Palm Beach Tan

I came in clueless about tanning and I walked in and Luisa was very sweet and nice and walked me through the whole concept and very informative about the beds/​lotions she is truly a gem and def was happy with what she recommended! She is def one of a kind! She makes me want to comeback !

I have been attempting to sort an issue out with this company. I have had one phone returned, I called back left a voicemail and never heard anything again. Their Illinois «customer service» number prompts you to input a meeting code and I have had to file a complaint with the BBB in hopes of someone actually calling me back. By far, this is the worst customer service and company I have dealt with. Current and potential customers should absolutely consider going elsewhere. I wish could give ZERO starts, but not an option.

I do not normally write reviews but I went in today to sign up for a membership and purchase some lotion. I picked a lotion from the three bottles she showed me and she rung me up. I should asked before hand how much the lotion was, so that’s on me. Before I even left the counter, I asked if I could exchange it for a less expensive one… but apparently they do not accept returns. Um hello? It’s not like I bought it last week and have been using it, I literally did not even leave the counter yet!!!
Other than that, the place is clean and staff is pleasant.

Talked to a manager and they helped me out. Everything turned out great. Thanks again

I go here solely because it is so close to my apartment. But I am pleased that this is the closest salon to me. It is always clean and I hardly ever have to wait for a bed. The staff could be nicer, I guess it’s sort of hit or miss depending on who is working. I don’t put too much emphasis on the staff because you deal with them all of five seconds while checking in. And they always wish me a goodnight when I leave. The only complaint I have is that more often than not, there is at least one broken bulb in my bed. This can get very annoying. But overall, I think it’s a great salon and isn’t too ridiculously priced. I would recommend!

What infuriates me is how late they open. They should accommodate customers not the staff.

Meh. It upsets me that after raving about Palm Beach back in October ’13, after 3 months of frequenting this salon I am lowering my rating to 3 stars. Whenever I go in and Erin (the original employee who helped me) is working, I have a fine experience. But every other time I have dealt with another employee, they have been rude, pushy, and seemed downright annoyed that they had to interact with me.
I am considering taking my business elsewhere; the quality of the salon itself is nice, but the quality of service (besides Erin) is quite the opposite.

The staff is not friendly, doesn’t show you how to use the beds and the bed didn’t start for 5 minutes.

Eh, not this biggest fan of this place but I go because it’s the most convenient location to support my Tanorexia. I’m from California and we know how to tan! This establishment sucks compared to my old salon in Cali for which I paid the same $ 99 per month membership price. The beds are inconsistent, but the worse part is the staff.
Now, at one point I was frequenting this place everyday, but somehow every time I went in the same staff members acted like they’d never seen me before. Yeah, I know these places have tons of customers and can’t remember everyone, but at least act like you recognize me!
I also feel like some of the girls don’t take pride in their appearance. A lot of the time they look like they just rolled out of bed after a long night of partying, greasy hair and all.
I will say that sometimes I go to the Diversey location and the staff is much better there.
In any case, I can’t really recommend PBT, but I can’t really recommend anywhere else either. I think tanning in Chicago is more or less a crapshoot.

I waited almost two weeks to write this review, because I reached out to customer service in hopes that someone would care enough to listen to the major issue I had with Palm Beach Tan. 3 days until someone will get back to you? It’s been two weeks. That alone is a 1 star.
I came here with a friend to try their 4 free sessions. I specifically called the day of (a few hours before) to ask exactly what they needed. I was told the coupon, and ID. I asked ‘is that it?’ and was told yes. I even called an hour before leaving my house, something told me that they weren’t telling me something. Again coupon and ID.
We arrive and after being looked at like we were beneath the employees, we were asked if we had any sort of lotion on. I said yes, just over my tattoos which I had done at other salons without anyone giving me the 3^rd degree. I was told that I shouldn’t have did that and shouldn’t have even bothered to come in. Why? I have 4 tattoos I’m not Kat Von D, I wasn’t covered in sunscreen.
My friend did have some sort of lotion on for tanning and they asked her for proof. How does one PROVE they put lotion on before coming into an establishment? Especially after 1 calls not once, but TWICE to make sure this kind of thing wasn’t going to happen?
They basically made it clear that they wouldn’t let us tan without lotion so we had no choice but to buy theirs. $ 10 for a pack of bronzer? Are you kidding me? We were told that it was required, I’m from FL and have been to many salons and NEVER have I been told this kind of bull. Sure it «helps» your tan, but isn’t that my choice is I want to lay there without bronzer? I think so.
All in all, that bronzer that was supposed to be so helpful actually made me have an ALLERGIC REACTION. I reached out to customer service about this for a refund and an explanation for the awful service, nada. Moreover, for anyone who hasn’t used bronzer before you have to stay perfectly still and not rub up on anything in order for it to not streak you. So FORCING people to buy that and then knowing they’ll end up with streaks everywhere from laying on the machine makes no sense. Making a $ 10 sale is obviously more important than how their clients are going to come out looking.
Spend your $ 20 elsewhere [don’t bother with the coupon], get good service and not have people treat you like you were born yesterday. Oh and I WOULD have come back had they actually been decent enough to call me about this, but conveniently they didn’t even try calling me or emailing me before my free week expired… convenient.

Wow, such a breathe of fresh air! One of the staff members in particular, named Erin, really guided be through the packages. The new Kardasian lotion that she recommended was amazing! Overall, a clean salon and great experience. I will definitely be returning.

This is a nice tanning salon.
I went here for my yearly S.A.D. disorder that I have diagnosed myself with. I was in need of some cancer causing rays and I was able to get them here.
There is a disasterous parking lot if you need it… however I usually just find either cheap metered parking or free street parking if you are lucky.
The chick behind the counter was nice and helpful. She sold me on a package that will be good for 3 months instead of their normal 2 months. I have only tanned in the Silver bed. I went for 8 mins and the next time 10 mins. I got some great color with only two tans :) They also provide eye wear for free so you dont have to drag out your old goggles from 1980. She gave me the hard sell on tanning lotion, but I always say no.
Overall, its a clean, nice tanning salon. I will go back for my S.A.D treatment

I had to go tanning for an event — I was a first-​timer!
This place was recommended by a friend– so we gave it a go! Thankfully, the staff was very helpful and answered all of my stupid questions about tanning.
I had no idea about any of it — and they managed to not only calm me down, but managed to make me excited about doing it. I went twice in four days with great success.
I had a nice tan — and was even complimented on it!