employees in all of FedEx work here, I’m sure. I went in to get a few pages printed off and a woman told me they couldn’t print for me even though they were just sitting around, doing nothing. When I asked why, her only response was «because she’s going to have to print them individually so you’ll have to place an order for tomorrow.» I had 22 pages that needed to be printed and they clearly weren’t busy and that excuse was terrible. You all need to hire better employees for this location or just close the damn thing down. It’s basically useless.

The computers were not functioning properly, but the service representative was very helpful. So the stars are great. But 50 cents per page on the computers? Black and white? Ridiculous prices. Will never use FedEx to print again.

Been coming to this location for several years and always have a great experience and have excellent service, George especially and the manager are awesome. Today unfortunately neither were there but a girl by the name Da’J was and it was the absolute worst experience ever. I came in to print a few drink menus for my restaurant and was greeted or should I say I interrupted her at work, I have never seen someone with such a poor attitude towards their job and towards their customers. I know it wasn’t just me cause every other customer in the store seemed to be having the same problems as my self. It was a very unpleasant environment. Besides her stopping me mid order to have a personal conversation about going to CVS for 5 min. I was told by her that we couldn’t print 2 copies to a page (I have done it about 20 times at this location) after I convinced her we could she charged me a formatting fee (its already formatted) and then charged me to cut the paper which I was planning on doing myself. All in all what should have costed $ 50 turned into $ 70 and ill never get those 30min of my life back nor will I ever go to this location while she is working.

First, I went here several times a month to print standard black and white pages for school. I used the automated copier. You walk up, plug in your flash drive, and you can copy/​scan with no personal assistance.
On several occasions though, I did need personal assistance, and the staff was there to help. I’ve had things scanned there, and even had an item in the mail rerouted here and the pickup was easy. This place is an all around office utility center. I have never tried to purchase mail supplies or office items from here so I don’t know what their item stock is like, but the copiers, printer, scanners, and staff are on point!

I had an excellent experience here, so I’m slightly surprised at the 2.5-star average, but not actually, since I think FedEx/​UPS/​USPS locations are always very hit or miss.
I went through my first ever solo cross-​country move recently (previous big moves were all when I was younger and living with my parents, so I didn’t have to do much), and since I’m too cheap to shell out for movers, shipping some of my things was my only option. I brought in a sewing machine, a record player, and a guitar to ship from Chicago to New York. The first two items were in their original boxes with the original packing, and my guitar was in a hard case, so I was pretty sure they would be safe throughout the shipping process. Nevertheless, the two employees who assisted me put them in separate FedEx boxes and packaged them securely. The whole process took maybe 15 – 20 minutes despite there being many other people in the store. Altogether, for 40+ pounds of total shipping weight, plus the fact that they had done all the packaging for me, the cost was $ 130 or so — which I honestly feel is pretty reasonable. I had definitely walked in expecting to pay more.
This was Monday afternoon, and today (Wednesday of the same week), I came home to find my three boxes waiting at my door. Something like 48 hours of turnaround time? Any faster and they would’ve beaten ME to my apartment in New York. I was super impressed by this. They had quoted me two business days when I asked about the approximate delivery date, so since I didn’t actually ship until Monday afternoon, I guessed this would mean a Thursday delivery at the earliest. So delivery on Wednesday was a very pleasant surprise.
After unpacking the three boxes (packaged very meticulously, tons of packing to keep the items from moving around in the boxes), everything appeared to be in excellent shape.
Oh yeah, and can we talk about the fact that this location is open ²⁴⁄₇? This is pretty much unheard of for post offices/​shipping centers.
Overall very happy with my experience, and if I ever need to ship something from Chicago, I’d definitely come back.

One of the most horrendous experiences I have ever had at a copy/​print shop.
I walked in, looking to do something very simple — print off some inserts for my wedding invitations.
While there, I witnessed the following:
–Employee rudely chewing gum in her customer’s face.
–Employee mind-​boggled by customer asking for 20 postcards, to be printed 4 per page. She could not figure out how many pages to input into the computer…
–Person who seemed like her superior having to USE A CALCULATOR to calculate 20 divided by 4.
–Employee asking me to wait because he was «multitasking», while clearly moving on to the next customer in line.
–Employee insisting that something was 3×5, when it was, in fact, somewhere closer to 1×1.5 (no sense of space /​measurements whatsoever).
I simply walked out after witnessing 20 minutes of this horror show…

This was my first time using a FedEx Office. I needed a copy of my latest of my apartment lease (37 pages).
Ray was very helpful assisting me with that. Kudos!
Prices are insane. I had spent $ 21.83 plus tax for 37 pages. Full ream of 500 sheets of paper is $ 10.00, however, you pay dearly for the convenience.

customer service barely met minimal standards. Lots of attitude. Customer services representative was put out to staple copies or provide bag to put copies in (it was snowing out at the time).

I don’t do Unilocal reviews but I had the worst experience I’ve ever had in my entire life with customer service at this location. I needed to mail a headshot and resume and no one would tell me how they could help, so they set me up on the machine. Then, the machine told me to ask the desk bc my card was declined. I went up and told the woman very politely and she rolled her eyes acting like I was such a bother to her. She proceeded to reluctantly help me. She spelled my recipients name wrong and when I told her that she said «well the address is right, it’ll go to the same place no matter what won’t it?» She treated me like I was stupid the entire time. I left very upset and threw my receipt away in a frustrated state. 45 min later I remembered I wanted to track my package, so I called to get my tracking number. The same woman answered and she proceeded to yell at me about how stupid I was to throw my receipt away bc I should’ve known my tracking number was on it. She told me there was absolutely no way of tracking it unless I came in and dug threw her trash can to find my receipt. I have never been more upset or angry at any business before.

The most HORRIBLE customer service ever! I have been a dedicated shipper for many years (thru work) and have shipped many d containers for work.
Keep in mind, I shipped these exact 2 D containers from LA to Chicago, no problem… I came here to ship them back and was told they couldn’t ship boxes with lids, nothing but attitude and bad customer service. I called 1−800-GOFEDEX and was told that they have never heard of that and told me to go to a location on Halsted, which they immediately did.

I’m writing a positive review because I had a good experience shipping something here. I came in not knowing what to do at all and Stephanie took great care of me. She helped me fill out the Fedex slip (walked me through step by step which boxes to check) to ship something within the next couple days and let me know the different prices between shipping next day, 2 day, and 3 day.
Sometimes I have had negative experiences in Fedex shipping locations with customer service being unhelpful and therefore myself looking like a complete moron, but today I was greeted with a smile. In and out within 5 minutes on a Saturday morning with exactly what I needed. Thanks Stephanie!
Also I’m glad this is open on a Saturday, very convenient for those of us that have to work monday-​friday.

Every time I have used them, their customer service has been horrible. I only use them because they are so close and open around the clock. I am a very patient guy but my patience has ran out on them. I asked them a question today about which service they would recommend for my type of package and my response from them was «I don’t know, up to you.» Now that isn’t much help is it.
Except for about 2 – 3 employees, everyone seems miserable working there. Their attitude is very poor and unprofessional. As a manager myself, customer service is EVERYTHING in my line of work. I can only shake my head to the management here… it’s sad.
I feel like a lot more customers would come here if they were treated better. This place doesn’t have a good «word of mouth» reputation either. I hope they fix things fast. The problem starts with bad leadership… new management is desperately needed.

It’s a FedEx/​Kinkos. It’s exactly what you’d expect. The service is fine. I’ve gotten frustrated with them a couple of times. I usually go in there to ship something and I don’t know what the hell I’m doing. The staff doesn’t really help much.
I’ve also used their computer terminals to print stuff out before. It’s SUPER frustrating when the printer takes an 2 minutes to print when you’re paying by the minute.

I don’t normally have great service here, but last night and this morning have changed that for me!
Syed was more than helpful when shipping my huge boxes this morning! He graciously told me about the business accounts, and helped me with the right shipping. I couldn’t ask for more. This is a convenient location for me, and I am happy to go back. See you soon Syed!

Disastrous for customer service.
I spent 20 minutes in there and didn’t end up mailing anything. I brought it a coupon for 25% off one rate — nobody in the store knew about the coupon (funny since it came off Unilocal) — then after 20 minutes they told me my package would cost «2 hundred and something» — how after 20 minutes are we not even at an exact number. I tried to argue explaining that I had shipped similar items for under $ 40. Clearly irritated she said «well prices change».
Confused — I left.
I tried to get a quote online but ending up calling — based on the package I described — the phone customer service said it should be $ 35 (which is exactly what I was expecting). She also explained that one-​rate is only for residential — which I didn’t realize but neither did the people working at FedEx.
Clearly — miserable employees + bad management = bad customer service

FedEx Office Print & Ship Center, I have a couple questions for you:
1. Do you have any employees that treat customers well?
2. Do you have any employees that are happy to work for you?
3. What is your criteria for selecting employees?
I’ve used two of your locations, semi-​regularly for both personal and business. I’ve never been impressed, the lack of friendliness and genuine care for your customers seems to be something that FedEx Office tends not to value. It’s really unfortunate, since you are convenient and handle shipping.
Today, I had the unpleasant pleasure of dealing with Stephanie at your location. She doesn’t look at you, doesn’t act like she gives two cents and basically does the absolute bare minimum. I tried using your self service kiosk, but it was not working correctly — do you think she tried to help… oh heck no. She ended up handling my transaction, but with utter disdain. I’ve had Stephanie wait on me before, and was no better in the past. The management of these locations needs to take notice.
The reality– skip going here, and go anywhere else. The USPS probably even has better service, and that’s not saying a whole lot.
The other location that I’ve previously reviewed is at Fullerton/​Halsted. Also a failure.

You only go here as a last resort and make sure you know what you need to do, then do it yourself and don’t ask any questions. If you can’t figure it out, then leave. This store is pretty organized so if you don’t see something, it isn’t there. If you’re going to ask stupid questions, they probably point that out to you. They smile though and at best they’ll leave you alone until provoked.